Arch RoamRight

I could not finalize the payment on the site. I had to call them.

The claim was handled to our satisfaction in most respects. I knocked off a star because we received an email asking for more information when all the necessary documentation was already in their hands. I had to send two emails to explain this. Also, telephone contact with our claim representative was impossible. No transfer to another rep, no phone message, just a dropped call in one instance. However, ARR was great acknowledging that they received our claim and were processing it.

I tried to make a claim to cancel my trip due to the both of my twins but unfortunately was told it wasn't a good enough reason, lost out on refund from the insurance after getting no response but the cruise let me cancel with penalty. I will probably return but this experience wasn't that great

I had to cancel my trip. Claims representatives were professional, polite, courteous, understanding, knowledgeable, and efficient. They answered my questions, and were very helpful and informative. Filing the claim was relatively simple. I received a check in about one month. I would definitely recommend this insurance company.

When it was clear that I needed to make a claim, I contacted Roamright who responded quickly and helpfully.