Insurance Provider: Travel Insured International
Plan Name: Worldwide Trip Protector Gold
Customer: Samuel from CA
Case Open Date: March 21, 2012
Original Claim Amount: $1,549.40
Amount Received: $1,549.40
Samuel from CA purchased Travel Insured International’s Worldwide Trip Protector Gold for $246.00. He cancelled his trip due to his traveling companion’s pre-existing medical condition.
Travel Insured denied the claim because it said Samuel’s policy did not include Pre-Existing Condition coverage.
The traveler initiated Squaremouth’s Zero Complaint Guarantee after the denial.
Squaremouth reviewed Samuel’s receipts and determined that he had Pre-Existing Condition coverage because he complied with Travel Insured’s requirement of purchasing the Worldwide Trip Protector Gold policy within 30 days of his initial deposit date.
Squaremouth presented the documentation to Travel Insured and asked for a reimbursement of the prepaid non-refundable expenses.
Travel Insured paid the full amount of the claim, $1,549.40, as outlined in the policy.
Squaremouth’s Zero Complaint Team closed this case to the customer’s satisfaction.