Why buy from iTravelInsured

At IMG, we know that the reasons to travel both domestically and internationally are many and varied — that’s why our products are too. Our full-service approach to providing travel protection and travel medical insurance products includes servicing vacationers, those visiting internationally for short or extended periods, people traveling frequently for work or holiday, and those who maintain multiple countries of residence. To meet our members’ needs, we have developed world class products featuring major medical, evacuation, dental and travel protection coverage.
Since 1990, we’ve supported millions of people in almost every country with customer service that’s second to none. Our dedicated team of international, multilingual specialists and highly trained customer service professionals back the benefits our members need with the services they want.
One call. One company. Your single resource. IMG offers a full line of international medical insurance, and trip cancellation plans, as well as 24/7 emergency medical and travel assistance to meet the needs of anyone traveling or residing away from home.

Search & Compare Travel Insurance Policies

iTravelInsured

Overall Rating 4.25
  • 5 stars
    621
  • 4 stars
    208
  • 3 stars
    105
  • 2 stars
    39
  • 1 star  
    54

31,247
policies sold

0.3%
negative reviews

0.3% (93) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for iTravelInsured

Customer Service:
866-347-6673
Hours of Operation:

Everyday, 24 hours per day

Claims Phone:
1-866-243-7524
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
IMG iTravelInsured Claims
PO Box 3231
Farmington Hills, Michigan 48333-3231
Emergency Assistance:
Inside USA 317-655-4500
Outside USA 317-655-4500
Claims Email:
itravelclaims@imglobal.com
Fax: 317-927-6882
Provider Claims Website

Policies Offered by iTravelInsured


Travel Lite

Policy Description:

The iTravelInsured Travel Lite plan is IMG’s basic travel insurance product, designed for domestic or international vacations. It includes comprehensive coverages at a competitive rate. It has our in-house Worldwide 24/7 Emergency Assistance Services, Trip Cancellation and Interruption, $100,000 coverage for Accident & Sickness Medical Expenses, as well as protection for lost, damaged, or delayed baggage.
iTravelInsured Travel Lite Plan Highlights:
– Valid for US Residents
– Up to $100,000 in Emergency Medical Coverage
– $500,000 of Emergency Evacuation Coverage

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel SE

Policy Description:

The iTravelInsured Travel SE plan includes all the benefits as the Travel Lite plan with increased benefit levels for Accident & Sickness Medical Expense, Baggage, and additional coverage for Rental Car, Change Fee, and Missed Trip Connections. This plan includes a Pre-Existing Medical Exclusion Waiver when purchased within 20 days of making your initial trip deposit.
Travel SE Plan Highlights:
-Primary Coverage
-Valid for US Residents
-Up to $250,000 in Emergency Medical Coverage
-$500,000 of Emergency Evacuation Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits if your Pet or Service Animal is sick, injured, or dies.
-Cancellation or Interruption benefits for travel bans, travel alerts, or travel warning level 4 or higher

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel LX

Policy Description:

The iTravelInsured Travel LX plan includes all the benefits as the Travel SE plan with increased benefit levels for Accident & Sickness Medical Expense, Medical Evacuation, Baggage, and additional coverage for Search and Rescue, Political or Security Evacuation and Natural Disaster Evacuation. This plan includes a Pre-Existing Medical Exclusion Waiver when purchased within 24 hours of making your final trip payment.
Travel LX Plan Highlights:
-Valid for US Residents
-Primary Coverage
-Up to $500,000 in Emergency Medical Coverage
-$1,000,000 of Emergency Evacuation Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits:
-If your pet or Service Animal is sick, injured, or dies.
-For travel bans, travel alerts, or travel warning level 4 or higher
-Sickness, injury, death, or hospitalization of your guide/outfitter
-Pregnancy or adoption
– Optional Cancel and Interruption for Any Reason

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel LX Basic

Policy Description:

The iTravelInsured Travel LX plan includes all the benefits as the Travel SE plan with increased benefit levels for Accident & Sickness Medical Expense, Medical Evacuation, Baggage, and additional coverage for Search and Rescue, Political or Security Evacuation and Natural Disaster Evacuation. This plan includes a Pre-Existing Medical Exclusion Waiver when purchased within 24 hours of making your final trip payment.

