Reviews, Sales and Service Ratings for Tin Leg

Tin Leg Sales & Service Data

Total Sales
17,148
since 2013
Monthly Sales
1005
average monthly sales since 2013
Reviews
666
reviews since 2013
Overall Rating
4.35 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.49/5
Allianz Global Assistance
4.49/5
average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

Tin Leg Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.35

average on squaremouth 4.45 out of 5

17,148 policies sold
0.3% negative reviews

0.3% (52) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    437
  • 4 star
    118
  • 3 star
    59
  • 2 star
    27
  • 1 star
    25
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My trip was cancelled due to winter storms. Tin Leg refunded my premium with no penalty. My request was processed quickly and effortlessly by email.

    Was this review helpful to you?
    57 out of 58 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I tried to call the emergency travel assistance telephone # from Sydney Australia. My husband had fallen and was in need to medical treatment. I wanted to get information on the policy benefits and a recommendation on how to proceed within the policy guidelines. I could not connect with the collect # so called the International access code. I finally spoke to a female that said she would get information and call me back. After no return call I sent a text to the same number and received a standard response saying that they would send a claim form within 24-48 hours. I still have had no contact from Tin Leg. Today 10 days later and back in the US I once again called the number for Tin Leg emergency, medical assistance, and travel assistance only to be told that all they could do was to send me a claim form. They were unable to give me a phone number to speak to a representative of Tin Leg. The only other choice I have is to send an email to Tin Leg. I'm not sure what I got for my premium $$ but customer service was not it.

    Response Received May 13, 2014
    Squaremouth
    Brandi Morse

    We understand you had a negative experience with Tin Leg and we would like to apologize for your frustration. We would like to speak with you as soon as possible to ensure we fully resolve your complaints.

    We contacted Tin Leg after receiving your review to discuss your concerns. Since then, a Tin Leg claims analyst contacted you 5 times, and a Squaremouth Zero Complaint team member contacted you 4 times by phone and email. We are currently waiting for your response.

    Squaremouth is delighted to open a Zero Complaint Case for you. The Zero Complaint process begins after you have filed your claim with Tin Leg.

    Kathy Haught at Tin Leg has emailed you claims documentation. Please reply to her email or call her directly at 317-575-2652 ext 3409 to begin the claims process.

    Again, please accept our apologies for your frustration. We will do everything we can to assist you.

    Please contact me directly at 800-240-0369 ext 6121, I am delighted to help.

    Was this review helpful to you?
    138 out of 148 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Economy
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I have submitted a claim (within the last couple of days) but I have not heard back from Tin Leg as of yet.

    Response Received
    Tin Leg
    Tin Leg
    Jessica Harvey

    Thank you for taking the time to submit a review.

    I apologize you did not receive confirmation your claims documents were received. A claims analyst will typically contact you within 5 - 7 business days of receiving your documentation.

    Since your review, a claims analyst has contacted you and confirmed that your documentation was received and your claim is being processed.

    The claims department is available to answer your questions or provide an update to your claim weekdays from 9am - 5pm EST. You may reach us at 866-887-7105. We are delighted to help.

    Again please accept our apologies for our delayed response.

    Thank you for taking the time to review Tin Leg.

    Was this review helpful to you?
    52 out of 57 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

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    128 out of 172 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    So far our experience with Tin Lag has been positive. Reporting the accident when pretty smoothly. The only hiccup was I had to call a second time after I did not receive the email with the claim forms and instructions after may first call. After the second call everything came in a very short time. I assume that the hospital in Switzerland and Tin Leg must have talked with each other, because the only thing my brother had to pay for when he was discharged was a phone call.Which was about 50 cents. My brother will be submitting a claim for his visits to the clinic(Swiss law requires that the clinic bill be settled at time of service). We will see how that goes. As long as that part goes as as smooth as the hospital part went(assuming we don't have to deal with the hospital again), we have no complaints about Tin Leg or the policy,

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Recently, prior to making a Tin Leg claim I recommended it to two couples who have purchased policies. Over nearly two years I have suggested that people look at Squaremouth. Several have and ended up buying policies.

    Depending on the outcome of our claim will determine whether I would make further recommendations.

