Notable Features
John Hancock Insurance Agency, Inc is one of the most reputable and experienced insurance providers in the nation. They currently offer travelers three plans, named Bronze, Silver and Gold, that provide ranging levels of protection against cancellations, delays, medical emergencies, and other common travel disruptions.
All of John Hancock Insurance Agency’s plans offer at least $50,000 in Emergency Medical coverage and at least $250,000 in Medical Evacuation coverage. These limits meet Squaremouth’s recommendations for international trips. Their coverage limits for other benefits are competitive within the industry, and they’re among the most popular providers for Cancel For Any Reason plans.
John Hancock Insurance Agency is rated well among its customers on Squaremouth, with only 0.2% of verified customers leaving a negative review. Customers specifically rate the providers pre-trip customer service highly, giving John Hancock Insurance Agency 4.5 stars out of 5.
This provider summary was written internally by a Squaremouth policy expert.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.
Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.
Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.
Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.
Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.
Policy Description:
A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Policy Description:
A competitive plan that offers increased benefits over the Bronze Plan.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Policy Description:
Our deluxe plan with the highest coverage limits of the three plans we offer.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Let's see how the claim goes through the process. I've provided as much information as I can.
The purchasing part was very easy. We have communicated with your customer service reps regarding a claim that we are filing. They have been stellar in their professional and courteous manners. We are a bit confused by a recent email we received asking for documentation for our claim. Some of what they asked for was not pertinent and some of it had already been submitted via upload on your website.
I filed a claim for a shore excursion that was cancelled and not reimbursed.
I provided all the documentation that was provided by the travel agent showing that the excursion was cancelled because of the conflict in Israel but we still have not been reimbursed for those expenses.
Linda & Steven Smith
6782965670
All reviews are from John Hancock Ins Agency customers
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