Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.
I have not been contacted regarding my claim yet.
I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.
I did not need to use the insurance during the trip.
You actually speak with a real person. I needed my certification immediately for visa and received it quickly. Phone conversations were very polite & professional. Pleasant company to work with.
There was no need for customer service during trip. It was a good trip.
Because there was no claim I cannot give a complete rating but overall II was satisfied. Take note on returning that you should call to cancel immediately if secondary insurance because if you call after the 1st of month you won't receive that months reimbursement but for the reimbursement I did receive it was accurate and in time frame customer service stated.
Policy gave us a sense of confidence while traveling in Cuba.
No claim made
Uneventful trip so did not have any interaction with insurance company.
Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.
Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.
Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More