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I had to change the dates of my policy as the original trip had been cancelled by the company, and I went on a different one a week later. There were no problems changing the dates, and although I wasn't able to get the electronic version of the new contract, they did send a paper copy in the mail.
We have filed claims for missed connection and travel delay, and our claim has been acknowledged. The travel service they advise to contact when the customer is travelling is a joke. Not helpful at all. We were able to make alternative arrangements independently when our flights mis-connected in Dallas on our way to Santiago, Chile.
Superior service and quotes
Going through their claim process has not been that easy since it was difficult to get a hold of them on the phone. I went ahead and filled out everything on line which also was not the easiest or straight forward.
Our experience is a good example of how TravelSafe can save your trip -- even if you never need to file a claim.
A few days into a month-long trip, I was hit by a recurrence of a sinus infection and within a couple of days had lung involvement (my breathing could be heard across a room). We were in a city of 26,000 in Norway, ticketed to board a ship heading north after one more day in town.
I called the 24-hour line in the early evening. Staff did a good job of triage and support, established that I didn't need a hospital, and enlisted their Norwegian 24-hour contractor, who started calling clinics first thing the next morning. By mid-day we were at a local GP clinic, where we were worked in to see a physician who had excellent English and fine clinical skills. He wrote four prescriptions which we filled at a nearby pharmacy. With timely treatment, I improved rapidly and we traveled for three more weeks with no interruption. I'll never travel without a policy again.
I'm not filing a claim because the exam, labwork, and pharmacy totaled about $60 USD. A policy for both of us had cost less than $300. If I had the same episode at home, the same exam, lab, and meds would have cost me close to that much (even with insurance), and getting a same-day appointment in December would have been iffy.
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