Sales & Service Data

TOTAL SALES
75,846
Since 2014
MONTHLY SALES
1753
Average Monthly Sales Since 2014
REVIEWS
2,364
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

75,846
policies sold

0.1%
negative reviews

0.1% (64) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    1749
  • 4 stars
    411
  • 3 stars
    140
  • 2 stars
    48
  • 1 star  
    16
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4.6/5
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Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My husband went to a hospital ER in Croatia for what turned out to be a kidney infection. I called Tin Leg to inform them he was there and might need to be admitted, though in the end he only needed antibiotics.
    I emailed the ER paperwork to Tin Leg, had a brief follow up phone call, and got the check soon after. This was not a large claim, under $100, but I was impressed with the way Tin Leg handled it. I will be using them again.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was not very helpful in answering questions about the insurance product that I was considering purchasing.I ended up reading the particulars about the policy details on my own.It would serve the company better if their representatives were more knowledgeable about the products that they offer and sell.

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:

    Hi Thomas,

    I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very easy and convenient process for my claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I would suggest not giving just a telephone number for assistance as accessing telephone service is not always the easiest. We had intermittant internet, but email was definitely easier than phoning. We were in Spain and purchased a phone with time/minutes to use within the country and communicate with friends that we have there. I tried calling the number on your website from this phone and got nowhere. I did search for an email address, got one and did get a response via email, so I'd suggest that this be equally available as a phone number.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I am unable to evaluate this insurance because my travels went smoothly and, consequently, had no need for assistance or to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I thought the price was great for the policy.I always like to have travel insurance but don't want to spend a lot on it.This policy was perfect for me and have me a piece of mind while traveling.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The provider was thorough, prompt, responsive and convenient to deal with. Would transact with them again

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My trip was not cancelled but incurred additional expenses due to flight cancellation (return trip home) because I had to fly into a different airport and stay at a hotel plus cab and train ticket to get home. Tin leg deluxe policy did not cover it
    So very disappointed. Feel like I paid for nothing really.

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:

    Hi Helen

    I apologize that your claim did not have a more favorable outcome. I have spoken with our Claims Team and reviewed your claim. Unfortunately, your trip was canceled for a reason that is not covered within the policy. In order for a cancellation claim to be paid, it must fall within your policy’s specific list of covered reasons.

    
If you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It is good, but it takes a lot of time for the claim to be filed.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Adam Rusin was efficient and pleasant to work with to resolve my claim. Your entire process for submitting claims is easy to follow. Thank you!

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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