Sales & Service Data

TOTAL SALES
36,168
Since 2004
MONTHLY SALES
282
Average Monthly Sales Since 2004
REVIEWS
1,337
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

36,168
policies sold

0.5%
negative reviews

0.5% (163) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    775
  • 4 stars
    291
  • 3 stars
    108
  • 2 stars
    35
  • 1 star  
    49
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4.6/5
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TravelSafe All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    great customer support, great price.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The dates of my travel changed. I called Travel Safe who adjusted my policy accordingly within 24 hours. I was unable to open the new certificate (strange security blockages); again Travel Safe replied immediately by sending me a pdf attachment. Responsiveness was terrific.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    I purchased Travel Safe for the medical coverage and even though we didn’t need to use it, it gave me peace of mind to know we were covered. I would never travel without it!! I would recommend that everyone make sure they use Travel Safe!!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    Customer support was non responsive to questions in a timely manner. Finally response convince me to not use them again.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    The agents I spoke with over the phone and by email communication were very knowledgeable and helpful.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    As a first time insurance purchaser I have no yard stick for measuring the level of service. Agents were responsive and helpful when I needed information. They got me additional information within 24 hours of talking on the phone. Overall my experience was good.

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    If there are negative stars I would give -10 stars.

    Provider TravelSafe is a terrible insurer and purposely delaying paying claims even way past the CA department of insurance required dead line for insurance company to pay claims.
    Squaremouth team was not reliable in term of helping the claim. The team member was supposed to get back to me in the following week and never contacted me. I had to call the team member and remind her about my claim.
    Then she said she will call back by a certain day but did not call until passed that week.
    I will never use the service again and would not recommend any one to use your service.
    It's a terrible experience.

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    I usually get my travel insurance through Square Mouth. they are always very helpful.When I needed to update my departure date, it was difficult to get TravelSafe to update it. Eventually it was Squaremouth who was able to take care of it for me.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting for the travel agency in England to send/email the necessary paper work to file this claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We contacted the emergency number listed on our plan. Keith was very nice, however all he could tell us was to contact a claims representative. We tried to contact a claims representative, however the wait was so long we had to disconnect the call. We were calling from the country of Turkey. Our final decision was to get home and deal with the insurance issues later. This was a true emergency, could have resulted in death if we had waited any longer.

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    4 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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