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I picked your company due to its good reputation, and I wasn't disappointed!
Customer Service was very polite and patient in the start of the claims process while I was still stressing out overseas. Tinleg customer service reassured me about the process. Once I was back home and starting claim's details, I hoped that my claims adjuster would be just as patient, fair, and polite. And she was.
I'm withholding any further comment pending the outcome of the ongoing, seemingly non-urgent claim process.
I understand you have spoken with our claims team and have scheduled your claim interview.
In the meantime, if you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
WE were delayed in Dublin IR for 10 hours and will fine a flame through EU policy via a firm named Claims Compass. If that is unsuccessful we will contact Tim Leg for assistance with the delay cost. WE were given 30 Euro food vouchers but no consideration for trouble and aggravation.
Timely responses to my inquiries.
It was challenging to figure out what was and wasn't covered under the policy. I received help from your customer service. Thankfully, our trip was wonderful and I do not plan to file a claim.
I have used Squaremouth/Tin Leg several times and have every time appreciated the ease of using this company. Thank you.
Easy to navigate and good coverage for a reasonable price.
I have used Tin Leg twice. I have never had to call for assistance, but, I am thankful to have had the insurance and that you, as a company, make it easy and effortless. Thank you.
I bought and insurance for my husband and I for a 2 weeks trip to China. The copy I got had $150 per flight delay more than 6 hours. It happens for us so I filed the claim. Got an email that I need to do a call with specialist. I did the call , the guy just asked me what happened and told me to find all receipts and itinerary and send them a copy. He told me he ll full the application and I need to sign. I got the application profiled stating $150 so I emailed the guy that it was 2 of us so it would be $300. Then after few days I get an email from the guy that your claim was approved and we sent you the check. I get the check and it is $12!!!!!!!!! Are u kidding me? I email the guy and then he says ooo I thought I told you it was up to $150 per person. What does it mean? We had over 6 hours delay soooooo??? . No he didn’t tell me anything and wasted my time. This company is more than a joke.
I apologize for the confusion. The Travel Delay benefit is designed to cover you for the expenses incurred during a delay that exceeds 6 hours, such as meals and accommodations. This benefit can reimburse up to $150 per person for these expenses, however it does not provide a lump sum payment due to a delay.
If you have any additional questions, please contact our claims team at 844-240-1233. We are available Monday through Friday, from 9am to 5pm ET, and are delighted to help!
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
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$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more