Sales & Service Data

TOTAL SALES
78,255
Since 2004
MONTHLY SALES
901
Average Monthly Sales Since 2004
REVIEWS
3,263
Since 2004
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

78,255
policies sold

0.5%
negative reviews

0.5% (353) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1994
  • 4 stars
    680
  • 3 stars
    236
  • 2 stars
    54
  • 1 star  
    80
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4.61/5
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Generali Global Assistance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Asked to take two people from the policy. Said they would adjust. But still got charged with full amount.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. The error regarding your request has been corrected, and a dedicated team member has issued your refund. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    Verified Squaremouth Customer

    Exceedingly difficult to reach customer service via phone, via email they respond (usually within 24-48hrs, sometimes not at all). I called repeatedly while on holiday due to missing luggage....no answer. I definitely wouldn’t use generali global assistance again.

    Review Updated: 01/22/2020

    My claim repersentative at Generali Global was Caitlin Strand, the issue occurred when I attempted to file a claim with generali global. I filed a complaint with squaremouth because I was unable to reach anyone by phone at generali global (even on the emergency line). Generali denied my claim because the airport (Accra) did not provide me with proof that the bags arrived delayed, although I had proof that the bags were missing, 2 news articles (it made national news because over 100 bags were missing from our flight), and pictures of the retrieved bags...the claim was still denied. Logic would have made a reasonable person think of the ease that someone could have said that they never received either bag (remember I had proof of the missing bag) and received a MUCH higher payout, but I was honest...I was only seeking $200 reimbursement for incidentals as outlined in the policy, however reason and logic didn't prevail. I've filed a formal complaint with the NY State Insurance commission and await a resolution.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to make the claim process as user-friendly as possible. Our records indicate that there is now an open claim for you in our system. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we will be glad to assist you further.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    We have not been able to contact them. We were on hold for almost 1/2 hour. The web page they told us to access our claim was non existent. The page said it was for sale so we have not been able to file a claim and we have tried many ways. We feel that this company might be fraudulent. We are thinking about turning it into the TV Channel fraud line.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your review. We value the feedback from our customers and appreciate the time it took for you to share your experience with us. We apologize that you had a difficult time with your transaction. Our goal is to make filing a claim as user-friendly as possible. Please contact (800) 348-9505 or csa@csatravelprotection.com and a dedicated team member can assist you further.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Customer service was very professional and efficient. Price for our coverage was a great value. Gave us peace of mind throughout our European trip.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Generali
    Response Received:

    Thank you for your positive review! Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. We value your feedback and hope you will consider us again for your next trip!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    The website was user-friendly and it was easy to choose the right policy. There were plenty of options.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Premium
    Review Received:
    Verified Squaremouth Customer

    I contacted Generali Global and it was largely an interaction with their automated system. I am in the process of making a claim with my Medicare supplement carrier which is required prior to making a claim with Generali Global. It seem that this will take some time to resolve depending on how fast each of the entities respond. This is a small claim ($378) so it may not be worth the trouble.

    Review Updated: 01/13/2020

    The claim process was clean and easy. Gathering and transmitting the info is a little bit of a task, but I certainly understand why it’s necessary. Their response was quick and I expect a check in about a week.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    Verified Squaremouth Customer

    The woman who helped me with customer service before I left was so amazing patient and helpful.making sure I chose the right plan

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    Verified Squaremouth Customer

    The claim was efficiently assigned to an insurance rep. The rep reviewed my claim and additional info promptly. My claim was reviewed and approved for my full submission. I am fully satisfied with the outcome and the timing of the result.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Due to the Lufthansa Airline strike on Nov. 11 which resulted in a cancellation of my flight home from Spain, I had to extend my hotel stay for two days.
    No help from Lufthansa who did not send me a cancellation notice, or even answer phone calls. Thanks to United Airlines I was able to confirm that my
    flight was cancelled, and the UA agent was able to rebook me for a flight two days later. I submitted a claim to Generali Global Assistance for my hotel bill for the extra two days for travel delay. It took only two weeks for General Global to process my claim and issue me a reimbursement check.

    I'm very satisfy with General Global and will definitely buy their policies again in the future.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    none

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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