Sales & Service Data

TOTAL SALES
25,447
Since 2012
MONTHLY SALES
467
Average Monthly Sales Since 2012
REVIEWS
735
Since 2012
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,447
policies sold

0.3%
negative reviews

0.3% (75) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    453
  • 4 stars
    144
  • 3 stars
    63
  • 2 stars
    17
  • 1 star  
    26
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John Hancock Insurance Agency, Inc. All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The agent was professional and knowledgeable.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the speed with which the claim was resolved, nor the final result. The policy paid out exactly as I thought it should have.

    My only complaint involves communication. After filing the complaint, I never received any acknowledgement that the claim had been received, or that the supporting documents I had submitted were satisfactory. A simple acknowledgement would have been quite welcome. But then again, given the speed with which the claim was resolved, I was in limbo only a short while.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I am withholding further comment about JH until I learn the outcome of my claim. I was not at all reassured by the response of the JH representative on the assistance line.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Agent on phone was friendly but not knowledgeable. Policy language is ambiguous and agent couldn’t make sense of it.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    We had a cancelled flight at one of our stops and it said on policy that after a three hour delay we can get 750 each traveler upon calling they told us that we can only get 150 each this is really disgusting we paid top notch price for this insurance and now that this happened we are not getting that which we deserve. Also we are jewish people and we cant eat everything only kosher so after the cancelled flight we didnt get kosher meals on any of the flights cuz our food was on the earlier airplane so we starved till we got back to new york...this is service??at least the money weshould get thanx for understanding hanah schonbrun i wouldnt recommend this policy to no one

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I don’t recall a pre-departure conversation with John Hancock insurance.

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    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I will have a better idea of whether or not I have had a good experience after my claim is processed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    You definitely took the hassle away from having to choose the right policy terms for our cruise vacation. Peace of mind was very improbable us and that’s what you provided us . Thank you!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting on my claim to be processed.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Luckily I did not need this policy as nothing serious happened during my trip. But it would have been a great shame if I didn’t have it when I needed it.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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