Sales & Service Data

TOTAL SALES
76,054
Since 2004
MONTHLY SALES
821
Average Monthly Sales Since 2004
REVIEWS
3,246
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

76,054
policies sold

0.5%
negative reviews

0.5% (351) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1984
  • 4 stars
    676
  • 3 stars
    235
  • 2 stars
    54
  • 1 star  
    78
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
Travelex
4.45/5

Generali Global Assistance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We purchased travel insurance before our trip with the understanding that we would be assisted should out trip be interrupted. I had a a first time grand Mal seizure while on the plane heading home. We were diverted to Hamburg, Germany with my wife also having her trip interrupted. After I was released from the hospital we were only offered compensation for my travel home. (economy not assisted). This was unacceptable. My wifes trip was also interrupted due to my medical emergency. I was in a weakened state and I had not fully recovered from the seizure or adapted to the antiseizure meds. We felt we needed to get home asap- and booked a business class ticket for which we feel we should be compensated.
    I will also be submitting the medical bills incurred during this episode.

    Thank you,
    Michael Zwerdling

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Our records indicate that the travel recommendations issued by our Travel Assistance team were based on a medical consult with the treating facility and were in line with the patient’s condition at discharge. If you need assistance filing your claim or have additional questions, please contact (800) 348-9505 or csa@csatravelprotection.com.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Friendly, professional service with helpful suggestions about making a selection to best suit us

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a lot of questions about the policy before we booked our trip, and the nice person that helped me was patient, kind, helpful, and very informative.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It was difficult to communicate from out of country and difficult to figure out how to get assistance.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your review. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We will consider your input as we continue to improve our customer experience. We value your feedback and hope you will consider us again for your next trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We had a problem with one leg of our ticket being dropped out of our reservation due to a credit card fraud protection action. It required us to make a separate reservation for that segment, to have to leave our tour one day early and to stay overnight an additional night. We called and were told none of that could be covered by the insurance. Given that, we felt we spent a lot of money on insurance that was not helpful.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I've been purchasing travel insurance through Squaremouth for several of my trips. And, some have been with Generali Global. So far so good in the services.
    Hopefully, the good service continues for many years to come and for my upcoming trips next year! Only thing that I don't like is that insurance premium costs more as I age!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I cannot believe how fast and efficient this company was with accepting and completing a claim. I have never had an insurance company handle a claim as fast as Generali. I will use this company and tell everyone I know who travels to check them out.
    Great Service. Thank you for excellent customer service and making it so painless throughout the claim process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The cost of the trip that I needed to insure was reduced due to changes by the cruise ship company. I asked for a partial refund for the amount I had paid for the insurance. There was no question, the refund was made immediately. Excellent service.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We were in Ecuador during some civil unrest and were evacuated from our hotel with police escort. Lost two prepaid nights of lodging, needed to pay for new lodging at a higher price, our flight home was cancelled by the airlines and we had to sit up all night in the airport to get a 3:35 a.m. flight out of Ecuador to Colombia, and finally got home about 36 hours late, paying more for pet care. I need to find documentation for all of this. John McDonnell

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    There were a couple of issues I didn’t understand and your agent was courteous and helpful. I thought the policy was a good value.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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