Reviews, Sales, and Service Ratings for
Arch RoamRight

Claim is pending as I gather required documentation

I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.

Mary,

Thank you for your review.

We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.

Regards,
The Arch RoamRight Team

For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.

In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.

Edmond,

Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!

Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.

While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.

I did not make the planned trip, postponing it until May, 2021.

Up to this latest interaction with RoamRight, I was satisfied. Now that I had to file a claim for a trip cancelled due to medical reasons, information has been extremely slow in coming and very vague. Seems like RoamRight is doing everything possible to not have to process the Claim. I get the same old run-around every time I call to status my claim.
I intend to pursue action through the FL Attorney General Office and Consumer Protection Agency. Maybe they can get RoamRight pointed in the right direction to settle my claim.

Our trip was postponed and Arch agreed to extend our policy indefinitely so that it can be applied to the same trip at a future date.

Roam Right allowed us to defer used of our travel insurance for one year when Viking had to cancel our March river cruise.