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Unfortunately, we had to cancel our dream cruise due to medical reasons. We recently filed a claim. AXA has been wonderful throughout this process, always helpful and kind when I call with questions. We haven’t received our refund yet, but I feel assured that it will come. I will choose AXA again in the future.
I changed the length of my trip. I shortened the length of my trip and was unable to make any adjustment to the policy. I wish they could have done that but once it is actually isseed, the policy can't be changed. It was ok, and I learned how it works. I love working through Squaremouth and have recommended it to many others.
We purchased a CFAR policy for an expensive trip to Africa. We needed to cancel before departure due to my father's declining health. The claims process was very straightforward. We reached out to AXA informing them of our intent to travel. A claim form was sent by email. We opted to handle all communications by email. We completed the packet of information requested - itineraries, receipts, and in our case, authorization for medical records. We submitted the documentation by email and received a confirmation of receipt the next business day, with a note stating the claim would be handled in 30 days. Exactly 30 days later we received a check in the mail for 100% of our unreimbursed trip costs. There was no foot dragging or numerous requests for additional information. We are completely whole for the expenses of this trip and the process could not have been simpler. We would not hesitate to use AXA again in the future.
Phone numbers would not work out of the country.
Took too long to get ahold of anyone.
Still not complete.
Very difficult to use the fax machines in the country which is required to file a claim
Customer service representatives are very easy to work with and helpful.
I couldn't recover my policy on my computer before we left, so I called customer service. The gentleman was most helpful, found the email sent to me with all the policy terms, re-sent it. Very satisfied. Very quick response.
Haven't used purchased Travel insurance which I'm glad I didn't but the essence of Comfort it gives knowing you are covered when you travel is worth it. Had no problems contacting both Squaremouth and AXA assistance service prior to departure.
The experience is generally good. Except when I tried to get help for transfer assistance in Charles de Gaulle airport, I don't get it.
My wife passed away during the cruise, and the negotiation with AXA is hectic.
Amazing service! Couldn't be happier! Would definitely recommend
AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more