iTravelInsured

During Trip
We were forced to cancel our trip.

Claim Process
It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.

It took about 5 months from the time we first submitted the claim before we received payment. First they gave us a list of what was required. Six weeks later they sent a snail mail letter telling us different things that were required. 6 weeks later, same thing. Finally, after numerous phone calls, emails, and documents sent, we got the payment in December. Our trip was in July. Enough said.

Before Trip
The policy documentation was clear and covers most important issues.

During Trip
iTravelInsured's Customer Service is outstanding. My husband needed to use the emergency medical coverage during our vacation in Florida and the two phone calls to iTravelInsured were handled in a friendly, efficient, and professional manner which was very comforting during a stressful time for us. Even those who answer the phone are wonderful. This speaks very highly of the training that these employees receive and of the quality of those representatives.

Claim Process
I highly recommend iTravelInsured. They are easy to deal with, provide excellent coverages (we had their Elite plan), a fair price for the benefits, exceptional Customer Service, timely and fair handling or our claim.

We had an issue with our cruise returning late. We missed our scheduled flight and had to rebook a new one to get home. We are in the midst of putting in our claim. The woman I spoke with briefly from our insurance company was quite quick to inform me that she didn't believe we were covered. Very disheartening to be told that. We have been loyal customers to Squaremouth
for years and hopefully for many more. I will gladly give a new review after we hear back from our request but right now we are both quite bothered by this.

Claim Process
Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.