Why buy from iTravelInsured

Why buy from iTravelInsured?

iTravelInsured®, Inc. is a wholly owned subsidiary of International Medical Group®, Inc. (IMG®), a worldwide leader in designing, distributing and administering global health care benefits. Founded in 1999 and headquartered in Indianapolis, IN, iTravelInsured offers travel insurance plans designed to protect travelers whose trips are cancelled or interrupted due to unforeseen events. All of their insurance and administrative services are performed in-house, and each division and department is integrated on the same proprietary system and in real time. iTravelInsured is committed to being there with their clients wherever their travel takes them providing exceptional coverage, every single time.

iTravelInsured is backed by a family of insurance related companies which enables them to exceed traveler’s needs and expectations. With IMG, members experience:

Global Support. With offices and partners across the globe, IMG provides the support you need, when you need it. In fact, it’s our corporate mission to be there to protect and enhance your health and well-being.

Service Without Obstacles. IMG’s team of international, multilingual specialists is accustomed to working in multiple time zones, languages, and currencies. Our global reach means we can work without barriers.

Accessible Technology. Log on to the secure, 24-hour online portal, myIMG, to submit and view your claims, manage your account, search for providers, Live Chat with representatives, and more.

International Provider Access. In addition to our expansive PPO network available for treatment received within the U.S., our proprietary IPA network of more than 17,000 accomplished physicians and facilities allows you to access quality care worldwide. Our direct billing arrangements can also ease the time and upfront expense at select providers.

Financial Stability. Our globally recognized underwriters, A-rated Sirius International Insurance Corporation (publ) and certain underwriters at Lloyd’s, offer the financial security and reputation demanded by international consumers.

International Emergency Care. When you’re away from home and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical staff, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.

iTravelInsured

Overall Rating 4.32
  • 5 stars
    593
  • 4 stars
    190
  • 3 stars
    90
  • 2 stars
    34
  • 1 star  
    38

31,234
policies sold

0.4%
negative reviews

0.4% (115) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for iTravelInsured

Customer Service:
866-347-6673 or 317-655-9796
Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Claims Phone:
866-243-7524 or 317-655-9798
Claims Hours of Operation:

Weekdays, 8:00am - 6:00pm ET

Mail to:
iTravelInsured
c/o Claims Department
P.O. Box 88503
Indianapolis, Indiana 46208
Emergency Assistance:
Inside USA 866-243-7524
Outside USA 317-655-9798
Claims Email:
itravelclaims@itravelinsured.com
Fax: 317-655-4505

Policies Offered by iTravelInsured


Travel Lite

Policy Description:

The Travel Lite Insurance plan is designed for travelers seeking to protect their trip investment against trip cancellation and trip interruption. It is our most basic travel insurance program and provides coverage for travel and baggage delay as well as access to our 24/7 emergency travel assistance service.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel SE

Policy Description:

The Travel SE program is our most popular plan for domestic and international destinations. This plan provides coverage and benefits whether traveling on a cruise or a tour vacation abroad. Children under 18 are covered at no additional cost per eligible adult insured. Family extras such as movie rental, internet usage, and additional kennel fees caused by travel delay are included.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)


Travel LX

Policy Description:

The Travel LX plan provides the highest levels of benefits for the most discerning travelers. Cancel for Any Reason and Interruption for Any Reason coverages are included at no additional cost. This program provides coverage for most adventure activities and it is ideal for travelers going to remote and exotic locations worldwide.