Travel LX Plan Highlights:
-Valid for US Residents
-Primary Coverage
-Up to $500,000 in Emergency Medical Coverage
-$1,000,000 of Emergency Evacuation Coverage
-For trip cost up to $100,000 per person
-Cancellation or Interruption benefits:
-If your pet or Service Animal is sick, injured, or dies.
-For travel bans, travel alerts, or travel warning level 4 or higher
-Sickness, injury, death, or hospitalization of your guide/outfitter
-Pregnancy or adoption
– Optional Cancel and Interruption for Any Reason

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)

Compare All Policies for iTravelInsured

Recent Customer Reviews for iTravelInsured

Overall Rating 4.25 out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,070 Reviews Since 2004

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    January 26, 2021
    Barbara from CO Verified Squaremouth Customer

    We had to postpone our trip, due to the Covid-19 pandemic. I emailed customer service at iTravelInsured asking if we could change the dates for our covered trip, and they responded very quickly, saying yes it would be allowed. When we established the new dates for our trip, I emailed iTravelInsured again, asking them to send new documents showing the revised dates. They complied immediately. I was impressed.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel LX
    Review Received:
    September 11, 2020
    Gavi from FL Verified Squaremouth Customer

    I filed my claim in mid April and didn't receive the money until 9/11. During this process they tried everything they could to deny the claim (even dug deep into the fine print to pull the ' not covered unless the cruise line goes bankrupt' clause since NCL had cancelled the cruise) even though I had 'cancel for any reason' coverage. I had to furnish documentation that went far above necessary for everything - far more than I needed for two other claims on policies with AXA that I had for my children on the same trip. Every email I got came with the caveat that 'Due to high volume...' expect delays but 30 days + between correspondence was extreme. When I finally called them the wait was over an hour and I was told the same - Due to high volume... I had used them in the past but never again and will tell all that I can not to use them because God help you if you need to file a claim - this company certainly won't. If I could have given them 0 stars I would because that is how poor their service was. I feel sorry for those who didn't get the coverage I did because ITravelinsurance denied every claim that was filed due only to cancellation caused by COVID-19. At best I read that they may have refunded the insurance premium but what is maybe $1,200 compared to possibly $5-12,000.

    Response From:
    iTravelInsured
    iTravelInsured:
    IMG
    Response Received:
    September 14, 2020

    Gavi, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    August 1, 2020
    Ronald from NY Verified Squaremouth Customer

    Postponed trip to July 2021 through insurer

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel LX
    Review Received:
    July 28, 2020
    Brenda from PA Verified Squaremouth Customer

    Our trip to Canada had to be cancelled because Canada does not permit those not living in Canada to enter for tourism. I filed a claim with documentation. Our claim was denied because the outfitter offer to move our trip to 2021. We had prepaid for half of the trip. We had no intention of going to Canada in 2021, as our granddaughter is getting married in 2021, and we, of course, will be travelling to that event as our vacation. Plane fares were not reimbursed because they offered no change fees to travel at a later date. Again, this was not what was expected. Our policy was one of the most expensive. Very disappointed.

    Response From:
    iTravelInsured
    iTravelInsured:
    iTravelInsured
    Response Received:
    July 30, 2020

    Brenda, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    June 15, 2020
    Ron and Joanne from CA Verified Squaremouth Customer

    I actually never took my trip. The pandemic cancelled everything, except my travel insurance. I am very disappointed about that, but I didn't purchase "cancel for any cause" insurance.
    What I learned is that if I had purchased the travel insurance through the cruise line, I would have received a refund. Thus, next time, I will need to compare cruise line insurance costs and costs of getting travel insurance on my own with "cancel for any reason" costs. I really do like the ability to compare several different plans through Squaremouth, and I have used you before. Who knew 8 months ahead that the pandemic would stop the world.

    Response From:
    iTravelInsured
    iTravelInsured:
    iTravelInsured
    Response Received:
    June 16, 2020

    Ron, thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    3 out of 4 people found this review helpful