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Computer Glitches Delay Southwest Flights

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Airline delays not only cause frustration, but can also lead to additional unplanned expenses for travelers.  Travel insurance can provide relief in these situations.  Recently, Southwest Airlines experienced a glitch in their computer systems causing many flights to be delayed.  An article from USA Today provided more detail about the incident.

Southwest is facing questions about its unusually quiet response to unrelated glitches that snarled both its flight operations and the revamp of its Rapid Rewards frequent-flier program.

One of the glitches came in the form of a “90-minute telecommunications outage” Tuesday that delayed about 300 flights and led to long check-in lines at several airports across the airline’s network, The Associated Press reports.

At Phoenix Sky Harbor International, The Arizona Republic writes “the outage left airport agents unable to swipe boarding passes over readers as passengers got on planes, said Southwest spokesman Chris Mainz. Agents had to handle the boarding process manually until the outage ended.”

Delays caused by an airline can be covered by several benefits in a travel insurance policy.

While travelers are waiting for their flights to resume, travel delay coverage can reimburse the costs of food, hotels and taxis.  Some policies only require a delay last 5 hours, while others require as many as 24 hours before coverage is available.

One delayed flight often means travelers won’t make a connecting flight.  Most travel insurance plans contain missed connection coverage which will reimburse the additional transportation expenses to catch up to the trip.  Like travel delay coverage, a delay must last a set amount of time before benefits are payable.  This is normally about 3 to 6 hours.  Look closely when comparing travel insurance policies because some only offer missed connection coverage for a missed cruise or tour departure.

Always refer to the certificate of insurance for details.

Source:  Southwest ‘eerily quiet’ during computer glitches