    My initial contact with Tin Leg learning how to file a claim has been positive. Our claim is due to illness forcing us to cancel Myanmar trip. Wait and see.

    Review Updated 04/08/2015

    I submitted a claim on March 16th and received a response from Tin Leg on March 27th. I am very pleased with their rapid response. I am receiving checks covering our Myanmar tour interruption due to illness.

    They have asked for additional documentation for the rebooking of our flight from Sinagpore to come San Francisco early. I am waiting their response.

    I greatly appreciate that Squaremouth contacted me asking initially whether I was submitting a claim then following up to see if Tin Leg is fulfilling terms of the travel policy.

    I have referred three other couples to Tin Leg and Squaremouth.

    Thank you.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    It started out ok, until I had to file a claim. My grandpa passed away so I had to cancel my trip. It was covered, so I got all my paperwork together and sent it in. Few days later, I was contacted saying they never got the airline refund confirmation. No problem, I resent it, they confirmed they received it and I made a point to let them know that I would be out of the country for quite a while and email would be my only communication. Well after a month of not receiving my refund, I attempted to get in contact with someone to ask why. There was no response to my 3 emails and 2 voicemails, so I sent a pretty frustrated email as a last-ditch effort. Finally after I get home, someone named Claims Department (they didn't even have an agent contact me!) says they never received the airline refund confirmation, they sent me a notice in the mail and cancelled my claim on a date that was about one week AFTER I had been trying desperately to contact them. Really?!?!?! Well, when I got home, I had no letters or any mail from them whatsoever.
    To be perfectly honest, this company is a scam. They went to great lengths to avoid giving me a refund for my trip, and avoided contact with me as much as possible. I would not recommend this to anyone, as the whole point of insurance is to be protected, not robbed.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a response.

    We are sorry that you had a negative experience, I know it is frustrating when you don’t receive the service you expect.

    The claims process can typically take 30-45 days and I am sorry that it took so long to receive the status of your claim. After reviewing your case with our claims department, I can confirm that your claims have been processed and paid.

    Again, we are sorry for any inconvenience this has caused and we appreciate your feedback as we will use it to streamline our claims processes.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I would have recommended this policy and in fact, was planning to get policies from Tin Leg each time I travel but one thing I learned from my ongoing bad experience with the claim portion of this whole thing is that it's not a good business move to get more policies from this company. The appalling way my claim was denied is just unbelievable! I'm waiting to hear back from Tin Leg regarding the response letter I sent about the denial.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    Thank you for taking the time to submit a review of Tin Leg.

    I apologize, in order to receive reimbursement for the Travel Delay benefit, a traveler must incur additional expenses for delay due to a common carrier.

    We reviewed your claim and discovered there were no additional expenses incurred during your trip due to a delay of your common carrier. Because of this, we were unable to provide reimbursement.

    Unfortunately, this is standard in the travel insurance industry.

    Again, please accept my apologies for your negative experience and for the frustration this caused you.

    Was this review helpful to you?
    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Price was competitive and signing up was easy. Talked once with a representative who was very pleasant and helpful. Would use again!

    Was this review helpful to you?
    43 out of 67 people found this review helpful
  • Review Received
    Insurance Provider
    Tin Leg
    Policy
    Luxury
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I submitted a claim through your site when I returned from vacation around the middle of August last Summer. It was not for very much, but I never heard anything more from Squaremouth.

    Response Received
    Tin Leg
    Tin Leg
    Kelly Calkins

    I apologize, we do not show a claim on file for you.

    If you still have your claim documents, please email these to our claims department at tinleg-claims@tinleg.com.

    Please contact our claims department if you have any questions at 866-887-7108. A representative will be happy to help.

    We apologize for any inconvenience this has caused and we appreciate your feedback.

    Response Received March 10, 2015
    Squaremouth
    Kelly Calkins

    Thank you for contacting Squaremouth and making us aware of your complaint.

    Squaremouth is your agent and Tin Leg is your travel insurance provider who you have filed a claim with.

    A member of our Zero Complaint department will be calling you today to discuss this further.

    We apologize for the inconvenience and we appreciate your feedback.

    Was this review helpful to you?
    4 out of 4 people found this review helpful