IMG Travel Insurance Reviews

It was confusing and i had to read things over several times, but finally was ok. Found the Squaremouth/IMG relationship diffiult to understand but then someone kindly explained and things went forward.

Easy to work with, we changed dates, and you were very easy to adjust .

I appreciated the short wait time when calling and it was a factor in my recent purchase for a future trip.

The only issue was I could not get through the 24 hour line over the weekend when I was trying to reach them. Hopefully our claim will go through.

Only suggestion would be ability to change dates and amounts on line vs by contacting customer service. Take about 3 days for an email response and another 2-3 days to confirm changes. Travel Insured allows you to do this online immediately.

I called IMG because I wanted to make a claim. Had to go the the ER and Urgent Care in France. Spent about $100 and got receipts for all the meds and doctor visit. Because I paid in euro IMG required that I prove I had purchased euro, they would not accept a copy of my receipt for Urgent care. Decided that it was not worth effort to go to my bank to get proof of euro purchases. I will not use them again. I realize it was only about $100 US dollars but it was the way they handed it that was very disappointing to me.

My daughter experienced a severe trauma, has been diagnosed with PTSD and is very much in need of family support. Hence my need to call off my Sept. trip. I provided a letter from her doctor attesting to her condition, but my claim was denied.

The customer service was hard to contact. Hold time was long and tedious. They really did nothing

Have not heard back from the claims department.

The submittal of the claim was confusing since it was for "other" reasons
The submittal format process was not adopted for "other reasons.