Sales & Service Data

TOTAL SALES
26,193
Since 2012
MONTHLY SALES
326
Average Monthly Sales Since 2012
REVIEWS
749
Since 2012
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,193
policies sold

0.3%
negative reviews

0.3% (75) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    464
  • 4 stars
    146
  • 3 stars
    64
  • 2 stars
    17
  • 1 star  
    26
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John Hancock Insurance Agency, Inc. All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    we will see

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    My travel dates changed. It was very easy to change my travel dates on the policy.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Our Flight was cancelled due to airport strike. I had 3 hour trip delay and cancel for any reason.Trip delay was 28 hours and had to change airports. Claim paid with no problems. Having receipts and flight cancellation documents made it go quicker. Got prompt reply to emails. I would use John Hancock again.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Happy with the company thus bought to date all the travel insurance through them.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The agents were helpful, direct and pleasant.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I contacted John Hancock to ask a couple of questions. My main concern was that there was no place on the original application to note who would be a beneficiary, should I die on the trip. I was told they would add the beneficiary to the contract and send it to me, but I never received the new contract.

    It seems to me that when choosing a policy, we should be able to include the chosen beneficiary.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    It went perfectly. The claim form was simple, submitted it and scanned receipts online, they sent confirmation it was received. The check arrived in the mail two weeks later.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    The agent was professional and knowledgeable.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the speed with which the claim was resolved, nor the final result. The policy paid out exactly as I thought it should have.

    My only complaint involves communication. After filing the complaint, I never received any acknowledgement that the claim had been received, or that the supporting documents I had submitted were satisfactory. A simple acknowledgement would have been quite welcome. But then again, given the speed with which the claim was resolved, I was in limbo only a short while.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I am withholding further comment about JH until I learn the outcome of my claim. I was not at all reassured by the response of the JH representative on the assistance line.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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