Sales & Service Data

TOTAL SALES
7,785
Since 2015
MONTHLY SALES
118
Average Monthly Sales Since 2015
REVIEWS
304
Since 2015
Overall Rating
4.38 Out of 5

Reviews

Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,785
policies sold

0.3%
negative reviews

0.3% (21) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    190
  • 4 stars
    74
  • 3 stars
    19
  • 2 stars
    15
  • 1 star  
    6
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General Information

AXA Assistance USA Why buy from AXA Assistance USA?

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

AXA Assistance USA
122 S. Michigan Ave. Suite 1100
Chicago, IL 60603
United States
Telephone: 855-327-1441

Provider Website: https://www.axatravelinsurance.com/

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Contact Information

Contact by Telephone
Customer Service Number: 855-327-1441
Hours of Operation: Weekdays, 9:00am - 8:00pm EST
Claims Filing Number: 855-327-1430
Claims Hours of Operation: Weekdays, 9:00am - 8:00pm EST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 855-327-1442 (toll free)
Outside USA 312-935-1719 (collect call)
Contact by Email & Mail
Email: travelclaims@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Mail to:
AXA Assistance USA
PO Box 260337
Miami, Florida 33126
Provider Claims Website

For use with these products: Silver, Gold, Platinum

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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