Sales & Service Data

TOTAL SALES
24,901
Since 2004
MONTHLY SALES
263
Average Monthly Sales Since 2004
REVIEWS
1,059
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,901
policies sold

0.5%
negative reviews

0.5% (135) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    616
  • 4 stars
    223
  • 3 stars
    85
  • 2 stars
    23
  • 1 stars
    33
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
InsureandGo USA
4.49/5

TravelSafe Reviews


  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Trip Mate processes claims for TravelSafe and TripMate has been an absolute nightmare to deal with! Only one CSR has shown any knowledge or understanding. The company obviously looks for every way possible NOT to pay a claim. One of the worst service companies I have ever dealt with.

    Was this review helpful to you?

    40 out of 40 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The amount of paper in the documentation needed to submit a claim was cumbersome. I had to contact them to request an update on my claimant after eight weeks. I felt if I have not contacted them they would have never completely processed my claim. I was disappointed in their service.

    Was this review helpful to you?

    34 out of 34 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I bought the policy online, so I did not have any customer service before the trip. The documents I received online list a policy number, but when I called regarding a claim, I was repeatedly asked for my plan number, which is not listed anywhere in the document.

    During Trip
    I called for information on what type of medical assistance is covered, and it took them forever to look up my plan, because I did not have a plan number. Then they simply told me to see a licensed physician but did not give me any information on the documentation I would need for the claim.

    Claim Process
    I was told to print out forms and pages 1,2,and 4 printed out. I also could not find the release of info page. The information on the form does not match what is needed: this is considered a primary claim so I do not need to submit to my insurance company first as directed. THe plan number given to me on the phone in England is not my correct plan number. I had Travel Safe mail me forms, and I am still missing page 3. Tried to go back online to print it, and they could not find me.

    Was this review helpful to you?

    65 out of 67 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    My husband's suitcase was delayed for 24hours and we had to purchase some emergency items. When I returned, I submitted a claim. It required laborious documentation including itinerary, etc. I had to submit it snail-mail because of all of the pages involved. Weeks later, no action then about one month into the claim, a letter saying that the claim went to Travelmate. Then, we got a letter saying that they needed "additional documentation". After multiple phone calls, I ascertained that the file at Travelmate was missing the some of the documents though she did find the itinerary(apparently couldn't figure out that is what it was). The claim was finally settled on January 16th and we received the check on January 24th. This is at least two months after the original claim and they didn't pay the full amount(about $5 less)for some unknown reason.
    My experience is that travel insurance companies take an incredible amount of time to process even small claims. I find this unsatisfactory and I really worry if there was something big(ie medical claim)This needs to be improved.

    Was this review helpful to you?

    39 out of 40 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Had a lot of problems with my trip, multiple cancelled flights, luggage lost for days, many extra expenses. The travel insurance helped recoup much of the finacial losses. Excellent service and coverage, I will never travel without this type of insurance again. Thank you !!!

    Was this review helpful to you?

    23 out of 23 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    We had to cancel our trip due to death in the family.
    Thus far, we have heard nothing back from the insurance company TravelSafe. We have had to initiate everything. Our claim has not yet been resolved. We have heard nothing. We are NOT impressed with this carrier and we will not use them again.
    Kevin O'Donnell

    Response From:
    TravelSafe
    TravelSafe:
    Carlos Cividanes
    Response Received:

    Please accept our condolences for your loss.  When you notified our office of your claim, we sent you a claim form, and based upon the information you later submitted, we determined that the loss is one specifically excluded by the policy.  We understand your disappointment to learn that your claim is not covered, but the claim decision was made according to the policy provisions.  We are sorry we cannot respond more favorably.

    Was this review helpful to you?

    52 out of 55 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Purchased Travel Safe insurance for a cruise,travel partner become sick the day we were to leave on our cruise. Called Trip Mate and they emailed claim forms. I filled them out, mailed them in and five weeks latter I have my check.

    Was this review helpful to you?

    19 out of 19 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Our son was sick and we needed to call the nurse hotline. She was extremely helpful and resassuring.

    Claim Process
    We actually had multiple claims, one for delayed luggage (three people) and one for an illness (my son suffered sunstroke). Filing the claims online was extremely easy and phone support was very helpful as we were having trouble with the airline getting the proper documentation. The website claim status feature was especially useful so we always new the progress of our claims. We would highly recommend TravelSafe and have already purchased another TravelSafe policy for our next vacation. Hopefully we won't have to file any claims this time!

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    When inquiring about additional car rental insurance I made 3 phone calls to carrier with little or no help. I finally called Square Mouth and all was taken care of.

    During Trip
    Not Applicable

    Claim Process
    Not applicable

    Was this review helpful to you?

    16 out of 17 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had to change my departure and return dates and contacted TravelSafe to modify my policy. Even though it was weeks before the departure date, TravelSafe refused to change the coverage or refund the premium. They simply confiscated my money for nothing.

    Was this review helpful to you?

    20 out of 22 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More