Why buy from AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.

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AXA Assistance USA

Overall Rating 4.42
  • 5 stars
    377
  • 4 stars
    113
  • 3 stars
    35
  • 2 stars
    23
  • 1 star  
    14

26,233
policies sold

0.1%
negative reviews

0.1% (37) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Sunday, 9:00am - 8:00pm ET

Claims Phone:
855-327-1430
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.

Policies Offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for AXA Assistance USA

Recent Customer Reviews for AXA Assistance USA

Overall Rating 4.42 out of 5

View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 562 Reviews Since 2015

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    February 8, 2021
    John from VA Verified Squaremouth Customer

    No feedback because I have just started the claim process.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 22, 2021
    Melissa from DC Verified Squaremouth Customer

    Good for peace of mind. Would purchase again.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    January 17, 2021
    anon from CA Verified Squaremouth Customer

    Purchasing was rather easy online, and I selected Cuba with ease. When I spoke to customer service they were helpful, but I’m rating it low because I had to wait for an extremely long time. I had to call several times before getting through. My worst experience was when I was in Cuba and got stranded due to a sudden cancellation of flights. I called the number using Skype, because in Cuba communications are very limited and calling from my phone was not feasible, due to restrictions. It would be 3 dollars a minute even for toll-free. When I reached an agent finally, they told me that due to regulations they could not help me in Cuba. I continue to ask for more clarification, but the agent hung up on me. I gave up on trying to contact anyone other than sending a couple of emails. Finally when I got one response, it was many days later. It’s very important that when we purchase policies for particular countries, if we cannot get emergency assistance, that needs to be explicit. I have yet to file a claim and hope that that experience will be more positive.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    October 4, 2020
    Anthony from TX Verified Squaremouth Customer

    EVA Air broke the entire zipper off a piece of our luggage last Summer in 2019. They kept giving me various documents about them not covering the damage caused to zippers. AXA would not consider this claim because the EVA people would not explicitly state that they exclude coverage for zippers. Nothing was done and AXA closed the case.

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    7 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    July 26, 2020
    Yancey Robertson from NC Verified Squaremouth Customer

    This policy was taken out for a cruise that was cancelled due to Covid-19 for the dates of 7/6/20 - 7/16/20. We have changed this policy to be used on another cruise from 6/14/21 - 6/28/21. Yancey Robertson

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    8 out of 8 people found this review helpful