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You definitely took the hassle away from having to choose the right policy terms for our cruise vacation. Peace of mind was very improbable us and that’s what you provided us . Thank you!
I am waiting on my claim to be processed.
Luckily I did not need this policy as nothing serious happened during my trip. But it would have been a great shame if I didn’t have it when I needed it.
This is fifth time bought travel insurance from John Hancock. To date no claim filed with them and satisfied with the coverage covered by them.
The travel insurance didn't cover our issue and we lost our deposit for the trip. I know they can't cover everything, but all we did was lose our deposit + the amount of the policy. It was all a waste.
I was assisted very well when I file for a claim regarding a 24 hours delay and had to stay in the international airport terminal at the San Francisco Airport during my personal recent trip overseas. I was grateful for the assistance to me.
John Hancock provided us with a fair price for the specific kinds of insurance we were looking to purchase. We did not file a claim so I only have the interaction with them on purchasing the policy. We appreciate all the benefits covered within the policy.
I have had a 5 star experience up until it came time to file a claim. My boyfriend and I traveled together to Ecuador. We both missed our connecting flight on the way home due to weather and had to spend a day in Miami. I filed the claim information that was sent to me after speaking with the customer service agent by phone. My boyfriend filed his claim online. He received his compensation about 2 days after filing. I'm going on 2 weeks, and have had to resubmit information. We sent in the exact information.
My experience now has gone down to 2-3 stars, and it's getting lower every day. This is really inconsistent service, something you guys should check into.
Had help understanding policies and coverage, well explained by agent, gave me peace of mind for my entire trip.
They ask for receipts as evidences of what I had to spent due to baggage delay. They don’t understand that there are no receipts when people buy something in Vietnam.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more