Reviews, Sales, and Service Ratings for
Generali Global Assistance

Many problems - buggy website which required me to file the claim 3 separate times, absurd and onerous requirements for way too many extraneous documents for a simple claim (this took me hours to pull together, I wonder if they do this on purpose to dissuade people from actually filing a claim. For instance, why should I provide the cancellation policy for a foreign train company for a cancelled train ticket? How am I supposed to contact a foreign train company and ask them to write, in English, that they did not refund the ticket. You can't get the train company to write that in English, you can't even reach them. So why would the insurance company require this documentation that is impossible to get??
Or why should I provide a copy of my sister's passport to "prove her age" on a claim for a cancelled train? This is private information that is completely irrelevant to the claim. She could be 25, she could be 75, it doesn't matter if a train is cancelled! And I don't like the idea of providing personal information as critical as a copy of a passport - you don't want this information in the hands of too many people and companies, in case there are information breaches. This has already happened to me a few times, so now I am more careful with when I have to give out my personal data.
The only good thing about this company is that their customer service telephone number is well-staffed and they answer the phone quickly.

I had to file a claim due to having to cancel accommodation in Maui, as we were going to be staying in West Maui. I filed claim for the portion of fee we were not refunded,( booking fee and credit card fee). I filed claim online at companies website which was very easy. I heard back from company just 2 days later saying they would send me a check for money. I received the check a week later. I was really impressed with how easy it was and how quickly the company responded to the claim. Definitely would use this company again.

Filled claim over 10 days ago and still nothing from generali.When deciding we had to cancel trip we were not able to get on website or talk to anyonr

Fx heel a few days before trip and was unable to travel per medical disclosure

They were easy to work with and reimbursed me quickly.

I found the website to be easy to navigate. I called pre- trip to clarify specific coverage and was satisfied with the response. I didn’t need to use the insurance but it gave me peace of mind while traveling abroad. I felt the price was reasonable.

The person I spoke with before buying the insurance was most helpful, and it was quick and easy to speak with someone. I would use them again.

Travel insurance has gotten so expensive, yet I felt more comfortable having it. There was too much at risk.

Everything was smooth, and the trip was awesome. Just like flood insurance!!!!! You pray you never have to use it, but you feel better because you do.

I was thoroughly impressed with the speed at which Generali resolved my claim. Although the required information and format for the online claim process were a bit daunting, they processed it in less than a day. I will definitely continue to use Generali for my future travel insurance needs!