Sales & Service Data

TOTAL SALES
77,803
Since 2014
MONTHLY SALES
1175
Average Monthly Sales Since 2014
REVIEWS
2,463
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,803
policies sold

0.1%
negative reviews

0.1% (66) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1834
  • 4 stars
    421
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    18
Top Providers
Tin Leg
4.61/5
Arch RoamRight
4.52/5
HTH Travel Insurance
4.46/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    So easy to apply.
    So easy when I had to make a change.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Excellent interaction with customer service. Great value.
    Thank you!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    When I originally booked the trip, I thought that the start date would be 11/20. After some back and forth with the tour company and the rest of the group, we landed on a start date that required me to leave the US on 11/18. At the last minute (2 weeks before the trip), I realized that my policy was wrong. I called and the customer service group adjusted immediately (and provided an immediate update) without charge. This really helped lessen the stress of travel preparation. Thanks! Really appreciated.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I find the Squaremouth website to meet my travel insurance needs continually. I like their side by side insurance policy comparisons and the ability to read customer reviews. I understand that many customer reviews these days are not truly to be trusted, but so far I have found this available information to be useful. This was my first time to purchase a policy with Tin Leg. Fortunately, as I always feel, I did not need to use my policy. Another feature I find very beneficial is that the last two trips I insured, I added my airfare and additional travel plans later after my initial purchase. This site makes it easy to add coverage that arises with plans made around a tour that was booked before other plans could be made months later.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    It was comforting to know that we had insurance in case we met with an emergency while on our trip. There were a few folks on our tour who did not purchase this type of insurance and not only were they facing some large medical bills, but they had to extend their stay in a hotel and pay that cost as well as the cost to change their ticket. Travel insurance is a great thing!!!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Your company provided fast and prompt service, we will use your company for all or our travel needs

    Again thank you

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Good experience . No complaints.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    It is easy to select a policy that is cost effective compared to cruise line prices.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    No need to file a claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Changed our departure date to one day earlier after we had purchased the policy. They quickly replied no problem, changed our coverage start date, and charged us no additional dollars.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more