Why buy from TripAssure

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

TripAssure

Overall Rating 4.41
  • 5 stars
    347
  • 4 stars
    126
  • 3 stars
    55
  • 2 stars
    16
  • 1 star  
    7

13,000
policies sold

0.4%
negative reviews

0.4% (51) negative reviews to sales
Average on Squaremouth is 0.4%

Recent Customer Reviews for TripAssure

Overall Rating 4.41 Out of 5

View all TripAssure reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 579 Reviews Since 2005

  • Overall Rating 5 out of 5
    Policy:
    Complete
    Review Received:
    From: Verified Squaremouth Customer

    Very difficult to sort through all the polices for the features I wanted.
    Had to call and get help, which was excellent

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    I didn't buy complete coverage up front, since I wasn't paying for the full trip up front. When I went back to increase the coverage when I paid the rest of the trip cost, the total price seemed to have gone up from the original quotes .

    Response From:
    TripAssure
    TripAssure:
    Debbie
    Response Received:

    We are sorry to hear that you had issues working with our site. Please reach out to our Retail Sales team at 1-800-423-3632 at your convenience and they will be glad to assist. Our office is closed for the New Year’s holiday, but we will reopen Wednesday, January 2nd at 8:00 AM CT.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Purchased insurance from Trip Assure / MH Ross in advance of our trip to Thailand. On our last day, we left a bag containing some clothing, a rather pricey sonicare toothbrush, and a camera lens on our boat. We only realized we had left it when we returned home. We contacted the sailing base and they were unable to find our items so we submitted a claim with Trip Assure.

    After our initial submission of a claim in April, it took two months for Trip Assure / MH Ross to get back to us. After requesting even more information twice, we were left to wait for two more months. Finally in AUGUST, we were mailed a claim denial because we never submitted a police report. This is the last time we'll be purchasing insurance from Trip Assure / MH Ross and would advise anyone who actually needs insurance to avoid them as well.

    A copy/paste from the claims portal of our lovely four months in the claims process.

    Date Activity
    2018/08/12 CLAIM DENIED
    2018/06/22 RECEIVED MISCELLANEOUS INFORMATION
    2018/06/22 ACKNOWLEDGEMENT LETTER SENT
    2018/06/15 RECEIVED MISCELLANEOUS INFORMATION
    2018/06/15 ACKNOWLEDGEMENT LETTER SENT
    2018/06/08 MISCELLANEOUS RESPONSE TO CLAIMANT
    2018/04/17 CLAIM FORM PRINTED ONLINE (BLANK)
    2018/04/17 CLAIM FORM PRINTED ONLINE (BLANK)
    2018/04/17 CLAIM REPORTED ONLINE
    2018/04/17 RECEIVED COMPLETED CLAIM FORM
    2018/04/17 ACKNOWLEDGEMENT LETTER SENT

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim with the insurance company on October 1st and they only paid approximately half of the claim due. It is difficult to reach them by phone and when I do speak to them they have little information and tell me to wait longer. Maybe I'll switch back to TravelGuard.

    Review Updated: 12/17/2018

    After 75 days my claim has only been half paid and they told me the other half is still being processed.

    Response From:
    TripAssure
    TripAssure:
    Debbie
    Response Received:

    Please accept our apologies, as it appears we set your claims up for payment, but did not completely finalize the payment process for your 2 children. This is being expedited and the eChecks will be sent with our next check run.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I tried on several occasions to contact a representative for assistance. The wait times were awful (almost an hour). When I did reach a live person, I would be shuffled around to other representatives, who in turn would put me on hold and shuffle me again. My phone always died before I reached a final destination. One of the worst experiences ever.

    Response From:
    TripAssure
    TripAssure:
    Debbie
    Response Received:

    We are very sorry to hear of your experience when trying to reach our office. If you still need assistance, please email us your cell phone number at info@tripassure.com and we will have someone call you today.

    Was this review helpful to you?

    2 out of 2 people found this review helpful