Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

It would be helpful to be provided with a paper copy of policy

Our claim is ongoing at this point as we needed to supply additional documentation in the form of credit card statements that showed we had paid.

Courteous agents.

We updated our policy before departure with date changes and insurance coverage amount. It was quick and very easy.

This is based on the age and I think that the charges for an older person is biased based on age. Not fair.

We had to cancel our trip. We purchased cancel for any reason. We did the cancellation as instructed. All paperwork from our travel agency was provided with our cancellation. That was almost one month ago. They keep asking for a cancellation letter. We have sent twice, including with the first day of our claim, a cancellation notice provided by the cruise line. They continue to say they need one. I spoke with a supervisor who stated she did see the cancellation document and she would have the reviewer call me. The reviewer called and left a message that they need a cancellation document. This makes no sense. The travel agent says to have them call. I have also mentioned this. After a month of providing everything they are still saying they do not have a letter, but the supervisor confirms they do. This whole process has been ridiculous. They just dont want to pay our claim. I would never recommend or use them again. And I want my money back. I am considering putting in a complaint with the insurance commissioner soon.

The process was easy and my agent was very helpful. Having a policy gave me peace of mind during my trip.

I’m disappointed in how long it is taking to hear back on my claim.

Terrible communication with the 24 hour line - I was given conflicting information. Their systems were down? And they were unable to accurately answer my questions.

A member of our group wasn't feeling well and thought they might need a prescription medicine in our destination spot. We contacted the insurer's 24 hr line to find out what to do. It was an OK experience- the insurer was not medical and didn't have advice on where to go locally, but did initiate a claim I think.