Reviews, Sales, and Service Ratings for
Generali Global Assistance

N/A

The only responses I received so far about my claim are automated and conveyed that they were very busy so it would be a while before they reviewed my submissions.

Having trouble submitting eclaim on Generali website. Tried calling customer service and could not reach anyone for assistance. When I finally did I was instructed to print off claim form and mail it in. I would prefer to submit online.

I did not get this survey for my previous trip where I had Generali Global Assistance as my insurer. For that one I wanted to make a claim but their website was not working properly and I could not file a claim online. Their phone system was a maze and made it impossible to talk to a human. When I finally reached someone, they sent me some complicated forms and it felt like they had put up any possible barriers to filing a claim. My claim was for a little over $400 but because they made it so difficult, I decided to not pursue it. I will NEVER use Generali again and I am a frequent traveler. They need to fix their website and their customer service. FWIW, I am a person in the tech industry and not some old person who is mentally incompetent. Generali was the worst travel insurance experience I've had.

Having pre-existing conditions coverage added a critical level of comfort that allowed us to relax and really enjoy our travel. We would not have traveled without it. Husband is 77 and i am 67. We travelled throughout Japan for a month. A dream (bucket list) vacation. So glad we never needed to file a claim.

forms needed to file claim were unclear and not available. forms necessary were changed once claim was filed.
process to file claim time consuming and confusing.

We needed to cancel our trip one day prior to departure because of a death in our immediate family. I started a claim on Generali's website 7-10 days after our loved one's death. Their website is non-functional. I was unable to re-enter my application after saving it. I tried multiple times, including after a conversation with a customer relations rep, who reported that Generali had had problems with the website but it was now fixed. NOT! I was finally informed about another web address, CSA, from which I could print out an application form and return it via email or mail. The rep told me that if I mailed it back (instead of emailing), it would take at least two weeks to process the claim, so he strongly recommended that I use email. I ultimately decided to mail the claim, along with the voluminous amount of paperwork Generali/CSA requires, since the last item stated in their claim/application directions reads something like, "don't send too much stuff because our email can't handle it." I had the envelope tracked by U.S. mail, so fingers crossed, they'll receive it.

We were unable to take our trip, as my husband was diagnosed with squamous cell carcinoma of the lip and lymph nodes.

I always feel assured when traveling with coverage.

Could not speak to a live person to file a claim. Required to file on line. After I set up an account, I could not log in to file a claim. The site kept telling me to sign up for an account. To date, unable to file a claim or to reach a live person.