Tin Leg Travel Insurance Reviews

The claim was processed according to the policy, and both Tin Leg and Squaremouth handled the process professionally. However, the outcome highlighted a significant gap between how the coverage is presented and how it works in practice.

The policy references up to $500 in baggage coverage, but a damaged suitcase, arguably the most essential travel item, was limited to a $100 payout due to item categorization. While technically correct, this is not how most customers would reasonably interpret that level of coverage when purchasing a policy.

As a frequent traveler and long-time Squaremouth customer (15+ years, 35+ policies), this experience raised concerns about whether the coverage provides meaningful protection in common real-world scenarios. I would strongly encourage others to review the fine print carefully before relying on this benefit.

The issue was in purchasing the policy. Even though my husband and I were traveling together most of the time the first week I was solo. I purchased our policy together, as I did not see any explanation that both departure dates and return dates needed to be the same. This should be spelled out. I ended up before our trip started taking out another policy just for him with his dates (they were shorter but I was told he would not be covered because he left home a week after I did) I did talk to a customer service agent before the trip who explained that he would not be covered, and she did a good job following up. A short explanation on your website that all departures and returns need to be exact same date would be helpful to others.

Trip canceled for medical reasons. About 3 weeks refunds were received but the amount of paperwork required was excessive.

Gratefully, I didn’t have any need to file a claim but I traveled with peace of mind knowing I had a good policy in place.

My flight back was canceled the rebooked for three days later. I had to stay at a hotel in Nairobi for three days and pay all my own expenses because the airline would not give vouchers.
I have been having a hard time getting the claim processed. They keep asking for the same paperwork over and over saying I need to upload it to the original claim but it won't let me access the original claim. I have been having to do this through email. What should have been very straight forward for them to verify the flight was canceled has turned into a nightmare.

Definitely recommend and will continue to use for future trips.

Uneventful journey....no problems. All went well. Glad I was covered just the same "just in case".

It was easy to purchase the policy. We’ll see how useful it is if/when I get reimbursed for medical expenses. The process for getting reimbursement is crazy. Way too much documentation required for a simple claim. I have uploaded almost a dozen documents proving that I received medical care and that the cruise and the medical costs were paid for. Seriously, how could I have even been on the ship if I hadn’t paid for it?? I realize they have to be mindful of fraud, but this was ridiculous.

Very Good coverage and very reasonable price, excellent customer service although our trip was great and fine, nothing needs to claim.

This is the second time we've insured through Squaremouth. Seamless enrollment. Important for a frequent traveler to remote destinations. The first time I insured was for an Oman trip. Nice coverage, although no claims were necessary.

This time, it was for an Ecuadorian trip for work in the Amazon. That work resulted in minor injuries. The trip back had several delays. I spoke with an agent to inquire regarding medication I needed to purchase at the airport and received a helpful and courteous response. (The medication was an oinment--minor cost). The agent also reviewed coverages for delay-related costs, which was great.

Although the claim we'll file is quite minor, it's still good to have this process in place so that I can continue to cover trips through Squaremouth.