Tin Leg
Overall Rating 4.56 out of 5
Overall Rating 4.56 out of 5 4,279 Reviews Since 2014

  • Rating 3 out of 5
    Policy:
    Economy
    Review Received:
    November 3, 2024
    Jeffrey from KY Verified Squaremouth Customer

    We were forced to cancel our trip to Madeira Beach Florida because of Hurricane Helene (one of the most devastating hurricanes in US history). Were scheduled to arrive on Wednesday, September 25, which was the same day that Pinellas County Florida issued a mandatory evacuation order for area A sections of the county, which included all of Madeira Beach. We were able to get refunds from the airline and resort on most of our expenses except our non-refundable airline seat upgrades on Southwest Airlines ($140) and a processing fee from our condo ($55). Tin Leg refused to reimburse us for those expenses because our "lodging accommodation being located in an evacuation zone is not a covered peril in your policy." This is the most ridiculous conclusion imaginable. How are we supposed to lodge in an area in which the government has demanded that we leave. Our accommodations were in an area in which the government issued a warning that the storm surge was likely not survivable. My recommendation is not to use Tin Leg for travel insurance since they are unwilling to reimburse their clients for an obviously justified trip cancellation. They are in the trip premium collection business, not the trip "insurance" business.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2024
    David from OR Verified Squaremouth Customer

    McKenzie was very helpful. It is apparent that your customer service is far above the norm.

    An interview with the claims adjuster has been made.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    November 1, 2024
    Maryanne from TX Verified Squaremouth Customer

    I tried to contact the 24-hour assistance several times could not get through. And my emails were returned. I then became suspicious about the company and policy. I will not be purchasing another policy with your company.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 31, 2024
    Jayne from AZ Verified Squaremouth Customer

    I am working wi5h the claims department now. Exceptional follow up.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 31, 2024
    Gary from MN Verified Squaremouth Customer

    We never had to use the insurance but felt better knowing it was there. All documents and proof of insurance were readily available after purchase.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    October 30, 2024
    victor from CA Verified Squaremouth Customer

    You have a policy of not processing claims for lost or stolen goods if no police report was filed. I filed a claim and explained why no police report was filed. You then emailed me asking for proof of my flight itinerary. But then repeated your policy about police reports. Why ask me to go to the trouble of sending you the itinerary if you won’t pay claims without a police report?

    This is really poor cus service. I will certainly not buy another Tin Leg policy for these reasons

    Response From:
    Tin Leg
    Tin Leg:
    Chrissy Valdez
    Response Received:
    November 3, 2024

    Thank you for sharing your experience and concerns. I understand your frustration, and I’d like to clarify the claims process and our policies to provide some context.
    When you submitted your claim, our examiner requested the remaining documents, including your flight itinerary, as part of our standard procedure. Even when there are concerns that coverage may not apply—such as the requirement for a police report in cases of theft—we still need to gather all relevant documentation before making a final determination. This ensures we review the claim thoroughly and fairly and give our customers the choice to continue with the process.
    In your case, while the policy does clearly state that a police report is required for theft-related claims, we still wanted to give you the opportunity to provide any additional information that might support your claim. Our goal is always to assist as best we can within the terms of the policy.
    I’m sorry we couldn’t meet your expectations this time and appreciate your understanding. If you have any further questions or need additional clarification, please feel free to reach out.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 29, 2024
    Paula from AR Verified Squaremouth Customer

    This is my third trip insured by Tin Leg. In each of the first two trips, I needed to file a claim which was handled well by Tin Leg. I consistently recommend Tin Leg because of those experiences. This my third trip went well. Your service is first rate--it keeps us older travelers safe in many ways.

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 28, 2024
    Terrie from CA Verified Squaremouth Customer

    Tin Leg has been very slow to process my claim. I have purchased many travel insurance policies over the years, but never had to file a claim. This time, my trip was cut short due to covid, and many of the bookings were non-refundable. I believed this was what travel insurance was for! How unfortunate that some insurance companies think travelers should purchase a policy without any expectation of coverage. I guess Tin Leg staff are there simply to collect salaries from premiums, but to thwart any attempts of travelers to actually exercise their policies.

    Response From:
    Tin Leg
    Tin Leg:
    Chrissy Valdez
    Response Received:
    November 3, 2024

    Thank you for sharing your feedback and for your patience throughout the claims process. I understand how frustrating it can be to feel that things are moving slowly, especially when dealing with unexpected disruptions to your travel plans.
    To clarify, your claim was initially filed on August 16, and we began reviewing the documents we received on August 22. During our review, we needed additional documentation to process your claim, including proof of payment for your non-refundable expenses. These documents were provided by you in batches throughout September, and our team worked to review each set as quickly as possible.
    The final piece of required documentation, proof of no refund for your original return flight, was sent to us on October 22. Once we received all the necessary information, we finalized your claim and requested payment on October 31, notifying you of the approval that same day.
    Our goal is always to process claims efficiently, and we truly appreciate your cooperation in providing the needed documents. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 28, 2024
    Suzanne from ME Verified Squaremouth Customer

    Great service in purchasing a policy.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 28, 2024
    Richard from TN Verified Squaremouth Customer

    I appreciated the help transferring the policy from one trip to another after trip plans changed.

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    0 out of 0 people found this review helpful