Sales & Service Data

Since 2012
Average Monthly Sales Since 2012
Since 2012
Overall Rating
4.33 Out of 5


Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

policies sold

negative reviews

0.5% (58) negative reviews to sales
Average on Squaremouth is 0.6%

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General Information

John Hancock Insurance Agency, Inc. Why buy from John Hancock Insurance Agency, Inc.?

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by American Modern Home Insurance Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. Optional coverages are available including Adventure Sports, increased emergency medical limits, AD&D and Cancel for any Reason.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums

Silver – our preferred plan for individuals or families. Your children or grandchildren, aged 18 and younger (23 and younger if full-time student or your fully dependent children) are all included with your paid premium. Silver has higher coverage limits than the Bronze plan.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. Children are not included. Pre-existing condition exclusion waiver may apply.

John Hancock Insurance Agency, Inc.
197 Clarendon Street
Boston, MA 02116
United States
Telephone: 877-617-2832

Remember, you are only a few quick questions away from an instant quote from all the major travel insurance providers.

Contact Information

Contact by Telephone
Customer Service Number: 1-866-888-7803 or 317-582-2660
Hours of Operation: Weekdays 8:00am - 7:00pm EST
Claims Filing Number: 1-866-888-7803 or 317-582-2660
Claims Hours of Operation: Weekdays, 8:00am - 6:00pm EST
Emergency Assistance Numbers
24 Hour Emergency Assistance Numbers:
Inside USA 1-866-888-7150 (toll free)
Outside USA 317-582-2690 (collect call)
Contact by Email & Mail
Fax: 317-575-2256
Mail to:
American Modern Home Insurance Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Provider Claims Website

For use with these products: Bronze, Silver, Gold

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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