Named Best for SoloTravelers by Forbes

“Traveling solo can be an entirely different ballgame if this is your first time alone. In addition to checking neighborhood safety scores, you should also consider getting a policy from John Hancock Travel.

John Hancock is a leading name in the insurance business world. Their travel insurance plans are a good option for solo travelers. While you can’t add children, you can have generous coverage amounts at reasonable rates. You can choose between their Bronze, Silver, and Gold plans that start at $24 per trip.”

Read full article on Forbes.com

Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

John Hancock Insurance Agency, Inc.

Overall Rating 4.35
  • 5 stars
    499
  • 4 stars
    152
  • 3 stars
    69
  • 2 stars
    21
  • 1 star  
    32

29,074
policies sold

0.2%
negative reviews

0.2% (53) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
1-866-888-7803 or 317-582-2660
Hours of Operation:

Everyday, 24 hours a day

Claims Phone:
1-866-888-7803 or 317-582-2660
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
Starr Indemnity & Liability Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Emergency Assistance:
Inside USA 1-866-888-7150
Outside USA 317-582-2690
Claims Email:
JHIAclaims@sevencorners.com
Fax: 317-575-2256

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.

Recent Customer Reviews for John Hancock Insurance Agency, Inc.

Overall Rating 4.35 Out of 5

View all John Hancock Insurance Agency, Inc. reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 805 Reviews Since 2012

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    March 31, 2020
    Maria from NJ Verified Squaremouth Customer

    Purchased cancel for any reason insurance. Still working with John Hancock to provide them with everything they need to honor the claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    March 28, 2020
    Monica from WA Verified Squaremouth Customer

    During the coronavirus crisis, I was in Mexico. I was trying to contact John Hancock to get some information about my policy. If I had been quarantined in Mexico, would my policy still be in effect? If I chose to stay in Mexico past my Return date, would I have coverage? Could I buy more coverage to extend my coverage? I called the customer service line, and a recording said there would be a long wait but I could get a call back. I never received a call back I was greatly unhappy with their customer service. In a crisis, I needed my questions answered. That is why IPurchased insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    March 27, 2020
    Jeffrey from KS Verified Squaremouth Customer

    I was confused regarding what number to call/whom to contact IF a problem should arise. Squaremouth? JH ? Starr? All of these had their hands in acquiring the policy. I called JH and they helped me right away.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    March 26, 2020
    kp from TX Verified Squaremouth Customer

    Haven't filed a claim yet -- will be filing as soon as I get the forms.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    March 25, 2020
    Mark from CA Verified Squaremouth Customer

    Our trip to Morocco and Portugal was interrupted due to the travel ban from Europe back to the United States imposed by President Trump on March 13th. We were forced to find a flight home via Canada through Air Canada. We successfully made it home on March 16th. We had to purchase a new one-way ticket as our Air France return flight was canceled.

    I have presented a claim with Air France and I am unclear if this interruption is covered by the policy. It is not clear. Any help clarifying would be beneficial.

    Mark Ribisi

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    0 out of 0 people found this review helpful