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Why buy from iTravelInsured

Why buy from iTravelInsured?

iTravelInsured®, Inc. is a wholly owned subsidiary of International Medical Group®, Inc. (IMG®), a worldwide leader in designing, distributing and administering global health care benefits. Founded in 1999 and headquartered in Indianapolis, IN, iTravelInsured offers travel insurance plans designed to protect travelers whose trips are cancelled or interrupted due to unforeseen events. All of their insurance and administrative services are performed in-house, and each division and department is integrated on the same proprietary system and in real time. iTravelInsured is committed to being there with their clients wherever their travel takes them providing exceptional coverage, every single time.

iTravelInsured is backed by a family of insurance related companies which enables them to exceed traveler’s needs and expectations. With IMG, members experience:

Global Support. With offices and partners across the globe, IMG provides the support you need, when you need it. In fact, it’s our corporate mission to be there to protect and enhance your health and well-being.

Service Without Obstacles. IMG’s team of international, multilingual specialists is accustomed to working in multiple time zones, languages, and currencies. Our global reach means we can work without barriers.

Accessible Technology. Log on to the secure, 24-hour online portal, myIMG, to submit and view your claims, manage your account, search for providers, Live Chat with representatives, and more.

International Provider Access. In addition to our expansive PPO network available for treatment received within the U.S., our proprietary IPA network of more than 17,000 accomplished physicians and facilities allows you to access quality care worldwide. Our direct billing arrangements can also ease the time and upfront expense at select providers.

Financial Stability. Our globally recognized underwriters, A-rated Sirius International Insurance Corporation (publ) and certain underwriters at Lloyd’s, offer the financial security and reputation demanded by international consumers.

International Emergency Care. When you’re away from home and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical staff, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.

iTravelInsured

Overall Rating 4.26
  • 5 stars
    618
  • 4 stars
    206
  • 3 stars
    102
  • 2 stars
    38
  • 1 star  
    51

31,589
policies sold

0.3%
negative reviews

0.3% (89) negative reviews to sales
Average on Squaremouth is 0.2%

Recent Customer Reviews for iTravelInsured

Overall Rating 4.26 Out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,058 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    April 20, 2020
    Ed from SC Verified Squaremouth Customer

    As a frequent traveler, I was quite surprised and disappointed to discover that the fine print of our contract made no allowances for changes or cancellations due to the recent and continuing pandemic. In New Zealand, thousands of miles from home, as flights were being canceled and countries were shutting their borders, I was provided no assistance when I contacted the insurance company. I was informed that trip interruption or cancellation did not apply under the circumstances. If I am able to travel in the future, I will make other arrangements and not spend hundred of dollars for a policy that in my experience was essentially worthless, and I will a point of communicating my displeasure to my family, friends and online reviews.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    April 20, 2020
    Richard from GA Verified Squaremouth Customer

    We did not interact with the company prior to travel. We just automatically received the policy from them so I cannot really rate that. You need to have N/A as one of the choices for that question.
    The only real complaint was the amount of time it took to settle the claim.
    Apparently their "system" was down for several weeks which was the reason for the delay and extra effort on our part. However, the representatives were very helpful, courteous and professional. It obviously was not their fault that the system was down and the claim was appropriately settled.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    April 17, 2020
    John from NC Verified Squaremouth Customer

    My cruise was cancelled due to COVID-19. Unfortunately a global pandemic is not a reason for getting reimbursed for a travel insurance claim. Luckily all of my costs were refunded by the various vendors. When I spoke with a customer service rep for the insurance agency, they were able to assist me in the process of having my insurance premium refunded.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    April 14, 2020
    Stacey from NV Verified Squaremouth Customer

    We filed a simple, straightforward property loss claim buy iTravel took months to handle the claim and then refused to pay without providing any reason. I recommend buying insurance somewhere else.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    April 10, 2020
    Joseph from CO Verified Squaremouth Customer

    Our trip was entirely canceled due to countries on our itinerary being locked down due to COVID19. All of our flights were canceled due to travel restrictions between countries.
    I am unsure as to the status of our claim. We are currently out over $1400 due to United Airlines refusing to reimburse us for our cancelled flights booked through them.
    We have been informed that claims will take much longer to complete due to the burden of COVID19 claims.
    If we recover the $1461.64 that we are currently short, we will be pleased with our insurance purchase. Time will tell.

    Was this review helpful to you?

    2 out of 2 people found this review helpful