AXA Assistance Travel Insurance Reviews

We haven’t heard anything back about our claim. We are waiting for any information. I’ve sent emails asking the status and none will return our emails. Could someone please contact us about it.

Terrible experience
Did contact your Zero complaint team
Very polite, responsive and professional
But they had no influence over AXA
Simple issue
Trip to Cuba, cancelled by travel company. AXA refused any claim saying it was not covered
Really?
Trip cancellation not covered?
Never again
And even getting AXA to respond at all required Squaremouth to intervene
DON’T USE AXA

I previously had a travel claim with Tinleg and they were extremely resposive and quick to resolve the claim. With AXA I am being made to run from pillar to post. I sent an email on Feb 6 with all receipts etc. and there was no response. So I called them yesterday and they said they are awaiting a claim form from me. I am surprised nobody reached out to me to seek this and I had to follow up!

I called AXA when it became clear that I could not travel to Cuba, not because I was ill but because of Pres Trump’s interference in Venezuela and Cuba. I asked to cancel my insurance and they refused. They said if I planned another trip by the date I was supposed to go to Cuba I could use it for that. That was too fast for me to plan. So I lost the money for the insurance. I will not use them again.

I had to go to see a dentist when I was in Florence Italy. Tooth 19 had to be removed because it all of a sudden caused alot of pain. Also tooth 20 had started to give me discomfort during the flight to Italy. It was full of decay and the dentist found it necessary to treat it to avoid further complications and infection. AXA will reimburse me for the extraction but not for the tooth treatment 20 which was necessary . I wonder why I would not get reimbursed for this part.

I canceled my travel but I was told I couldn't get my money back.
And i had canceled the rrip in May 2025.

I will be submitting the claim for the lower back injury that required a CT scan while in Santiago Chile.

Sam Johnston

We just submitted our claim. AXA was not helpful.

I will be sending you additional information regarding my medical situation while traveling abroad as requested.

i like the fact that AXA was recognized as a well-known insurance company in Spain. I was able to talk to a live person in customer service without delay. She made me feel confident that my claim would get appropriate attention.