Sales & Service Data

TOTAL SALES
20,352
Since 2015
MONTHLY SALES
410
Average Monthly Sales Since 2015
REVIEWS
522
Since 2015
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,352
policies sold

0.2%
negative reviews

0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    355
  • 4 stars
    104
  • 3 stars
    30
  • 2 stars
    20
  • 1 star  
    13
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4.6/5
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AXA Assistance USA All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Site was very easy to use. I really liked the ability to compare policies based on factors that were important to me. I have used other sites in the past and Sqaremouth was clearly better.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    AXA was able to reimburse me for my missed flight and an extra stay at another hotel that was not part of my original itinerary. I filled out the claim form and mailed it in. However, I did not receive a response either through email or phone. More than 2 weeks elapsed, so I needed to follow up, at which point a customer representative then followed up on the issue. Only then I saw momentum with my case and the reimbursement checks were mailed out to me. And the customer representatives were short and impatient on the phone. I did not have the best experience on the phone with their representatives, but they got the job done at the end of the day.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    This is our second time that we buy insurance through you. We did it because we had a good experience and we would do it again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Because we've used SquareMouth in the past, and have filed claims, we were completely confident with our insurance company choice.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for a very affordable and comprehensive policy

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Excellent and timely claim handling. Thank you!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.

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    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    claim was handled on a timely basis and received a check for clothing and necessities because of a 2 day luggage delay. AXA however did not reimburse me for a hotel stay which I submitted for the first day which kept us in Gibraltar while waiting for our luggage.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Other than purchasing coverage, we had no interaction with AXA.

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    0 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.

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    0 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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