Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
16,160
since 2012
Monthly Sales
616
average monthly sales since 2012
Reviews
627
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,382 policies sold - 259 average monthly sales over last 3 months - 15,117 reviews - overall rating 4.3 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.3 out of 5

16,160 policies sold
0.4% negative reviews

0.4% (59) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    398
  • 4 star
    138
  • 3 star
    32
  • 2 star
    10
  • 1 star
    14
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    I had a very hard time trying to reached customer service when I was in the Philippines. Matter of fact, I wasn't able to reach anyone at all! When I tried to call the non-US toll free number, my call didn't go thru so many time and when it did ring, nobody was picking up. Very frustrating...

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Rey,
    We are sorry you had difficulty reaching us on your trip. For future reference, if you need to contact RoamRight from outside of the US, please call our assistance number collect at 1-443-279-7335 or email us at customerservice@roamright.com. We can also provide some customer service via social media, via our Facebook page (www.facebook.com/roamright) or through Twitter (www.twitter.com/roamright). If you send us a private message online, we can call you back directly.

    Was this review helpful to you?
    56 out of 57 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    There was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.

    Was this review helpful to you?
    37 out of 37 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.

    Was this review helpful to you?
    31 out of 31 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

    During Trip
    No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

    Claim Process
    Currently assembling claim details -- company responses at this point are unknown.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Harold,
    RoamRight’s standard procedure is to provide electronic copies of all documents via email. If you haven’t received them within 24 hours of making your purchase, we encourage you to contact us and we will resend. As with any email correspondence, it is also important to check your spam filters to ensure deliverability. If hard copies are requested, we are happy to send them to you.

    RoamRight’s customer service team responds to emails during business hours, Monday – Friday. You can reach them at customerservice@roamright.com or 800-699-3845.

    Was this review helpful to you?
    25 out of 25 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I never went on my trip because of the circumstances. My daughter did not make the olympic team so I therefore had no reason to go. I called and the claim was processed immediately. What I really appreciated is they had someone call me prior to sending the checks to me just to make sure I wasn't shocked at the amount I was getting back. They wanted to make sure that I was only going to get 75% of the original investment. I knew that ahead of time because Squaremouth insurance agents helped me select the best possible insurance given my circumstances and I knew I could only get 75% back. I just appreciated that they took the time to call and make sure that I understood.

    Was this review helpful to you?
    23 out of 23 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.

    During Trip
    Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!

    Was this review helpful to you?
    19 out of 19 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

    During Trip
    I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

    Claim Process
    No claims

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Mara,
    We have contacted On Call International regarding your experience with them, and have been assured that such an incident will not be repeated. We are pleased to hear that your experience with our claims and customer service teams was a pleasant one.

    Was this review helpful to you?
    18 out of 18 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

    Was this review helpful to you?
    15 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I was forced to come home early because my sister was critically ill. Roam Right's claim forms were easy to fill out and I received a check for the amount I had claimed in three weeks.

    Was this review helpful to you?
    13 out of 13 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Read the insurance information carefully. I bought roomright because I thought the price was reasonable and compared well with other insurances. I should have gone with my American Express. Apparently, I did not purchase the "cancel trip for any reason" and so I had only a few reasons to cancel my treip. Unfortunately, I came across a visa issue, and that was not a valid reason. Will not be doing business with roam right, which gave me a false illusion of being covered. The only reason I am giving 2 stars is that the customer service rep was relatively nice.

    Response Received
    RoamRight
    RoamRight
    Victoria Zidwick

    Adi,
    We understand that visa issues can quickly disrupt a trip. Regardless of your insurance company, it’s always a good idea to read the policy prior to purchasing. You can always call Squaremouth or the provider to help you fully understand your coverage. This incident would have been fully covered under the “Cancel For Any Reason” upgrade, but visa issues are not covered under most travel insurance provider’s standard policies.

    Was this review helpful to you?
    35 out of 39 people found this review helpful