AXA Assistance Travel Insurance Reviews

Customer service rep was excellent. Very clear and helpful. Much better than many customer service experiences these days.

Had a medical claim for emergency room visit in Singapore. The hospital gave me all the paper work I needed to submit the claim. The claim was processed and paid within a month. Also called company before going to hospital. The call got through pretty quickly. I'm happy with the support and claim process. I was worried that I went to the nearest hospital which was private instead of public. That turned out to not be a problem. My claim was about $1300 USD to treat acute diarrhea.

A little hard to get ahold of AXA but it was fine

Upon return to USA, I submitted claims for medical, and trip delay. Will wait to see how long it takes for AXA to process claim.

The individuals on each team were easy to work with. Ideally all teams would have the same information (share my numerous emails and phone calls) with other teams so repetition wouldn't be necessary.

I was informed by your company to contact CBP Connect.Com to report a claim.

Goo

We haven’t heard anything back about our claim. We are waiting for any information. I’ve sent emails asking the status and none will return our emails. Could someone please contact us about it.

Terrible experience
Did contact your Zero complaint team
Very polite, responsive and professional
But they had no influence over AXA
Simple issue
Trip to Cuba, cancelled by travel company. AXA refused any claim saying it was not covered
Really?
Trip cancellation not covered?
Never again
And even getting AXA to respond at all required Squaremouth to intervene
DON’T USE AXA

I previously had a travel claim with Tinleg and they were extremely resposive and quick to resolve the claim. With AXA I am being made to run from pillar to post. I sent an email on Feb 6 with all receipts etc. and there was no response. So I called them yesterday and they said they are awaiting a claim form from me. I am surprised nobody reached out to me to seek this and I had to follow up!