Why buy from AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.

AXA Assistance USA

Overall Rating 4.43
  • 5 stars
    376
  • 4 stars
    111
  • 3 stars
    35
  • 2 stars
    22
  • 1 star  
    14

24,160
policies sold

0.1%
negative reviews

0.1% (36) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Sunday, 9:00am - 8:00pm ET

Claims Phone:
855-327-1430
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.

Policies Offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for AXA Assistance USA

Recent Customer Reviews for AXA Assistance USA

Overall Rating 4.43 Out of 5

View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 558 Reviews Since 2015

  • Overall Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    October 4, 2020
    Anthony from TX Verified Squaremouth Customer

    EVA Air broke the entire zipper off a piece of our luggage last Summer in 2019. They kept giving me various documents about them not covering the damage caused to zippers. AXA would not consider this claim because the EVA people would not explicitly state that they exclude coverage for zippers. Nothing was done and AXA closed the case.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 26, 2020
    Yancey Robertson from NC Verified Squaremouth Customer

    This policy was taken out for a cruise that was cancelled due to Covid-19 for the dates of 7/6/20 - 7/16/20. We have changed this policy to be used on another cruise from 6/14/21 - 6/28/21. Yancey Robertson

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Platinum
    Review Received:
    April 28, 2020
    Adam fuck AXA assistance from IL Verified Squaremouth Customer

    My group of 4 were in the Philippines March 12th when the whole world flipped upside down. Had to abandon our trip. Lost thousands of dollars in pre-paid flights and tours. Cost us an extra $5000 to evacuate and get home. AXA won’t cover a ******* dime of it. I bought the coverage thinking we’d be ok. They totally screwed us. Would never purchase from them again. Also their 24 hr service is a joke. I tried frantically to get a hold of them from March 11- 20th. Couldn’t even get them to reply to an email. Worthless ******* company. Worthless policy. Offered absolutely zero help through this entire experience.. **** them. **** them, **** them, **** them. I hope covid-19 puts them out of business. **** them......**** them

    Was this review helpful to you?

    30 out of 30 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    April 8, 2020
    Karen from CA Verified Squaremouth Customer

    We emailed in our claim with complete set of documents and have not heard anything since on or about March 12. I emailed to request at least a confirmation that they at least received my claim. I heard nothing back except for repeated emails attaching claim documents. Very frustrated.

    Review Updated: 05/06/2020

    I sent in all my documentation and expected to have some sort of confirmation that was claim was received. That never happened. Instead, I received a check in the mail for the full claim. Such speedy and excellent service that I purchased another policy for my next trip. Thank you!
    Karen

    Was this review helpful to you?

    18 out of 18 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    April 6, 2020
    Gary from FL Verified Squaremouth Customer

    Your company has to know that all travel this month has been canceled. Customers should be asked if their trips are canceled and then issued automatic refunds. Ridiculous to make people jump through multiple hoops when there is a statewide (Florida) mandatory stay at home order and a federal directive not to travel internationally.

    Was this review helpful to you?

    6 out of 7 people found this review helpful