Travelers who experience delays due to FAA system outages can be covered by their policy’s Travel Delay or Missed Connection benefits, as long as their provider considers the event “any delay of a common carrier” and the delay meets the minimum length required by their policy.
FAA system outages are rare, but bring air travel to a standstill when they occur. This can lead to delays and missed connections for thousands of travelers around the world.
While an FAA outage is no fault of the airlines, travelers with comprehensive travel insurance may still be eligible for reimbursement. Some providers consider FAA outages in the same light as any delay of a common carrier. For these carriers, travelers may be eligible for Travel Delay and Missed Connection benefits, as long as their delay meets the minimum requirement. For most policies on Squaremouth, this minimum is typically 3, 6, or 12 hours. This information can be found on your policy’s certificate.
If you experience a delay or missed connection due to an FAA system outage, it’s recommended to call your provider’s 24-Hour Emergency Assistance department to receive help and review your specific policy’s coverage.
This information may vary based on the travel insurance policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET, seven days a week, and are delighted to help!
Notes to editors
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