Named Best for SoloTravelers by Forbes

“Traveling solo can be an entirely different ballgame if this is your first time alone. In addition to checking neighborhood safety scores, you should also consider getting a policy from John Hancock Travel.

John Hancock is a leading name in the insurance business world. Their travel insurance plans are a good option for solo travelers. While you can’t add children, you can have generous coverage amounts at reasonable rates. You can choose between their Bronze, Silver, and Gold plans that start at $24 per trip.”

Read full article on Forbes.com

Why buy from John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.

Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.

Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.

Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.

John Hancock Insurance Agency, Inc.

Overall Rating 4.33
  • 5 stars
    501
  • 4 stars
    154
  • 3 stars
    70
  • 2 stars
    23
  • 1 star  
    35

29,299
policies sold

0.2%
negative reviews

0.2% (58) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for John Hancock Insurance Agency, Inc.

Customer Service:
1-866-888-7803 or 317-582-2660
Hours of Operation:

Everyday, 24 hours a day

Claims Phone:
1-866-888-7803 or 317-582-2660
Claims Hours of Operation:

Everyday, 24 hours a day

Mail to:
Starr Indemnity & Liability Company
c/o Seven Corners
303 Congressional Blvd.
Carmel, Indiana 46032
Emergency Assistance:
Inside USA 1-866-888-7150
Outside USA 317-582-2690
Claims Email:
JHIAclaims@sevencorners.com
Fax: 317-575-2256

Policies Offered by John Hancock Insurance Agency, Inc.


Bronze

Policy Description:

A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Silver

Policy Description:

A competitive plan that offers increased benefits over the Bronze Plan.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Gold

Policy Description:

Our deluxe plan with the highest coverage limits of the three plans we offer.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for John Hancock Insurance Agency, Inc.

Recent Customer Reviews for John Hancock Insurance Agency, Inc.

Overall Rating 4.33 Out of 5

View all John Hancock Insurance Agency, Inc. reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 815 Reviews Since 2012

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    June 19, 2020
    JP from WI Verified Squaremouth Customer

    Purchased trip insurance Sept 2019 (before pandemic and well before any Covid related new policy T&Cs) for $6000 which covered pre-existing conditions; had to cancel trip due to MD documented 'do not travel' recommendation based on 2 medical conditions of a traveling companion. Despite her sickness being a policy medical 'covered reason' the nominal claim (only $1400) was denied from John Hancock, Starr Indemnity, Seven Corners; the Squaremouth 'zero complaint' guarantee was also not helpful to resolve the problem. There was no attempt by any involved party to make the situation 'right' in case of any interpretation of the policy by non-medical analysts. THIS WAS A CLEAR, MD DOCUMENTED MEDICAL COVERED REASON FOR A NOMINAL $ CLAIM WHICH WAS DENIED INCLUDING WITH AN ESCALATION.

    This situation also highlights the limited value of trip insurance (insurance sounds good until you need it and companies find a reason to deny a claim payment). Of course, it also did not matter at all that flights were cancelled to the destination + global health & govt organizations did not recommend international travel; even now USA travelers are not allowed into Greece and/or need a quarantine upon arrival.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    June 10, 2020
    Marlene from WA Verified Squaremouth Customer

    Hello,

    I was given your information by someone who does a considerable amount of travel. So I trusted both her and you company.

    At the time of my purchase, I was directed by the webpage to select the "Cancel For Any Reason" (the most expensive insurance) so that the Corona Virus could be covered.

    My student study abroad was canceled and I started submitting my claim in March. I have personally spent hours on the phone and via email to discuss the requirements for submitting a claim. After following their direction, I have received several email requesting more information which resulted in more delays.
    The insurance company seems to think that I received a refund, which I didn't because I canceled my flight prior to the airlines providing reimbursement assistance.

    I have also submitted more documentation showing that I had the operation, and that I would not be able to take the flight.

    I have had numerous email with the representatives and I still haven't received my money for the cancel trip. I'm an ex Air Force Intelligence officer and I take great care providing detail information. So, I'm frustrated by this whole claim scenario. I'm not sure I would recommend this company to other travelers.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    April 8, 2020
    Stephen from FL Verified Squaremouth Customer

    I filed a claim on 3/19/20. Today is 4/7/20 and I haven't heard back from them.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    April 7, 2020
    walter taylor from CA Verified Squaremouth Customer

    Your claims process is a joke. It was obvious that you were intent on denying the claim prior to reviewing the evidence. Your position that the mere existence of Corona virus in late January meant that it was foreseeable that it would result in the cancellation of flights and therefore coverage was denied, is absurd, arbitrary and capricious. I will never utilize your services again.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    April 6, 2020
    Alan from VA Verified Squaremouth Customer

    My third purchase of travel insurance with squaremouth, very easy to get a policy. Unfortunately a claim this trip - hopefully all works out.

    Was this review helpful to you?

    0 out of 0 people found this review helpful