Notable Features
AXA Assistance USA is a long standing travel insurance provider with more than 50 years of experience protecting travelers. They offer three policies on Squaremouth that all offer well-rounded protection from unexpected travel disruptions, such as cancellations, delays, medical emergencies, and lost luggage.
Their plans – Silver, Gold, and Platinum – provide increasing levels of coverage with each tier. Their Platinum plan features $250,000 in Emergency Medical coverage and up to $3,000 in personal item coverage per person, which is one of the strongest policies for this protection on Squaremouth. All plans offered by AXA Assistance USA include a minimum of $750 in coverage for lost belongings, $500 in coverage for delayed flights, and $500 in coverage for missed connecting flights.
AXA Assistance USA hits many of the most pressing needs of today’s travelers with their offerings. Certain policies can also be upgraded at checkout with additional benefits, such as Rental Car damage protection and Cancel For Any Reason coverage, for those wanting even further protection.
This provider summary was written internally by a Squaremouth policy expert.
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Their support isn't great. It takes a few days just to get a receipt of email and took over a week to get a claim form back from them.
Great service with easy application
The outbound portion of our trip to Valencia, Spain was plagued with multiple airline delays and cancellations and rebookings. One cancellation and rebooking in Redmond, Oregon led to a missed connection to Amsterdam and Valencia in Seattle. Then the rebooked flight to Amsterdam and Valencia was cancelled. We arrived in Valencia two days late. On arrival my wife's suitcase was lost and arrived two days later damaged beyond repair.
On February 23rd I contacted AXA Assistance USA by phone about filing a claim. My initial impression was distinctly unfavorable. I was on hold for 15 or 20 minutes before getting to talk to a claims specialist. When I described or ordeal, he told me without any rationale that it sounded more like a delay than trip interruption claim. I asked him to send a claim form. He said he would look into doing so and needed to put me on a brief hold. After 15 minutes of holding, I hung up. The claim form arrived by email. Upon examination AXA's documentation procedure seems rigid and in some cases unworkable. For example, they will not accept official paid invoices for primary trip expanses like airline fares or AIRBNB charges. Additionally they want receipts for additional expenses incurred during delays, but in some cases it had been easier to pay cash. At this point I think it is very likely that I will have to ask Squaremouth to get involved to enforce their 100% satisfaction guarantee. I am trying to assemble the voluminous documentation required by AXA and plan to file a claim within the next few days. I will let you know how that goes.
All reviews are from AXA Assistance USA customers
Monday-Saturday, 9:00am - 8:00pm ET
Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.