Sales & Service Data

TOTAL SALES
33,735
Since 2012
MONTHLY SALES
1749
Average Monthly Sales Since 2012
REVIEWS
994
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,735
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    664
  • 4 stars
    213
  • 3 stars
    50
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had a very hard time trying to reached customer service when I was in the Philippines. Matter of fact, I wasn't able to reach anyone at all! When I tried to call the non-US toll free number, my call didn't go thru so many time and when it did ring, nobody was picking up. Very frustrating...

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Rey,
    We are sorry you had difficulty reaching us on your trip. For future reference, if you need to contact RoamRight from outside of the US, please call our assistance number collect at 1-603-328-1382 or email us at customerservice@roamright.com. We can also provide some customer service via social media, via our Facebook page (www.facebook.com/roamright) or through Twitter (www.twitter.com/roamright). If you send us a private message online, we can call you back directly.

    Was this review helpful to you?

    185 out of 188 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Did not take the trip and the airline (Lufthansa) will refund the airfare because cancellation was due to hospitalization. However I did check with the insurance provider before calling the airline (which is required by the insurance carrier) and they required a great deal more documentation than the airline, so I'm not sure I would recommend this carrier--a signed note from the attending physician on hospital letterhead should be enough; not a detailed diagnosis, etc., which the carrier required. Would suggest anyone using insurance ask for claim forms in advance so you can see what info would be required to file a claim. If it is unreasonable, then don't buy it.

    Was this review helpful to you?

    111 out of 112 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My trip was delayed, and RoamRight paid the full amount of my claim with no qestions or hassles, getting me a check within ten days of my submission.

    Was this review helpful to you?

    88 out of 89 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was forced to come home early because my sister was critically ill. Roam Right's claim forms were easy to fill out and I received a check for the amount I had claimed in three weeks.

    Was this review helpful to you?

    75 out of 76 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I never went on my trip because of the circumstances. My daughter did not make the olympic team so I therefore had no reason to go. I called and the claim was processed immediately. What I really appreciated is they had someone call me prior to sending the checks to me just to make sure I wasn't shocked at the amount I was getting back. They wanted to make sure that I was only going to get 75% of the original investment. I knew that ahead of time because Squaremouth insurance agents helped me select the best possible insurance given my circumstances and I knew I could only get 75% back. I just appreciated that they took the time to call and make sure that I understood.

    Was this review helpful to you?

    93 out of 95 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

    During Trip
    No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

    Claim Process
    Currently assembling claim details -- company responses at this point are unknown.

    Was this review helpful to you?

    91 out of 93 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

    During Trip
    I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

    Claim Process
    No claims

    Was this review helpful to you?

    61 out of 62 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.

    Was this review helpful to you?

    38 out of 38 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It is like dealing with a huge black hole. Everything goes in and very little comes out. Whether I get reimbursed or not it will be the last time time I will deal with Roan Right. Delay and three weeks to handle a claim and then more delays.

    I have tried to explain to xxxxxxxxxxx xxxxxxx that there was not doctor involved when I cancelled the trip; until after i came back home. I got my letter from her cardiologist and forwarded it to him. No response.

    I really hate doing this as I am the sole caregiver for my wife who has both a heart problem and Alzheimer's Disease. So to say I am stressed is an understatement. I will try to stay away from any company or service that causes me more stress than I already have. I am not looking for a pass because of our situation, just some service.

    This is my last and final attempt at getting compensation. i will however, do my best to offer my solicited advice should anyone ask me.

    Respectfully
    Paul from Florida

    Was this review helpful to you?

    33 out of 33 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel due to illness and part of my claim was denied (advance payments for museums). This makes no sense as these advance payments are a valid part of what must be paid in advance to travel and are often non-refundable.

    Was this review helpful to you?

    47 out of 48 people found this review helpful

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