Reviews, Sales, and Service Ratings for
IMG

I travel a lot and always purchase travel insurance. IMG has very comprehensive policies.
There is always someone who can help me if I need assistance.

The claim process has been terrible. Highly impersonal and poor communication. I noticed a deposit in my bank account from the provider but no explanation of what it was for. The amount was much less than anticipated. Maybe there is more to come? I don't know since there has been NO communication .

I was due to go to Israel on November 7th. Once the war broke out in October, I cancelled my trip. IMG denied my claim that was over $6,000 due to the fact that my tour operator did not cancel the trip as they were waiting to see what was going to happen with the war.

Finally, my church and tour operator cancelled the trip, so I got reimbursed for most of my trip, but they still penalized. I am still owed over $500. I then put in another claim stating the above and said I am not only requesting the lessor amount. I am now denied as “this wasn’t covered”. WHAT - THIS WAS TERRORISM AND MY POLICY CLEARLY STATES I’M COVERED FOR TERRORISM.

I have now written to the attorney general’s office as well as the Insurance Department to report this horrible company. What was the sense of me paying close to $600 for coverage and then the company keeps finding reasons not to pay my claim. This is unacceptable.

The first associate was not very helpful and she was disinterested.
The second associate was more informative and somewhat helpful.

Our provider at IMG was great, he could’ve sold us a more expensive policy, but he sold us the same policy that he and his wife used for their honeymoon. Because of this, I thought he was very trustworthy, and would use him again. Thankfully, we did not get sick and did not have to use our policy.

User-friendly menu during coverage selection.
Sufficient choices and good value for the money
Easy claim submittal and prompt resolution

The purchase was smooth and easy, and fortunately, I did not need to file a claim. It certainly gave me peace of mind traveling, especially while taking an excursion on my cruise.

No claims. Easy to buy policy. Got what I wanted at a price that I thought was reasonable.

I would strongly recommend you not purchase travel insurance from IMG. You really can't rate a company until you have a claim. I have purchased many travel policies and in fact have about 3 upcoming policies with IMG. I have only filed a claim once about 3 yrs ago and it was seemless. It was with John Hancock. IMG is horrible. I would rate them 0 if I could. I sent them a letter from the carrier explaining why they didn't take my bags (overloaded plane), a letter saying they would deliver 2 days later than my arrival, receipts that I got purchasing purchasing a modest amount of items to tide me over until my bags came, etc. It appears they will do whatever they can to avoid their responsibility. I regret that I currently have 3 more of their policies outstanding over the next 3 months. I just pray I don't have a medical emergency.

Our claim was a very small claim based on two late flights which resulted in missed connections in each direction with the same airline. In each case they re-scheduled us to a following day flight. As a result, we lost the first night's stay at our vacation destination as well as the the first day of value of our 7-day car rental. There was a small amount of incidental meals while stuck at airport/airport hotels.

The requested burdens of proof required in the claim process seemed burdensome for such a small claim. I provided adequate data to IMG to clearly show that the delays occurred resulting in the two trip interruptions. However, I did not obtain a statement from the airline itself. I will find out whether they deny this small ($146.03) claim because I did not provide proof of delays in this exact way.

I had a truly horrible time with Spirit Airlines customer service throughout the delay and re-schedule process in both directions. I do not care to speak with them any time soon, certainly not to beg for a statement to support a small claim for which I can provide full proof by other means.

If IMG honors the claim, I will be pleased and will likely choose them for future needs. If not, they will never get our business again.