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My husband went to a hospital ER in Croatia for what turned out to be a kidney infection. I called Tin Leg to inform them he was there and might need to be admitted, though in the end he only needed antibiotics.
I emailed the ER paperwork to Tin Leg, had a brief follow up phone call, and got the check soon after. This was not a large claim, under $100, but I was impressed with the way Tin Leg handled it. I will be using them again.
Customer service was not very helpful in answering questions about the insurance product that I was considering purchasing.I ended up reading the particulars about the policy details on my own.It would serve the company better if their representatives were more knowledgeable about the products that they offer and sell.
I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.
If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
Very easy and convenient process for my claim.
I would suggest not giving just a telephone number for assistance as accessing telephone service is not always the easiest. We had intermittant internet, but email was definitely easier than phoning. We were in Spain and purchased a phone with time/minutes to use within the country and communicate with friends that we have there. I tried calling the number on your website from this phone and got nowhere. I did search for an email address, got one and did get a response via email, so I'd suggest that this be equally available as a phone number.
I am unable to evaluate this insurance because my travels went smoothly and, consequently, had no need for assistance or to file a claim.
I thought the price was great for the policy.I always like to have travel insurance but don't want to spend a lot on it.This policy was perfect for me and have me a piece of mind while traveling.
The provider was thorough, prompt, responsive and convenient to deal with. Would transact with them again
My trip was not cancelled but incurred additional expenses due to flight cancellation (return trip home) because I had to fly into a different airport and stay at a hotel plus cab and train ticket to get home. Tin leg deluxe policy did not cover it
So very disappointed. Feel like I paid for nothing really.
I apologize that your claim did not have a more favorable outcome. I have spoken with our Claims Team and reviewed your claim. Unfortunately, your trip was canceled for a reason that is not covered within the policy. In order for a cancellation claim to be paid, it must fall within your policy’s specific list of covered reasons.
If you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!
It is good, but it takes a lot of time for the claim to be filed.
Adam Rusin was efficient and pleasant to work with to resolve my claim. Your entire process for submitting claims is easy to follow. Thank you!
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