What do I do if my flight is delayed or canceled due to bad weather?

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If your flight is delayed or canceled due to inclement weather, you can contact your provider’s 24-Hour Emergency Assistance department to receive help.

Your provider will be able to explain what coverage may be available for you. Typically, when a flight is delayed because of weather, you can be covered by the Trip Cancellation, Travel Delay, and Missed Connection benefits. To be eligible for any benefits in the case of a winter storm, you must have purchased your policy before the storm was named.

To be covered by Trip Cancellation for inclement weather, most policies require a complete cessation of your common carrier for a certain period of time, typically 12-48 hours. The Travel Delay and Missed Connection benefits typically require the delay to last 3-12 hours before coverage is available.

In the event of a delay, be sure to keep any supporting documentation that can help with your claim. This includes receipts for meals and accommodations, proof from your airline that you were delayed and why, and an updated itinerary to show how long you were delayed.

This information is time sensitive and may vary by policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available 24/7 and are delighted to help.

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