Reviews, Sales, and Service Ratings for
TravelSafe

I am about to file a claim so I have no feedback yet.

I have used SquareMouth multiple times for purchasing travel insurance and have always been happy with their service. Interactions with their staff have always been good and provided the information I needed.

Up to now my experience has been very positive. Obtaining the policy and the explanation of what the policy entailed was easy to understand. My contact with a TravelSafe 24 hour assistant was helpful. She was clear and concerned. She provided most of the information that I needed to begin filing a claim.
Now comes the hard part. Online reviews of TravelSafe regarding processing of claims was negative with customers indicating that processing of a claim is often ignored, delayed, and eventually denied for unclear reasons. I'm hoping my next steps will not be that way.

Thank you for being there for us, though thankfully not needed on this trip, it's always good to know we have coverage.
Thank you,
The PENNINGTON'S

I always use Squaremouth for my travel insurance needs-simple, efficient, and well-priced!

Purchasing was the easy part. Reaching someone was the harder part- no one to answer claim questions on a Sunday and Presidents’ Day,Monday.
There is a lot of documentation required to file a claim which I am attempting to gather.
Will have more comments as I go through the claim process.

I have sent several letters explaining my feedback.

No comment.

I tried to call their 24 hrs emergency service from India when my dr asked my daughter to quarantine due to chickenpox and we had to postpone our flight but I could never able to get connected from there. It kept telling me that number is not available. I had to ask my husband to call them from Boston and they told him that I can not extend my insurance beyond my original travel date. The only good experience I had was with their claim service. The person on the phone was very polite and send me my claim form without any delay.

Everything was clear and easy to complete when signing up for the travel insurance .

I did not have to file a claim, so I do not know how that would have worked out.