Sales & Service Data

TOTAL SALES
18,576
Since 2015
MONTHLY SALES
712
Average Monthly Sales Since 2015
REVIEWS
493
Since 2015
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,576
policies sold

0.2%
negative reviews

0.2% (32) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    329
  • 4 stars
    102
  • 3 stars
    30
  • 2 stars
    20
  • 1 star  
    12
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AXA Assistance USA All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately, we had to cancel our dream cruise due to medical reasons. We recently filed a claim. AXA has been wonderful throughout this process, always helpful and kind when I call with questions. We haven’t received our refund yet, but I feel assured that it will come. I will choose AXA again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I changed the length of my trip. I shortened the length of my trip and was unable to make any adjustment to the policy. I wish they could have done that but once it is actually isseed, the policy can't be changed. It was ok, and I learned how it works. I love working through Squaremouth and have recommended it to many others.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We purchased a CFAR policy for an expensive trip to Africa. We needed to cancel before departure due to my father's declining health. The claims process was very straightforward. We reached out to AXA informing them of our intent to travel. A claim form was sent by email. We opted to handle all communications by email. We completed the packet of information requested - itineraries, receipts, and in our case, authorization for medical records. We submitted the documentation by email and received a confirmation of receipt the next business day, with a note stating the claim would be handled in 30 days. Exactly 30 days later we received a check in the mail for 100% of our unreimbursed trip costs. There was no foot dragging or numerous requests for additional information. We are completely whole for the expenses of this trip and the process could not have been simpler. We would not hesitate to use AXA again in the future.

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    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Phone numbers would not work out of the country.

    Took too long to get ahold of anyone.

    Still not complete.

    Very difficult to use the fax machines in the country which is required to file a claim

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Customer service representatives are very easy to work with and helpful.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I couldn't recover my policy on my computer before we left, so I called customer service. The gentleman was most helpful, found the email sent to me with all the policy terms, re-sent it. Very satisfied. Very quick response.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Haven't used purchased Travel insurance which I'm glad I didn't but the essence of Comfort it gives knowing you are covered when you travel is worth it. Had no problems contacting both Squaremouth and AXA assistance service prior to departure.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    The experience is generally good. Except when I tried to get help for transfer assistance in Charles de Gaulle airport, I don't get it.
    My wife passed away during the cruise, and the negotiation with AXA is hectic.

    Odoric Wou

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Amazing service! Couldn't be happier! Would definitely recommend

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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