Why buy from Nationwide Mutual Insurance Company

Nationwide has come a long way since we first started doing business in 1926. As we’ve grown from an automobile insurance company to one of the world’s largest diversified financial services organizations, we’ve focused on one thing: providing the best possible service to our customers.

Our On Your Side promise is our pledge to constantly serve the best interests of our many stakeholders. And Nationwide associates are united in their passion to provide On Your Side service every day.

If you’re taking a vacation, you’ve probably spent a lot of valuable time and money to get it planned. What happens to your investment if your trip is unexpectedly canceled or interrupted due to an injury, illness or other personal emergency?

Your family relies on you to make smart decisions, especially when it comes to traveling. A wise choice is to make sure your leisure travel investments are protected from what can go wrong before and during a trip, such as accidents requiring medical attention, lost baggage and delays.

 With Travel Insurance from Nationwide, you have affordable, flexible plans that will keep you traveling smart.

Nationwide Mutual Insurance Company

Overall Rating 4.08
  • 5 stars
    123
  • 4 stars
    24
  • 3 stars
    19
  • 2 stars
    11
  • 1 star  
    20

10,215
policies sold

0.3%
negative reviews

0.3% (31) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for Nationwide Mutual Insurance Company

For Use With These Policies: Essential, Prime

Customer Service:
877-970-9059
Hours of Operation:

Weekdays: 7:00am - Midnight ET
Weekends: 9:00am - 9:00pm ET

Claims Phone:
888-490-7606
Claims Hours of Operation:

Monday - Wednesday: 08:30am - 05:00pm ET
Thursday: 09:30am - 05:00pm ET
Friday: 08:30am - 05:00pm ET

Mail to:
Co-ordinated Benefit Plans, LLC
c/o Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 888-878-4757
Outside USA 603-328-1937
Claims Email:
NWTravClaims@cbpinsure.com
Fax: 800-560-6340

For Use With These Policies: Cruise Universal, Cruise Luxury, Cruise Choice

Customer Service:
877-970-9059
Hours of Operation:

Weekdays: 7:00am - Midnight ET
Weekends: 9:00am - 9:00pm ET

Claims Phone:
866-281-0334
Claims Hours of Operation:

Monday - Wednesday: 08:30am - 05:00pm ET
Thursday: 09:30am - 05:00pm ET
Friday: 08:30am - 05:00pm ET

Mail to:
Co-ordinated Benefit Plans, LLC
c/o Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-258-0333
Outside USA 603-952-2037
Claims Email:
NWTravClaims@cbpinsure.com
Fax: 800-560-6340

Policies Offered by Nationwide Mutual Insurance Company


Essential

Policy Description:

Nationwide’s Single-Trip Insurance Essential Plan provides travel insurance coverage for events that happen before and during your trip, such as trip cancellation, trip interruption, travel delay, lost luggage and emergency medical needs.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Prime

Policy Description:

Want to add Cancel for Any Reason (CFAR) coverage? Or to increase your benefit levels for many of the policy coverages – trip cancellation, trip interruption, travel delay, lost/delayed luggage, emergency medical and medical evacuation? Upgrade to the Prime Plan.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Cruise Universal

Policy Description:

Cruise travel insurance from Nationwide provides coverage for issues unique to cruises, including port of call itinerary changes made by the cruise line before departure, ship-based mechanical breakdowns, delays in arriving to or departing from ports of call, and covered shipboard service disruptions. Plan benefits may vary by state.

The Universal Cruise Plan is designed to meet the needs of many travelers taking shorter and economical cruise vacations.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Cruise Choice

Policy Description:

Cruise travel insurance from Nationwide provides coverage for issues unique to cruises, including port of call itinerary changes made by the cruise line before departure, ship-based mechanical breakdowns, delays in arriving to or departing from ports of call, and covered shipboard service disruptions. Plan benefits may vary by state.

The Choice Cruise Plan is designed for cruisers that want higher levels of coverage, or are taking longer cruises, and want affordable coverage at a great value.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Cruise Luxury

Policy Description:

Cruise travel insurance from Nationwide provides coverage for issues unique to cruises, including port of call itinerary changes made by the cruise line before departure, ship-based mechanical breakdowns, delays in arriving to or departing from ports of call, and covered shipboard service disruptions. Plan benefits may vary by state.

The Luxury Cruise Plan provides the highest level of benefits for the most experienced cruise travelers.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for Nationwide Mutual Insurance Company

Recent Customer Reviews for Nationwide Mutual Insurance Company

Overall Rating 4.08 Out of 5

View all Nationwide Mutual Insurance Company reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 197 Reviews Since 2018

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    June 26, 2020
    NANCY from NY Verified Squaremouth Customer

    Our cruise was cancelled by the cruise line and our flights were cancelled by the airlines. I received refunds for both and am waiting for a refund on the policy premuim. I submitted my request on April 17, 2020.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    June 14, 2020
    Leslie from OR Verified Squaremouth Customer

    Flight canceled not allowed into Spain. Hotels closed. Filed claim for just hotels that refused to refund after I contacted them ($1200)
    I called and spoke to nationwide representative before filing and at that time assured covered reason with airline cancellation
    Now my claim refused because COVID Cancellation flight not covered?
    I will be refilling trying the laid off or Maybe trip interrupted? Though I’m sure they will come up with a way around anything
    Wish I would have gone with Allianz insurance instead. They have been great in past and I’ve heard they are not excluding COVID cancellation
    Long wait, lots of paperwork, poor customer service

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    June 12, 2020
    Larry from KS Verified Squaremouth Customer

    I tried to cancel this insurance before the travel date. An automated message said to leave a message, which I did and was never contacted. I will NEVER obtain travel insurance with this company again. The reason I chose this company in the first place was because we have our auto and homeowners insurance through Nationwide, and have always been treated right...until now.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    June 11, 2020
    DANIEL from MO Verified Squaremouth Customer

    I was unable to travel for several reasons, mostly related to COVID-19
    I emailed my claim request on May 26
    One Minute later, I received ONE automated email response to my claim
    I have had no updates or responses since then.

    Their email said there is a delay in processing claims so be patient

    Said they may need more documentation but gave no list of required documents
    I received NO form or webpage to complete

    May 27 I emailed them again asking for a list of documents but they haven't responded

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    June 11, 2020
    Joe from TN Verified Squaremouth Customer

    I inquires about coverage and terms and was misled.

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    0 out of 0 people found this review helpful