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Reviews, Sales and Service Ratings for IMG

IMG Sales & Service Data

Total Sales
2,491
since 2005
Monthly Sales
0
average monthly sales since 2005
Reviews
88
reviews since 2005
Overall Rating
4.54 out of 5
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average on squaremouth 13,696 policies sold - 266 average monthly sales over last 3 months - 15,343 reviews - overall rating 4.47 out of 5

IMG Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.54

average on squaremouth 4.47 out of 5

2,491 policies sold
0.3% negative reviews

0.3% (7) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    64
  • 4 star
    12
  • 3 star
    5
  • 2 star
    1
  • 1 star
    3
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

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    17 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    I have not been contacted regarding my claim yet.

    Was this review helpful to you?
    5 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

    During Trip
    I did not need to use the insurance during the trip.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Policy gave us a sense of confidence while traveling in Cuba.

    Was this review helpful to you?
    1 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    No claim made

    Was this review helpful to you?
    1 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Uneventful trip so did not have any interaction with insurance company.

    Was this review helpful to you?
    1 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.

    Response Received
    IMG
    IMG
    Shane Lanning

    Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.

    Was this review helpful to you?
    0 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Na

    Was this review helpful to you?
    0 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    IMG
    Policy
    Patriot International
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Insurance is always a double edged sword - but better to have it than not. I did get stung by a Scorpion and what crossed through my mind at the time, wow good thing I have insurance in case they have to fly me out of here to the hospital somewhere. I was fine,no need for medical assistance and the Scorpion, is dead!

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    0 out of 3 people found this review helpful