About TripAssure - Provider Information - Squaremouth

13,000 Total Sales

31 Monthly Sales

566 Reviews

About TripAssure

You’ve known us since 1961 as MH Ross. In January of 2009, we became a Trip Mate brand, joining one of the industry’s largest and most respected administrators of travel insurance programs, and now we have changed our name to TripAssure.

Our new brand name will be more easily recognized and accessed in the digital world and more reflective of the many products and services we offer to our clients and travelers alike.

We know that you have many choices in selecting your travel insurance provider. When you select us, you have a team of experienced specialists and technical experts in the travel insurance industry working together to provide you with prompt and professional service. We strive to anticipate your needs and solve your problems before they occur.

We value your business and promise that we will always provide you with the integrity and service for which we are known. Superior customer service is as important to us as it is to you. We promise to provide you with:

- People Who Care – Our staff listens to what you have to say.
- Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
- Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

Overall Customer Ratings

13,000
policies sold

0.4%
negative reviews

0.4% (48) negative reviews to sales
Average on Squaremouth is 0.4%

5 stars

341
4 stars

124
3 stars

53
2 stars

14
1 star

6

Customer Reviews for TripAssure

Overall Rating 4.43 Out of 5

Overall Rating 5 out of 5

Policy:
Complete

Review Received:
July 29, 2018

From: Bob from VA Verified Squaremouth Customer

We found that purchasing our policy through Squaremouth was a pleasant experience. Both its website and the help we received from its agent was most helpful. The coverage provided by the policy we purchased suited our needs to the extent that we were extremely comfortable that most contingencies that we might have encountered before and during our recent vacation to Europe would be met. We, of course, plan to use Squaremouth again for our future travels.

Was this review helpful to you?
0 out of 0 people found this review helpful

Overall Rating 3 out of 5

Policy:
Asset

Review Received:
July 24, 2018

From: greg from CA Verified Squaremouth Customer

At this point I have filed a claim receipt. It’s difficult to give overall impression as the claim is in the beginning process

Was this review helpful to you?
0 out of 0 people found this review helpful

Overall Rating 5 out of 5

Policy:
Asset

Review Received:
July 13, 2018

From: mayra from AZ Verified Squaremouth Customer

I am sorry I did not purchase the car insurance offered when I purchased my travel plan . If anyone out there going to rent a camper in Iceland I highly recommend it. We had a minor accodent just to find out the insurance provided by the car company had a deductible and all car companies have it . So, if you are going to Iceland and renting a car do yourself a favor and get it.

Was this review helpful to you?
0 out of 0 people found this review helpful

Overall Rating 5 out of 5

Policy:
Bridge

Review Received:
June 14, 2018

From: Barry from CA Verified Squaremouth Customer

Would use your company again. Very helpful employees.

Was this review helpful to you?
0 out of 0 people found this review helpful

Overall Rating 4 out of 5

Policy:
Asset

Review Received:
May 25, 2018

From: Aurelia from DE Verified Squaremouth Customer

The agent was helpful and polite. Very knowledgeable.

Was this review helpful to you?
0 out of 0 people found this review helpful

Show All Reviews

Insurance Providers

AXA Assistance USA

Azimuth Risk Solutions, LLC

Generali Global Assistance

GeoBlue

iTravelInsured

John Hancock Insurance Agency, Inc.

Tokio Marine HCC Medical Insurance Services

Travel Insured International

USA-ASSIST Worldwide Protection

Additional Information

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.