Squaremouth in the News

Washington Post, March 7 2019 – How this woman won $10,000 by reading the fine print in her insurance contract

Washington Post, March 7 2019 – How this woman won $10,000 by reading the fine print in her insurance contract

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Donelan Andrews has always been attuned to detail.

“I have a folder for everything,” said Andrews, 59, a high school teacher who lives in Thomaston, Ga., about 65 miles south of Atlanta.

When she decided to plan a getaway to England with some girlfriends, they purchased travel insurance, as they each had someone in their lives who was elderly or sick. Through the website Squaremouth she bought a policy that cost $454, the lowest price she could find to cover all of her travel costs, should she need to cancel.

When the company she bought from, Tin Leg — a subsidiary of Squaremouth — sent her the insurance policy, she sat down to read it.

“I always read all the fine print,” she said, adding that her major in college was consumer economics. “I know I sound like a nerd, but I learned to read contracts so you don’t get taken advantage of.”

Andrews was deep into page seven of the policy when something jumped out at her.

“Pays to Read,” read the contract.

It continued: “We estimate that less than 1 percent of travelers that purchase a travel insurance policy actually read all of their policy information — and we’re working to change that.”

It said the first person to email the company and mention the fine-print contest would win $10,000. Andrews immediately emailed.

She thought back to the days when she used to write high school tests, and she’d sneak in a bonus for students who carefully read the instructions. For example, the fourth sentence of test instructions would say something like: Circle the number 10 three times for 10 extra points.

Read the full Washington Post article online here: https://www.washingtonpost.com/lifestyle/2019/03/07/how-this-woman-won-by-reading-fine-print-her-insurance-contract/?noredirect=on&utm_term=.ca75c44ffb23