Sales & Service Data

TOTAL SALES
73,230
Since 2014
MONTHLY SALES
1951
Average Monthly Sales Since 2014
REVIEWS
2,277
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

73,230
policies sold

0.1%
negative reviews

0.1% (63) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1686
  • 4 stars
    394
  • 3 stars
    134
  • 2 stars
    47
  • 1 star  
    16
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Tin Leg
4.6/5
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4.52/5
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4.47/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We received very good help from Tin Leg. Happily, we don't need to file a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip for medical reasons. The process for getting our claim paid was very straightforward, and the payment came through promptly.

    Very pleased with the whole process - will definitely use Tin Leg again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The purchase of our travel insurance policy went very well and we were pleased with the competitive price and terms. We are in the process of getting a claim resolved. We have an interview scheduled via phone in early September and look forward to receiving compensation for our flight cancellation on July 31st.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I had to cancel our trip due an unanticipated medical issue. The claim process once I filed a claim was extremely smooth and quickly resolved without issue. This is my third policy with this company and I have given them a 5 star rating each time. Keep up the good work TinLeg.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I first heard about Tin Leg from my travel agent as I prepared for my trip. She said Tin Leg had an excellent reputation among her other clients for service -- as well as well as fair pricing for those of us 65+ (I am 72) .When I called for a quote, I was happily surprised by the price quoted -- which was $300. less than a company I have used before-- for the same coverage! That, plus the helpful friendly customer service, and the fact of its' Superior rating and being underwritten by Berkshire Hathaway , made it my obvious choice. I felt confident throughout my thrilling Rwanda adventure of climbing the Virunga mountains to be with the gorillas, that if anything happened , Tin Leg had me covered. Fortunately, all went perfectly well, and this was indeed THE ultimate trip of my lifetime!

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Extremely easy to deal with. Very knowledgeable and helpful.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use, would definitely use it again and recommend it to others.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Not much to add, since we didn't need to use the insurance.
    It is easy to get information and to get the insurance coverage.
    Certainly adds to "peace of mind."

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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