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So easy to apply.
So easy when I had to make a change.
Excellent interaction with customer service. Great value.
When I originally booked the trip, I thought that the start date would be 11/20. After some back and forth with the tour company and the rest of the group, we landed on a start date that required me to leave the US on 11/18. At the last minute (2 weeks before the trip), I realized that my policy was wrong. I called and the customer service group adjusted immediately (and provided an immediate update) without charge. This really helped lessen the stress of travel preparation. Thanks! Really appreciated.
I find the Squaremouth website to meet my travel insurance needs continually. I like their side by side insurance policy comparisons and the ability to read customer reviews. I understand that many customer reviews these days are not truly to be trusted, but so far I have found this available information to be useful. This was my first time to purchase a policy with Tin Leg. Fortunately, as I always feel, I did not need to use my policy. Another feature I find very beneficial is that the last two trips I insured, I added my airfare and additional travel plans later after my initial purchase. This site makes it easy to add coverage that arises with plans made around a tour that was booked before other plans could be made months later.
It was comforting to know that we had insurance in case we met with an emergency while on our trip. There were a few folks on our tour who did not purchase this type of insurance and not only were they facing some large medical bills, but they had to extend their stay in a hotel and pay that cost as well as the cost to change their ticket. Travel insurance is a great thing!!!
Your company provided fast and prompt service, we will use your company for all or our travel needs
Again thank you
Good experience . No complaints.
It is easy to select a policy that is cost effective compared to cruise line prices.
No need to file a claim.
Changed our departure date to one day earlier after we had purchased the policy. They quickly replied no problem, changed our coverage start date, and charged us no additional dollars.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more