A Best Travel Insurance Provider 2021 by Forbes

John Hancock Insurance Agency was recognized by Forbes as one of the Best Travel Insurance Companies in 2021, earning a five-star rating for their high levels of reimbursement, including “Top-notch emergency medical evacuation coverage of $1 million”.

Forbes also credits additional perks for the high rating, including “Only 3 hours of trip delay needed for an insurance payout” and a “14-day free look period”.

“This plan is packed with coverage options that offer high levels of reimbursement.”

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Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

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John Hancock Insurance Agency, Inc.

Overall Rating 4.33
  • 5 stars
    503
  • 4 stars
    154
  • 3 stars
    70
  • 2 stars
    23
  • 1 star  
    36

30,822
policies sold

0.2%
negative reviews

0.2% (59) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
1-866-888-7803 or 317-582-2660
Hours of Operation:

Everyday, 24 hours a day

Claims Phone:
1-866-888-7803 or 317-582-2660
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
Starr Indemnity & Liability Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Emergency Assistance:
Inside USA 1-866-888-7150
Outside USA 317-582-2690
Claims Email:
JHIAclaims@sevencorners.com
Fax: 317-575-2256

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.

Recent Customer Reviews for John Hancock Insurance Agency, Inc.

Overall Rating 4.33 out of 5

View all John Hancock Insurance Agency, Inc. reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 818 Reviews Since 2012

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    February 6, 2021
    David from MO Verified Squaremouth Customer

    Added to our coverage months after initial purchase. Easy transaction and helpful agent!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    November 14, 2020
    J from NY Verified Squaremouth Customer

    I bought a policy for a trip to Australia. Due to a fourteen day mandatory government quarantine, the trip was not possible. I submitted a claim for a Virgin Australia flight. Virgin Australia went into bankruptcy and could not honor its refund policy.

    The policy did not have an exclusion for a pandemic but did cover a quarantine and vendor bankruptcy.

    John Hancock told me if I had flown to Australia and been in quarantine at a hotel in Australia for two weeks, my much larger claim would have been valid. Since I was not quarantined, the claim was not valid. There was no definition of quarantine in the policy information.

    John Hancock definition of bankruptcy of a vendor only applied to US companies and the claim was denied. The definition was in the policy information.

    I find it hard to understand how a trip cancellation due to a mandated quarantine is not covered. I am reevaluating the value of travel insurance and will certainly avoid John Hancock in the future.

    Was this review helpful to you?

    24 out of 24 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    June 19, 2020
    JP from WI Verified Squaremouth Customer

    Purchased trip insurance Sept 2019 (before pandemic and well before any Covid related new policy T&Cs) for $6000 which covered pre-existing conditions; had to cancel trip due to MD documented 'do not travel' recommendation based on 2 medical conditions of a traveling companion. Despite her sickness being a policy medical 'covered reason' the nominal claim (only $1400) was denied from John Hancock, Starr Indemnity, Seven Corners; the Squaremouth 'zero complaint' guarantee was also not helpful to resolve the problem. There was no attempt by any involved party to make the situation 'right' in case of any interpretation of the policy by non-medical analysts. THIS WAS A CLEAR, MD DOCUMENTED MEDICAL COVERED REASON FOR A NOMINAL $ CLAIM WHICH WAS DENIED INCLUDING WITH AN ESCALATION.

    This situation also highlights the limited value of trip insurance (insurance sounds good until you need it and companies find a reason to deny a claim payment). Of course, it also did not matter at all that flights were cancelled to the destination + global health & govt organizations did not recommend international travel; even now USA travelers are not allowed into Greece and/or need a quarantine upon arrival.

    Was this review helpful to you?

    35 out of 36 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    June 10, 2020
    Marlene from WA Verified Squaremouth Customer

    Hello,

    I was given your information by someone who does a considerable amount of travel. So I trusted both her and you company.

    At the time of my purchase, I was directed by the webpage to select the "Cancel For Any Reason" (the most expensive insurance) so that the Corona Virus could be covered.

    My student study abroad was canceled and I started submitting my claim in March. I have personally spent hours on the phone and via email to discuss the requirements for submitting a claim. After following their direction, I have received several email requesting more information which resulted in more delays.
    The insurance company seems to think that I received a refund, which I didn't because I canceled my flight prior to the airlines providing reimbursement assistance.

    I have also submitted more documentation showing that I had the operation, and that I would not be able to take the flight.

    I have had numerous email with the representatives and I still haven't received my money for the cancel trip. I'm an ex Air Force Intelligence officer and I take great care providing detail information. So, I'm frustrated by this whole claim scenario. I'm not sure I would recommend this company to other travelers.

    Was this review helpful to you?

    35 out of 35 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    April 8, 2020
    Stephen from FL Verified Squaremouth Customer

    I filed a claim on 3/19/20. Today is 4/7/20 and I haven't heard back from them.

    Was this review helpful to you?

    15 out of 15 people found this review helpful