Overview
Pros & Cons
Plans & Coverage
Cost of Plans
The Bottom Line
What You Need To Know About
AXA Assistance
AXA Assistance USA, a part of the AXA Group, one of the world’s largest financial companies, has served over 95 million people globally since 1959. With over 50 years of experience, AXA Assistance USA has built a reputation for quality protection and reliable support. Their reach extends to more than 30 multi-lingual service centers worldwide, ensuring travelers receive help wherever they are.
AXA Assistance USA offers three flexible plans—Silver, Gold, and Platinum—that cater to different travel needs. Whether planning a quick getaway or a bucket-list adventure, AXA covers you with benefits like up to $250,000 for Emergency Medical expenses and up to $1 million for Medical Evacuation. Their policies are backed by American Modern Home Insurance Company, an underwriter with a solid A+ (Superior) AM Best rating.
Our Take: AXA Assistance USA stands out for its comprehensive coverage options. Their policies include substantial emergency medical coverage, trip cancellation and interruption protection, baggage loss and delay benefits, and emergency evacuation services. Their combination of global resources, traveler-focused benefits, extensive experience, worldwide support network, and high ratings make them a dependable choice for travelers looking for trustworthy protection.
AXA Assistance At-a-Glance
- Gold and Platinum plans cover preexisting conditions with a 60-day lookback period
- Generous coverage for medical expenses and evacuation
- Gold and Platinum plans offer up to $50,000 in optional rental car coverage
- Platinum plan covers lost ski days, golf rounds, sports equipment rentals, and car rentals
- Some reports of slow claims processing
- Silver plan lacks optional upgrades
- CFAR is only available on the Platinum plan
Check out what travelers like you think about AXA Assistance:
Ready to explore your options? Compare AXA Assistance plans against other top providers.
Find The Plan That's Right For You
AXA Assistance offers plans for every traveler—explore its plans to choose the best plan for your trip.
| Plan | Avg. Premium | Medical | Evacuation & Repatriation |
Trip Cancellation | Trip Interruption | CFAR Option |
|---|---|---|---|---|---|---|
| Gold * | $226.58 | $100,000 | $500,000 | 100% of the trip cost | 150% of the trip cost | |
| Platinum * | $277.35 | $250,000 | $1,000,000 | 100% of the trip cost | 150% of the trip cost |
* The average premium is calculated using the last 12 months of sales, inclusive of trip cancellation, for consumers ages 20 to 59, with a trip cost between $5,000 - $9,999. This information is provided to illustrate directional pricing difference between plans.
Compare All Plan DetailsAXA Assistance vs. The Competition:
How It Stacks Up
What's the best provider? That depends on your trip. Choosing the right one can save you thousands. Here's how AXA Assistance stacks up.
| Plan Features |
|
 |
|---|---|---|
| Overall Coverage | Offers three pricing tiers—Silver, Gold, and Platinum—with comprehensive benefits. |
Broad coverage, with options for customization |
| Cost | Competitive pricing, especially for comprehensive plans; the average cost of travel insurance across sample trips is $253 (according to U.S. News) |
Moderate pricing with flexible plan options |
| Customer Rating |
4.2
Good
|
4.5
Very Good
208 Reviews
|
| AM Best Rating | A (Excellent) | A (Excellent) |
| Unique Benefits | CFAR coverage for up to 75% of prepaid trip costs |
Sporting equipment coverage |
| Insurance Partners | Backed by Nationwide Mutual Insurance Company. | Backed by BCS Insurance Company and Jefferson Insurance Company. |
How Much Will A AXA Assistance Plan Cost For Your Trip?
Take a look at how the average cost of AXA Assistance's policies compares to similar plans from other top providers.
* The average premium is calculated using the last 12 months of sales, not including trip cancellation, for consumers ages 20 to 59, with a trip length between 4 to 16 days.
* The average premium is calculated using the last 12 months of sales, including trip cancellation, for consumers ages 20 to 59, with a trip cost between $5,000 - $9,999.
The Bottom Line:
Is AXA Assistance Worth It?
AXA Assistance USA is an excellent choice for travelers who want comprehensive and reliable coverage backed by a global powerhouse. With plans tailored to fit different needs—whether you’re looking for budget-friendly options or top-tier protection—AXA stands out for its high medical and evacuation limits, additional perks like Cancel For Any Reason (CFAR) coverage with the Platinum plan, and solid financial backing from American Modern Home Insurance Company. The company’s extensive experience and worldwide support network also give you peace of mind, knowing you’ll be covered no matter where your adventures take you. While some travelers have mentioned that claims can be a bit slow to process, the overall value and coverage make AXA Assistance USA a dependable option for casual and seasoned globetrotters.
Contact Information for AXA Assistance USA
Customer Service: 855-327-1439
Hours of Operation:
Monday-Saturday, 9:00am - 8:00pm ET
Claims Phone: 888-957-5015
Claims Hours of Operation:
Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.
Mail to:
AXA Assistance USA
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa,
Florida
33623
Emergency Assistance:
Inside USA: 855-327-1430
Outside USA: 630-694-9809
Claims Email: axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.
Provider Claims Website: Please click here