Reviews, Sales, and Service Ratings for
Generali Global Assistance

Both my wife and I got sick, and missed 2-3 days of golf. Would that qualify for a claim?

Hello Barry. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

The Generali Claim portal was very easy to follow. After some follow up questions that were reasonable, my claim was paid in full.

I PURCHASED GENERALI GLOBAL ASSISTANCE TRAVEL PROTECTION THROUGH YOUR COMPANY. DUE TO MEDICAL EMERGENCY THE TRAVEL HAD TO BE CANCELLED. THE PROOF OF THE MEDICAL EMERGENCY ALONG WITH ALL REQUIRED PAPER WORK WERE SENT TO GENERALI. IT HAS BEEN 4 MONTHS SINCE THE CLAIM WAS FILED BUT THIS COMPANY STILL DOES NOT PAY THE LOSS AS THEY WERE SUPPOSED TO. IT SEEMS, THIS IS A SCAM OF AN INSURANCE. YOU MUST DROP THIS COMPANY IN YOUR ROSTER.

THE GENERALI IS A FRAUD OF A COMPANY.

Thank you for your review, John. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Suitcase was damaged and contents lost on return from LA to Wash, DC (Dulles). Claim not honored because I did not keep purchase receipt on suitcase from 6 years earlier. Scam. Not again.

Thank you for sharing your feedback, Gary. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I called Square Mouth and discussed our planned trip with the representative. After explaining what type of coverage we wanted, she recommended two possible options. Both were excellent and the pricing was very reasonable. The whole process was fast, easy and very simple.

I interacted with the company when purchasing my insurance. The representative was very helpful and the transaction was easy to make.

Had to change the policy and it took one quick phone call

I was injured after the trip began, and a week after my injury the ship's doctor ordered us ashore for exams and treatment. The support from the Generali Global Assistance team was spotty. They said they would give us a choice of dates and flights to come home; they only presented one. When we tried to modify it, the rep I was speaking with said she entered the change, but got it wrong three times in a row. I had to look up flight schedules and suggest the combination that worked best, and finally they got it right. We are very happy with the final outcome, and the ground transportation was excellent, but many details were left hanging that we had to work out with whoever was on duty. Some of those reps need better training.

Thank you for your feedback Janvier. We’re sorry we didn’t meet your expectations. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible.

Your policy provisions were of the strongest of all the policies we reviewed with plenty of options. Pricing was also very favorable. I had questions about the option to cover car rental insurance and called the service rep. They were very informative and helpful in explaining the options. I would certainly use Generali for future trips and have recommended them to others. Great product coupled with great service and ability to get a quick connection to a live person is worth the 5 star rating

The Customer Service Rep I spoke to today was helpful in answering my questions and I will be filing a claim soon. I hope I have a better outcome for my claim with Generali than I had with IMG on my last trip as my claim was denied and it was the first travel insurance claim I've had to make.