Sales & Service Data

TOTAL SALES
25,969
Since 2004
MONTHLY SALES
370
Average Monthly Sales Since 2004
REVIEWS
1,080
Since 2004
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,969
policies sold

0.5%
negative reviews

0.5% (137) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    629
  • 4 stars
    226
  • 3 stars
    88
  • 2 stars
    24
  • 1 stars
    34
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

TravelSafe Reviews


  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The amount of paper in the documentation needed to submit a claim was cumbersome. I had to contact them to request an update on my claimant after eight weeks. I felt if I have not contacted them they would have never completely processed my claim. I was disappointed in their service.

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    40 out of 40 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I bought the policy online, so I did not have any customer service before the trip. The documents I received online list a policy number, but when I called regarding a claim, I was repeatedly asked for my plan number, which is not listed anywhere in the document.

    During Trip
    I called for information on what type of medical assistance is covered, and it took them forever to look up my plan, because I did not have a plan number. Then they simply told me to see a licensed physician but did not give me any information on the documentation I would need for the claim.

    Claim Process
    I was told to print out forms and pages 1,2,and 4 printed out. I also could not find the release of info page. The information on the form does not match what is needed: this is considered a primary claim so I do not need to submit to my insurance company first as directed. THe plan number given to me on the phone in England is not my correct plan number. I had Travel Safe mail me forms, and I am still missing page 3. Tried to go back online to print it, and they could not find me.

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    71 out of 73 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    My husband's suitcase was delayed for 24hours and we had to purchase some emergency items. When I returned, I submitted a claim. It required laborious documentation including itinerary, etc. I had to submit it snail-mail because of all of the pages involved. Weeks later, no action then about one month into the claim, a letter saying that the claim went to Travelmate. Then, we got a letter saying that they needed "additional documentation". After multiple phone calls, I ascertained that the file at Travelmate was missing the some of the documents though she did find the itinerary(apparently couldn't figure out that is what it was). The claim was finally settled on January 16th and we received the check on January 24th. This is at least two months after the original claim and they didn't pay the full amount(about $5 less)for some unknown reason.
    My experience is that travel insurance companies take an incredible amount of time to process even small claims. I find this unsatisfactory and I really worry if there was something big(ie medical claim)This needs to be improved.

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    44 out of 45 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Had a lot of problems with my trip, multiple cancelled flights, luggage lost for days, many extra expenses. The travel insurance helped recoup much of the finacial losses. Excellent service and coverage, I will never travel without this type of insurance again. Thank you !!!

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    26 out of 26 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Purchased Travel Safe insurance for a cruise,travel partner become sick the day we were to leave on our cruise. Called Trip Mate and they emailed claim forms. I filled them out, mailed them in and five weeks latter I have my check.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    We had to cancel our trip due to death in the family.
    Thus far, we have heard nothing back from the insurance company TravelSafe. We have had to initiate everything. Our claim has not yet been resolved. We have heard nothing. We are NOT impressed with this carrier and we will not use them again.
    Kevin O'Donnell

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    54 out of 58 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have deliberately waited until my claim was finalized before submitting this review.
    Unfortunately, I had to cancel my trip a day before scheduled departure because of injury. I promptly submitted the claim and substantiating medical information to Travel Safe. While I wish processing could have been quicker, I do understand that thorough review takes time. On the few occasions that I called to make inquiry or obtain further information, I always received courteous assistance.
    My claim was honored with two payments (one land portion; the other flight arrangement). I was happy to have had trip insurance and would use Travel Safe again. So yes, I can recommend both Squaremouth and Travel Safe.
    Thank you.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We didn't really interact with the insurance company until after the trip. The claim was not really easy to file - forms were somewhat complicated, but we did receive reimbursement for our travel delay related hotel cost.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We were forced to cancel our trip and never went. I called and requested a refund on my premium payment of $120. I'm not sure if I qualify for this or not but the girl I talked to on the phone said she'd find out and call me back but never did. Please contact me so we can talk more about this. Thanks.

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    12 out of 13 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to use the insurance during the trip. My flight was cancelled due to a snowstorm at the destination. When I returned home I put in a claim because I was delayed at an interim city for a few days. Claim was handled very well.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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