Why Choose John Hancock Insurance Agency, Inc. for Travel Insurance

Notable Features

  • All policies hold an AM Best’s Rating of A (Excellent)
  • Up to $1,000,000 in Medical Evacuation coverage
  • 14-day Money Back Guarantee period across all plans

John Hancock Insurance Agency, Inc is one of the most reputable and experienced insurance providers in the nation. They currently offer travelers three plans, named Bronze, Silver and Gold, that provide ranging levels of protection against cancellations, delays, medical emergencies, and other common travel disruptions.

All of John Hancock Insurance Agency’s plans offer at least $50,000 in Emergency Medical coverage and at least $250,000 in Medical Evacuation coverage. These limits meet Squaremouth’s recommendations for international trips. Their coverage limits for other benefits are competitive within the industry, and they’re among the most popular providers for Cancel For Any Reason plans.

John Hancock Insurance Agency is rated well among its customers on Squaremouth, with only 0.2% of verified customers leaving a negative review. Customers specifically rate the providers pre-trip customer service highly, giving John Hancock Insurance Agency 4.5 stars out of 5.

This provider summary was written internally by a Squaremouth policy expert.

About John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

John Hancock Insurance Agency, Inc.

Overall Rating 4.19
  • 5 stars
    782
  • 4 stars
    258
  • 3 stars
    130
  • 2 stars
    55
  • 1 star  
    83

64,255
policies sold

0.2%
negative reviews

0.2% (138) negative reviews to sales
Average on Squaremouth is 0.2%

Named a Solid Choice by NerdWallet

John Hancock Ins. Agency has been featured by NerdWallet as a solid choice for travel insurance in 2023.

NerdWallet recognized John Hancock for its three tiers of coverage, with Bronze, Silver, and Gold plans to choose from, and its simple add-on options, including Cancel For Any Reason, Accidental Death & Dismemberment coverage, and rental car insurance.

“John Hancock’s travel insurance policies are some of the better options out there, allowing you to choose from three different plans to suit your travel needs.”

Read more

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, New York, NY 10022

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, New York, NY 10022

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, New York, NY 10022

AM Best #: 013853

AM Best Rating: A (Excellent)

Verified Customer Reviews

  • 1,340 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 13, 2024
    Lawrence from FL Verified Squaremouth Customer

    The purchasing part was very easy. We have communicated with your customer service reps regarding a claim that we are filing. They have been stellar in their professional and courteous manners. We are a bit confused by a recent email we received asking for documentation for our claim. Some of what they asked for was not pertinent and some of it had already been submitted via upload on your website.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    June 6, 2024
    Linda from GA Verified Squaremouth Customer

    I filed a claim for a shore excursion that was cancelled and not reimbursed.
    I provided all the documentation that was provided by the travel agent showing that the excursion was cancelled because of the conflict in Israel but we still have not been reimbursed for those expenses.

    Linda & Steven Smith
    6782965670

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    May 27, 2024
    Thomas from WA Verified Squaremouth Customer

    Like all insurance, this policy gave us peace of mind. On travel insurance this being in two critical areas: (1) knowing that we could plan and finance our trip in advance without having to worry about getting sick or otherwise experiencing real impediments to us going on our trip {cancel for any reason policy}; and (2) knowing that if we got sick or injured while we were abroad that we could get adequate medical care and get back to the US without ruining ourselves financially.

    Was this review helpful to you?

    0 out of 0 people found this review helpful
Show All Reviews

All reviews are from John Hancock Ins Agency customers

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
866-511-9104
Hours of Operation:

Monday - Friday, 7:00am to 10:00pm ET

Claims Phone:
1-866-511-9104
Claims Hours of Operation:

Monday – Friday, 8am – 5pm ET

Mail to:
Starr Travel Claims
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland, Ohio 44101-4729
Emergency Assistance:
Inside USA 1-833-322-1237
Outside USA +1-819-566-0612
Claims Email:
StarrTravelClaims@sedgwick.com
Fax: John Hancock Insurance Agency, Inc. has not provided a fax number for claims.
Provider Claims Website