Why buy from AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

AXA Assistance USA

Overall Rating 4.45
  • 5 stars
    362
  • 4 stars
    108
  • 3 stars
    31
  • 2 stars
    20
  • 1 star  
    13

21,298
policies sold

0.2%
negative reviews

0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for AXA Assistance USA

Customer Service:
855-327-1439
Hours of Operation:

Monday-Sunday, 9:00am - 8:00pm ET

Claims Phone:
855-327-1430
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Emergency Assistance:
Inside USA 855-327-1430
Outside USA 630-694-9809
Claims Email:
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.

Policies Offered by AXA Assistance USA


Silver

Policy Description:

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Gold

Policy Description:

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


Platinum

Policy Description:

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for AXA Assistance USA

Recent Customer Reviews for AXA Assistance USA

Overall Rating 4.45 Out of 5

View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 534 Reviews Since 2015

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with the customer service representative who helped us find the best policy. He listened to our concerns, what we wanted coverage for and we felt protected even if we didn't actually need to file a claim. Would definitely use them again!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We were unexpectedly detained at the Botswana exit border for 5 hours. This resulted in us missing the next border and missing out prepaid, non refundable accommodations. As a result we had to get an additional room in Namibia for the night.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Amazing travel insurance company and policy! Excellent, friendly and knowledgeable customer service representatives. We were traveling for seven weeks to Australia and New Zealand, so chose a company with high ratings in covering international travel - we also wanted to add coverage for rental cars. Boy am I glad we went with AXA Assistance. By the end of our vacation, one of our rental cars in Australia had been side-swiped in a parking lot, removing some paint. Then in New Zealand, I had to finally break down to see a doctor for a severe case of bronchitis. Upon our return to the U.S., I submitted our receipts with the online paperwork and awaited a response. I received a confirmation of receipt of my claim, and was told they would contact me if they needed additional information. No additional information was requested. Within two weeks... we had received two checks, one for the car damage, and the other for the doctor visit and prescription. No hassles, prompt service. We highly recommend... and will definitely be using again!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Insurance is a complicated subject. AXA customer assistance helped us to understand what we needed.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    your online applying is not user friendly. Specially amount spend up to time of filling the application. also it rejected me for having paid total amount to the air line & lodging. There are a lot of tours where they require tourist to pay total amount to get discounted. But when I applied for insurance, the robot form rejected me.

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    0 out of 0 people found this review helpful