Sales & Service Data

TOTAL SALES
24,756
Since 2012
MONTHLY SALES
587
Average Monthly Sales Since 2012
REVIEWS
721
Since 2012
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,756
policies sold

0.3%
negative reviews

0.3% (75) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    446
  • 4 stars
    139
  • 3 stars
    61
  • 2 stars
    17
  • 1 star  
    26
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4.59/5
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IMG
4.47/5

John Hancock Insurance Agency, Inc. All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    You definitely took the hassle away from having to choose the right policy terms for our cruise vacation. Peace of mind was very improbable us and that’s what you provided us . Thank you!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting on my claim to be processed.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Luckily I did not need this policy as nothing serious happened during my trip. But it would have been a great shame if I didn’t have it when I needed it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    This is fifth time bought travel insurance from John Hancock. To date no claim filed with them and satisfied with the coverage covered by them.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The travel insurance didn't cover our issue and we lost our deposit for the trip. I know they can't cover everything, but all we did was lose our deposit + the amount of the policy. It was all a waste.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I was assisted very well when I file for a claim regarding a 24 hours delay and had to stay in the international airport terminal at the San Francisco Airport during my personal recent trip overseas. I was grateful for the assistance to me.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    John Hancock provided us with a fair price for the specific kinds of insurance we were looking to purchase. We did not file a claim so I only have the interaction with them on purchasing the policy. We appreciate all the benefits covered within the policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I have had a 5 star experience up until it came time to file a claim. My boyfriend and I traveled together to Ecuador. We both missed our connecting flight on the way home due to weather and had to spend a day in Miami. I filed the claim information that was sent to me after speaking with the customer service agent by phone. My boyfriend filed his claim online. He received his compensation about 2 days after filing. I'm going on 2 weeks, and have had to resubmit information. We sent in the exact information.
    My experience now has gone down to 2-3 stars, and it's getting lower every day. This is really inconsistent service, something you guys should check into.
    Samantha Cook

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Had help understanding policies and coverage, well explained by agent, gave me peace of mind for my entire trip.

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    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    They ask for receipts as evidences of what I had to spent due to baggage delay. They don’t understand that there are no receipts when people buy something in Vietnam.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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