Overall Rating

0.3% (212) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1246
4 stars

390
3 stars

195
2 stars

83
1 star

129

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

64,706

MONTHLY SALES

1400

REVIEWS

2,089

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

2,089 Reviews Since 2005
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Filed claim

Rating 4 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
October 1, 2024

Steven from IL Verified Squaremouth Customer

Is acceptable.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
September 29, 2024

Lee from FL Verified Squaremouth Customer

I followed their instructions and had no issue with my claim. Would 100% book another policy with IMG.

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3 out of 3 people found this review helpful

Rating 4 out of 5

Policy:
iTravelInsured Travel LX Basic

Review Received:
September 28, 2024

Jack from AZ Verified Squaremouth Customer

STARTED WITH YOU DON'T HAVE A POLICY.
SECOND HAD TO CALL SQUAREMOUTH WHO TOLD ME TO EMAIL THEM
PROVED I HAD A POLICY WITH A RECEIPT.
SENT PART OF CLAIM SEPT. 20,2024

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1 out of 2 people found this review helpful

Rating 1 out of 5

Policy:
iTravelInsured Travel Essential

Review Received:
September 27, 2024

Susan from NH Verified Squaremouth Customer

I never went on the trip and asked months ahead if I could get my premium back. They said absolutely NOT!

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2 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 26, 2024

JEFFREY from CA Verified Squaremouth Customer

Rep helpful in helping me select best policy. Have been doing this with you for the last three years and will continue to do so going forward.

The above said, you don't know how good a trip cancellation / medivac policy is until you actually have to use it.

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1 out of 3 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 26, 2024

Elizabeth from MI Verified Squaremouth Customer

Since I'm not filing any claim, really unable to determine how well your company responds to a circumstance, which is the true measure of an insurance's worth that I paid for.

My pre-departure experience was "not applicable" in my case. Need to include "Not applicable" in your rating system.

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0 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 25, 2024

Edwina from VA Verified Squaremouth Customer

Claim was for a damaged rental car windshield. No problems, no issues. Claim was completed and payment made within 2 weeks. Pleasantly surprised and would recommend.

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 22, 2024

Lila from CA Verified Squaremouth Customer

We unfortunately had to cancel our trip due to emergency surgery which occurred about 4 weeks prior to the start of the trip. I filed a claim online, but found that the information asked for online wasn't complete, so after about a week, I was notified that i needed to sent in yet more information. IMG was quick to tell me that I needed to send more information, but never let me know when the information asked for was complete. I had to call to find that out. I did receive reimbursement for the trip fairly quickly.

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7 out of 7 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 22, 2024

Joan from OH Verified Squaremouth Customer

My only direct contact with IMG was to raise the insured amount after purchasing air tickets. That was easy.

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0 out of 1 people found this review helpful

Rating 4 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
September 22, 2024

Richard from MA Verified Squaremouth Customer

I prefer to speak with a rep rather than having to deal with changes in line