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Easy comparison of costs and insurance options, making my buying decision that much easier.
Putting in a claim because of illness cancer, we were unable to take our trip. When I call I was on hold a very long time
We have not heard anything yet about the processing of our claim
We have not filed our claim yet.
I am waiting to hear from Travel Insured after uploading all the documentation. I have not been pleased with the customer service so far! I trust this issue will be resolved equitably and I can recommend Travel Insured. I have used them previously and have had no problem.
I have started a claim and sent the faxed materials over a week ago, have confirmation they received that, yet they say they don’t have it. Not happy with service so far!
We sincerely apologize for any frustrations you have experienced. Your claim is currently under review and we will be reaching out to you ASAP with your status. Thank you for your patience.
Love this company and plan on using you guys again.
Filed a claim and it was handled as expected from a good travel insurer. They requested documents a couple times, reviewed them, and sent me a check for the amount I was owed. No haggling or issues. Whole claims process took about 2 months.
Excellent customer service
I was treated with professionalism and respect. Thank You
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more