Nationwide Mutual Insurance Company

I did not file a claim, but I did call the company upon return from my trip to explore the possibility of filing a claim due to luggage delayed by more than 24 hours. I probably could have determined this by reading the full policy, but since I did not make any purchases for items needed due to the luggage delay, I had no basis for a claim. However, in discussing the claims process with the agent, it was apparent to me that the amount of substantiating paperwork on both the luggage delay and the purchases is significant. So much so, that I believe I would have had to spend a significant amount of time with the airline to get the documentation of the luggage delay that Nationwide Mutual required. I'm not sure they are any different than any other company on this, but I thought I had what would be required until I talked to them.

Got coverage for a reasonable amount of money that provided some peace of mind. Being able to call and speak to someone who seemed knowledgeable was helpful.

I have only had one call so far with Nationwide to report that we couldn't go and ask for the claim paperwork. We had to cancel our trip due to a medical procedure I had where I cannot fly until it's all resolved. I am curious to see how this process goes and whether my claim gets paid.

Tried to discuss a potential issue via the 800 number provided only to realize that the business office could only be reached during normal working hours for the eastern timezone. The people I was able to reach during the weekend were unable to assist with my questions... this caused me to worry all weekend until I could reach someone on Monday.

Didn't really care for Nationwide after I was finally able to talk with them. I do not believe I would insure with then again.

Your customer service representative was courteous and efficient during my phone call. Explained my benefits and told me all that i needed to file my claim. Also I was sent an email with the necessary instructions and claim forms. My claim will be in the mail shortly.