Reviews, Sales, and Service Ratings for
TravelSafe

I've never filed a travel claim before and was uncertain if we could expect decent customer service or even a claim payment. I filed for a trip interruption due to medical while traveling, and because of where we were it was impossible to complete all of the medical forms etc that go with a claim, so I was suspecting that this would be used as an excuse to deny the claim. We submitted an explanation and the receipts that we did have along with a translation of them after returning from the trip, including for medical care paid in cash. To my pleasant surprise, we were reimbursed fully for unrefunded accommodation nights that we had to cancel, the medical care, and even the prescriptions, which were more costly than the medical bill. A caveat is that the total amount of the claim was only a few hundred dollars. I was also very pleased with the 24 hour assistance. They were very helpful when I was calling from the hospital during a stressful situation, were clear in their instructions for different options for us, and even called back to check in on us a couple of times. My only negative is that their website used for submission of claims and documents is pretty user unfriendly. Overall, this experience was quite good, and I'll be a permanent TravelSafe customer now.

Travel safe is there to readily take your money. When it is time to pay back the benefits - they will as readily deny them. My friends and I (with family) were traveling together and unfortunately stumbled at the same travel interruption - international train from Copenhagen to Hamburg was cancelled midway due to mechanical breakdown. Instead of nonstop travel in the FIRST class compartment we had to finish our journey by changing 3 regional trains (having 4 large luggage pieces and two kids on my hands) STANDING 2.5 hours and obviously arriving 2+ hours latter than planed. We were able to use our original FIRST class nonstop tickets (so we did not incur any additional charges), however, in my opinion, the service we received was far from FIRST class travel. Lucky for my friends, they had different travel insurance and were reimbursed train fare with no questions. I, unfortunately, had Travel safe, my claim was denied since I could only provide the confirmation of train cancellation (the same document that was accepted by other insurance company). Similarly, my other claims for the travel delay (first flight from Europe back home to the USA was delayed 3 hours and it threw all my itinerary to the garbage resulting in 26 h delayed arrival to the final destination) were also dismissed. So my advise, if you are really looking for insurance company that will be there for you in time of need, look somewhere else.

Works great.
Would use again.

I purchased the policy over the internet which was easy to understand and self explanatory. I later on contacted the customer service for questions regarding adding one more piece in my policy. The representative was friendly and provided helpful information.

Very easy to amend policy details with friendly customer service

I called before our departure to clarify the procedure I was to follow if either my wife or I became infected with Covid during our trip and needed to stay in a hotel until it was safe to travel again. I wanted to know about reimbursement for the changing our flight plans and holing up in a hotel until it was safe to fly home.
Everything was explained to me clearly.
Neither of us got sick and we had a wonderful trip without incident.

Travel Safe was one of the few providers that had exactly the coverage that I required at a reasonable price with no required " upgrades" from the basic coverage.

I had to adjust the coverage amount of my policy a few months before the trip, as my traveling companion was unable to travel and I had to pay a hefty "single for solo use" premium to the tour company. For reasons I didn't quite understand, I could adjust the coverage limit upward only to $10K, not to the $11+K I asked for. The representative explained that I would have to assume the rest of the risk myself. I was uneasy not about assuming the additional risk myself but about not having coverage for the entire cost of my tour, which I thought might invalidate the coverage. However, since I felt the risk was small, I concurred with these terms. I completed the trip without incident, and will not be filing a claim.

I just contacted and I’m getting the paper necessary for the claim,my little granddaughter had to go to emergency.