Sales & Service Data

TOTAL SALES
70,126
Since 2004
MONTHLY SALES
1475
Average Monthly Sales Since 2004
REVIEWS
3,045
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

70,126
policies sold

0.5%
negative reviews

0.5% (339) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1849
  • 4 stars
    638
  • 3 stars
    219
  • 2 stars
    48
  • 1 star  
    72
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4.59/5
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Generali Global Assistance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Every step of the process went very smoothly and had no problems.. The representative on the phone with her professional, knowledgeable and willing to answer all my questions. I have used square mouth many times for insurance and very happy with the companies that you represent.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Great service in helping to confirm one has picked the best policy or guiding one to a better policy. I never buy an insurance policy without consulting Squaremouth

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The representative that I spoke to, was very courteous, professional & helpful. She provided me with excellent service. We have filed a claim, and I have faith in your company. We always obtain trip, insurance, just in case.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The website of Generali Global didn't work right. Even though I uploaded all relevant documents to process the claim. I had to send several documents again by email, which prolonged the process by weeks.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Generally good

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Everyone at Squaremouth and Generali were very knowledgeable and helpful. The big problem was on the day I tried to buy insurance the company's system refused to accept all active credit cards! It was a mess. But both Squaremouth and Generali employees were very helpful and I was able to obtain it later. They followed up on the problem and helped me. Very pleased.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I requested an electronic claim form and they responded quickly. Will be filing the claim this week.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was allowed to purchase a larger full travel policy after I had made a mistake on the date I was covered for. Although I ended up not needing any insurance coverage I appreciated being able to get what I thought I might need before the trip. Thank you. Mary Bures

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Keep up the good work. Thanks.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The rep assigned to me for my case was very unresponsive. Never called me back or gave me updaters on my claim. Not a good expereince

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    8 out of 11 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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