The Zero Complaint Guarantee is exclusive to Squaremouth customers. It extends to all policies purchased through Squaremouth and applies to all our insurance providers.
If you have a complaint about how your claim is being handled, our Zero Complaint Team will open a case against the insurance provider to mediate on your behalf. If your complaint isn’t fairly resolved to Squaremouth’s satisfaction, we will remove the insurance provider from our website and no longer sell their products.
We would like to open a Zero Complaint Case for you if you are not happy with the way your claim is handled. Please contact our Zero Complaint Team at 800-240-0369.
This information may vary based on the travel insurance policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!