iTravelInsured

Postponed trip to July 2021 through insurer

Our trip to Canada had to be cancelled because Canada does not permit those not living in Canada to enter for tourism. I filed a claim with documentation. Our claim was denied because the outfitter offer to move our trip to 2021. We had prepaid for half of the trip. We had no intention of going to Canada in 2021, as our granddaughter is getting married in 2021, and we, of course, will be travelling to that event as our vacation. Plane fares were not reimbursed because they offered no change fees to travel at a later date. Again, this was not what was expected. Our policy was one of the most expensive. Very disappointed.

Brenda, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

I actually never took my trip. The pandemic cancelled everything, except my travel insurance. I am very disappointed about that, but I didn't purchase "cancel for any cause" insurance.
What I learned is that if I had purchased the travel insurance through the cruise line, I would have received a refund. Thus, next time, I will need to compare cruise line insurance costs and costs of getting travel insurance on my own with "cancel for any reason" costs. I really do like the ability to compare several different plans through Squaremouth, and I have used you before. Who knew 8 months ahead that the pandemic would stop the world.

Ron, thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

iTravel did not live up to my expectations - my husband had to cancel a trip in early February - I filed a claim with iTravelInsured. First -- they had a major cyber-attack; it took months for them to even process my claim. Then finally in May i received a check for an amount for both of us, so I called them, for being honest -- they had to stop the check, it would take a LITTLE while . I finally called a manager June 2ndth - June 2nd from early February. I had to call and ask for a manager... the manager told me this was crazy and gave me his extension if I need to contact him.... He called accounts payable and they express delivered a check to me last Tuesday, June 9th. When I finally got a manager on the phone, my issue was resolved, but it took from early February to the middle of June to received my claim payment.

Angela, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

The insured company refused to do anything after i was forced to cancel due to the cover 19 situation. No allowance or refund was offered under these conditions. I was disappointed with their response.

Richard, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.