Reviews, Sales, and Service Ratings for
Generali Global Assistance

Not much to say at this time. I'm working on the claim, which I will complete tomorrow. I found the claim form to be reasonable. I was unable to log in to begin, but a quick phone call solved that problem.

I found your site easy to negotiate and was able to compare coverage option easily. I will be filing a claim and am hoping that experience is as easy and buying the coverage.

I have never purchased travel insurance for a trip so I was a little skeptical. Our tour organizer told us we had to. I looked for a policy online and found Generali Global. They were very thorough in answering my questions before purchasing the policy. I red the policy as soon as I purchased it, again. I felt comfort in the things stated in the policy. We had no problems on the trip but I was comfortable in knowing that there was an international phone number should a problem arise.

In short - my experience with trip cancellation with Generali Global Assistance was excellent.

We planned a great, almost 3 weeks long, vacation - combination of cruise and land trips. We booked in advance cruise itself, air, hotel, transfers, onshore excursions (both from ship and independent). Unfortunately we had to cancel vacation due to a serious illness of a family member. I have submitted a claim online and uploaded supporting documents. Initially it was somewhat slow, until someone was assigned to the claim. Then I received an email specifying which documents are missing from the claim. Shortly after I uploaded those documents, a very nice representative gave me a call and discussed some specific details. In a week or so I have received payment in a regular mail. Everything was covered. It took approximately 6 - 7 from submitting the claim to receiving payment.

Thank you Generali Global Assistance

Lots of documents required for claim but after submission very rapid response. I would wholeheartedly recommend generali to others.

In general I appreciate the work done by General Global Assistance, and I am grateful for their work on bringing me home. However, I found communication between myself and agents too complicated. I wish I could communicate with one agent from the start to the end, while I had to deal with many agent and sometimes send the same documents and answer the same questions several times times .

Our experience with the insurance company was good and pleasant. The agent was able to provide needed information to make a decision in purchasing the insurance.
Thank you having a well trained agent that provided good customer services.

Seamless! Once the basic formation was provided, the rest went very smoothly. Clear and concise.

Although I did not file a claim, I did call with a question. Customer service was pleasant, helpful, and competent. Purchase on Squaremouth could not be easier.

The purchase of the policy was seamless and Customer Service explained what the policy would cover cancellations due to illness, which was a concern, but didn't happen.