Sales & Service Data

TOTAL SALES
2,491
Since 2005
MONTHLY SALES
0
Average Monthly Sales Since 2005
REVIEWS
88
Since 2005
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

2,491
policies sold

0.3%
negative reviews

0.3% (7) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    64
  • 4 stars
    12
  • 3 stars
    5
  • 2 stars
    1
  • 1 stars
    3
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

IMG Reviews


  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Overall, I was very satisfied so far with our IMG insurance experience. Until the outcome of my claim, I can't give my final review. My only comment of note so far is that I contacted IMG when on my trip late on a Saturday to notify them of my medical issue and seeking pre-authorization for treatment and got the impression that the people who handle pre-authorizations are not available during the weekend. So all the person I spoke to was able to do was make note of my call. I sought pre-authorization later when I was in a position to do so. It would be helpful to be somewhat better informed about the notification/pre-authorization procedure when one is in the unfortunate position of having to contact IMG during the weekend.

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    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I have not been contacted regarding my claim yet.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.

    Response From:
    IMG
    IMG:
    Shane Lanning
    Response Received:

    Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

    During Trip
    I did not need to use the insurance during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Policy gave us a sense of confidence while traveling in Cuba.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    You actually speak with a real person. I needed my certification immediately for visa and received it quickly. Phone conversations were very polite & professional. Pleasant company to work with.

    During Trip
    There was no need for customer service during trip. It was a good trip.

    Claim Process
    Because there was no claim I cannot give a complete rating but overall II was satisfied. Take note on returning that you should call to cancel immediately if secondary insurance because if you call after the 1st of month you won't receive that months reimbursement but for the reimbursement I did receive it was accurate and in time frame customer service stated.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    No claim made

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Uneventful trip so did not have any interaction with insurance company.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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