About Arch RoamRight
RoamRight offers trip cancellation and travel medical insurance plans for leisure, adventure and business travelers, students and groups traveling domestically or internationally. Whether you’re traveling alone, as a family or with a group, we can help. Our Elite, Preferred and Essential plans will even include one child (17 or younger) at no additional cost with each covered adult. Our plans provide coverage for trip cancellation and interruption, trip delay, lost baggage, medical expenses, emergency medical evacuation, security evacuation, accidental death and dismemberment, etc. Additional upgrades are available for Cancel For Any Reason, Hazardous Sports, Additional Accidental Death and Dismemberment, and more. RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Let RoamRight help you travel smarter wherever you roam!
74,462
policies sold
0.1%
negative reviews
0.1% (105) negative reviews to sales
Average on Squaremouth is 0.4%
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5 stars
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4 stars
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3 stars111
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2 stars22
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1 star48
Contact Information for Arch RoamRight
800-699-3845
Hours of Operation:
Weekdays, 8:30am - 9:00pm ET
855-762-6252
Claims Hours of Operation:
Weekdays, 9:00am - 5:00pm ET
Hunt Valley, Maryland 21031
Outside USA 443-279-7335 (collect call)
Recent Customer Reviews for Arch RoamRight
View all Arch RoamRight reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
PreferredReview Received:
From: Annette from IL Verified Squaremouth CustomerIt was easy, professional, extremely thorough, they helped me pick the the best plan for me and what I was looking for. There was always somebody on the other end and they were very patient. I would definitely recommend and personally use them again for my next overseas adventure!
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0 out of 0 people found this review helpful -
Overall Rating 3 out of 5Policy:
PreferredReview Received:
From: Donna from CA Verified Squaremouth CustomerHaving travel insurance gave us piece of mind. I researched companies and found Squaremouth. The online process was easy enough and helped raise my awareness of reasons to be insured in this day and age while traveling. The costs were reasonable. Be sure you read the actual policy as it helps understand the actual insurable events!
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0 out of 0 people found this review helpful -
Overall Rating 5 out of 5Policy:
PreferredReview Received:
From: Pamela from MO Verified Squaremouth CustomerCalled to find out what I needed to do to file a claim. They were very helpful in answering all of my questions and providing details of how to file.
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0 out of 0 people found this review helpful -
Overall Rating 1 out of 5Policy:
PreferredReview Received:
From: John from WA Verified Squaremouth CustomerI had a straight forward delay by Norwegian Air that meant I missed my connection in London on easyJet. I contacted Arch RoamRight and submitted the information requested for 'delay'. I received a subsequent email with additional requirements that were essentially impossible to provide - certainly not without hours and hours of effort on my part. It is my clear impression that RoamRight's goal is to make a claim submittal so difficult - so challenging that they avoid the possibility of ever having to pay out on a policy. I am furious with the process and the experience. I will never use your service again.
Response From:
Arch RoamRight:
TimResponse Received:
John,
Thank you for taking the time to reach out to us.
As with any insurance claim, the carrier needs documentation to support the claim. The documentation requested from you in relation to your trip delay claim is the same we ask of all our trip delay claimants and is standard across the travel insurance industry.
As trip delays are common, obtaining confirmation of trip delay from your airline is typically a simplified process.
Our high customer ratings across the web as well as our A+ rating with the Better Business Bureau are a testament that we pay claims when they meet criteria for coverage as outlined by the policy, and when we have all the needed documentation.
If you have any questions about your claim or the required documentation, you can contact us at claims@roamright.com, or at 855-762-6252.
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0 out of 0 people found this review helpful -
Overall Rating 4 out of 5Policy:
PreferredReview Received:
From: Elizabeth from MA Verified Squaremouth Customersite is easy to navigate and live chat was helpful.
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0 out of 0 people found this review helpful
Policies offered by Arch RoamRight
Essential
Policy Description:
The Essential plan is RoamRight’s lowest-cost trip cancellation policy, which provides basic Medical, Dental and Evacuation benefits without all the bells and whistles. One child (under the age of 18) is included with each adult plan purchased. The Essential plan does not include AD&D coverage.
Underwritten By: Arch Insurance Company
Underwritten Location: Harborside 3 210 Hudson Street, Suite 300 Jersey City, NJ 07311-1107, UNITED STATES
AM Best #: 03186
AM Best Rating: A+ (Superior)
Preferred
Policy Description:
The Preferred plan is our most flexible trip cancellation policy, providing Medical, Dental, Evacuation and AD&D benefits and many optional coverages like Cancel for Work Reason and more. The Preferred plan also includes coverage for one child (under the age of 18) with each covered adult.
Underwritten By: Arch Insurance Company
Underwritten Location: Harborside 3 210 Hudson Street, Suite 300 Jersey City, NJ 07311-1107, UNITED STATES
AM Best #: 03186
AM Best Rating: A+ (Superior)
Elite
Policy Description:
The Elite plan has the highest limits when compared to other RoamRight travel insurance packages. Cancel for Work Reason is built-in along with AD&D (air common carrier only coverage) in addition to regular AD&D coverage. Optional benefits include Cancel for Any Reason, Renter’s Collision Insurance, and many more. In addition, the Elite plan includes coverage for one child (under the age of 18) with each covered adult.
Underwritten By: Arch Insurance Company
Underwritten Location: Harborside 3 210 Hudson Street, Suite 300 Jersey City, NJ 07311-1107, UNITED STATES
AM Best #: 03186
AM Best Rating: A+ (Superior)
Multi-Trip
Policy Description:
RoamRight’s Multi-Trip plan takes all of the great features from our normal Trip Cancellation plans and expands them into a convenient annual contract with 12 months of coverage for trips lasting 30 days or less.
Underwritten By: Arch Insurance Company
Underwritten Location: Harborside 3 210 Hudson Street, Suite 300 Jersey City, NJ 07311-1107, UNITED STATES
AM Best #: 03186
AM Best Rating: A+ (Superior)
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Additional Information