Sales & Service Data

TOTAL SALES
122
Since December 2017
MONTHLY SALES
19
Average Monthly Sales Since December 2017
REVIEWS
1
Since December 2017
Overall Rating
1.0 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip is not yet rated
  • Customer Service During Claim is not yet rated
Overall Rating

122
policies sold

0.8%
negative reviews

0.8% (1) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    0
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    0
  • 1 star  
    1
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.47/5

Cat 70 Reviews


  • Overall Rating 1 out of 5
    Policy:
    Travel Plan
    Review Received:
    From: Verified Squaremouth Customer

    I was told by 3 Squaremouth employees that the policy I purchased allowed increases in coverage after the original purchase. Cat 70 said that wasn't true. Not sure why Squaremouth didn't fully understand the terms of the policy I purchased. I had to purchase a second policy from Seven Corners to cover the full cost of our trip.

    Response From:
    Cat 70
    Cat 70:
    The Cat70 Team
    Response Received:

    We are sorry to hear about your experience with CAT70 travel insurance. The Squaremouth agent was correct, you can increase your trip cost. This was an administrative error by one of our customer service agents and we truly apologize for this. Corrective measures have been put in place.

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    4 out of 6 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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