0.3% (222) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1323
4 stars
407
3 stars
210
2 stars
85
1 star
137
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,258
Since 2005
MONTHLY SALES
3439
Average Monthly Sales Since 2005
REVIEWS
2,208
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,208 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I appreciated my positive experience with IMG because I was looking for a policy that would cover my pet if he became ill. This was the best product I found in that regard (even though expensive). Luckily for me (and for IMG!), my pet did not get sick, nor did I have other travel-related problems (thank goodness). I will likely investigate IMG's products next time I travel.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 27, 2025
Linda from FL
Verified Squaremouth Customer
You made it so easy to do and always answer all my questions. Will be using you in the future with all my travels. Thank you
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 25, 2025
Leonard from MO
Verified Squaremouth Customer
Trip was cancelled because of wildfires.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 24, 2025
Sara from NY
Verified Squaremouth Customer
Easy to understand the policy and purchase. Felt it was good value. Made minor adjustments to the policy pre-trip by calling the help line. The service person was helpful and efficient.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 24, 2025
Barb from NC
Verified Squaremouth Customer
Customer service to select policy was excellent. No claim was made, so I can't attest to that part.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 20, 2025
Sharon from TX
Verified Squaremouth Customer
I made a mistake when I entered the amount that the trip was worth. I called and spoke to a rep who changed it and refunded me for the lesser amount. It showed up on my credit card in 2 days. Very happy with the prompt service!
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8 out of 8 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 20, 2025
Ilse from OR
Verified Squaremouth Customer
I thought the insurance for work was quite expensive for what I got.
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0 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Patriot America Plus
Review Received:
January 15, 2025
Theodore from Mexico
Verified Squaremouth Customer
Absolutely the Worst experience ever!!!! Claims have been denied for months and no resolution. Now seeking legal counsel as nothing has been done and we are going into collections. Never again will I use this or any other insurance associate with you.
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24 out of 24 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 13, 2025
Sharon from DC
Verified Squaremouth Customer
Fortunately there was no need to file a claim. I did call customer service before the trip to extend coverage at the beginning of my travels by one day. It went smoothly.
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3 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 13, 2025
Catherine from FL
Verified Squaremouth Customer
Did not need to utilize
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0 out of 2 people found this review helpful