Sales & Service Data

TOTAL SALES
17,290
Since 2015
MONTHLY SALES
597
Average Monthly Sales Since 2015
REVIEWS
479
Since 2015
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

17,290
policies sold

0.2%
negative reviews

0.2% (31) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    318
  • 4 stars
    101
  • 3 stars
    29
  • 2 stars
    20
  • 1 star  
    11
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4.59/5
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AXA Assistance USA All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Fresco Tours recommended you. So I bought insurance from you upon that recommendation. Thankfully, I didn't not have to invoke any of it's coverage.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    easy to purchase the policy. Will let you know how the claim process goes

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Easy and provides the best coverage!

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We had an accident requiring surgery and hospital time in Egypt. AXA personnel are very competent and available, but they use a 3rd party agent in Egypt and communications seemed a bit loose so that I had to push hard both in Egypt and with AXA home to make things happen. I had to verify communications between hospital and AXA, and eventually needed to send copies of medical records thru my smart-phone - not difficult but didn't seem like the right way to execute. The biggest problem was my understanding the difference between on-site expert medical opinion (5 days post-op delay) and criteria driven by insurance company protocols (7 days), and accepting the associated additional accommodation costs and delay getting home.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    The process was easy and the policy was affordable.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    My wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I will be soon filing claim in regards with trip delay, identity theft, stolen things.

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    2 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    While on a cruise to Australia/New Zealand, both my wife and I were seen by the ship's doctor. Upon returning home, I filed a claim with AXA, the insurance provider that we selected for our cruise. They couldn't have been more helpful. They promptly provided self-explanatory claim forms. Our claims were processed and benefit checks were issued within a month or so. Absolutely no problems. They will have our business on our next international trip.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    The trip began a week earlier than originally planned, and the agent was able to extend the coverage for the new dates.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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