Sales & Service Data

TOTAL SALES
7,237
Since 2015
MONTHLY SALES
217
Average Monthly Sales Since 2015
REVIEWS
259
Since 2015
Overall Rating
4.38 Out of 5

Reviews

Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,237
policies sold

0.3%
negative reviews

0.3% (19) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    164
  • 4 stars
    59
  • 3 stars
    17
  • 2 stars
    14
  • 1 stars
    5
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4.54/5
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4.53/5
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4.46/5
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General Information

AXA Assistance USA Why buy from AXA Assistance USA?

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

AXA Assistance USA
122 S. Michigan Ave. Suite 1100
Chicago, IL 60603
United States
Telephone: 855-327-1441

Provider Website: https://www.axatravelinsurance.com/

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Contact Information

Contact by Telephone
Customer Service Number: 855-327-1441
Hours of Operation: Weekdays, 9:00am - 8:00pm EST
Claims Filing Number: 855-327-1430
Claims Hours of Operation: Weekdays, 9:00am - 8:00pm EST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 855-327-1442 (toll free)
Outside USA 312-935-1719 (collect call)
Contact by Email & Mail
Email: travelclaims@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Mail to:
AXA Assistance USA
PO Box 260337
Miami, Florida 33126
Provider Claims Website

For use with these products: Silver, Gold, Platinum

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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