Sales & Service Data

TOTAL SALES
78,027
Since 2012
MONTHLY SALES
413
Average Monthly Sales Since 2012
REVIEWS
2,074
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

78,027
policies sold

0.1%
negative reviews

0.1% (111) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1427
  • 4 stars
    418
  • 3 stars
    118
  • 2 stars
    25
  • 1 star  
    51
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4.59/5
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4.47/5

Arch RoamRight All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My wife required treatment at a local clinic in St. John USVI and Rx . United Healthcare communicated by phone to steward us through the process. We are awaiting claim processing.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    When I became ill in a European country I phoned 24 Hour customer service to ask questions about the best way to get care for which I could file a claim, if needed. My questions were answered.
    Happily, the care I received in Vienna, Austria was free under their socialized medical system, and I only paid a small amount out of pocket for antibiotics.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a few questions about my policy medical payments (if needed), adding additional coverage as the trip plans grew, etc. All were answered quickly and completely.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were delayed for 2 days due to the bomb cyclone and our claim was paid per our plan. I’d buy this insurance again.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had to make several changes to our itinerary and RoamRight made changing our insurance to reflect our new plans easy. They were always prompt in e-mailing the new insurance certificate.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    These policies were cancelled and I was refunded the full amount on June 27,2018. The process for obtaining the refund went smoothly.

    "Dear Alex,

    Thank you for your email! We have cancelled Order #1239522 as requested, and issued $545.00 to the credit card used at time of purchase.

    If you have any questions, please do not hesitate to contact us.

    Sincerely,
    Lili

    Customer Service Team | Executive Plaza IV 11350 McCormick Road, Suite 102 Hunt Valley, MD 21031 | Phone: 1-800-699-3845 | Email: customerservice@roamright.com
    ________________________________________
    From: Frank Hickey

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This recent trip was a "replacement" for one we intended to take a year earlier but had to cancel due to a medical situation. RoamRight dealt with our claim in a most helpful manner - this was a new experience for my wife and I - and we received checks for all of our cancelled expenses, which we used to fund this years trip. We would recommend RoamRight to anyone needing to purchase trip insurance.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our flight out of Denver was delayed by a day due to weather. This meant we would arrive at our hotel a day later than planned and would lose a day of our vacation. However, we contacted British Airways, with whom we had an air and hotel package, and they changed our hotel reservations for arrival a day later and departure a day later than originally planned, and they changed our return flight for a day later. This meant that our vacation would extend one day beyond the dates we provided when we purchased your plan. I called your customer service, explained the situation, and was told that you were able to change the end date on our policy to one day later. Thanks, we really appreciated this.

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Representatives were very helpful and maintained a professional positive attitude. Pricing tool is first class including the explanation of coverage.

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    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I called to ask about what to do if my scheduled airline did not fly - expected bankruptcy. Took forever and never really got an answer

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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