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About TripAssure

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.


Overall Rating 4.41
  • 5 stars
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  • 1 star  

policies sold

negative reviews

0.7% (23) negative reviews to sales
Average on Squaremouth is 0.2%

Verified Customer Reviews

  • 579 Reviews Since 2005

  • Rating 5 out of 5
    Review Received:
    March 2, 2019
    Clyde from UT Verified Squaremouth Customer

    Very difficult to sort through all the polices for the features I wanted.
    Had to call and get help, which was excellent

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    10 out of 11 people found this review helpful

  • Rating 5 out of 5
    Review Received:
    October 17, 2018
    Dawn from OH Verified Squaremouth Customer

    Process was easy and painless. We had to make a change to our itinerary pre-departure and that was handled quickly and efficiently. As we have no claims to file, I can’t comment on that process.

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Review Received:
    September 19, 2018
    Monique from LA Verified Squaremouth Customer

    Buying the insurance with TripAssure was easy. People were very helpful to explain the policy. I did not file claims.

    Response From:
    Response Received:
    September 20, 2018

    Thank you for the 5 star rating. We always strive to be provide exceptional customer service. Thank you for your purchase. Safe travels!

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    1 out of 3 people found this review helpful
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All reviews are from TripAssure customers