0.2% (15) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
63
4 stars
21
3 stars
14
2 stars
7
1 star
8
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,550
Since 2017
MONTHLY SALES
38
Average Monthly Sales Since 2017
REVIEWS
113
Since 2017
Overall Rating
4.08 out of 5
Overall Rating 4.08 out of 5
113 Reviews Since 2017
Customer Reviews for Cat 70
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Filed claim for a medical visit on ship. I am waiting for results of claim.
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5 out of 12 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
January 7, 2024
Elizabeth from AL
Verified Squaremouth Customer
I did file a claim. Just mailed in all my paperwork.
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2 out of 11 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
December 27, 2023
Robert from WA
Verified Squaremouth Customer
No complaints. All good. I have not begun to complete my claim. Hopefully, it, too, will be a positive experienced.
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2 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Travel Plan
Review Received:
December 10, 2023
Philip from FL
Verified Squaremouth Customer
Very helpful with seeking medical attention for my wife while on cruise. Had to submit claim material piecemeal rather than all at once but still was able to process claim
Review Updated: 01/07/2024
Claim still had not been paid. Been 5 weeks since claim was submitted. I will not be using Square Mouth ever again. I am very dissatisfied.
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12 out of 15 people found this review helpful
Rating 3 out of 5
Policy:
Travel Plan
Review Received:
November 26, 2023
Michele from CO
Verified Squaremouth Customer
I am VERY DISAPPOINTED, if not MAD at how slow my appeal has been processed. I filed an appeal March 25, 2024. NO RESPONSE AS YET EVEN THOUGH I PURCHASED A CANCEL FOR ANY REASON POLICY.
We could argue about the ********* denial I first received re: cancelation of travel to Tel Aviv. I provided documentation to show when and why the tour was cancelled. The tour provider and Delta Airlines reimbursed me to a large degree. My claim is relatively miniscule compared to what I originally paid. You will still make money on me. And yet my simple appeal had taken 8 weeks. Not acceptable. I am happy to share my bad experience with all my traveling friends and social media followers.
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7 out of 8 people found this review helpful
Rating 1 out of 5
Policy:
Travel Plan
Review Received:
November 5, 2023
LUALHATI from NV
Verified Squaremouth Customer
It should be zero star. I filed a claim on 11/3/23 online. No reply, no email. I called and I was told I will be contacted by MAIL. At this time and age, Starr does not do email. WTF? The claim is for $289.75. I am so disappointed and will not buy insurance from them every again.
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13 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
October 15, 2023
Mary from CA
Verified Squaremouth Customer
Answered all my questions.
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
September 29, 2023
Michael from FL
Verified Squaremouth Customer
We didn’t have to use the policy, but found getting the policy online was easy.
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
August 31, 2023
Ken from CA
Verified Squaremouth Customer
My preference would be to just provide the medical professional with a card and have them handle all the billing. I'm not sure why I need to fill out all the paperwork as I don't have direct access to the knowledge and data that the medical professionals who provided the service do.
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8 out of 9 people found this review helpful
Rating 2 out of 5
Policy:
Travel Plan
Review Received:
May 13, 2023
Kirstin from WA
Verified Squaremouth Customer
For a fee a person should be able to extend their policy coverage if they decide to stat a little longer on a trip. We decided to add three days to a 20 day trip and when I called, was told I couldn’t because we were already overseas. In a global world, people’s travel plans are often flexible - your product offerings should work in that environment. As it was you forced us to go without insurance coverage (medical and evacuation) for three days.
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25 out of 27 people found this review helpful