Sales & Service Data

TOTAL SALES
37,571
Since 2004
MONTHLY SALES
329
Average Monthly Sales Since 2004
REVIEWS
1,360
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

37,571
policies sold

0.4%
negative reviews

0.4% (163) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    792
  • 4 stars
    295
  • 3 stars
    110
  • 2 stars
    35
  • 1 star  
    49
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4.61/5
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TravelSafe All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I needed to change my travel dates. This was done without any problems or change in rate.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The cost of the insurance was very reasonable for the coverage provided.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim yesterday.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I just mail the medical information , I still waiting for reply

    Review Updated: 01/13/2020

    The travel safe denied my claim for trip interruption even thought my illness is severe and got the medical doctor exams and medication . The doctor advice me come back home for further treatment
    So we bought a ticket to go back to US home

    I do not see what the reason why the travel safe denied my claim . The letter they sent to us for denied my claim is not correct and unreasonable .
    Please kindly reconsider my claim
    Thanks for your help
    Dr. Nhan Hirai

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Very secure feeling knowing that my trip was protected, although it was not needed

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I just filed a claim, I don’t know how to rate travel safe until I hear from them about my claim . I’ll write my review after I complete my claim . Contact me about 4 weeks to review my claim. Thanks

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    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to use it. Thank goodness.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to deal with TravelSafe. Website was easy to navigate and our initial purchase was travel medical. Later we called to add Trip Insurance after we decided to go the tour route and had pre=paid fees. I believe it was Debby > who advised how to add Trip insurance to the existing policy.

    We did file a claim yesterday with you and with Aer Lingus. We did not get our baggage in Edinburgh for 56 hours after our arrival. Bags were promised within 24 hours but that did not take place. The next day they said our bags would be coming on an afternoon flight from Dublin. We took a bus to the EDI airport to get our luggage direct so we didn't have to wait any longer.

    We did buy/submit receipts for 2 jackets, 2 shirts, toiletries and socks. We also submitted receipts for RT bus fare and overseas phone charges for our several conversations with the baggage people and Aer Lingus.

    Otherwise, all was good and we had a lovely trip.

    Review Updated: 12/04/2019

    We got a check from Aer Lingus and are most satisfied. Not sure if you helped expedite that....it was pretty quick. Thanks if you did. All is good and we consider matter closed.

    Best

    Bruce Sharer
    Lakewood WA USA

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    All seemed good but I did not need to use the coverage.
    I plan on using your service again

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    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I haven't heard anything about my claim yet.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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