A Best Travel Insurance Provider 2021 by Forbes

John Hancock Insurance Agency was recognized by Forbes as one of the Best Travel Insurance Companies in 2021, earning a five-star rating for their high levels of reimbursement, including “Top-notch emergency medical evacuation coverage of $1 million”.

Forbes also credits additional perks for the high rating, including “Only 3 hours of trip delay needed for an insurance payout” and a “14-day free look period”.

“This plan is packed with coverage options that offer high levels of reimbursement.”

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Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

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John Hancock Insurance Agency, Inc.

Overall Rating 4.24
  • 5 stars
    631
  • 4 stars
    210
  • 3 stars
    94
  • 2 stars
    37
  • 1 star  
    61

51,665
policies sold

0.2%
negative reviews

0.2% (98) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
866-511-9104
Hours of Operation:

Monday - Friday, 7:00am to 10:00pm ET

Claims Phone:
855-422-6462
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
Claim Benefit Services
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 1-833-322-1237
Outside USA +1-819-566-0612
Claims Email:
Affinityclaims@us.crawco.com
Fax: 1-855-830-3728
Provider Claims Website

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.