Would use your company again. Very helpful employees.
The agent was helpful and polite. Very knowledgeable.
Hold times to inquire about processing a claim were extremely long and once I got to speak with a live body, they could not help me because they needed a different policy # that was not given to me. It was not very efficient.
You emailed me that my claim is now “closed” but I received no other communication on the outcome. So i do not kmow if it is being paid or denied.
I have purchased travel insurance policies through Squaremouth in the past, but have never needed to make a claim before. On my last trip, I purchased a TripMate TripAssure Bridge policy. TripAssure had a great website and seemed to be highly rated.
Unfortunately, I broke my leg while on my trip and was taken to the hospital in Mexico. It was a compound fracture and I was told I needed surgery. I contacted the TripAssure 24-hour assistance to try and get a guarantee of payment for the hospital. The representative I spoke to was very nice but despite her assurances, the hospital never received anything. After several hours of making calls to TripAssure, the hospital was on the verge of kicking me out so I produced my credit card and went into surgery. Following surgery, I decided to recuperate in my hotel room and take my original flight back rather than try to get any sort of medical repatriation. I submitted a claim within two weeks of the accident for the surgeon, anesthesiologist, hospital and prescription ***** (~$12,500). That was four months ago.
TripAssure has a very sleek claims website that shows I've submitted a claim, that it was forwarded to the claims department 1.5 months after I submitted it and that nothing (except my calls) has happened since.
I would say that it is great insurance as long as you don't need to use it. At that point, the false insurances become a nightmare.
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