Generali Travel Insurance Reviews

We continue to be impressed with the Customer Service provided by Squaremouth. When calling, the agents always give options, make recommendations (after LISTENING to our primary concerns) and are so friendly and helpful. We didn't need to make a claim on this last trip but we did so on the prior one and they, yet again, were incredibly helpful. We suggest Squaremouth to our friends before traveling.

It was v a very pleasant experience dealing with your phone agent. She answered all of my questions in a very competent manner.

Unfortunately, because of health reasons we didn’t make the trip. Wish we had cancellation insurance. That was $8k down the drain.

Sales people answered all of my questions and were polite and courteous. I would definitely recommend SquareMouth.

Easy to purchase, claim process went very smoothly and payment was prompt.

Purchasing of Generali Global Insurance was a wise decision, it provides clear information on the benefits; and the cost was fair.
I was totally surprised by the quick turnaround in filing a claim. Once I provided all the documents the claim and reimbursement was done within three days. I would use this company in the future.

i had to wait online at least 25 minutes for someone to answer and then i was transferred two times and then they referred me to a couple hospitals in paris, where i was traveling which i did not find helpful. i would have preferred a chiropractor or back specialist. then to file a claim you wanted a copy of my medical history...not sure how i could have provided that from a foriegn country so i just decided to live with the pain. dealing with your company was more difficult than the pain...and i guess that is the point. to disuade customers from using foriegn medical facilities or doctors. your company was total waste of time and money. elaine lee esq.

Having this travel insurance gave us peace of mind. Glad that we did not need to file a claim. Can we get a discount for our next trip?
janmckelvey128@gmail.com

The price for the Generali travel policy was within our budget. The experience with the claim process was absolutely ridiculous. They asked for more information than should be necessary, and then did not go through it carefully to see what information they had, and asked us for the information many times over. We kept a very detailed spreadsheet of our expenses and finally, after 2 months, we have recovered all but $250. We had booked much of this trip on our own, so had many separate invoices, etc.
Our first ever experience filing a claim for travel insurance and we will NEVER go with Generali again. They seem to hire inexperienced claims personnel who do not know how to process claims and have good customer service. There was NEVER a phone # to call, and after 6 weeks, we finally received a call from the agent, but he did not leave an extension so we had no way to reach him directly. Once I finally found a way to get a phone message to him, and we talked over the phone, we resolved many of his questions, and he did a better job. Our last issue with him was that he created two separate claims for one lodging, and kept asking us for information for two bookings. He had the information totally messed up! Never Ever......

Generali continues to set up roadblocks to avoid payment including some that violate federal law HIPPA) such as seeking medical records even for an individual who had no health issues and not cause of cancelling the trip.