Reviews, Sales and Service Ratings for TravelSafe

TravelSafe Sales & Service Data

Total Sales
22,339
since 2004
Monthly Sales
244
average monthly sales since 2004
Reviews
980
reviews since 2004
Overall Rating
4.4 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,382 policies sold - 259 average monthly sales over last 3 months - 15,117 reviews - overall rating 4.3 out of 5

TravelSafe Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.3 out of 5

22,339 policies sold
0.6% negative reviews

0.6% (125) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    571
  • 4 star
    205
  • 3 star
    79
  • 2 star
    19
  • 1 star
    27
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I purchased the higher plus policy only to find out that a claim for a parents parent/step parents death can only be made if they die in the usa, canada or Mexico! Anywhere else and your out of luck with this policy type /provider. Be sure they die in a qualified country ! Very disappointed as I had chosen this policy specifically for the cancel for any reason option.

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    23 out of 23 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I was completely unsatisfied with the outcome. First off all I heard nothing from them the entire time between filing the claim and receiving a check in the mail. I even called them because it was over their time frame. They were supposed to call me back in 48-72 hours but 4 days later I had to call them again to find out what was going on.
    In the end they didn't give me the amount I believe I should have gotten. I contend they owe me another $250 but they refused. I even appealed the decision and was turned down.
    I would never ever use them again.

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    34 out of 35 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    I bought the policy online, so I did not have any customer service before the trip. The documents I received online list a policy number, but when I called regarding a claim, I was repeatedly asked for my plan number, which is not listed anywhere in the document.

    During Trip
    I called for information on what type of medical assistance is covered, and it took them forever to look up my plan, because I did not have a plan number. Then they simply told me to see a licensed physician but did not give me any information on the documentation I would need for the claim.

    Claim Process
    I was told to print out forms and pages 1,2,and 4 printed out. I also could not find the release of info page. The information on the form does not match what is needed: this is considered a primary claim so I do not need to submit to my insurance company first as directed. THe plan number given to me on the phone in England is not my correct plan number. I had Travel Safe mail me forms, and I am still missing page 3. Tried to go back online to print it, and they could not find me.

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    43 out of 45 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Trip Mate processes claims for TravelSafe and TripMate has been an absolute nightmare to deal with! Only one CSR has shown any knowledge or understanding. The company obviously looks for every way possible NOT to pay a claim. One of the worst service companies I have ever dealt with.

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    21 out of 21 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    The amount of paper in the documentation needed to submit a claim was cumbersome. I had to contact them to request an update on my claimant after eight weeks. I felt if I have not contacted them they would have never completely processed my claim. I was disappointed in their service.

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    19 out of 19 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Claim Process
    We had to cancel our trip due to death in the family.
    Thus far, we have heard nothing back from the insurance company TravelSafe. We have had to initiate everything. Our claim has not yet been resolved. We have heard nothing. We are NOT impressed with this carrier and we will not use them again.
    Kevin O'Donnell

    Response Received
    TravelSafe
    TravelSafe
    Carlos Cividanes

    Please accept our condolences for your loss.  When you notified our office of your claim, we sent you a claim form, and based upon the information you later submitted, we determined that the loss is one specifically excluded by the policy.  We understand your disappointment to learn that your claim is not covered, but the claim decision was made according to the policy provisions.  We are sorry we cannot respond more favorably.

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    39 out of 42 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had a lot of problems with my trip, multiple cancelled flights, luggage lost for days, many extra expenses. The travel insurance helped recoup much of the finacial losses. Excellent service and coverage, I will never travel without this type of insurance again. Thank you !!!

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    16 out of 16 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    My husband's suitcase was delayed for 24hours and we had to purchase some emergency items. When I returned, I submitted a claim. It required laborious documentation including itinerary, etc. I had to submit it snail-mail because of all of the pages involved. Weeks later, no action then about one month into the claim, a letter saying that the claim went to Travelmate. Then, we got a letter saying that they needed "additional documentation". After multiple phone calls, I ascertained that the file at Travelmate was missing the some of the documents though she did find the itinerary(apparently couldn't figure out that is what it was). The claim was finally settled on January 16th and we received the check on January 24th. This is at least two months after the original claim and they didn't pay the full amount(about $5 less)for some unknown reason.
    My experience is that travel insurance companies take an incredible amount of time to process even small claims. I find this unsatisfactory and I really worry if there was something big(ie medical claim)This needs to be improved.

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    20 out of 21 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Purchased Travel Safe insurance for a cruise,travel partner become sick the day we were to leave on our cruise. Called Trip Mate and they emailed claim forms. I filled them out, mailed them in and five weeks latter I have my check.

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    13 out of 13 people found this review helpful
  • Review Received
    Insurance Provider
    TravelSafe
    Policy
    Classic Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    When inquiring about additional car rental insurance I made 3 phone calls to carrier with little or no help. I finally called Square Mouth and all was taken care of.

    During Trip
    Not Applicable

    Claim Process
    Not applicable

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    12 out of 13 people found this review helpful