Reviews, Sales, and Service Ratings for
Detour Insurance

The Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.

Dear Margot,
We are happy to hear of your pleasant experience with Detour. We appreciate that you took time to share your feedback.

Informed Detour of claim and they emailed a firm which i completed and mailed back to them today.

Hi William,
Thanks for taking time to share feedback on the ease of your claim submission.

I will consider this insurance company again

Hi Ann,
We appreciate your consideration for future travel. Thanks for making time to share feedback.

I filed the claim for my fight delay. I was compensated for the hotel room but been rejected to cover my expenses for the food and transportation to and from the airport.

I cancelled my trip one day before departure. The policy was for 18 days and fairly inexpensive. I contacted Detour Insurance to cancel the policy since it was not going to be used and asked whether I would be eligible for a partial refund. Have not heard from them since.

Will use Detour Insurance for our next trip

Dear Bob,
Thanks for making time to post a review as well as having confidence in Detour for upcoming trips.

I will be happy to do so once the claim is processed.

Three weeks after filing a claim by email I have not heard from them other than an auto-reply acknowledging receipt of an email. I fear I will have to chase them down.

Dear Yvonne,

Thank you for your feedback. Our claims team has noted that your claim has now been finalized. We appreciate your patience during the process.

The trip went well. There was no need to make any insurance claim... which is a good thing. However, it was reassuring to know it was there had the need arised.

Dear Michael,

Thank you for making time to leave a review. It's good to hear we lent peace of mind, and we hope you select Detour again in the future.

it was a very easy process purchasing the insurance. My motivation was to have coverage while skiing off-piste

Dear Ronald,

We appreciate your review. We hope you choose Detour to protect you on upcoming adventures.