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I canceled my policy before my trip and obtained a refund because the contract says that Squaremouth discriminates against people with HIV. I then purchased a policy from a competitor. Squaremouth’s procedure for obtaining a refund was awkward.
I had a post- travel concern. There was no wait to talk to a representative. Whose assistance quickly answered my questions.
Request for an early settlement of my claim
Review Updated: 03/11/2019
The Claim is not settled as yet.
We have to two claims. One is a medical claim taking us from Cambodia where we were established to Malaysia for medical procedures. The second is around a theft of a wallet in Greece.
I researched several policies and finally settled on one. When I went to purchase, I got an error message, which said a representative would call me. As I needed the policy quickly, I called the rep directly. It went to voicemail the first try, so tried again and connected with a rep who told me that it seemed that particular insurance company had a technical glitch with that policy. I was told that I would be contacted by another rep once IT looked into it. A couple hours later, I received an email stating that the policy I selected was no longer available and that I needed to pick a new one. I was hesitant to go through the process again, but researched again and found another policy. This time the purchase went through fine. Fortunately I traveled without incident so did not need to open a claim, so I have no feedback on that portion.
Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.
Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)
Fortunately, remained healthy and active! Will use your insurance again the next time I travel!
Took the Patriot America insurance for my trip to the USA
Fell down and broke my hand
1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months
We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.
Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more