Reviews, Sales, and Service Ratings for
Cat 70

My preference would be to just provide the medical professional with a card and have them handle all the billing. I'm not sure why I need to fill out all the paperwork as I don't have direct access to the knowledge and data that the medical professionals who provided the service do.

For a fee a person should be able to extend their policy coverage if they decide to stat a little longer on a trip. We decided to add three days to a 20 day trip and when I called, was told I couldn’t because we were already overseas. In a global world, people’s travel plans are often flexible - your product offerings should work in that environment. As it was you forced us to go without insurance coverage (medical and evacuation) for three days.

The process is confusing and I have not heard from anyone after filing the claim.

Still in the process of review and providing additional information to ACI.

I did not end up having any need to file a claim, so my experience with Cat 70 is limited to the purchase of the policy, can't comment on how well they handle claims.
I made several adjustments (increases) to the amount of coverage during the months leading up to our trip, as my total nonrefundable costs increased. So I had several opportunities to call and interact with the staff. They were generally pleasant and efficient. However, when I got to the final adjustment, I had questions about how to calculate the correct coverage amount, related to how they would handle certain circumstances (e.g. the airline offering a voucher which I may or may not be able to use). It was difficult to get a clear answer to these questions. I don't think the sales staff is sufficiently knowledgeable and I probably should have called the claims department to get a better answer.
Also, they increased their prices substantially by the time I made my final adjustment, and did not honor the rates in effect at the time of my initial purchase, which I wasn't too pleased about.

I have filed a Medical Claim, and a Loss of Personal Items. Let's see how it goes. I never had to file a claim before. This is my 2nd big trip using your Insurance Policy. This is where you get to show me who you are and how well you work.

Easy to purchase, I now hope easy to collect a delayed baggage claim.

Easy process. 2nd trip. Will use whenever travelling out of country!

My initial experience with Squaremouth was positive. Initial quote process was quick and easy. Because of a medical delay to our trip, I intend to file a claim. I am working through the process. I did contact Starr Insurance to begin the process and they answered my questions about their forms. It is yet to be determined how the actual claim process works.

I missed my overseas flight due to plane maintenance issues, was delayed 24 hrs and had to re-take a Covid test due to Australian requirements. I felt insurance should cover that $275 test even though that specific matter was not listed in the policy. It was due to Covid and airlines and not because of anything I did. Before filing a claim I called and was told it would not be covered. The rep was very nice and checked with his supervisor to be sure.