Sales & Service Data

TOTAL SALES
74,738
Since 2004
MONTHLY SALES
1044
Average Monthly Sales Since 2004
REVIEWS
3,202
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

74,738
policies sold

0.5%
negative reviews

0.5% (350) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1955
  • 4 stars
    666
  • 3 stars
    231
  • 2 stars
    53
  • 1 star  
    78
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4.6/5
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Generali Global Assistance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Website was well laid out. I was able to easily compare policies to find one that fit my needs and budget. Customer service was helpful and purchasing was easy. Thanks. I will use your company each time I travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Phone information very helpful and courteous.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    None at this time. We are collecting receipts for our trip interruptions that we encountered on our Alaska cruise trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I submitted my claim by mail, with all documentation as they related to my cancelled flight related to two days that United Airlines had created. The cancellation required my wife and I to stay in Naples.
    All thought your claim form required credit card statements , for major purchases such as hotel rooms that was provided, however cab fares required paying the drivers in Euro's, and receipts were provided , as well as local eating facilities where Euro's were only accepted and receipts were provided.
    I submitted a detail description of all the events that transpired, cancellation notices from the airlines, copies of airline tickets etc.
    Hopefully you will review what my wife and i have submitted and process our claim as soon as possible .
    Home phone # 201-265-5086 should additional information be needed .
    Regards
    Richard/Joyce Napolitano

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your review. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Our records indicate that we have not yet received your claim. In order to better help, please provide the date you mailed your packet and any tracking information and we’ll be glad to assist you further. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have further questions.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Put in a claim approximately 3weeks ago and have not heard anything. I did not go on trip because companion cancelled her trip. Prices were too high for me and did not feel comfortable traveling alone.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. Our records indicate your claim was closed due to no response to our request for additional information. This information is standard practice and is normally required in order to determine if a covered event has occurred. Please contact (800) 541-3522 ext. 2120 and ask to speak with your dedicated claim rep Camille. She will be glad to provide you with further assistance.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    when I called from Switzerland, it took a rather long time to navigate through the voice prompted and computer generated responses until I finally got a live person who was able to ultimately help me by answering my questions.

    I fled a claim and submitted all the required paper work , am awaiting their response and hopefully payment.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    When trying to get information for filing a claim was given the run around. One person told me to file the claim for each person affected by the incident yet GGA voided the 2nd claim that had all the medical documents and supporting information for both people. When I called for clarification on the matter I was told I could only file one claim for the trip cancellation insurance even though I had an additional 6 people traveling on the same trip. If another had a sudden medical emergency they would not be allowed to use the insurance. This is not what I was told when I purchased the policy from Squaremouth customer service. After filing the claim all I received as far as communication was a letter via the login GGA system NOT via Email that the claim was denied and cut and paste of the policy parts as the reason. No follow up or asking for additional information.
    I would recommend people not waste their money on trip cancellation insurance at least as a group. I would hope if we had had a medical emergency it would have been covered but as we did not need it I am grateful.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Joseph
    Response Received:

    We're sorry to hear about the circumstances surrounding your claim, and apologize if you received any misinformation. Our goal is to provide a prompt and courteous claim experience to all of our customers. We also want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if you are forced to cancel your trip due to a medical reason. The plan is unfortunately unable to provide coverage due to a pre-existing condition.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I needed to file a claims my wife became very ill and was unable to travel. The claim forms from Generali were fairly easy to fill out on line. After about a three week period after filing the claim, it was paid to the full contracted amount. I was very happy with the entire claim process and would definitely purchase a travel policy with Generali in the future (I already have an additional policy).

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I was sick on the morning we were to leave Paris for home so I tried to contact them through their 24 hour call number. I was never able to reach a live person and just kept getting re-routed back to the original message. I ended up leaving Paris that day in spite of being sick and made it home ok. Even though I didn't file a claim, I was quite disappointed that I wasn't able to reach anyone on their 24 hour emergency line. I'm very grateful that I didn't have a real emergency. There was lots of help during the purchasing process but no access to their emergency line when I needed it. I probably would not purchase trip insurance from Generali again.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Joseph
    Response Received:

    We’re sorry to hear about your negative experience and apologize that you had a difficult time reaching us. If you could provide the following information it could help our tech team resolve future technical issues: The date and time of your attempted calls and the department you were trying to reach. Thanks!

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    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip but didn’t have cancel for any reason and couldn’t use or get refund

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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