About TripAssure
You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.
Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.
We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.
We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:
- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.
13,000
policies sold
0.4%
negative reviews
0.4% (50) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars53
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2 stars15
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1 star7
Recent Customer Reviews for TripAssure
View all TripAssure reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 2 out of 5Policy:
AssetReview Received:
From: TH from NJ Verified Squaremouth CustomerFiled a claim with the insurance company on October 1st and they only paid approximately half of the claim due. It is difficult to reach them by phone and when I do speak to them they have little information and tell me to wait longer. Maybe I'll switch back to TravelGuard.
Response From:
TripAssure:
DebbieResponse Received:
Please accept our apologies, as it appears we set your claims up for payment, but did not completely finalize the payment process for your 2 children. This is being expedited and the eChecks will be sent with our next check run.
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0 out of 0 people found this review helpful -
Overall Rating 1 out of 5Policy:
AssetReview Received:
From: Joslyn from FL Verified Squaremouth CustomerI tried on several occasions to contact a representative for assistance. The wait times were awful (almost an hour). When I did reach a live person, I would be shuffled around to other representatives, who in turn would put me on hold and shuffle me again. My phone always died before I reached a final destination. One of the worst experiences ever.
Response From:
TripAssure:
DebbieResponse Received:
We are very sorry to hear of your experience when trying to reach our office. If you still need assistance, please email us your cell phone number at info@tripassure.com and we will have someone call you today.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
AssetReview Received:
From: Dawn from OH Verified Squaremouth CustomerProcess was easy and painless. We had to make a change to our itinerary pre-departure and that was handled quickly and efficiently. As we have no claims to file, I can’t comment on that process.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
CompleteReview Received:
From: Monique from LA Verified Squaremouth CustomerBuying the insurance with TripAssure was easy. People were very helpful to explain the policy. I did not file claims.
Response From:
TripAssure:
DebbieResponse Received:
Thank you for the 5 star rating. We always strive to be provide exceptional customer service. Thank you for your purchase. Safe travels!
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0 out of 0 people found this review helpful -
Overall Rating 4 out of 5Policy:
CompleteReview Received:
From: Gail from OH Verified Squaremouth CustomerTripAssure reps were professional in answering pre-purchase questions
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0 out of 0 people found this review helpful
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Additional Information