Sales & Service Data

Since 2012
Average Monthly Sales Since 2012
Since 2012
Overall Rating
4.38 Out of 5


Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

policies sold

negative reviews

0.7% (48) negative reviews to sales
Average on Squaremouth is 0.6%

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Top Providers
InsureandGo USA
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General Information

John Hancock Insurance Agency, Inc. Why buy from John Hancock Insurance Agency, Inc.?

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by American Modern Home Insurance Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. Optional coverages are available including Adventure Sports, increased emergency medical limits, AD&D and Cancel for any Reason.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums

Silver – our preferred plan for individuals or families. Your children or grandchildren, aged 18 and younger (23 and younger if full-time student or your fully dependent children) are all included with your paid premium. Silver has higher coverage limits than the Bronze plan.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. Children are not included. Pre-existing condition exclusion waiver may apply.

John Hancock Insurance Agency, Inc.
197 Clarendon Street
Boston, MA 02116
United States
Telephone: 877-617-2832

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Claims Contact Information

Contact by Telephone
Customer Service Number: 1-866-888-7803 or 317-582-2660
Hours of Operation: Weekdays 8:00am - 7:00pm EST
Claims Filing Number: 1-866-888-7803 or 317-582-2660
Claims Hours of Operation: Weekdays, 8:00am - 6:00pm EST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 1-866-888-7150 (toll free)
Outside USA 317-582-2690 (collect call)
Contact by Email & Mail
Fax: 317-575-2256
Mail to:
American Modern Home Insurance Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Provider Claims Website

For use with these products: Bronze, Silver, Gold

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

Times Staff Writer

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Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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