Overview
Pros & Cons
Plans & Coverage
Cost of Plans
The Bottom Line
What You Need To Know About John Hancock
Founded in 1862, John Hancock Insurance Agency, Inc. is one of the most trusted names in travel insurance, offering three plans—Bronze, Silver, and Gold—tailored to fit different budgets and coverage needs. Each plan includes at least $50,000 in Emergency Medical coverage and $250,000 for Medical Evacuation, meeting Squaremouth’s international travel recommendations. Their high coverage limits, primary medical coverage on all three products at a competitive price, and popular Cancel For Any Reason (CFAR) options make them a top choice for many travelers.
John Hancock is known for its excellent pre-trip service, with a 4.5 out of 5 customer rating and only 0.2% negative reviews. Starr Indemnity & Liability Company underwrites the company’s plans, and it holds an AM Best rating of A+ (Superior) for financial strength.
Our Take: John Hancock is a reputable and trustworthy option for those seeking customizable plans with high medical and cancellation coverage. With reliable support during emergencies and a user-friendly claims process, it’s a well-rounded choice for travelers.
John Hancock Customer Satisfaction Ratings
Check out what travelers like you think about John Hancock:
John Hancock At-a-Glance
- High medical coverage limits (up to $500K+) for international travelers
- CFAR add-on available on select plans
- Good customer support and claims assistance
- 14-day Money Back Guarantee period across all plans
- Slightly higher average premiums for more comprehensive coverage
Ready to explore your options? Compare John Hancock plans against other top providers.
Find The Plan That’s Right For You
John Hancock offers plans for every traveler—explore its plans to choose the best plan for your trip.
| Plan | Medical |
Evacuation & Repatriation |
Trip Cancellation | Trip Interruption | CFAR Option |
|---|---|---|---|---|---|
| Bronze | $50,000 Primary | $250,000 | 100% of the trip cost | 125% of the trip cost | |
| Silver | $100,000 Primary | $500,000 | 100% of the trip cost | 150% of the trip cost | |
| Gold | $250,000 Primary | $1,000,000 | 100% of the trip cost | 150% of the trip cost |
John Hancock vs. The Competition:
How It Stacks Up
What’s the best provider? That depends on your trip. Choosing the right one can save you thousands. Here’s how John Hancock stacks up.
| Plan Features |
|
 |
|---|---|---|
| Overall Coverage | High medical limits and comprehensive trip protection |
Broad coverage, with options for customization |
| Cost | Moderate to high with flexible options |
Moderate pricing with flexible plan options |
| Customer Rating |
4.2
Good
|
4.5
Very Good
208 Reviews
|
| AM Best Rating | A (Excellent) | A (Excellent) |
| Unique Benefits | High medical limits, CFAR, adventure travel add-ons |
Sporting equipment coverage |
| Insurance Partners | Backed by Starr Indemnity & Liability Company. | Backed by BCS Insurance Company and Jefferson Insurance Company. |
How Much Will A John Hancock Plan Cost For Your Trip?
Take a look at how the average cost of John Hancock’s policies compares to similar plans from other top providers
* The average premium is calculated using the last 12 months of sales, including trip cancellation, for consumers ages 20 to 59, with a trip cost between $5,000 - $9,999.
The Bottom Line:
Is John Hancock Worth It?
John Hancock Travel Insurance provides substantial coverage for those seeking high medical and trip interruption limits. With options across budget and premium plans, it offers comprehensive choices for all types of travelers.
Contact Information for John Hancock Insurance Agency, Inc.
Customer Service: 866-511-9104
Hours of Operation:
Monday - Friday, 7:00am to 10:00pm ET
Claims Phone: 1-866-511-9104
Claims Hours of Operation:
Monday – Friday, 8am – 5pm ET
Mail to:
Starr Travel Claims
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland,
Ohio
44101-4729
Emergency Assistance:
Inside USA: 1-833-322-1237
Outside USA: +1-819-566-0612
Claims Email: StarrTravelClaims@sedgwick.com
Fax: John Hancock Insurance Agency, Inc. has not provided a fax number for claims.
Provider Claims Website: Please click here