Sales & Service Data

TOTAL SALES
9,892
Since 2005
MONTHLY SALES
282
Average Monthly Sales Since 2005
REVIEWS
140
Since 2005
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,892
policies sold

0.1%
negative reviews

0.1% (13) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    98
  • 4 stars
    19
  • 3 stars
    10
  • 2 stars
    6
  • 1 star  
    4
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IMG All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    The summary of benefits on the title page does not match up with the policy itself. I believe that’s misleading.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    Simple, easy and the best price

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    They denied everything. Even doctors I found through their website. It was extremely difficult to try and determine what and who they would or wouldn't cover, and in the end, they covered nothing.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    This was generally a good experience. I'm a repeat customer, and I will be back again.
    But there is a certain lack of clarity about the policy itself. There was a kind of pre-claim procedure that sounded like a way to avoid immediate payment for a claim. This was not, of course, made clear in the pre-purchase information.

    As I say, I'll be back, but next time, I'll be asking questions about this.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Patriot America Plus
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was extremely unhelpful. Was waiting on the line for 1 hour (!) to finally get to speak to a person.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Fast, easy and affordable.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Very straight-forward and simple to deal with.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Easy to compare policies to find what I needed.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    The gentleman was wonderful. He called the Hospital Admin and received clarification of info re the claim he required to follow up on my behalf. Very polite and professional.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    IMG took around 3 months from the date of filing to process my claim, and only did so after I contacted customer service twice. Of the claim, they immediately covered most of the transactions, but denied exactly one that comprised 70% of my total claim. They requested credit card statement as the additional proof of payment, and I am yet to hear back from them since I provided it.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    11 out of 11 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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