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As a frequent traveler, I was quite surprised and disappointed to discover that the fine print of our contract made no allowances for changes or cancellations due to the recent and continuing pandemic. In New Zealand, thousands of miles from home, as flights were being canceled and countries were shutting their borders, I was provided no assistance when I contacted the insurance company. I was informed that trip interruption or cancellation did not apply under the circumstances. If I am able to travel in the future, I will make other arrangements and not spend hundred of dollars for a policy that in my experience was essentially worthless, and I will a point of communicating my displeasure to my family, friends and online reviews.
We did not interact with the company prior to travel. We just automatically received the policy from them so I cannot really rate that. You need to have N/A as one of the choices for that question.
The only real complaint was the amount of time it took to settle the claim.
Apparently their "system" was down for several weeks which was the reason for the delay and extra effort on our part. However, the representatives were very helpful, courteous and professional. It obviously was not their fault that the system was down and the claim was appropriately settled.
My cruise was cancelled due to COVID-19. Unfortunately a global pandemic is not a reason for getting reimbursed for a travel insurance claim. Luckily all of my costs were refunded by the various vendors. When I spoke with a customer service rep for the insurance agency, they were able to assist me in the process of having my insurance premium refunded.
We filed a simple, straightforward property loss claim buy iTravel took months to handle the claim and then refused to pay without providing any reason. I recommend buying insurance somewhere else.
Our trip was entirely canceled due to countries on our itinerary being locked down due to COVID19. All of our flights were canceled due to travel restrictions between countries.
I am unsure as to the status of our claim. We are currently out over $1400 due to United Airlines refusing to reimburse us for our cancelled flights booked through them.
We have been informed that claims will take much longer to complete due to the burden of COVID19 claims.
If we recover the $1461.64 that we are currently short, we will be pleased with our insurance purchase. Time will tell.