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Customer support was non responsive to questions in a timely manner. Finally response convince me to not use them again.
The agents I spoke with over the phone and by email communication were very knowledgeable and helpful.
As a first time insurance purchaser I have no yard stick for measuring the level of service. Agents were responsive and helpful when I needed information. They got me additional information within 24 hours of talking on the phone. Overall my experience was good.
If there are negative stars I would give -10 stars.
Provider TravelSafe is a terrible insurer and purposely delaying paying claims even way past the CA department of insurance required dead line for insurance company to pay claims.
Squaremouth team was not reliable in term of helping the claim. The team member was supposed to get back to me in the following week and never contacted me. I had to call the team member and remind her about my claim.
Then she said she will call back by a certain day but did not call until passed that week.
I will never use the service again and would not recommend any one to use your service.
It's a terrible experience.
I usually get my travel insurance through Square Mouth. they are always very helpful.When I needed to update my departure date, it was difficult to get TravelSafe to update it. Eventually it was Squaremouth who was able to take care of it for me.
I am waiting for the travel agency in England to send/email the necessary paper work to file this claim.
We contacted the emergency number listed on our plan. Keith was very nice, however all he could tell us was to contact a claims representative. We tried to contact a claims representative, however the wait was so long we had to disconnect the call. We were calling from the country of Turkey. Our final decision was to get home and deal with the insurance issues later. This was a true emergency, could have resulted in death if we had waited any longer.
I had to change the dates of my policy as the original trip had been cancelled by the company, and I went on a different one a week later. There were no problems changing the dates, and although I wasn't able to get the electronic version of the new contract, they did send a paper copy in the mail.
We have filed claims for missed connection and travel delay, and our claim has been acknowledged. The travel service they advise to contact when the customer is travelling is a joke. Not helpful at all. We were able to make alternative arrangements independently when our flights mis-connected in Dallas on our way to Santiago, Chile.
Review Updated: 03/10/2019
The only reason i haven't given 5 stars is that it took nearly a month to complete the claim. That seems like too long, but they paid everything I asked for and without any questions or need for additional information.
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Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more