About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.
12,684
policies sold
0.2%
negative reviews
0.2% (27) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars26
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2 stars19
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1 star8
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Sunday, 9:00am - 8:00pm ET
855-327-1430
Claims Hours of Operation:
Everyday, 24 hours a day
Miami, Florida 33126
Outside USA 630-694-9809 (collect call)
ustravel@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Customer Reviews for AXA Assistance USA
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Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Jane from NY Verified Squaremouth CustomerVery happy with the experience.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Phillip from VA Verified Squaremouth CustomerOverall, I was happy. Some of the policy was confusing due to the legal language
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Stacey from AL Verified Squaremouth CustomerThe 24 hour assistance staff was very helpful in getting our case information set up. We hope they are that helpful when we go to file the claim now following our trip.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: George from IN Verified Squaremouth CustomerGreat experience. Customer service was very helpful answering all my questions. The pricing was very competitive for the options selected and I will definitely use Squaremouth in the future.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
SilverReview Received:
From: George from TX Verified Squaremouth CustomerFilling a claim seems to involve a lot of information.
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0 out of 0 people found this review helpful
Policies offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Insurance Providers
- APRIL Travel Protection
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- HTH Travel Insurance
- IMG
- iTravelInsured
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners Inc
- Tin Leg
- Tokio Marine HCC Medical Insurance Services
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-ASSIST Worldwide Protection
Additional Information