Sales & Service Data

TOTAL SALES
7,979
Since 2005
MONTHLY SALES
418
Average Monthly Sales Since 2005
REVIEWS
125
Since 2005
Overall Rating
4.48 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,979
policies sold

0.1%
negative reviews

0.1% (11) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    88
  • 4 stars
    19
  • 3 stars
    7
  • 2 stars
    4
  • 1 star  
    4
Top Providers
Tin Leg
4.59/5
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4.52/5
IMG
4.48/5

IMG All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 1 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    I canceled my policy before my trip and obtained a refund because the contract says that Squaremouth discriminates against people with HIV. I then purchased a policy from a competitor. Squaremouth’s procedure for obtaining a refund was awkward.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    I had a post- travel concern. There was no wait to talk to a representative. Whose assistance quickly answered my questions.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot America
    Review Received:
    From: Verified Squaremouth Customer

    Request for an early settlement of my claim

    Review Updated: 03/11/2019

    The Claim is not settled as yet.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    We have to two claims. One is a medical claim taking us from Cambodia where we were established to Malaysia for medical procedures. The second is around a theft of a wallet in Greece.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    I researched several policies and finally settled on one. When I went to purchase, I got an error message, which said a representative would call me. As I needed the policy quickly, I called the rep directly. It went to voicemail the first try, so tried again and connected with a rep who told me that it seemed that particular insurance company had a technical glitch with that policy. I was told that I would be contacted by another rep once IT looked into it. A couple hours later, I received an email stating that the policy I selected was no longer available and that I needed to pick a new one. I was hesitant to go through the process again, but researched again and found another policy. This time the purchase went through fine. Fortunately I traveled without incident so did not need to open a claim, so I have no feedback on that portion.

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    0 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately, remained healthy and active! Will use your insurance again the next time I travel!

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot America Plus
    Review Received:
    From: Verified Squaremouth Customer

    Took the Patriot America insurance for my trip to the USA
    Fell down and broke my hand
    2 Complaints
    1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
    2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months

    Response From:
    IMG
    IMG:
    Becky
    Response Received:

    We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.

    Was this review helpful to you?

    23 out of 24 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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