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Why buy from iTravelInsured

Why buy from iTravelInsured?

iTravelInsured®, Inc. is a wholly owned subsidiary of International Medical Group®, Inc. (IMG®), a worldwide leader in designing, distributing and administering global health care benefits. Founded in 1999 and headquartered in Indianapolis, IN, iTravelInsured offers travel insurance plans designed to protect travelers whose trips are cancelled or interrupted due to unforeseen events. All of their insurance and administrative services are performed in-house, and each division and department is integrated on the same proprietary system and in real time. iTravelInsured is committed to being there with their clients wherever their travel takes them providing exceptional coverage, every single time.

iTravelInsured is backed by a family of insurance related companies which enables them to exceed traveler’s needs and expectations. With IMG, members experience:

Global Support. With offices and partners across the globe, IMG provides the support you need, when you need it. In fact, it’s our corporate mission to be there to protect and enhance your health and well-being.

Service Without Obstacles. IMG’s team of international, multilingual specialists is accustomed to working in multiple time zones, languages, and currencies. Our global reach means we can work without barriers.

Accessible Technology. Log on to the secure, 24-hour online portal, myIMG, to submit and view your claims, manage your account, search for providers, Live Chat with representatives, and more.

International Provider Access. In addition to our expansive PPO network available for treatment received within the U.S., our proprietary IPA network of more than 17,000 accomplished physicians and facilities allows you to access quality care worldwide. Our direct billing arrangements can also ease the time and upfront expense at select providers.

Financial Stability. Our globally recognized underwriters, A-rated Sirius International Insurance Corporation (publ) and certain underwriters at Lloyd’s, offer the financial security and reputation demanded by international consumers.

International Emergency Care. When you’re away from home and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical staff, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.

iTravelInsured

Overall Rating 4.27
  • 5 stars
    612
  • 4 stars
    202
  • 3 stars
    97
  • 2 stars
    37
  • 1 star  
    49

31,589
policies sold

0.3%
negative reviews

0.3% (86) negative reviews to sales
Average on Squaremouth is 0.2%

Recent Customer Reviews for iTravelInsured

Overall Rating 4.27 Out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 1,040 Reviews Since 2004

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    March 31, 2020
    Norman from MA Verified Squaremouth Customer

    I had a very positive experience working with ITravelInsured prior to purchasing the policy. The agent was informative and responsive, answering questions fully and spending as much time with me as I needed. I decided to purchase the Travel SE plan. My trip was interrupted after one day because of travel advisory to return home and other factors. After returning home, I contacted ITravelInsured to inquire about the claim process. I talked with an agent, Todd, who was pleasant, informative, and answered my questions. He even called back after hours. At this point, I am highly satisfied with the experience. At this point I am waiting to hear about the claim determination.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    March 30, 2020
    Carol from CA Verified Squaremouth Customer

    When I contacted them pre trip departure to increase the amount to be insured, I was told that I had to put in the request via email I have never had to do so with other travel insurance companies before. Since I was leaving within the week for our trip, I was concerned that the request would not be honored before our departure. After another phone call it was expedited,, still by email. I find this approach less efficient that making changes over the phone.

    I will be filing a claim and have notified them by email and I will be submitting the claim by mail with supporting documents. I hope that it all goes smoothly.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    March 29, 2020
    Chuck from GA Verified Squaremouth Customer

    My first contact was when my port of departure was changed and needed to find out what was covered only to have their computers were down. My second contact was when I was stuck in Singapore and was unable to find out what itravelinsured needed due to their computers still down.

    Have filed a claim and I'll see what they say they will cover.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    March 28, 2020
    Howard from CA Verified Squaremouth Customer

    Squaremouth is the only website I use to purchase travel insurance. In this case; due to the CoronaVirus - the trip never happened. Since there wasn't a loss there was not a need to make a claim. I contacted iTravelInsured and they refunded the entire cost of the policy since the trip didn't happen.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    March 28, 2020
    Debra from CO Verified Squaremouth Customer

    Our trip had to be cancelled do to military orders for our son. I filed a claim on 3/19. As of now I have not received even an acknowledgement that the claim was received.

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    0 out of 0 people found this review helpful