View all TripAssure reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
Filed a claim with the insurance company on October 1st and they only paid approximately half of the claim due. It is difficult to reach them by phone and when I do speak to them they have little information and tell me to wait longer. Maybe I'll switch back to TravelGuard.
Please accept our apologies, as it appears we set your claims up for payment, but did not completely finalize the payment process for your 2 children. This is being expedited and the eChecks will be sent with our next check run.
I tried on several occasions to contact a representative for assistance. The wait times were awful (almost an hour). When I did reach a live person, I would be shuffled around to other representatives, who in turn would put me on hold and shuffle me again. My phone always died before I reached a final destination. One of the worst experiences ever.
We are very sorry to hear of your experience when trying to reach our office. If you still need assistance, please email us your cell phone number at firstname.lastname@example.org and we will have someone call you today.
Process was easy and painless. We had to make a change to our itinerary pre-departure and that was handled quickly and efficiently. As we have no claims to file, I can’t comment on that process.
Buying the insurance with TripAssure was easy. People were very helpful to explain the policy. I did not file claims.
Thank you for the 5 star rating. We always strive to be provide exceptional customer service. Thank you for your purchase. Safe travels!
TripAssure reps were professional in answering pre-purchase questions
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