Why Choose John Hancock Insurance Agency, Inc. for Travel Insurance
Notable Features
- All policies hold an AM Best’s Rating of A (Excellent)
- Up to $1,000,000 in Medical Evacuation coverage
- 14-day Money Back Guarantee period across all plans
John Hancock Insurance Agency, Inc is one of the most reputable and experienced insurance providers in the nation. They currently offer travelers three plans, named Bronze, Silver and Gold, that provide ranging levels of protection against cancellations, delays, medical emergencies, and other common travel disruptions.
All of John Hancock Insurance Agency’s plans offer at least $50,000 in Emergency Medical coverage and at least $250,000 in Medical Evacuation coverage. These limits meet Squaremouth’s recommendations for international trips. Their coverage limits for other benefits are competitive within the industry, and they’re among the most popular providers for Cancel For Any Reason plans.
John Hancock Insurance Agency is rated well among its customers on Squaremouth, with only 0.2% of verified customers leaving a negative review. Customers specifically rate the providers pre-trip customer service highly, giving John Hancock Insurance Agency 4.5 stars out of 5.
This provider summary was written internally by a Squaremouth policy expert.
About John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans distributed by John Hancock Insurance Agency are underwritten by Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.
Our wide-ranging trip protection plans cover you and your family for domestic and international destinations and cruise trips. These Plans provide 24/7 multilingual assistance and insurance benefits to protect your financial investment and reimburse unforeseen covered expenses while you travel. We offer three plans to suit your insurance needs and our emergency medical plans are primary coverage. You may purchase an optional Cancel for any Reason Coverage, if eligible, for extra cancellation coverage for any reason up to 48 hours prior to departure. Please see the policy for full coverage details. Customer service and claims support is available 24/7.
Bronze – a basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Silver – a competitive plan that offers increased benefits over the Bronze Plan for items such as missed connection, baggage and emergency medical expenses and emergency medical evacuation.
Gold – our deluxe plan with the highest coverage limits of the three plans we offer. This plan includes Emergency Medical Evacuation up to $1,000,000 and includes trip cancellation and interruption, baggage loss and delay benefits, accidental death and dismemberment and missed connection coverage. Please see the policy for coverage details.
Trust John Hancock Insurance Agency for your travel insurance needs. You may be glad you did.
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5 stars
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4 stars256
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3 stars130
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2 stars55
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1 star82
63,832
policies sold
0.2%
negative reviews
0.2% (137) negative reviews to sales
Average on Squaremouth is 0.2%
Policies Offered by John Hancock Insurance Agency, Inc.
Bronze
Policy Description:
A basic plan with comprehensive coverage. Lower coverage limits than our other two plans with our lowest premiums.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Silver
Policy Description:
A competitive plan that offers increased benefits over the Bronze Plan.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Gold
Policy Description:
Our deluxe plan with the highest coverage limits of the three plans we offer.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, New York, NY 10022
AM Best #: 013853
AM Best Rating: A (Excellent)
Verified Customer Reviews
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Rating 5 out of 5Policy:
SilverReview Received:
May 15, 2024Cynthia from MO Verified Squaremouth CustomerWas this review helpful to you?We had to cancel our trip due to a medical condition of one of our travel companions. The process to file our claim and proper documentation was fairly easy and the claim was paid in a timely manner.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 15, 2024Robert from NJ Verified Squaremouth CustomerWas this review helpful to you?None at this time. Will give you an update in 4 weeks.
Rob
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 10, 2024Lola from WA Verified Squaremouth CustomerWas this review helpful to you?We had planned and booked a trip to London for 2 weeks in late April, flying with miles, staying mostly in London but with a 4-day all-inclusive holiday of guided walking in the Peak District. The latter expense was the main non-refundable expense, which I covered with the insurance. My husband was diagnosed with a bad case of shingles one week before our departure date to London. We canceled the trip and I filed a claim on the John Hancock claims portal around April 15. The claim was acknowledged immediately and I received one request for additional documentation, which I provided. The claim was processed and I received notice by email that it had been approved 2 weeks after filing. We received the check from John Hancock by May 1.
The process was quick and easy, and totally satisfactory. We will be choosing this insurance comp[any for our trip insurance in the future.
1 out of 1 people found this review helpful
All reviews are from John Hancock Ins Agency customers
Contact Information for John Hancock Insurance Agency, Inc.
866-511-9104
Hours of Operation:
Monday - Friday, 7:00am to 10:00pm ET
1-866-511-9104
Claims Hours of Operation:
Monday – Friday, 8am – 5pm ET
c/o Sedgwick Claims Management Services, Inc.
PO Box 94645
Cleveland, Ohio 44101-4729
Outside USA +1-819-566-0612
StarrTravelClaims@sedgwick.com
Fax: John Hancock Insurance Agency, Inc. has not provided a fax number for claims.