Sales & Service Data

TOTAL SALES
79,747
Since 2012
MONTHLY SALES
293
Average Monthly Sales Since 2012
REVIEWS
2,120
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

79,747
policies sold

0.1%
negative reviews

0.1% (113) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1454
  • 4 stars
    432
  • 3 stars
    121
  • 2 stars
    27
  • 1 star  
    51
Top Providers
Tin Leg
4.61/5
Arch RoamRight
4.52/5
HTH Travel Insurance
4.45/5

Arch RoamRight All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip. Claims representatives were professional, polite, courteous, understanding, knowledgeable, and efficient. They answered my questions, and were very helpful and informative. Filing the claim was relatively simple. I received a check in about one month. I would definitely recommend this insurance company.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    When it was clear that I needed to make a claim, I contacted Roamright who responded quickly and helpfully.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    great

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    We would purchase again for the peace of mind this brought for this trip. We had two friends have accidents while they were traveling and you just never know when you’ll need it. The small expense was well worth it.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It turns out we should probably purchase primary medical instead of secondary, as finding a way to get to a doctor in Madrid was going to be a big hassle. The only recommended sources were hospitals (ER's) and that is not useful for a cold/flu situation. A doctor in a clinic would be much better and easier to access the services.

    Took them a long time to get back to us after we initially called.

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I lost a NorthFace triclimate jacket at Reykjavik Airport going through security. While I thought it was unlikely that it would be retrieved and planned to file a loss claim, I made multiple queries and took several weeks of communications to see if there was an airport lost and found and security finally found the jacket. Instead of a complete loss of a costly jacket, I found the jacket and was charged about $50 mailing fee from Reykjavik. I filed the claim for the mailing cost and this was denied as they said there was not a loss and mailing is not covered. I now regret the due diligence of the correspondence and contacts to get the jacket back through Airport security. As it is said, ‘no good deed goes unpunished.' Arch RoamRight encourages claims of full loss!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We filed a claim for two airline tickets we had to buy as a result of a lengthy delay of a transatlantic flight (missed connection in CDG). Just received two checks for teh entire amount about 6 weeks after filing. This was definitely a good investment! Will use RoamRight again.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Everything was fine. But it was confusing at times in terms of trying to pick the best policy option for me. I figured it out eventually, but my conversation with customer service was not very helpful. They could not adequately answer my questions. The email prior to our trip was extremely helpful.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to work wit6. Answered my questions about the policy. Great price

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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