Why Choose John Hancock Insurance Agency, Inc. for Travel Insurance
Notable Features
- All policies hold an AM Best’s Rating of A (Excellent)
- Up to $1,000,000 in Medical Evacuation coverage
- 14-day Money Back Guarantee period across all plans
John Hancock Insurance Agency, Inc. is one of the most reputable and experienced insurance providers in the nation. They offer travelers three plans, named Bronze, Silver, and Gold, that provide ranging levels of protection against cancellations, delays, medical emergencies, and other common travel disruptions.
All of John Hancock Insurance Agency’s plans offer at least $50,000 in Emergency Medical coverage and at least $250,000 in Medical Evacuation coverage. These limits meet Squaremouth’s recommendations for international trips. Their coverage limits for other benefits are competitive within the industry, and they’re among the most popular providers for Cancel For Any Reason plans.
John Hancock Insurance Agency is rated well among its customers on Squaremouth, with only 0.2% of verified customers leaving a negative review. Customers specifically rate the provider’s pre-trip customer service highly, giving John Hancock Insurance Agency 4.5 stars out of 5.
This provider summary was written internally by a Squaremouth policy expert.
About John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.
Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.
Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.
Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.
Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.
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5 stars
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4 stars271
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3 stars144
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2 stars61
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1 star95
67,777
policies sold
0.2%
negative reviews
0.2% (156) negative reviews to sales
Average on Squaremouth is 0.2%
Policies Offered by John Hancock Insurance Agency, Inc.
Bronze
Policy Description:
A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Silver
Policy Description:
A competitive plan that offers increased benefits over the Bronze Plan.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Gold
Policy Description:
Our deluxe plan with the highest coverage limits of the three plans we offer.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Verified Customer Reviews
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Rating 4 out of 5Policy:
SilverReview Received:
May 11, 2025Rosemarie from SC Verified Squaremouth CustomerWas this review helpful to you?The claims process was slow and very laborious! It was a one month long trip and I had arranged all the stops and stays myself. They repeatedly required me to send them every single one of the travel stops and hotels arrangements, even though they were irrelevant to our claim. I had to send well over 100 pages of documentation, and then they required me to resend much of it. The response time varied from a few days to over a month. The total processing time from claim to payment was about 4 months. The way they process claims is to categorize them, so they paid us under the "lost baggage" category, when in reality we were robbed. They did not pay for contents, they did pay the max for each of our (1) bag. Since my husband paid for the hotel while we waited for me to get an emergency passport with his Marriott points, they did not credit anything for that. In the end, they did pay, so overall I'm happy with that. It was just such a painful process.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
April 16, 2025Hong from NJ Verified Squaremouth CustomerWas this review helpful to you?The underwriter tried everything they can in order not to pay what should be covered. My trip was interrupted due to the cancellation of my credit card affected by credit card theft. They first requested all the documents and repeatedly requested same documents again and again for many weeks. Then they claimed that this is not an unforeseen event on the fine printed list of unforeseen events. Thus they refused to cover the claim. I will spread this on social media as much as I can to warn future travelers not to fall in the trap, and I will contact insurance commissioner to ask for help.
2 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
April 5, 2025James from NY Verified Squaremouth CustomerWas this review helpful to you?Thank you for reassuring me that if anything was to happen I'd be covered medically.
0 out of 0 people found this review helpful
All reviews are from John Hancock customers
Contact Information for John Hancock Insurance Agency, Inc.
866-511-9104
Hours of Operation:
Monday - Friday, 7:00am to 10:00pm ET
1-866-511-9104
Claims Hours of Operation:
Monday – Friday, 8am – 5pm ET
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland, Ohio 44101-4729
Outside USA +1-819-566-0612
StarrTravelClaims@sedgwick.com
Fax: John Hancock Insurance Agency, Inc. has not provided a fax number for claims.