Reviews, Sales, and Service Ratings for
Tin Leg

It had the broadest amount of coverage for the best price and also the most reasonably priced.

Great policy comparisons.
Competitive pricing
Helpful customer service to explain policy

I had unexpected issue with my emergency passport when boarding the flight so had to delay my flight. When I called TinLeg to find out my coverage in case I could not make the trip. Their responses were not flexible nor helpful. Luckily, I was able to make the trip.

Thank you for sharing your feedback. We regret that you experienced issues with your emergency passport and had to delay your flight. We understand how stressful such situations can be.
Upon reviewing the details of your call and our records, we found that our agents provided accurate information based on the terms and conditions of your travel insurance policy. According to the policy, coverage for passport issues is applicable only if the passport is lost or stolen. Additionally, the policy documents state that travelers are responsible for meeting all requirements for travel, including acquiring all necessary passports.
Our agents strive to assist our customers within the framework of the policy, and we aim to provide clear and precise information regarding coverage. We are glad to hear that you were ultimately able to make your trip.

Brady was wonderful to work with. He followed up with emails and his communication was 5*.

The Tin Leg website ability to do a "side-by-side" comparison of insurance options is excellent. This is very helpful in making a decision based on different coverage details.

Thank goodness I didn’t have to file a claim but it gave me piece of mi d knowing that I had travel insurance just in case I might have need of it.

The purchase process went smoothly but we somehow missed the option to purchase insurance which would have totally covered our expensive bicycles. One of our bikes arrived with serious damage. We have contacted Tin Leg about this issue but have not yet formally submitted a claim as we were waiting to learn if the bike could be repaired. We have since learned that it can be repaired and have a quote for that repair. We also had the additional expense of a bike rental in order to participate in our planned trip and we needed to obtain an invoice for that before submitting our claim.

Your customer service employees are always friendly and helpful. Great experience! Will use again! Thank you!

I got Covid and a doctor’s note telling me not to travel 2 days into it per CDC guidelines. We were honest and rebooked for a week later. The claim was denied. Had I just lied and said I cancelled it supposedly would have been covered but it’s doubtful. In any case, the company is inherently dishonest about the policy. I won’t be using this company insurance any more

Thank you for sharing your feedback and bringing your concerns to our attention. We are sorry to hear about the frustrating experience you had with the claim process.
We understand how disappointing it is to miss your initial travel plans due to illness. We carefully reviewed your claim, and we were unable to approve it as the Airline Ticket Change Fee benefit was not in effect at the time of your loss.
We strive to provide clear and comprehensive coverage details to our customers. We apologize if our policy terms did not meet your expectations in this instance.
Your feedback is valuable to us, and we will use it to improve our services and policy communication. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

I was generally very pleased with the travel insurance we purchased, although it was fairly expensive, perhaps due to our ages.