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I took the family to Tanzania. Because of the early booking, I paid in installments. The Customer Service Representative advised me to also get the insurance in installments. Before we left, we received a package giving us phone numbers and information that we might need while we were on our trip. Luckily, we had no issues on the trip; but I felt comfortable that we were in "good hands" if we did. Thank you very much for the peace of mind.
Great service. No complaints.
I just filled out the claim form information and I have to say that asking the Physician to include 6 months worth of documentation on a person's health is ridiculous. I have seen another form where they just ask if the person's condition was stable in the 60 days prior to booking the trip. That makes sense. If my claim for Return fare is rejected because we did not include 6 months of documentation, I will consider this insurance a sham. My father in law has fought a 14 year battle with prostrate cancer. His condition was totally stable in March when we booked the trip but he quickly declined into hospice care and we were called to come home from our tip in July. Thank you for your help, I am filing for Return Fare only and I hope it is processed smoothly. Martha
As a repeat customer, I continue to be pleased with your process and performance.
We felt confident knowing we had good travel insurance. We use arch roam right on all of our trips.
Good assurance to have this travel insurance!
I have never purchased travel insurance before. The site gave useful comparison information and deciding which one worked for me was easy to do. I would recommend Arch Roam Right to anyone.
My wife required treatment at a local clinic in St. John USVI and Rx . United Healthcare communicated by phone to steward us through the process. We are awaiting claim processing.
When I became ill in a European country I phoned 24 Hour customer service to ask questions about the best way to get care for which I could file a claim, if needed. My questions were answered.
Happily, the care I received in Vienna, Austria was free under their socialized medical system, and I only paid a small amount out of pocket for antibiotics.
I had a few questions about my policy medical payments (if needed), adding additional coverage as the trip plans grew, etc. All were answered quickly and completely.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 11 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more