Sales & Service Data

TOTAL SALES
79,776
Since 2014
MONTHLY SALES
1185
Average Monthly Sales Since 2014
REVIEWS
2,503
Since 2014
Overall Rating
4.61 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

79,776
policies sold

0.1%
negative reviews

0.1% (67) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1870
  • 4 stars
    423
  • 3 stars
    143
  • 2 stars
    49
  • 1 star  
    18
Top Providers
Tin Leg
4.61/5
Arch RoamRight
4.52/5
Travelex
4.45/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    Verified Squaremouth Customer

    This was the second time I used this company ...very easy to sign up again ....felt good to be able to purchase coverage . Will continue to use this company .

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    Verified Squaremouth Customer

    I looked at several travel insurance companies before purchasing this one for a recent trip to Antarctica. The two features we really needed were coverage for pre-existing medical conditions and a high coverage amount for evacuation, and Tin Leg offered these. I felt Tin Leg offered a reasonable price for the coverage, compared with other companies. We did not have to make any kind of claim, but I felt good knowing it was there if we needed it.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    The cruise line cut the long voyage short, reducing the cost. Tin Leg was very fast at providing the new, lower cost for the insurance policy, but initially said I could use it only as an advance on a future Tin Leg policy. I requested a refund on the grounds that my husband and I, 80 and 73, might not be taking another cruise that qualified, and it was the cruise line, not our whim, that caused the shorter cruise. Happily, they soon reversed their position and gave us a refund.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    Verified Squaremouth Customer

    Thankful that I didn't need to use the insurance but relieved that I had it if necessary.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    Easy to reach, clear and straightforward to interact with, an altogether different experience than dealing with the airlines and credit card companies.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    Verified Squaremouth Customer

    I got the coverage I wanted and needed so I was able to take my cruise without worry.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    Verified Squaremouth Customer

    An excellent Insurance Carrier when traveling overseas!
    It is wiser to purchased due to unforeseen circumstances that will arise!
    Highly recommended!!!!
    Thank you SquareMouth!,

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    Verified Squaremouth Customer

    The travel insurance policy that I purchased with Berkshire Hathaway as the underwriter was expensive but they are highly recommended. They provided the coverage that I needed for medical, evacuation and cancellation. Even though I did not have to make a claim, I knew we were covered should anything happen. I would recommend this policy to other cruise trip travelers who want basic coverage for the important things and don't need a lot of the other benefits being offered nor want the policy offered by the cruise line.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    Verified Squaremouth Customer

    Easy to compare policies on Squaremouth web site. Very easy to get quote and sign up for the Tin Leg insurance. Good coverage. Easy to file claim. Good price for coverage.

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    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    Verified Squaremouth Customer

    Purchase process went very smoothly. Fortunately, there was no need to file a claim.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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