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Why buy from iTravelInsured

Why buy from iTravelInsured?

iTravelInsured®, Inc. is a wholly owned subsidiary of International Medical Group®, Inc. (IMG®), a worldwide leader in designing, distributing and administering global health care benefits. Founded in 1999 and headquartered in Indianapolis, IN, iTravelInsured offers travel insurance plans designed to protect travelers whose trips are cancelled or interrupted due to unforeseen events. All of their insurance and administrative services are performed in-house, and each division and department is integrated on the same proprietary system and in real time. iTravelInsured is committed to being there with their clients wherever their travel takes them providing exceptional coverage, every single time.

iTravelInsured is backed by a family of insurance related companies which enables them to exceed traveler’s needs and expectations. With IMG, members experience:

Global Support. With offices and partners across the globe, IMG provides the support you need, when you need it. In fact, it’s our corporate mission to be there to protect and enhance your health and well-being.

Service Without Obstacles. IMG’s team of international, multilingual specialists is accustomed to working in multiple time zones, languages, and currencies. Our global reach means we can work without barriers.

Accessible Technology. Log on to the secure, 24-hour online portal, myIMG, to submit and view your claims, manage your account, search for providers, Live Chat with representatives, and more.

International Provider Access. In addition to our expansive PPO network available for treatment received within the U.S., our proprietary IPA network of more than 17,000 accomplished physicians and facilities allows you to access quality care worldwide. Our direct billing arrangements can also ease the time and upfront expense at select providers.

Financial Stability. Our globally recognized underwriters, A-rated Sirius International Insurance Corporation (publ) and certain underwriters at Lloyd’s, offer the financial security and reputation demanded by international consumers.

International Emergency Care. When you’re away from home and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical staff, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.

iTravelInsured

Overall Rating 4.31
  • 5 stars
    602
  • 4 stars
    195
  • 3 stars
    93
  • 2 stars
    34
  • 1 star  
    42

31,589
policies sold

0.4%
negative reviews

0.4% (119) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for iTravelInsured

Customer Service:
866-347-6673 or 317-655-9796
Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Claims Phone:
866-243-7524 or 317-655-9798
Claims Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Mail to:
iTravelInsured
c/o Claims Department
P.O. Box 88503
Indianapolis, Indiana 46208
Emergency Assistance:
Inside USA 866-243-7524
Outside USA 317-655-9798
Claims Email:
itravelclaims@itravelinsured.com
Fax: 317-655-4505

Recent Customer Reviews for iTravelInsured

Overall Rating 4.31 Out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,009 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    February 18, 2020
    Marc from AZ Verified Squaremouth Customer

    Policy changes can't be made online and must be made over the phone. Email confirmation of requested policy changes takes several business days.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    February 18, 2020
    Elderly vacationers from NY Verified Squaremouth Customer

    We have been trying to contact insurance to file a claim since before our departure but the iTravelInsured website and telephone lines have not been working for almost two weeks. We contacted the Squaremouth team for assistance and none was offered. This whole process has been disappointing. We bought insurance to have coverage but we haven't been protected. Horrible that we are victims of a bad insurer.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    February 18, 2020
    Don from OR Verified Squaremouth Customer

    This company does not provide an ID card like most others. I had to call them to find out they wanted me to carry their declarations page as ID instead.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    February 17, 2020
    Robert from TX Verified Squaremouth Customer

    We called iTravelinsured for help because we where under quarantine on the Diamond Princess due to the corvid-19 virus.. We will have several items to file a claim for when we return home.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    February 16, 2020
    Courage from GA Verified Squaremouth Customer

    It’s extremely difficult getting in contact with itravel insurance. Can not get them when you need them.

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    0 out of 0 people found this review helpful