Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
-
“Generali Global Assistance policy: Standard
I was given guidance to make my claim
Lalitha from CAReview Received: January 24, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Lalitha. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredI have contacted General Global Assistance on one occasion, and I was very pleased with the agent, who was professional, courteous, and helpful. I have submitted a claim once, and it was processed extremely quickly and to my satisfaction. I have used General Global Assistance many times to insure trips abroad. I unhesitatingly recommend this insurance carrier. Its service is top rate.
Rony from NYReview Received: January 21, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Rony. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thanks for your loyalty!
“Generali Global Assistance policy: StandardBeen using Squaremouth for many years,
.Always eaisy to work with and a fair price.Thomas from WIReview Received: January 21, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe love our loyal travelers, Thomas, and hope to retain you as a customer for many years to come!
“Generali Global Assistance policy: PreferredWe have left multiple voice messages and emails for the Generali claims adjuster with no response. They sent us an email last week that our claim would be processed by the end of last week, it wasn’t and we’ve heard nothing since then. Very disappointing.
Gregory from AZReview Received: December 23, 2025Was this review helpful?0 out of 8 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Gregory. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardMy flight was canceled and I was goinmg to file a claim, but Delta Airlines has failed to give me any required documentation, therefore no claim will be filed.
Your company was responsive to my needs and they answered my questions clearly. They were professional and understanding.
Thank you, AudreyAudrey from GAReview Received: December 20, 2025Was this review helpful?0 out of 4 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Audrey! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PremiumGenerali was easy to negotiate, provided answers to all of our questions and was reasonably priced.
Nicki from AZReview Received: December 20, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Nicki. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardI submitted a claim for a missed night at a hotel on November 17. I still havent gotten final response. Ive called twice.
Nina from NYReview Received: December 20, 2025Was this review helpful?0 out of 4 people found this review helpfulReview Updated: 01/17/2026
It took almost 2 months to get an answer and when I did i was completely unsatisfied. They said I booked the hotel i was requesting reimbursement for after the start of the policy. This id a ridiculous rule.
Response from Generali Global AssistanceWe appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: Standardmy claim wasn't seriously studied and was declined without any logical reason.
Gregory from NYReview Received: December 18, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Gregory. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member.
“Generali Global Assistance policy: StandardMarlene from NYReview Received: December 17, 2025Was this review helpful?0 out of 0 people found this review helpfulMy claim was processed quickly and payment was issued immediately.
“Generali Global Assistance policy: PreferredI should have filed a claim but there requirements for "proof" is onerous. It's not worth my time and effort to possibly reclaim a relatively small amout of money. I'm not happy !
ARTHUR from NYReview Received: December 17, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Arthur, and we’re sorry to hear about the circumstances surrounding your experience and that we did not meet your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable, and timely experience for all customers. A dedicated Customer Service team member has reviewed your case further and will be reaching out to assist you with the claims process. If you have any additional questions, please contact us at customerservice@generalitravelinsurance.com