Sales & Service Data

TOTAL SALES
2,491
Since 2005
MONTHLY SALES
0
Average Monthly Sales Since 2005
REVIEWS
88
Since 2005
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

2,491
policies sold

0.3%
negative reviews

0.3% (7) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    64
  • 4 stars
    12
  • 3 stars
    5
  • 2 stars
    1
  • 1 stars
    3
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

IMG Reviews


  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

    Was this review helpful to you?

    18 out of 18 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I have not been contacted regarding my claim yet.

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

    During Trip
    I did not need to use the insurance during the trip.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    You actually speak with a real person. I needed my certification immediately for visa and received it quickly. Phone conversations were very polite & professional. Pleasant company to work with.

    During Trip
    There was no need for customer service during trip. It was a good trip.

    Claim Process
    Because there was no claim I cannot give a complete rating but overall II was satisfied. Take note on returning that you should call to cancel immediately if secondary insurance because if you call after the 1st of month you won't receive that months reimbursement but for the reimbursement I did receive it was accurate and in time frame customer service stated.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Policy gave us a sense of confidence while traveling in Cuba.

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    1 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    No claim made

    Was this review helpful to you?

    1 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Uneventful trip so did not have any interaction with insurance company.

    Was this review helpful to you?

    1 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.

    Response From:
    IMG
    IMG:
    Shane Lanning
    Response Received:

    Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    From: Verified Squaremouth Customer

    Na

    Was this review helpful to you?

    0 out of 3 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

Read more

Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

Read more

One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More