Why buy from AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.
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5 stars
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4 stars104
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3 stars30
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2 stars20
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1 star13
20,375
policies sold
0.2%
negative reviews
0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Sunday, 9:00am - 8:00pm ET
855-327-1430
Claims Hours of Operation:
Everyday, 24 hours a day
P.O. Box 26222
Tampa, Florida 33623
Outside USA 630-694-9809
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.
Policies Offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A+ (Superior)
Recent Customer Reviews for AXA Assistance USA
View all AXA Assistance USA reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
GoldReview Received:
From: JPS from CA Verified Squaremouth CustomerSite was very easy to use. I really liked the ability to compare policies based on factors that were important to me. I have used other sites in the past and Sqaremouth was clearly better.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Traveler from FL Verified Squaremouth CustomerAXA was able to reimburse me for my missed flight and an extra stay at another hotel that was not part of my original itinerary. I filled out the claim form and mailed it in. However, I did not receive a response either through email or phone. More than 2 weeks elapsed, so I needed to follow up, at which point a customer representative then followed up on the issue. Only then I saw momentum with my case and the reimbursement checks were mailed out to me. And the customer representatives were short and impatient on the phone. I did not have the best experience on the phone with their representatives, but they got the job done at the end of the day.
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
GoldReview Received:
From: Karin from FL Verified Squaremouth CustomerThis is our second time that we buy insurance through you. We did it because we had a good experience and we would do it again.
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1 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Thomas from CA Verified Squaremouth CustomerBecause we've used SquareMouth in the past, and have filed claims, we were completely confident with our insurance company choice.
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1 out of 1 people found this review helpful -
Overall Rating 5 out of 5Policy:
PlatinumReview Received:
From: Stephen from VA Verified Squaremouth CustomerThank you for a very affordable and comprehensive policy
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0 out of 2 people found this review helpful