Why buy from AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

AXA Assistance USA

Overall Rating 4.45
  • 5 stars
    374
  • 4 stars
    111
  • 3 stars
    31
  • 2 stars
    20
  • 1 star  
    13

22,761
policies sold

0.1%
negative reviews

0.1% (33) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Sunday, 9:00am - 8:00pm ET

Claims Phone:
855-327-1430
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.

Policies Offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for AXA Assistance USA

Recent Customer Reviews for AXA Assistance USA

Overall Rating 4.45 Out of 5

View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 549 Reviews Since 2015

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 30, 2020
    JORDAN from LA Verified Squaremouth Customer

    Due to the timing of my trip to London, the President stopped international flying on March 12, 2020 and my trip was to begin on March 13, 2020. Since Money Back Guarantee was purchased, the policy for London was able to be cancelled and with funds to be reimbursed. AXA was great with cancelling 12 hours before the trip was to begin. The cost of the policy is to be reimbursed. Although AXA took 2 weeks to respond to my initial email for cancellation, it is understandable with what is going on in our world today. Other than the timing, everyone I dealt with was nice and accommodating.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 29, 2020
    Daniel from WI Verified Squaremouth Customer

    This will probably sound like an AXA and SquareMouth commercial, but it's true.

    Re: AXA ... I was careful to follow the AXA instructions for submitting an on-line claim, and AXA Assistance USA performed exactly as they said they would. I received the amount I was due in exactly 14 days after I submitted the claim on-line.

    Re: SquareMouth ... I'd also like to give a shout-out to SquareMouth - I learned something new (for me). I normally go directly to a travel insurance site. But in this case, I didn't need full coverage with cancellation - just evacuation. It didn't occur to me to go to my normal travel insurance provider, and just strip out the coverages I didn't want. (Not even sure I could do that on-line - they always quote back a full coverage policy.) Anyway, I Googled "evacuation insurance", and SquareMouth was one hit, and they provided multiple options from multiple providers (kind of like an Amazon for travel insurance!). The one I chose was AXA Assistance USA for $200, rather than a full coverage for as much as $2,500. Fortunately, we didn't need evacuation during the trip, but at the start of the trip we did have a flight cancellation that resulted in an extra hotel night in our departure city and a lost night (non-refundable) in our arrival city. When I re-read the AXA policy, sure enough, we were covered for most of the loss (up to the limits of the policy), which was well more than we paid for the policy. I'm sold! I'll use SquareMouth from now on when I'm searching for a travel insurance policy.

    Thanks to both AXA and SquareMouth!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    March 28, 2020
    Anita from KS Verified Squaremouth Customer

    I emailed early on in my trip asking for rather urgent health care instructions.

    I received a call back TWO WEEKS LATER, well after I returned home.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    March 27, 2020
    Maria from NM Verified Squaremouth Customer

    Had to cancel trip to Brazil due to COVID-19. I called early on when the gravity of this virus was not very established...felt agent that assisted me was uninformed, not very supportive, simply stated that purchased policy for trip interruption did not include a "quarantine provision". I stated to her that the chances of being stuck in quarantine in Brazil were very likely, dangers to health traveling internationally were just too high. No provision for this freak historical worldwide event that will change all our lives.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    March 27, 2020
    Jeff from OK Verified Squaremouth Customer

    Worst experience ever in not being able to get a response or someone on the phone who could help me. Now telling me CoronaVirus is an exception. Nobody told me that. I will give you a terrible rating for this so-called loophole if I don't get compensated. This is exactly why I bought trip insurance and it is a giant fail! Never again.

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    0 out of 0 people found this review helpful