Cat 70

My wife was diagnosed with a serious heart condition requiring a surgical procedure which rendered her incapable of making the trip. While there was
some significant paperwork to complete and a surgeon's statement required, our claim was processed and the payment made in less than a month. I don't know if our experience is typical or not but I am very satisfied with our experience.

My husband dislocated his shoulder while in Morocco and had to stay overnight at a clinic. We are still waiting for them to acknowledge the claim. We do have a case number. They said it should take about 5 days from when they received the claim. Hopefully we will have a good experience and they will acknowledge our claim by Monday.

The customer service reps are good at explaining things. Very easy process to nail down exactly what we need and how to get it. Lots of GOOD documentation comes to us by email, with good instructions on what to do if we actually NEED help when overseas. Will for sure keep using it as long as we keep traveling. The whole POINT is, You Just Never Know ... best to be prepared, and compared to the rest of the cost of the trip, the insurance is really cheap.

I called your customer service line to help me pick out the best insurance policy for my trip. They were extremely helpful and kind and full of great suggestions for myself. This is the third year I have purchased travel insurance from Square mouth and will continue to do so. It is great search engine

I do not know how my claim work beacause I just finish and fax to company