About TripAssure - Provider Information

13,000 Total Sales

188 Monthly Sales

557 Reviews

About TripAssure

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

Overall Customer Ratings

13,000
policies sold

0.4%
negative reviews

0.4% (48) negative reviews to sales
Average on Squaremouth is 0.4%

5 stars

334
4 stars

124
3 stars

51
2 stars

14
1 star

6

Customer Reviews for TripAssure

Overall Rating 4.43 Out of 5

Overall Rating 5 out of 5

Policy:
Bridge

Review Received:
June 14, 2018

From: Barry from CA Verified Squaremouth Customer

Would use your company again. Very helpful employees.

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Overall Rating 4 out of 5

Policy:
Asset

Review Received:
May 25, 2018

From: Aurelia from DE Verified Squaremouth Customer

The agent was helpful and polite. Very knowledgeable.

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0 out of 0 people found this review helpful

Overall Rating 4 out of 5

Policy:
Asset

Review Received:
May 20, 2018

From: none from MA Verified Squaremouth Customer

Hold times to inquire about processing a claim were extremely long and once I got to speak with a live body, they could not help me because they needed a different policy # that was not given to me. It was not very efficient.

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0 out of 0 people found this review helpful

Overall Rating 2 out of 5

Policy:
Complete

Review Received:
May 5, 2018

From: Peter from CT Verified Squaremouth Customer

You emailed me that my claim is now “closed” but I received no other communication on the outcome. So i do not kmow if it is being paid or denied.

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0 out of 0 people found this review helpful

Overall Rating 3 out of 5

Policy:
Bridge

Review Received:
May 3, 2018

From: Greg from WA Verified Squaremouth Customer

I have purchased travel insurance policies through Squaremouth in the past, but have never needed to make a claim before. On my last trip, I purchased a TripMate TripAssure Bridge policy. TripAssure had a great website and seemed to be highly rated.

Unfortunately, I broke my leg while on my trip and was taken to the hospital in Mexico. It was a compound fracture and I was told I needed surgery. I contacted the TripAssure 24-hour assistance to try and get a guarantee of payment for the hospital. The representative I spoke to was very nice but despite her assurances, the hospital never received anything. After several hours of making calls to TripAssure, the hospital was on the verge of kicking me out so I produced my credit card and went into surgery. Following surgery, I decided to recuperate in my hotel room and take my original flight back rather than try to get any sort of medical repatriation. I submitted a claim within two weeks of the accident for the surgeon, anesthesiologist, hospital and prescription ***** (~$12,500). That was four months ago.

TripAssure has a very sleek claims website that shows I've submitted a claim, that it was forwarded to the claims department 1.5 months after I submitted it and that nothing (except my calls) has happened since.

I would say that it is great insurance as long as you don't need to use it. At that point, the false insurances become a nightmare.

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4 out of 4 people found this review helpful

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Additional Information

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.