Arch RoamRight

I did not make the planned trip, postponing it until May, 2021.

Up to this latest interaction with RoamRight, I was satisfied. Now that I had to file a claim for a trip cancelled due to medical reasons, information has been extremely slow in coming and very vague. Seems like RoamRight is doing everything possible to not have to process the Claim. I get the same old run-around every time I call to status my claim.
I intend to pursue action through the FL Attorney General Office and Consumer Protection Agency. Maybe they can get RoamRight pointed in the right direction to settle my claim.

Our trip was postponed and Arch agreed to extend our policy indefinitely so that it can be applied to the same trip at a future date.

Roam Right allowed us to defer used of our travel insurance for one year when Viking had to cancel our March river cruise.

I filed a claim using their online system. It's slightly clunky and challenging to navigate but, not horrible. After filing, I got an email from one of their agents stating I needed to turn in their own (Arch RoamRight) Attending Physician Statement in addition to the letter I submitted from my physician the day I saw her for an upper respiratory infection (three days prior to my scheduled departure). I found that annoying given that I was sick at the time and not going to the doctor with the intention of cancelling my long planned trip. Given the craziness of the health care system due to COVID-19, I just today got back the required form from my physician - via US Mail. I uploaded it to the Arch RoamRight site this afternoon and am now awaiting a response from the company. If they approve my claim for me and the rest of my family (seven people in all) based on the facts I submitted and without further delay, I would likely rate them a 4.5. If they contest or continue to request more documentation, my rating will reflect that fact.