Why buy from AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.
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5 stars
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4 stars
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3 stars30
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2 stars20
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1 star13
19,682
policies sold
0.2%
negative reviews
0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Sunday, 9:00am - 8:00pm ET
855-327-1430
Claims Hours of Operation:
Everyday, 24 hours a day
Miami, Florida 33126
Outside USA 630-694-9809
ustravel@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.
Policies offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Recent Customer Reviews for AXA Assistance USA
View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Alvaro from FL Verified Squaremouth CustomerI am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.
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0 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Winnifred from OR Verified Squaremouth CustomerOther than purchasing coverage, we had no interaction with AXA.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
SilverReview Received:
From: Rifka from NY Verified Squaremouth CustomerI had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: david from NC Verified Squaremouth CustomerI would book again with them. Great customer service.
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1 out of 2 people found this review helpful -
Overall Rating 1 out of 5Policy:
SilverReview Received:
From: Harris from WA Verified Squaremouth CustomerI was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.
Overall, I had a really negative experience as a customer.
I am not planning on purchasing from Squaremouth in the future.
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0 out of 0 people found this review helpful