Why buy from iTravelInsured

Why buy from iTravelInsured?

iTravelInsured®, Inc. is a wholly owned subsidiary of International Medical Group®, Inc. (IMG®), a worldwide leader in designing, distributing and administering global health care benefits. Founded in 1999 and headquartered in Indianapolis, IN, iTravelInsured offers travel insurance plans designed to protect travelers whose trips are cancelled or interrupted due to unforeseen events. All of their insurance and administrative services are performed in-house, and each division and department is integrated on the same proprietary system and in real time. iTravelInsured is committed to being there with their clients wherever their travel takes them providing exceptional coverage, every single time.

iTravelInsured is backed by a family of insurance related companies which enables them to exceed traveler’s needs and expectations. With IMG, members experience:

Global Support. With offices and partners across the globe, IMG provides the support you need, when you need it. In fact, it’s our corporate mission to be there to protect and enhance your health and well-being.

Service Without Obstacles. IMG’s team of international, multilingual specialists is accustomed to working in multiple time zones, languages, and currencies. Our global reach means we can work without barriers.

Accessible Technology. Log on to the secure, 24-hour online portal, myIMG, to submit and view your claims, manage your account, search for providers, Live Chat with representatives, and more.

International Provider Access. In addition to our expansive PPO network available for treatment received within the U.S., our proprietary IPA network of more than 17,000 accomplished physicians and facilities allows you to access quality care worldwide. Our direct billing arrangements can also ease the time and upfront expense at select providers.

Financial Stability. Our globally recognized underwriters, A-rated Sirius International Insurance Corporation (publ) and certain underwriters at Lloyd’s, offer the financial security and reputation demanded by international consumers.

International Emergency Care. When you’re away from home and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical staff, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.

iTravelInsured

Overall Rating 4.32
  • 5 stars
    528
  • 4 stars
    174
  • 3 stars
    81
  • 2 stars
    30
  • 1 star  
    33

27,838
policies sold

0.4%
negative reviews

0.4% (106) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for iTravelInsured

Customer Service:
866-347-6673 or 317-655-9796
Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Claims Phone:
866-243-7524 or 317-655-9798
Claims Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Mail to:
iTravelInsured
c/o Claims Department
P.O. Box 88503
Indianapolis, Indiana 46208
Emergency Assistance:
Inside USA 866-243-7524
Outside USA 317-655-9798
Claims Email:
itravelclaims@itravelinsured.com
Fax: 317-655-4505

Policies offered by iTravelInsured


Travel Lite

Policy Description:

The Travel Lite Insurance plan is designed for travelers seeking to protect their trip investment against trip cancellation and trip interruption. It is our most basic travel insurance program and provides coverage for travel and baggage delay as well as access to our 24/7 emergency travel assistance service.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel SE

Policy Description:

The Travel SE program is our most popular plan for domestic and international destinations. This plan provides coverage and benefits whether traveling on a cruise or a tour vacation abroad. Children under 18 are covered at no additional cost per eligible adult insured. Family extras such as movie rental, internet usage, and additional kennel fees caused by travel delay are included.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel LX

Policy Description:

The Travel LX plan provides the highest levels of benefits for the most discerning travelers. Cancel for Any Reason and Interruption for Any Reason coverages are included at no additional cost. This program provides coverage for most adventure activities and it is ideal for travelers going to remote and exotic locations worldwide.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)

Compare all policies for iTravelInsured

Recent Customer Reviews for iTravelInsured

Overall Rating 4.32 Out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

889 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My wife developed cancer and we had to cancel 6 months before the trip. We filed the claim on March 11 and did not receive payment until August 18. I had to call twice to get things moving ( a document request had been lost at the company) and get an update. Eventually, they paid in full.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My claim for a trip cancellation has not yet been processed. I had submitted required documentation earlier but recently received an email stating that more verification of payment of travel costs was needed (even though I had submitted invoices from the travel company showing my payments). I sent in more verification of the travel costs, mailing them in yesterday (September 13, 2019) and now am waiting to learn of the result of my claim.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    We will need to file a claim as soon as I get my credit card statement so that I can make a copy as proof of payment to submit get mr claim started.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    The claim settlement process is VERY VERY slow. I filed on a Cancel for any Reason policy over a month ago. I still do not have my refund.
    It should not take this long to get less then $200.00 back. Very little communication about the status of the claim. They should be able to much better then this.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I sat a hold for 15 - 20 minutes each time I had to call ITravel Insured. They assured me my claim would be processed and paid within 20 days. That has not happened. It is now 26 days and they have not reviewed anything.
    They make it extremely hard to file a claim. Not sure it is worth it in my case.

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    0 out of 0 people found this review helpful