Sales & Service Data

TOTAL SALES
9,402
Since 2005
MONTHLY SALES
317
Average Monthly Sales Since 2005
REVIEWS
136
Since 2005
Overall Rating
4.47 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,402
policies sold

0.1%
negative reviews

0.1% (11) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    96
  • 4 stars
    19
  • 3 stars
    10
  • 2 stars
    4
  • 1 star  
    4
Top Providers
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4.6/5
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IMG
4.47/5

IMG All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Fast, easy and affordable.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Very straight-forward and simple to deal with.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Easy to compare policies to find what I needed.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    The gentleman was wonderful. He called the Hospital Admin and received clarification of info re the claim he required to follow up on my behalf. Very polite and professional.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    IMG took around 3 months from the date of filing to process my claim, and only did so after I contacted customer service twice. Of the claim, they immediately covered most of the transactions, but denied exactly one that comprised 70% of my total claim. They requested credit card statement as the additional proof of payment, and I am yet to hear back from them since I provided it.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    I had a hard time because i was given a different number when I contacted insurance for thr claim.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    We extended our insurance by 60 days directly through IMG. They were very courteous and efficient when I called them. The price was great and the types of coverage are perfect for our situation. Thank you fir providing the tool to search the many options available on the market.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    I canceled my policy before my trip and obtained a refund because the contract says that Squaremouth discriminates against people with HIV. I then purchased a policy from a competitor. Squaremouth’s procedure for obtaining a refund was awkward.

    Was this review helpful to you?

    4 out of 12 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    I had a post- travel concern. There was no wait to talk to a representative. Whose assistance quickly answered my questions.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    Request for an early settlement of my claim

    Review Updated: 03/11/2019

    The Claim is not settled as yet.

    Was this review helpful to you?

    11 out of 13 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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