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So far, it has been fine.
The summary of benefits on the title page does not match up with the policy itself. I believe that’s misleading.
Simple, easy and the best price
They denied everything. Even doctors I found through their website. It was extremely difficult to try and determine what and who they would or wouldn't cover, and in the end, they covered nothing.
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
This was generally a good experience. I'm a repeat customer, and I will be back again.
But there is a certain lack of clarity about the policy itself. There was a kind of pre-claim procedure that sounded like a way to avoid immediate payment for a claim. This was not, of course, made clear in the pre-purchase information.
As I say, I'll be back, but next time, I'll be asking questions about this.
Customer service was extremely unhelpful. Was waiting on the line for 1 hour (!) to finally get to speak to a person.
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.
Fast, easy and affordable.
Very straight-forward and simple to deal with.
Easy to compare policies to find what I needed.
The gentleman was wonderful. He called the Hospital Admin and received clarification of info re the claim he required to follow up on my behalf. Very polite and professional.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
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