Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

3 weeks in and still no resolve with my claim for my husband who passed away. Not happy

During my trip to China I was infected with the Covid virus. I had a documented positive test result. My trip was ruined and I wanted to return to the United States. This would incur cancellation fees with the airlines and increase cost for the new flight. The insurance company refused to cover these charges unless I got a note from a Chinese doctor stating that I must return home immediately for treatment. Such a note is impossible to get in a Chinese emergency room setting. So my choices were to pay the additional airline costs out of my own pocket or else suffer through Covid in a foreign country.

John Hancock/Sedgwick Claim services are denying my claim because I do not have a completed medical authorization form and receipts for payment.
The acccident happened in Bolivia and we had to pay the bills in cash so the only receipts we have are cash receipts.

The processing company for Sedwick says we have to talk to John Hancock and when I call John Hancock they say we have to talk to Sedwick who processes their claim. So no one wants to take responsibility to help me get reimbursed for medical expenses due to an acccident in Bolivia for which I purchased travel insurance for.

You can be sure that I will not purchase travel insurance from John Hancock again and we travel to Bolivia 3 times a year.

Friendly and helpful staff

After vigorous research, I thought that the John Hancock Silver policy was the best deal. Thankfully i did not have to use it.

I was unable to travel and had to file a claim. I have submitted over 30 documents and the claim has not yet been resolved??!!
My experience has been a zero stars. I will NEVER buy this policy again!!!!!

I needed to change dates of our travel and they were extremely helpful and prompt.

I had inadvertently entered the incorrect start date for the trip. I called the agent when I realized the mistake and they immediately corrected it and sent a follow up policy with the correct dates. This was very important as Ecuador was asking for proof of medical evacuation in 2023. They seemed to have dropped this requirement January 1, 2024; so technically we could have travelled without a policy, but it felt good to have one.

John Hancock had great customer service. If you file a claim, you will deal with Sedgwick. That was a horrible experience. Be prepared to investigate ( I thought they were paid for that). Be prepared to submit items that were already submitted. Now before buying policies I have to inquire who the 3rd party companies are that business is conducted with.