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AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.
Fresco Tours recommended you. So I bought insurance from you upon that recommendation. Thankfully, I didn't not have to invoke any of it's coverage.
easy to purchase the policy. Will let you know how the claim process goes
Easy and provides the best coverage!
We had an accident requiring surgery and hospital time in Egypt. AXA personnel are very competent and available, but they use a 3rd party agent in Egypt and communications seemed a bit loose so that I had to push hard both in Egypt and with AXA home to make things happen. I had to verify communications between hospital and AXA, and eventually needed to send copies of medical records thru my smart-phone - not difficult but didn't seem like the right way to execute. The biggest problem was my understanding the difference between on-site expert medical opinion (5 days post-op delay) and criteria driven by insurance company protocols (7 days), and accepting the associated additional accommodation costs and delay getting home.
The process was easy and the policy was affordable.
My wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.
I will be soon filing claim in regards with trip delay, identity theft, stolen things.
While on a cruise to Australia/New Zealand, both my wife and I were seen by the ship's doctor. Upon returning home, I filed a claim with AXA, the insurance provider that we selected for our cruise. They couldn't have been more helpful. They promptly provided self-explanatory claim forms. Our claims were processed and benefit checks were issued within a month or so. Absolutely no problems. They will have our business on our next international trip.
The trip began a week earlier than originally planned, and the agent was able to extend the coverage for the new dates.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more