Sales & Service Data

TOTAL SALES
77,181
Since 2012
MONTHLY SALES
475
Average Monthly Sales Since 2012
REVIEWS
2,055
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,181
policies sold

0.1%
negative reviews

0.1% (111) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1412
  • 4 stars
    415
  • 3 stars
    117
  • 2 stars
    25
  • 1 star  
    51
Top Providers
Tin Leg
4.59/5
Arch RoamRight
4.52/5
IMG
4.48/5

Arch RoamRight All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This recent trip was a "replacement" for one we intended to take a year earlier but had to cancel due to a medical situation. RoamRight dealt with our claim in a most helpful manner - this was a new experience for my wife and I - and we received checks for all of our cancelled expenses, which we used to fund this years trip. We would recommend RoamRight to anyone needing to purchase trip insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our flight out of Denver was delayed by a day due to weather. This meant we would arrive at our hotel a day later than planned and would lose a day of our vacation. However, we contacted British Airways, with whom we had an air and hotel package, and they changed our hotel reservations for arrival a day later and departure a day later than originally planned, and they changed our return flight for a day later. This meant that our vacation would extend one day beyond the dates we provided when we purchased your plan. I called your customer service, explained the situation, and was told that you were able to change the end date on our policy to one day later. Thanks, we really appreciated this.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Representatives were very helpful and maintained a professional positive attitude. Pricing tool is first class including the explanation of coverage.

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    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I called to ask about what to do if my scheduled airline did not fly - expected bankruptcy. Took forever and never really got an answer

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    After purchasing Arch RoamRight I have never spoken with customer service again. i didn't have to use the insurance which is great.

    Thank you,
    Rita Brunton

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We would love to find a travel policy that does not include medical coverage. We would hope that eliminating this part of the coverage would bring the price down a bit. Our private medical insurance would have covered us on a reimbursable basis.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It was amazing to personalize the type of travel insurance I wanted to purchase and get it at such a low rate. I was pick pocketed in Barcelona and missed my flight due to my passport being stolen. Turning in the claims for the expenses I incurred due to this event was very easy. The claim was handled quickly and I received a check in the mail promptly. Can't say enough good about this company. Highly recommend.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My wife was diagnosed with dementia prior to the trip. The travel agent was able to refund all but $500.00 of the cost of the trip. We filed a
    claim and got $250.00 back for her. I guess you thought I would go by myself as my half was not returned.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Had no claim, but needed to increase both length of time and insured value. Process to do it was painless and fast with a super customer service agent.

    Cruise several times per year and have used Roam Right several times and Squaremouth every time.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Eventually my claim was resolved satisfactorily, but I submitted all the documents in support of my claim at the end of October 2018 and did not receive payment until Jan 2019, which I thought was an exessive amount of time for a straightforward mediical claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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