Sales & Service Data

TOTAL SALES
72,459
Since 2004
MONTHLY SALES
1353
Average Monthly Sales Since 2004
REVIEWS
3,123
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

72,459
policies sold

0.5%
negative reviews

0.5% (341) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1908
  • 4 stars
    649
  • 3 stars
    225
  • 2 stars
    48
  • 1 star  
    74
Top Providers
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4.59/5
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4.52/5
IMG
4.47/5

Generali Global Assistance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We cancelled our trip for medical reasons three weeks before we were to leave. The claims process was handled on-line and the day I completed sending all the necessary forms, I was advised that a check would be issued. The service was excellent.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    i will only know what my experience is when the claim settled. purchasing was no problem but the response to the claim is what matters. Customer service rep spoke so quickly that i needed her to repeat/explain to me 3 times. I am a doctor so I am not stupid and understand insurance and claims

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Premium
    Review Received:
    From: Verified Squaremouth Customer

    I have nothing negative to say. The experience was not bad. My hardest issue was figuring out which plan to pick. Overall generali had the best reviews and coverage that I saw. I may file a claim depending upon customer service advice. I’d definitely recommend them. I actually had to make a change to my policy and they were kind and courteous. It was fixed in less than an hour. I’m glad I didn’t really need to use the policy but I’m glad it was available if I needed it.

    Be blessed!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Although a flight was delayed over 4 hours, no claim can be made because the airline stated it was caused by a mechanical problem.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Website seems like the run around! Need help then I will rate you! Need to file a small claim....but have not been successful in gaining access to info that allows me too. I will call on the phone if I do not get answers.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    The agent was very helpful in making appropriate suggestions for our trip, which went very smoothly, outside of approximately a 1 1/4 hour delay with our flight from Montreal to Hartford, everything was good.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    A good experience.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Friendly and knowledgeable customer services.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Premium
    Review Received:
    From: Verified Squaremouth Customer

    Had to cancel my husband's portion of the trip as he died 4 months before. Generali Global Assistance was very professional and paid the claim after securing approprIate info. We took this insurance because it offered coverage for pre-existing conditions. It cost a lot but we did recoup the full cost of his portion of the trip

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We filed a cancellation claim with Generali Global Assistance due to an injury sustained just prior to departure. Generali made the process reasonable and were responsive in a timely and effective manner. I would recommend them to other travelers. Squremouth provided excellent service in offering insurance companies.

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    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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