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We cancelled our trip for medical reasons three weeks before we were to leave. The claims process was handled on-line and the day I completed sending all the necessary forms, I was advised that a check would be issued. The service was excellent.
i will only know what my experience is when the claim settled. purchasing was no problem but the response to the claim is what matters. Customer service rep spoke so quickly that i needed her to repeat/explain to me 3 times. I am a doctor so I am not stupid and understand insurance and claims
I have nothing negative to say. The experience was not bad. My hardest issue was figuring out which plan to pick. Overall generali had the best reviews and coverage that I saw. I may file a claim depending upon customer service advice. I’d definitely recommend them. I actually had to make a change to my policy and they were kind and courteous. It was fixed in less than an hour. I’m glad I didn’t really need to use the policy but I’m glad it was available if I needed it.
Although a flight was delayed over 4 hours, no claim can be made because the airline stated it was caused by a mechanical problem.
Website seems like the run around! Need help then I will rate you! Need to file a small claim....but have not been successful in gaining access to info that allows me too. I will call on the phone if I do not get answers.
The agent was very helpful in making appropriate suggestions for our trip, which went very smoothly, outside of approximately a 1 1/4 hour delay with our flight from Montreal to Hartford, everything was good.
A good experience.
Friendly and knowledgeable customer services.
Had to cancel my husband's portion of the trip as he died 4 months before. Generali Global Assistance was very professional and paid the claim after securing approprIate info. We took this insurance because it offered coverage for pre-existing conditions. It cost a lot but we did recoup the full cost of his portion of the trip
We filed a cancellation claim with Generali Global Assistance due to an injury sustained just prior to departure. Generali made the process reasonable and were responsive in a timely and effective manner. I would recommend them to other travelers. Squremouth provided excellent service in offering insurance companies.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more