MH Ross, Beth from MN – Travel Insurance Complaint

Published by May 24, 2012

Insurance Provider: MH Ross
Plan Name: Asset Plus
Premium: $224.00
Customer: Beth from MN
Case Open Date: November 4, 2011
Original Claim Amount: $2,047.20
Amount Received: $2,047.20

Original Claim:
Beth from MN purchased MH Ross’s Asset Plus for $224.00 with the Cancel for Any Reason upgrade. She cancelled her trip using the upgrade.

MH Ross denied the claim because Beth did not notify her airline of the cancellation.

While Beth cancelled her trip with the tour company prior to departure, she did not contact the airline because she had non-refundable tickets.

The traveler initiated Squaremouth’s Zero Complaint Guarantee after the denial.

Steps Taken:
Squaremouth researched the industry standard for this scenario by contacting three other travel insurance providers to learn their stances. They agreed that they would have reimbursed the tour costs since there was proof of that cancellation.

Squaremouth asked MH Ross to pay the tour amount.

MH Ross paid 75% of the trip cost, $2,047.20, as outlined in the Cancel for Any Reason benefit.

Squaremouth’s Zero Complaint Team closed this case to the customer’s satisfaction.