Compare AXA Assistance USA Policies

AXA Assistance USA

Listed are all policies offered by AXA Assistance USA. You can compare coverages, and review policy's certificates.

Provider	AXA Assistance USA	AXA Assistance USA	AXA Assistance USA
Compare policies offered by AXA Assistance USA
Policy Name	Silver Certificate	Gold Certificate	Platinum Certificate
Ratings
AM Best Rating	Underwritten By: Nationwide Mutual Insurance Company AM Best Rating Of: A+ (Superior) Effective As Of: 10/02/2017 Verify Rating at www.ambest.com	Underwritten By: Nationwide Mutual Insurance Company AM Best Rating Of: A+ (Superior) Effective As Of: 10/02/2017 Verify Rating at www.ambest.com	Underwritten By: Nationwide Mutual Insurance Company AM Best Rating Of: A+ (Superior) Effective As Of: 10/02/2017 Verify Rating at www.ambest.com
Zero Complaint Guarantee	This provider complies with Squaremouth's Zero Complaint Guarantee	This provider complies with Squaremouth's Zero Complaint Guarantee	This provider complies with Squaremouth's Zero Complaint Guarantee
Cancellation
Trip Cancellation	100% of the trip cost	100% of the trip cost	100% of the trip cost
Trip Interruption	100% of the trip cost	150% of the trip cost	150% of the trip cost
Hurricane & Weather	Common carrier delay for 48 hours Accommodation made uninhabitable Must be purchased before storm is named	Common carrier delay for 48 hours Accommodation made uninhabitable Must be purchased before storm is named	Common carrier delay for 48 hours Accommodation made uninhabitable Must be purchased before storm is named
Terrorism	Covered for foreign and domestic	Covered for foreign and domestic	Covered for foreign and domestic
Financial Default	Covered after 10 day wait	Covered after 10 day wait	Covered after 10 day wait
Employment Layoff	Covered If employed for 1 continuous year	Covered If employed for 1 continuous year	Covered If employed for 1 continuous year
Cancel For Medical Reasons	Included in Trip Cancellation and Trip Interruption	Included in Trip Cancellation and Trip Interruption	Included in Trip Cancellation and Trip Interruption
Cancel For Work Reasons	No coverage	No coverage	Included in Trip Cancellation and Trip Interruption
Cancel For Any Reason	No coverage	No coverage	Optional coverage This benefit is separate from Trip Cancellation
Medical
Emergency Medical	$25,000 per person Secondary coverage	$100,000 per person Secondary coverage	$250,000 per person Primary coverage
Pre-Existing Condition	No coverage Pre-existing look-back period 60 days	Covered if purchased within 14 days of trip deposit	Covered if purchased within 14 days of trip deposit
Evacuation
Medical Evacuation & Repatriation	$100,000 per person	$500,000 per person	$1,000,000 per person
Non-Medical Evacuation	No coverage	$50,000 per person	$100,000 per person
Loss or Delay
Travel Delay	$500 per person $100 daily limit Covered after 12 hour delay	$1,000 per person $200 daily limit Covered after 12 hour delay	$1,250 per person $300 daily limit Covered after 12 hour delay
Baggage Delay	$200 per person Covered after 24 hour delay	$300 per person Covered after 24 hour delay	$600 per person Covered after 12 hour delay
Baggage & Personal Items Loss	$750 per person $150 per item $250 specific items limit	$1,500 per person $250 per item $500 specific items limit	$3,000 per person $500 per item $1,000 specific items limit
Missed Connection	$500 per person Covered after 3 hour delay Cruise and tour only	$1,000 per person Covered after 3 hour delay Cruise and tour only	$1,500 per person Covered after 3 hour delay Cruise and tour only
Accidental Death
24 Hour AD&D	$10,000 per person	$25,000 per person	$50,000 per person
Flight Only AD&D	$25,000 per person	$50,000 per person	$100,000 per person
Sports
Sports Equipment & Fees	No coverage	No coverage	$1,000 per person
Other Benefits
Rental Car Damage	No coverage	Optional coverage	Optional coverage
Money Back Guarantee	Free look up to 10 days after purchase	Free look up to 10 days after purchase	Free look up to 10 days after purchase
24 Hour Assistance Service	24 hour assistance provided	24 hour assistance provided	24 hour assistance provided
Identity Theft	Covered	Covered	Covered
Additional Benefits	Concierge Services Coverage	Concierge Services Coverage	Concierge Services Coverage

Insurance Providers

Azimuth Risk Solutions, LLC

Berkshire Hathaway Travel Protection

GeoBlue

Global Alert

iTravelInsured

John Hancock Insurance Agency, Inc.

Tin Leg

Travel Insured International

USA-ASSIST Worldwide Protection

Additional Information

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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