About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.
15,932
policies sold
0.2%
negative reviews
0.2% (31) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars29
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2 stars20
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1 star11
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Sunday, 9:00am - 8:00pm ET
855-327-1430
Claims Hours of Operation:
Everyday, 24 hours a day
Miami, Florida 33126
Outside USA 630-694-9809 (collect call)
ustravel@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Recent Customer Reviews for AXA Assistance USA
View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Sami from TX Verified Squaremouth CustomerMy wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.
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1 out of 1 people found this review helpful -
Overall Rating 3 out of 5Policy:
GoldReview Received:
From: Harshal from CA Verified Squaremouth CustomerI will be soon filing claim in regards with trip delay, identity theft, stolen things.
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1 out of 2 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: William from NC Verified Squaremouth CustomerWhile on a cruise to Australia/New Zealand, both my wife and I were seen by the ship's doctor. Upon returning home, I filed a claim with AXA, the insurance provider that we selected for our cruise. They couldn't have been more helpful. They promptly provided self-explanatory claim forms. Our claims were processed and benefit checks were issued within a month or so. Absolutely no problems. They will have our business on our next international trip.
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1 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Peter from CA Verified Squaremouth CustomerThe trip began a week earlier than originally planned, and the agent was able to extend the coverage for the new dates.
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1 out of 1 people found this review helpful -
Overall Rating 4 out of 5Policy:
PlatinumReview Received:
From: A from MD Verified Squaremouth CustomerI needed to make changes the day before my trip. I couldn't get AXA on the phone, but I sent an e-mail and got a quick response twice. They did everything I asked, and quickly.
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1 out of 1 people found this review helpful
Policies offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Insurance Providers
- April Travel Protection
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- HTH Travel Insurance
- IMG
- iTravelInsured
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners Inc
- Tin Leg
- Tokio Marine HCC Medical Insurance Services
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
Additional Information