Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We received very good help from Tin Leg. Happily, we don't need to file a claim.
We had to cancel our trip for medical reasons. The process for getting our claim paid was very straightforward, and the payment came through promptly.
Very pleased with the whole process - will definitely use Tin Leg again.
The purchase of our travel insurance policy went very well and we were pleased with the competitive price and terms. We are in the process of getting a claim resolved. We have an interview scheduled via phone in early September and look forward to receiving compensation for our flight cancellation on July 31st.
My husband and I had to cancel our trip due an unanticipated medical issue. The claim process once I filed a claim was extremely smooth and quickly resolved without issue. This is my third policy with this company and I have given them a 5 star rating each time. Keep up the good work TinLeg.
I first heard about Tin Leg from my travel agent as I prepared for my trip. She said Tin Leg had an excellent reputation among her other clients for service -- as well as well as fair pricing for those of us 65+ (I am 72) .When I called for a quote, I was happily surprised by the price quoted -- which was $300. less than a company I have used before-- for the same coverage! That, plus the helpful friendly customer service, and the fact of its' Superior rating and being underwritten by Berkshire Hathaway , made it my obvious choice. I felt confident throughout my thrilling Rwanda adventure of climbing the Virunga mountains to be with the gorillas, that if anything happened , Tin Leg had me covered. Fortunately, all went perfectly well, and this was indeed THE ultimate trip of my lifetime!
Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!
Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.
Extremely easy to deal with. Very knowledgeable and helpful.
Very easy to use, would definitely use it again and recommend it to others.
Not much to add, since we didn't need to use the insurance.
It is easy to get information and to get the insurance coverage.
Certainly adds to "peace of mind."
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more