Why buy from AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

AXA Assistance USA

Overall Rating 4.43
  • 5 stars
    343
  • 4 stars
    104
  • 3 stars
    30
  • 2 stars
    20
  • 1 star  
    13

19,682
policies sold

0.2%
negative reviews

0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Sunday, 9:00am - 8:00pm ET

Claims Phone:
855-327-1430
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
AXA Assistance USA
PO Box 260337
Miami, Florida 33126
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
ustravel@axa-assistance.us
Fax: AXA Assistance USA has not provided a fax number for claims.

Policies offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare all policies for AXA Assistance USA

Recent Customer Reviews for AXA Assistance USA

Overall Rating 4.43 Out of 5

View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

510 Reviews Since 2015

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Other than purchasing coverage, we had no interaction with AXA.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    I would book again with them. Great customer service.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.

    Overall, I had a really negative experience as a customer.

    I am not planning on purchasing from Squaremouth in the future.

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    0 out of 0 people found this review helpful