Sales & Service Data

TOTAL SALES
22,873
Since 2014
MONTHLY SALES
381
Average Monthly Sales Since 2014
REVIEWS
1,075
Since 2014
Overall Rating
4.4 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,873
policies sold

0.3%
negative reviews

0.3% (70) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    720
  • 4 stars
    190
  • 3 stars
    95
  • 2 stars
    38
  • 1 stars
    32
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.5/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My trip was cancelled due to winter storms. Tin Leg refunded my premium with no penalty. My request was processed quickly and effortlessly by email.

    Was this review helpful to you?

    84 out of 88 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    So far our experience with Tin Lag has been positive. Reporting the accident when pretty smoothly. The only hiccup was I had to call a second time after I did not receive the email with the claim forms and instructions after may first call. After the second call everything came in a very short time. I assume that the hospital in Switzerland and Tin Leg must have talked with each other, because the only thing my brother had to pay for when he was discharged was a phone call.Which was about 50 cents. My brother will be submitting a claim for his visits to the clinic(Swiss law requires that the clinic bill be settled at time of service). We will see how that goes. As long as that part goes as as smooth as the hospital part went(assuming we don't have to deal with the hospital again), we have no complaints about Tin Leg or the policy,

    Was this review helpful to you?

    19 out of 19 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.

    Response From:
    Tin Leg
    Tin Leg:
    Jessica Harvey
    Response Received:

    Thank you for taking the time to submit a review.

    I apologize you did not receive confirmation your claims documents were received. A claims analyst will typically contact you within 5 - 7 business days of receiving your documentation.

    Since your review, a claims analyst has contacted you and confirmed that your documentation was received and your claim is being processed.

    The claims department is available to answer your questions or provide an update to your claim weekdays from 9am - 5pm EST. You may reach us at 866-887-7105. We are delighted to help.

    Again please accept our apologies for our delayed response.

    Thank you for taking the time to review Tin Leg.

    Was this review helpful to you?

    64 out of 71 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Recently, prior to making a Tin Leg claim I recommended it to two couples who have purchased policies. Over nearly two years I have suggested that people look at Squaremouth. Several have and ended up buying policies.

    Depending on the outcome of our claim will determine whether I would make further recommendations.

    My initial contact with Tin Leg learning how to file a claim has been positive. Our claim is due to illness forcing us to cancel Myanmar trip. Wait and see.

    Review Updated: 04/08/2015

    I submitted a claim on March 16th and received a response from Tin Leg on March 27th. I am very pleased with their rapid response. I am receiving checks covering our Myanmar tour interruption due to illness.

    They have asked for additional documentation for the rebooking of our flight from Sinagpore to come San Francisco early. I am waiting their response.

    I greatly appreciate that Squaremouth contacted me asking initially whether I was submitting a claim then following up to see if Tin Leg is fulfilling terms of the travel policy.

    I have referred three other couples to Tin Leg and Squaremouth.

    Thank you.

    Was this review helpful to you?

    29 out of 31 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

    Was this review helpful to you?

    148 out of 196 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    4 stars rather than 5 only because it was a little hard to get the process going. Our son, who lives in Beijing, actually did major duty at getting things going and keeping up with Tin Leg so I could focus on my husband. Once we got connected with the right person at Tin Leg things went well and the company covered the medical costs we incurred as a result of my husband's accident and head injury. The Tin Leg contact person had to keep checking with someone else to get payments approved,(which delayed things slightly) but medical costs incurred were ultimately approved and that did relieve a lot of stress.

    Tin Leg did a nice job of getting us back to the US with an escort for my husband. The company approved a travel itinerary which allowed my husband to recline the entire trip. The escort (a former para-medic) was very knowledgeable about travel with someone who was still not up to par. He really made the return trip possible. We would otherwise have been delayed in Beijing far longer..

    Yes, we would recommend the policy to other travelers.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    I needed to change the dates of our trip twice, and that was facilitated easily and quickly.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!

    Was this review helpful to you?

    48 out of 74 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.

    Was this review helpful to you?

    23 out of 35 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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