Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I could not finalize the payment on the site. I had to call them.
The claim was handled to our satisfaction in most respects. I knocked off a star because we received an email asking for more information when all the necessary documentation was already in their hands. I had to send two emails to explain this. Also, telephone contact with our claim representative was impossible. No transfer to another rep, no phone message, just a dropped call in one instance. However, ARR was great acknowledging that they received our claim and were processing it.
I tried to make a claim to cancel my trip due to the both of my twins but unfortunately was told it wasn't a good enough reason, lost out on refund from the insurance after getting no response but the cruise let me cancel with penalty. I will probably return but this experience wasn't that great
I had to cancel my trip. Claims representatives were professional, polite, courteous, understanding, knowledgeable, and efficient. They answered my questions, and were very helpful and informative. Filing the claim was relatively simple. I received a check in about one month. I would definitely recommend this insurance company.
When it was clear that I needed to make a claim, I contacted Roamright who responded quickly and helpfully.
We would purchase again for the peace of mind this brought for this trip. We had two friends have accidents while they were traveling and you just never know when you’ll need it. The small expense was well worth it.
It turns out we should probably purchase primary medical instead of secondary, as finding a way to get to a doctor in Madrid was going to be a big hassle. The only recommended sources were hospitals (ER's) and that is not useful for a cold/flu situation. A doctor in a clinic would be much better and easier to access the services.
Took them a long time to get back to us after we initially called.
I lost a NorthFace triclimate jacket at Reykjavik Airport going through security. While I thought it was unlikely that it would be retrieved and planned to file a loss claim, I made multiple queries and took several weeks of communications to see if there was an airport lost and found and security finally found the jacket. Instead of a complete loss of a costly jacket, I found the jacket and was charged about $50 mailing fee from Reykjavik. I filed the claim for the mailing cost and this was denied as they said there was not a loss and mailing is not covered. I now regret the due diligence of the correspondence and contacts to get the jacket back through Airport security. As it is said, ‘no good deed goes unpunished.' Arch RoamRight encourages claims of full loss!
I purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more