Named Best for SoloTravelers by Forbes

“Traveling solo can be an entirely different ballgame if this is your first time alone. In addition to checking neighborhood safety scores, you should also consider getting a policy from John Hancock Travel.

John Hancock is a leading name in the insurance business world. Their travel insurance plans are a good option for solo travelers. While you can’t add children, you can have generous coverage amounts at reasonable rates. You can choose between their Bronze, Silver, and Gold plans that start at $24 per trip.”

Read full article on Forbes.com

Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

John Hancock Insurance Agency, Inc.

Overall Rating 4.38
  • 5 stars
    477
  • 4 stars
    148
  • 3 stars
    65
  • 2 stars
    18
  • 1 star  
    27

26,751
policies sold

0.3%
negative reviews

0.3% (77) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
1-866-888-7803 or 317-582-2660
Hours of Operation:

Everyday, 24 hours a day

Claims Phone:
1-866-888-7803 or 317-582-2660
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
Starr Indemnity & Liability Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Emergency Assistance:
Inside USA 1-866-888-7150
Outside USA 317-582-2690
Claims Email:
JHIAclaims@sevencorners.com
Fax: 317-575-2256

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.

Recent Customer Reviews for John Hancock Insurance Agency, Inc.

Overall Rating 4.38 Out of 5

View all John Hancock Insurance Agency, Inc. reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 767 Reviews Since 2012

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Overall disappointed with my policy I purchased from John Hancock - While it provided good coverage the claim process is unnecessarily long. They use a third party - Seven Corners - to process claims. This adds to the delays - Often customer service will take a week or longer to respond to an email I send. I still haven't been paid the full amount - Inexplicably two parts of my claim weren't paid or mentioned in my EOB. I emailed customer service approximately two weeks ago about the issue - I received a response one week later saying they would follow-up - And have no heard anything since.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I have spoken with John Hancock Customer Service twice and both times have been impressed. Agents on the phone are friendly and very helpful.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I will not be using this agency again. I feel like I jumped through hoops to provide information and all it got me was a Claim Denial.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Friends of ours got the exact same insurance that we did. They are now filing a medical claim for an ankle injury occurring on our Rhine River trip. Due to stress, I contacted John Hancock Insurance Agency to understand the process involved for a medical claim. The representative was extremely helpful and reassuring. She could not give me details due to HIPAA regulations, but told me that they were covered for new flight arrangements that would decrease their flights home from three to two flights. The doctor in Switzerland had advised decreasing their flight time due to the possibility of DVT and PE. It is extremely stressful to be in a foreign country when needing medical help; however, John Hancock's Insurance representative (Amy) made the difference. Thank you.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim online and have not heard anything back.

    Was this review helpful to you?

    0 out of 1 people found this review helpful