Sales & Service Data

Since 2005
Average Monthly Sales Since 2005
Since 2005
Overall Rating
4.42 Out of 5


Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

policies sold

negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

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General Information

TripAssure Why buy from TripAssure?

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

9225 Ward Parkway Suite 200
Kansas City, MO 64114
United States
Telephone: 800-423-3632
Fax: 888-424-8731

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Contact Information

Contact by Telephone
Customer Service Number: 800-423-3632
Hours of Operation: Everyday, 24 hours per day
Claims Filing Number: 800-423-3632
Claims Hours of Operation: Weekdays, 7:00am - 7:00pm CST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 800-555-9095 (toll free)
Outside USA 603-894-4710 (collect call)
Contact by Email & Mail
Fax: 888-424-8731
Mail to:
Trip Mate, Inc.
9225 Ward Parkway Suite 200
Kansas City, Missouri 64114
Provider Claims Website

For use with these policies: Asset Plus, Bridge, Complete, Asset

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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