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There was a delay in refund, but it did happen. I'm satisfied that they honored their commitment to refund if policy cancelled
I tried to purchase an extension for 10 days to my policy when my flight was cancelled due to weather but it seems as though no extensions can. be made unless it involves a hospitalization-oh well
We had to cancel our cruise to Mexico due to the Corona Virus on March 8, 2020. Norwegian Cruise Lines customer rep is very unaccommodating, will not give us any relief because their CEO says refund voucher is effective March 10th, so we are 2 days short! What a lame excuse, will never travel with Norwegian cruise lines in the future. On the other hand, Travel Safe insurance made an exception and gave us full refund, excellent customer service, have used them many times and will continue to do so in the future.
Was unable to travel due to medical issues per my doctor I was advised not to travel. I emailed TravelSafe on Feb 26, 2020 with all the documents they required and have not heard back as of yet. I am waiting for a response.
I am very unhappy with how long it take to get a claim processed thru Travel Safe! I will not be using them again.
Any assistance you can provide would be helpful!
Claim process was straightforward and my claim for a hotel stay due to a travel delay was processed and resolved quickly.
I have bee n using squaremouth for over 10 years and very happy with your services. But I missed my connection, have sent claim one week ago and since then no news from yours side...
I would purchase this again even though we didn’t use it. It gave us peace of mind while traveling. I had questions before I actually purchased the policy. All were answered in a very professional manner.
We were n the Diamond Princess in quarantine. We were extracted by US government. Another 2 weeks in quarantine. Missed a lot of trip. Still. Ot home but will start the claims process.
Flight cancelled due to snowstorm. Awaiting reimbursement
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more