Generali Travel Insurance Reviews

I am really not happy with Generali Global Assistance. We were not compensated for missing a connection at the airlines fault and hence went standby coach on a red-eye vs. business class getting there the night before we were to start our trip. It really ruined the first day or two for us and they didn't even compensate us for the change in class airfare.

I have never had such a difficult time dealing with any company in my 76 years of life. I have provided them with dozens of correspondences with required and pertinent information regarding my claims. It seems rthat all they wish to do is to delay and enploy impediment after impediment in order to prevent successfully settling a claim. I started this process back in April of last year when my fiance was directed by her physician not to travel due to a serious medical condition. It is still not resolved. As a matter of fact, they rejected my claim even though I purchased the policy based on the cost of my travel arrangements. They fully accepted payment based on all of the required information and invoices i supplied to them.
In closing, I can tell you that I will never use them for my future travel insurance needs. Also, I will let others know how difficult and frustrating it has been to work with them. They even went so far as to send a letter to my fiance suggesting that some sort of fraud was being perpetuated when I submitted all of my invoices and methods of payment. How insulting to be treated in this manner. I hope you actually read this. I am more than willing to discuss this matter with someone who can address this.
Sincerely,
Dennis Erlick
215-280-3652 (mobile)
561-364-8580 (home)
dennis.erlick@gmail.com

I have never had such a difficult time dealing with any company in my 76 years of life. I have provided them with dozens of correspondences with required and pertinent information regarding my claims. It seems rthat all they wish to do is to delay and enploy impediment after impediment in order to prevent successfully settling a claim. I started this process back in April of last year when my fiance was directed by her physician not to travel due to a serious medical condition. It is still not resolved. As a matter of fact, they rejected my claim even though I purchased the policy based on the cost of my travel arrangements. They fully accepted payment based on all of the required information and invoices i supplied to them.
In closing, I can tell you that I will never use them for my future travel insurance needs. Also, I will let others know how difficult and frustrating it has been to work with them. They even went so far as to send a letter to my fiance suggesting that some sort of fraud was being perpetuated when I submitted all of my invoices and methods of payment. How insulting to be treated in this manner. I hope you actually read this. I am more than willing to discuss this matter with someone who can address this.
Sincerely,
Dennis Erlick
215-280-3652 (mobile)
561-364-8580 (home)
dennis.erlick@gmail.com

Our check in luggage was lost for three days. We were on a safari in Africa and moved from place to place every day. The luggage was delivered to the hotel on the third day, and we asked the lady in the office for some kind of receipt for claim purposes. There was a language barrier, but she said she did not know who delivered and accepted the bags. She said they had no letterhead for the resort to write a receipt. Since we did not have that documentation, our claim was denied.

I contacted customer service to correct the names on the policy prior to departure. The wait time was very, vety long, but once I reached the representative, they were abel to address the issue quickly.

I enjoy your service

I had no issues or any reason to file a claim. The trip and my health were excellent.

I filed the claim online. My father was put on hospice and the doctor asked us to not travel so we could be with him. He died two weeks later. I was very apprehensive that the claim would be honored. I have had other claims that were similar be denied by other companies, including Travel Insured, four fine print technicalities. I was stunned in about 10 days after filing that I got a notice that the claim had been paid. There wasn’t even a follow up asking for more information. That was a first. So my opinion of Generali has gone way up. I just wish they offered CFAR.

I did not receive confirmation of my order so after 2 days I made another request. at the end of the month i found i had been billed for two orders. upon calling customer service I found I had made a typo in my email address on the first order. the agent kindly refunded the first purchase.

it might be a good idea to require double entry of email address. it is annoying for customers but prevents the mistake i made which was cost both you and me time and you money. Please don't display this suggestion since it isnt about your service.

Submitting a claim with Generali Global Assistance was a straightforward process. Everything was done online, and the instructions were clear and easy to follow. The claim was processed in about a week. We would recommend this travel insurance provider.