Sales & Service Data

TOTAL SALES
19,682
Since 2015
MONTHLY SALES
522
Average Monthly Sales Since 2015
REVIEWS
510
Since 2015
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

19,682
policies sold

0.2%
negative reviews

0.2% (33) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    343
  • 4 stars
    104
  • 3 stars
    30
  • 2 stars
    20
  • 1 star  
    13
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4.6/5
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AXA Assistance USA All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Other than purchasing coverage, we had no interaction with AXA.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    I would book again with them. Great customer service.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.

    Overall, I had a really negative experience as a customer.

    I am not planning on purchasing from Squaremouth in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    AXA/Squaremouth will be continue to be my first and only choice for my travel issuance needs. A wonderful organization that I have already highly recommended to family and friends. Kevin C. Causley

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    The site was a little difficult for me to navigate resulting in several questions. I contacted the assistance staff and they were very helpful = one in particular walked me through the steps which were confusing to me. Very helpful.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, we had to cancel our dream cruise due to medical reasons. We recently filed a claim. AXA has been wonderful throughout this process, always helpful and kind when I call with questions. We haven’t received our refund yet, but I feel assured that it will come. I will choose AXA again in the future.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I changed the length of my trip. I shortened the length of my trip and was unable to make any adjustment to the policy. I wish they could have done that but once it is actually isseed, the policy can't be changed. It was ok, and I learned how it works. I love working through Squaremouth and have recommended it to many others.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We purchased a CFAR policy for an expensive trip to Africa. We needed to cancel before departure due to my father's declining health. The claims process was very straightforward. We reached out to AXA informing them of our intent to travel. A claim form was sent by email. We opted to handle all communications by email. We completed the packet of information requested - itineraries, receipts, and in our case, authorization for medical records. We submitted the documentation by email and received a confirmation of receipt the next business day, with a note stating the claim would be handled in 30 days. Exactly 30 days later we received a check in the mail for 100% of our unreimbursed trip costs. There was no foot dragging or numerous requests for additional information. We are completely whole for the expenses of this trip and the process could not have been simpler. We would not hesitate to use AXA again in the future.

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    8 out of 8 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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