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Squaremouth is the only website I use to purchase travel insurance. In this case; due to the CoronaVirus - the trip never happened. Since there wasn't a loss there was not a need to make a claim. I contacted iTravelInsured and they refunded the entire cost of the policy since the trip didn't happen.
Our trip had to be cancelled do to military orders for our son. I filed a claim on 3/19. As of now I have not received even an acknowledgement that the claim was received.
THEY REFUSED TO PAY. Upon federal government travel restrictions, we did not travel. USELESS INSURANCE, NEVER AGAIN. Since I did not travel the insurance premium paid should at least be returned.
Claim received by ITravelInsured by certified mail 0n 3/16/2020. I have called them and emailled them but have not received any response. I'd like to know if my claim is being handled.
My complaint with iTravelInsured is the difficulty in connecting with them on the phone. They must be significantly understaffed because the "hold time" when calling their customer service department is unacceptably long.