Why Choose AXA Assistance USA for Travel Insurance

Notable Features

  • Given a 4.5/5 star rating by Forbes Advisor
  • All plans hold an AM Best’s Rating of A+
  • Plans underwritten by Nationwide Mutual Insurance Company

AXA Assistance USA is a long standing travel insurance provider with more than 50 years of experience protecting travelers. They offer three policies on Squaremouth that all offer well-rounded protection from unexpected travel disruptions, such as cancellations, delays, medical emergencies, and lost luggage.

Their plans – Silver, Gold, and Platinum – provide increasing levels of coverage with each tier. Their Platinum plan features $250,000 in Emergency Medical coverage and up to $3,000 in personal item coverage per person, which is one of the strongest policies for this protection on Squaremouth. All plans offered by AXA Assistance USA include a minimum of $750 in coverage for lost belongings, $500 in coverage for delayed flights, and $500 in coverage for missed connecting flights.

AXA Assistance USA hits many of the most pressing needs of today’s travelers with their offerings. Certain policies can also be upgraded at checkout with additional benefits, such as Rental Car damage protection and Cancel For Any Reason coverage, for those wanting even further protection.

This provider summary was written internally by a Squaremouth policy expert.

About AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.

AXA Assistance USA

Overall Rating 4.22
  • 5 stars
    578
  • 4 stars
    189
  • 3 stars
    76
  • 2 stars
    43
  • 1 star  
    59

70,835
policies sold

0.1%
negative reviews

0.1% (102) negative reviews to sales
Average on Squaremouth is 0.2%

Policies Offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A (Excellent)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A (Excellent)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A (Excellent)

Verified Customer Reviews

  • 945 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 14, 2024
    Linda from NC Verified Squaremouth Customer

    I was surprised to get phone calls from AXA Assistance asking how I was doing after I requested info on where I could go for medical treatment. The only thing that was somewhat difficult was the limited info on where I could be seen. Even when I went to the clinic that had inspired me to choose AXA through advertisements, I was told that AXA Assistance was different and that I would have to file a claim when i returned home. I did that and the claim was completed quickly and to my satisfaction.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    June 12, 2024
    Russ from UT Verified Squaremouth Customer

    Easy to purchase policy. Did not need to file claim so I can't give review of claims process.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    May 16, 2024
    Irene from AK Verified Squaremouth Customer

    Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.

    I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.

    I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.

    Time will tell.

    Review Updated: 06/13/2024

    They will ask for itineraries and receipts from everything claimed, as well as credit card statements showing payment. A letter from the airline detailing how much you paid them and how much is not refundable is not enough. Make sure you keep credit card statements, confirmation emails or statements from all providers that you might need to file a claim for. We were reimbursed the full amount of the loss but it took several weeks to get everything together, exchange several emails, and then get the check. The key is to save everything ahead of time just in case. No hassles.

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    14 out of 14 people found this review helpful
Show All Reviews

All reviews are from AXA Assistance USA customers

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Saturday, 9:00am - 8:00pm ET

Claims Phone:
888-957-5015
Claims Hours of Operation:

Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.

Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.
Provider Claims Website