Underwritten By: United States Fire Insurance Company

Underwritten Location: 5 Christopher Way, Eatontown, NJ 07724

AM Best #: 002136

AM Best Rating: A (Excellent)

Compare All Policies for iTravelInsured

Recent Customer Reviews for iTravelInsured

Overall Rating 4.32 Out of 5

View all iTravelInsured reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 988 Reviews Since 2004

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My Claim was paid in full and took approximately 45 days as my claim was submitted over the thanksgiving christmas season ...so not too bad turn around time. Only real issue is their response time - could be improved as each time you send documents or ask a question response time can be up to 16 days. I had my claim information scanned with all documentation including additional medical documentation, credit card charges, non refundable trip costs with evidence of my notice of cancellation to providers with 48 hours of medical advise not to travel (as REQUIRED in policy) along with each providers' non-refundable policy as verification of claim loss. My claim was approximately $11,000 and was paid in full by itravelinsured within a reasonable time period with little follow-up needed. Only question they had, which delayed my processing by 16 days was for me to email back to them the electronic bank transfer paperwork for payment- it's the last page attachment of their claim form. I did not initially submit their electronic bank transfer form with my initial claim as I preferred paper check and was assured by itravelinsured customer service over the phone,aabsent the form, if claim approved reimbursement would be automatically issued in form of a check and my payment method would be noted. 16 days later I received a email from claims department to send electronic payment form which I did as all replies form them can take up to 16 additional days. Great company would recommend, just be sure to adhere to the trip cancellation qualification policy requirements and have all your ducks in a row BEFORE you send completed claim form with all support documentation (including electronic bank transfer form) and things should go pretty smoothly. Would use again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Everything proceeded as expected.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for your assistance. It was seamless ... and a great relief as I thought I may have to cut my holiday short.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    iTravelInsured was very hard to deal with. I was used to "travelInsured.com", when I could easily increase coverage , see premiums & pay for premiums etc online. With iTravelInsured, I called to get a quote to increase my coverage over the phone. The agent told me they didn't know, but I had to submitq request with the details in writing. Once I got the quote back via eMail, I could not increase the coverage by phone. Again, I had to submit something in writing to the specific department. When I didn't immediately get an answer, I was worried that I wouldn't have that increased coverage. I again called & was told "don't worry, the records indicate you will have the increased coverage", but it has to be done by the "finance" (or some other) department. I was literally on the trip when I got an email back (maybe with an apology about the delay), saying we were completely covered.
    Luckily I didn't have to make a claim. That would have been very worrisome as to dealing with them. Or maybe they are much better with claims. Let's put it this way 1- I spent time writing this review to make sure my views were know re: my experience 2- I will Never use them again, even if they are cheaper & higher rated than another insurance company.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I broke my foot on my cruise, August 25, 2019. I went to the medical clinic on the ship and was advised that there was no treatment available to me other than crutches and they did not recommend those being on a moving ship. I feel this was told to me first because I was able to stand and walk on the foot. Secondly, the clinic was packed with patients and they were trying to thin people out. As far as I could tell, there was one injury emergency from a kitchen worker who appeared to be cut bad and bleeding, an elderly sick lady and SEVERAL crew that seemed to be new and having physicals. I felt with me being able to walk they did not want to deal with me. I hobbled the entire cruise and made due, but I was in terrible pain with a swollen and black and blue photo.

    Holiday weekend prevented treatment from a orthopedic until Tuesday, September 3rd and since my policy expired August 31st, my claim was denied. I sent impeccable records and photos proving the injury occurred while on the ship. I broke my 5th metatarsal bone. I went into a walking boot for 12 weeks and have been in a walking shoe for 5 weeks, the fracture is not completely healed. I now have a bone growth stimulator to get the bone to heal.

    While it's been frustrating dealing with the broken foot, it would have been a relief to be able to rely on the vacation insurance I purchased to cover my expenses. I would have loved to have been treated onboard the ship, first my expenses would have been covered. Secondly, I wouldn't have been in pain and miserable.

    TRAVEL INSURANCE CLAIM REF: TC/iTI/TRVSE18CF/71964

    POLICY NUMBER: 10572019041010492512

    INSURED MEMBERS CLAIMING: Mrs Carolyn Parsons, Mr Christopher Parsons,

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    6 out of 6 people found this review helpful