Reviews, Sales, and Service Ratings for
Generali Global Assistance

They we’re extremely helpful and caring. I had a totally unexpected medical emergency that prevented us from making the trip that is covered by the policy.
I feel we were dealt with honestly with compassion and caring.

No no

Like the customer service representative

Filing the claim for Cancelation Insurance was easy, documentation requirements were clear, and we were able to provide everything. Claim was paid in full within 2 weeks of initial filing.

Great customer service actually!

Starting a claim with Generali was easy. Following up with the various requirements was amazingly onerous. A couple times I was asked to provide the same information. From start to finish (and I did not delay more than a day between receiving a request and providing the info) it took 162 days! My situation was a major delay due to a diverted flight, originally going from SFO to FRANKFURT. We were diverted to Iceland because the crew timed out.

For any claim, be sure to keep your RECEIPTS AND CREDIT CARD STATEMENTS! Depending on the source you will need one or the other or BOTH. Please review your trip delay coverage, you might be limited to $150 to $200 per day. This does not cover the cost in any major city.

Thanks for your review, Marilyn. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We will share your feedback with our Claims Department so they can review your case and improve in the future. If you should have any questions about your claim, please don’t hesitate to contact us at 800-348-9505 or customerservice@generalitravelinsurance.com

I was very happy with both the policy obtained from Generali and using SquareMouth to purchase the policy. I expect to purchase similar policies again. The only open issue is how will Generali perform if I ever have to file a claim. I do like that I was able to filter reviews so that I was able to look at only those which involved a claim.

my wife did break her collar bone. she received stabilizing care for her should ex-rays, an arm slinge, no other service
we are waiting for an itemized statement from the emergency room, so that we can submit to our primary Insurance and then the residual to you.
it is my understanding that we have to pay out of pocket and then you will re-imburse us?
I do not have an itemized statement as of yet and I was told to wait till I have everything and then submit! is this correct?
Or should I feel out the claim form now and provided discharge papers?
Also, she has meet with an orthopedic surgeon since we been back there is out of pocket expense will they be covered for this cost, being that the accident happens while traveling.
surgeon at this time it does not think surgery is required, required just follow up ex-rays.

Rest assured, Elke. At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan. We will be contacting you soon to offer additional assistance with your questions.

I called during my trip to get assistance and start a claim. The representative was very nice but I never received the recommendations on where to seek healthcare or confirmation that my claim was started.

Thanks for sharing your feedback with us, Alexandra. One of our dedicated customer service representatives will be reaching out to you to offer further assistance with your claim.

Fast! Settled my claim in less than 24 hours! Received payment immediately