General Information

CSA Travel Protection Complaints

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Travelers will have CSA Travel Protection complaints if a claim is denied or if they have a bad customer service experience.  When customers are not satisfied with how a claim has been processed they can request that Squaremouth mediate on their behalf.

All travel insurance policies bought through Squaremouth come with the Zero Complaint Guarantee.  If a client is not happy with the level of service they have received from a carrier, they can request that Squaremouth get involved to help resolve the situation.  Unless the carrier provides a solution satisfactory to Squaremouth, that carrier will be removed from the website and their products will no longer be sold.