0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1480
4 stars
441
3 stars
125
2 stars
28
1 star
51
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
82,672
Since 2012
MONTHLY SALES
24
Average Monthly Sales Since 2012
REVIEWS
2,160
Since 2012
Overall Rating
4.52 out of 5
Overall Rating 4.52 out of 5
2,160 Reviews Since 2012
Customer Reviews for Arch RoamRight
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!
Thank you!
Lori Ann Haigh
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Pro
Review Received:
August 17, 2024
Anthony from FL
Verified Squaremouth Customer
Always use Arch.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Pro Plus
Review Received:
February 15, 2024
Albert from MT
Verified Squaremouth Customer
Our return flight delay claim was quickly paid. Our baggage delay claim took much longer. Almost a month. The process of uploading supported documentation was cumbersome and tedious because I can only upload one document/one photo at a time. Also nowhere in the filing claim process was I given an option how to get paid for my claims, by check or quick pay. Yet the system had already decided for me when I called to ask.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Pro
Review Received:
February 8, 2024
Terry from OH
Verified Squaremouth Customer
I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
November 14, 2022
Elizabeth from CO
Verified Squaremouth Customer
Claim is pending as I gather required documentation
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0 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 2, 2022
Mary from NC
Verified Squaremouth Customer
I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.
Response From:
Arch RoamRight:
Arch RoamRight
Response Received:
September 6, 2022
Mary,
Thank you for your review.
We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.
Regards,
The Arch RoamRight Team
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
July 6, 2022
Edmond from PA
Verified Squaremouth Customer
For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.
In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.
Response From:
Arch RoamRight:
The Arch RoamRight Team
Response Received:
July 6, 2022
Edmond,
Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!
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16 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
March 12, 2022
John from SC
Verified Squaremouth Customer
Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.
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6 out of 10 people found this review helpful
Rating 4 out of 5
Policy:
Preferred
Review Received:
July 13, 2021
Ronald from CA
Verified Squaremouth Customer
While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.
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32 out of 37 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
June 19, 2021
Timothy from KS
Verified Squaremouth Customer
Claim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.
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54 out of 54 people found this review helpful