Named a Solid Choice by NerdWallet

John Hancock Ins. Agency has been featured by NerdWallet as a solid choice for travel insurance in 2023.

NerdWallet recognized John Hancock for its three tiers of coverage, with Bronze, Silver, and Gold plans to choose from, and its simple add-on options, including Cancel For Any Reason, Accidental Death & Dismemberment coverage, and rental car insurance.

“John Hancock’s travel insurance policies are some of the better options out there, allowing you to choose from three different plans to suit your travel needs.”

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Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

Search for John Hancock Insurance Agency, Inc. Policies
All policies provide worldwide coverage unless stated prior to purchase.
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John Hancock Insurance Agency, Inc.

Overall Rating 4.2
  • 5 stars
    764
  • 4 stars
    255
  • 3 stars
    127
  • 2 stars
    53
  • 1 star  
    80

62,594
policies sold

0.2%
negative reviews

0.2% (133) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
866-511-9104
Hours of Operation:

Monday - Friday, 7:00am to 10:00pm ET

Claims Phone:
1-866-511-9104
Claims Hours of Operation:

Monday – Friday, 8am – 5pm ET

Mail to:
Starr Travel Claims
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland, Ohio 44101-4729
Emergency Assistance:
Inside USA 1-833-322-1237
Outside USA +1-819-566-0612
Claims Email:
StarrTravelClaims@sedgwick.com
Fax: John Hancock Insurance Agency, Inc. has not provided a fax number for claims.
Provider Claims Website

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.

Verified Customer Reviews

  • 1,311 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 25, 2024
    Anthony from FL Verified Squaremouth Customer

    I needed to change dates of our travel and they were extremely helpful and prompt.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    February 16, 2024
    Christian from NY Verified Squaremouth Customer

    I had inadvertently entered the incorrect start date for the trip. I called the agent when I realized the mistake and they immediately corrected it and sent a follow up policy with the correct dates. This was very important as Ecuador was asking for proof of medical evacuation in 2023. They seemed to have dropped this requirement January 1, 2024; so technically we could have travelled without a policy, but it felt good to have one.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 12, 2024
    Shocked from MD Verified Squaremouth Customer

    John Hancock had great customer service. If you file a claim, you will deal with Sedgwick. That was a horrible experience. Be prepared to investigate ( I thought they were paid for that). Be prepared to submit items that were already submitted. Now before buying policies I have to inquire who the 3rd party companies are that business is conducted with.

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    3 out of 3 people found this review helpful

All reviews are from verified John Hancock Insurance Agency, Inc. customers.

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