Sales & Service Data

TOTAL SALES
79,282
Since 2012
MONTHLY SALES
322
Average Monthly Sales Since 2012
REVIEWS
2,112
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

79,282
policies sold

0.1%
negative reviews

0.1% (112) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    1450
  • 4 stars
    429
  • 3 stars
    121
  • 2 stars
    26
  • 1 star  
    51
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4.6/5
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4.45/5

Arch RoamRight All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It turns out we should probably purchase primary medical instead of secondary, as finding a way to get to a doctor in Madrid was going to be a big hassle. The only recommended sources were hospitals (ER's) and that is not useful for a cold/flu situation. A doctor in a clinic would be much better and easier to access the services.

    Took them a long time to get back to us after we initially called.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Everything was fine. But it was confusing at times in terms of trying to pick the best policy option for me. I figured it out eventually, but my conversation with customer service was not very helpful. They could not adequately answer my questions. The email prior to our trip was extremely helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to work wit6. Answered my questions about the policy. Great price

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Quick & easy service, would recommend!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    No contact means that there were no problems that would be addressed by policy. That is good. The purchasing of policy was easy once we decided what we wanted.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Buying the policy was easy. It was clearly explained to me. Since happily I didn't have to file a claim, I can't comment on that part of the process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Did not have to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We changed our destination in advance of our trip, and RoamRight customer service made it easy to change our policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My initial trip with Uniworld to Venice was canceled because of damage to the ship. Arch RoamRight easily transferred my insurance to a substitute equivalent cruise by Uniworld. I was impressed by the ease of this procedure.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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