TripAssure

Great customer service. I felt confident that I had a great policy just in case I needed to file a claim. Fortunately, I had no need to file a claim.

I am in the process of gathering all the data required to file my claim. I think I have all that's needed. Spoke to a representative at Trip Assure who was very helpful and in fact turned me over to another department who reaffirmed my reading and understanding of the policy I purchased. I have the coverage I thought I had. The coverage is in fact "Primary" medical ( Plan AR795C ) and they pay first, thus superseding other coverages. I just have to submit the completed claims form along with the required documentation. Hope to do so by tomorrow.

My husband called trip assure from Canada after the injury occurred to open a claim; they were very busy at the time so told him it would be easier to file the claim online rather than to do on the phone. So that is what he did after we paid the bills and had returned back home a couple of days later.

He did then file a claim online with trip assure & submitted the bills approximately 2 to 2 1/2 weeks ago; we heard back via email that they received the claim but we have not heard anything further yet. The claim was for a broken arm and the medical services received in Canada while under trip assure coverage.

At this moment I don't have additional indications,, let see what is the claim process

My only problem is that they require a copy of passport exit and entry stamps and the stamps in our passports for Mexico trip are too faint to copy. I just hope they will accept the trip invoice as proof that we actually went to Mexico. But except for that, all else good so far. Will be filing a claim but have not mailed it in yet. Let’s see how fast they pay. That will be the key.