Reviews, Sales, and Service Ratings for
IMG

I had to update and extend the dates of our policy prior to our departure when we decided to extend our trip an extra week. IMG was able to extend my policy dates with no problem. Response to my request for extension was quick and easy, Fortunately, our trip went smoothly and we did not have to file any claims. Was very pleased with IMG’s customer service and also with our policy purchase via SquareMouth.com.

The airline cancelled the flight so the trip never happened. I got a refund from the airline but it didn’t cover a new flight last minute with a different airline. I filed a claim. Called about a month ago and was told to wait, that you were very busy. I was about to call again.
Everyone has been very polite but I’m disappointed. This is not a big claim, I wondering how it would have been if I had a major medical emergency. Hesitant to purchase another insurance through Squaremouth.

My trip was interrupted due to my mother being seriously ill and I had to come home early. I had to arrange for new flights home which were costly. How do I initiate this claim?

I found the staff VERY helpful and informative. It was extremely easy to talk to someone. When one is upset regarding a cancellation it was refreshing to deal with a user friendly system. Many thanks.

early Janurary, I made a claim and IMG found every excuses to not process the claim.

frist it took very long time to get response ( 20 to 40 days to get one response) .

in their first response , IMG claimed my address was in US, after I explained the reason I purchased the insurance while I have already in US because the first 31days I have group insurance coverage. then after another 20 days or so, IMG asked me to provide the prove of my residency, I send all my drivers license and passport and our hotel bills gas bills even my candian Tax return, it took another 25 days(I have already back to Canada) that I have received an email to deny the claim ,the reason was I need to purchase an insurance before my trip.(back to the same circle)

IMG is very difficaut to communicate , the call center staff will not answer any questions, the only response from them was "I can escalate your request," then everything I have to communicate through online.

I have purchased travlor insurance from Square mouth for two years , only made one small claim, and it was declined after over three month difficulty communication .
it would be appreciated if you could contact me at 403-4722899 between May8th to May 17th

It is a good thing that we purchased the travel insurance. We never thought we will need it, my husband came down w pneumonia and had to be hospitalized for 3 days in South Africa. I called the customer service line and they gave me the link for the claim, the service was professional and speedy.

keep up the good work

Easy enough to purchase -

Process was clear. Reimbursement was prompt and complete.

IMG's review process is extremely long. It takes 10-12 days to even assign a claim reviewer. I am not impressed with IMG.