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It turns out we should probably purchase primary medical instead of secondary, as finding a way to get to a doctor in Madrid was going to be a big hassle. The only recommended sources were hospitals (ER's) and that is not useful for a cold/flu situation. A doctor in a clinic would be much better and easier to access the services.
Took them a long time to get back to us after we initially called.
I purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.
Everything was fine. But it was confusing at times in terms of trying to pick the best policy option for me. I figured it out eventually, but my conversation with customer service was not very helpful. They could not adequately answer my questions. The email prior to our trip was extremely helpful.
Easy to work wit6. Answered my questions about the policy. Great price
Quick & easy service, would recommend!
No contact means that there were no problems that would be addressed by policy. That is good. The purchasing of policy was easy once we decided what we wanted.
Buying the policy was easy. It was clearly explained to me. Since happily I didn't have to file a claim, I can't comment on that part of the process.
Did not have to file a claim.
We changed our destination in advance of our trip, and RoamRight customer service made it easy to change our policy.
My initial trip with Uniworld to Venice was canceled because of damage to the ship. Arch RoamRight easily transferred my insurance to a substitute equivalent cruise by Uniworld. I was impressed by the ease of this procedure.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more