About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.
18,627
policies sold
0.2%
negative reviews
0.2% (32) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars30
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2 stars20
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1 star12
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Sunday, 9:00am - 8:00pm ET
855-327-1430
Claims Hours of Operation:
Everyday, 24 hours a day
Miami, Florida 33126
Outside USA 630-694-9809 (collect call)
ustravel@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Recent Customer Reviews for AXA Assistance USA
View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Paula from CO Verified Squaremouth CustomerUnfortunately, we had to cancel our dream cruise due to medical reasons. We recently filed a claim. AXA has been wonderful throughout this process, always helpful and kind when I call with questions. We haven’t received our refund yet, but I feel assured that it will come. I will choose AXA again in the future.
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0 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Kathleen from HI Verified Squaremouth CustomerI changed the length of my trip. I shortened the length of my trip and was unable to make any adjustment to the policy. I wish they could have done that but once it is actually isseed, the policy can't be changed. It was ok, and I learned how it works. I love working through Squaremouth and have recommended it to many others.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Gary from AZ Verified Squaremouth CustomerWe purchased a CFAR policy for an expensive trip to Africa. We needed to cancel before departure due to my father's declining health. The claims process was very straightforward. We reached out to AXA informing them of our intent to travel. A claim form was sent by email. We opted to handle all communications by email. We completed the packet of information requested - itineraries, receipts, and in our case, authorization for medical records. We submitted the documentation by email and received a confirmation of receipt the next business day, with a note stating the claim would be handled in 30 days. Exactly 30 days later we received a check in the mail for 100% of our unreimbursed trip costs. There was no foot dragging or numerous requests for additional information. We are completely whole for the expenses of this trip and the process could not have been simpler. We would not hesitate to use AXA again in the future.
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2 out of 2 people found this review helpful -
Overall Rating 1 out of 5Policy:
PlatinumReview Received:
From: Trevor from CA Verified Squaremouth CustomerPhone numbers would not work out of the country.
Took too long to get ahold of anyone.
Still not complete.
Very difficult to use the fax machines in the country which is required to file a claim
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1 out of 2 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Jacob from UT Verified Squaremouth CustomerCustomer service representatives are very easy to work with and helpful.
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2 out of 2 people found this review helpful
Policies offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Insurance Providers
- April Travel Protection
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- iTravelInsured
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners Inc
- Tin Leg
- Tokio Marine HCC Medical Insurance Services
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
Additional Information