So far our experience with Tin Lag has been positive. Reporting the accident when pretty smoothly. The only hiccup was I had to call a second time after I did not receive the email with the claim forms and instructions after may first call. After the second call everything came in a very short time. I assume that the hospital in Switzerland and Tin Leg must have talked with each other, because the only thing my brother had to pay for when he was discharged was a phone call.Which was about 50 cents. My brother will be submitting a claim for his visits to the clinic(Swiss law requires that the clinic bill be settled at time of service). We will see how that goes. As long as that part goes as as smooth as the hospital part went(assuming we don't have to deal with the hospital again), we have no complaints about Tin Leg or the policy,
4 stars rather than 5 only because it was a little hard to get the process going. Our son, who lives in Beijing, actually did major duty at getting things going and keeping up with Tin Leg so I could focus on my husband. Once we got connected with the right person at Tin Leg things went well and the company covered the medical costs we incurred as a result of my husband's accident and head injury. The Tin Leg contact person had to keep checking with someone else to get payments approved,(which delayed things slightly) but medical costs incurred were ultimately approved and that did relieve a lot of stress.
Tin Leg did a nice job of getting us back to the US with an escort for my husband. The company approved a travel itinerary which allowed my husband to recline the entire trip. The escort (a former para-medic) was very knowledgeable about travel with someone who was still not up to par. He really made the return trip possible. We would otherwise have been delayed in Beijing far longer..
Yes, we would recommend the policy to other travelers.
My trip was cancelled due to winter storms. Tin Leg refunded my premium with no penalty. My request was processed quickly and effortlessly by email.
Policy was poorly written, my calls to the 24 hour hotline were not returned, claims submission forms were unintelligible, and part of my claim was only partially reimbursed. I will never purchase a policy from TIn Leg again.
Upon arriving at one of several destinations scheduled during my trip, I realized I was in urgent need of a doctor's care. While waiting for my rental car, I called the Customer Service number to determine how to proceed. The agent was extremely helpful and expressed genuine sympathy toward my condition - I could barely speak at that point. She asked me to hold for a moment while she checked my policy. When she came back on the line, and it was just a moment, she told me my policy would cover whatever care I needed and that a claim form would be sent to my email for reimbursement.. She asked if she could help in any other way, and closed the call with, "I hope you feel better soon and can enjoy the rest of your trip."
As a result of my experience, I would highly recommend Tin Leg to any traveler and, in fact, already have. I plan on using the company every time I travel. When you've found the best, no need to keep searching. Thank you for an exceptional experience! Cynthia
I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.
When I bought the insurance, the policy said it included travel delay. About a week or two before we left for our trip the airline changed the time of one of the legs of our flight. The leg they changed gave us 2hrs instead of 3hrs to get through customs, recheck our luggage and go back through security. The airlines said it wouldn’t be a problem. Well it was a problem. Our flight came into Miami from London on time, but getting through customs took almost 2 hours. When we got to the counter to check our bags they said we missed the flight so we had to go stand in another 2-hour line for them to get us on another flight. The next flight wasn’t until 2 p.m. the next day. The airline was unwilling to provide any assistance. After calling about my insurance policy they said I didn’t have a claim, because the type of delay I experienced was not covered. I guess once a company gets my money they don’t feel they have to fulfill any obligations they have to me. I was delay by no fault of my own, but yet I am out almost $400 in hotel and meals in the airport plus a lot of aggravation and commitments I missed getting home a day late. Plus, my parents who also had your insurance experienced the same loss and aggravation.
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
I had to cancel a trip because of a family medical situation. The claim was handled promptly and professionally. I was very impressed with the customer service I received. My advice to anyone who may need to make a claim, make sure you have impeccable documentation of everything and you shouldn't have a problem.
Have never heard about disposition of claim.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More