Reviews, Sales and Service Ratings for Travel Insured International

Travel Insured International Sales & Service Data

Total Sales
43,420
since 2004
Monthly Sales
743
average monthly sales since 2004
Reviews
2,232
reviews since 2004
Overall Rating
4.44 out of 5
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4.55/5
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RoamRight
4.48/5
average on squaremouth 13,659 policies sold - 267 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

Travel Insured International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

43,420 policies sold
0.7% negative reviews

0.7% (310) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    1298
  • 4 star
    446
  • 3 star
    178
  • 2 star
    40
  • 1 star
    43
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I filed a claim in June. They said they did not receive certified letter that I sent..I showed proof of receipt took them another week to "find" my claim. They asked for more MD reports which were sent a month ago. They keep stalling...saying they need more..I have sent all of the papers ....my MD report, daughters spinal X-rays with dates of surgery..they keep saying they can't fine report ...

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    110 out of 110 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    This insurance company makes it terribly difficult to submit a claim.
    -They not only require a receipt for food/lodging (which is fine), they also want to see those charges listed in your credit card bill. Wouldn't it be enough to see the receipt?
    -They also require you to get letters from hotels and airlines that they did not give you a refund - who does that??? So I am now supposed to call all the hotels and the airline and ask them for a letter. The airline says they have no such letter to send.
    - Obviously, I paid for the insurance so that is why I am sending them a claim. Now they want proof that I actually paid for the insurance (not only an e-mail confirmation of the insurance plan but also the credit card bill that it went through.
    - Same as above, I paid for the airfare that is why I have an e-ticket. They also need proof that it went through my credit card so they are asking for a copy of my credit card bill.
    -So now I have a 1/2 inch stack of paperwork for my claim.
    -Now, they are denying to pay 100% of my claim and I'm only asking for food and lodging.

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    94 out of 94 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had to cancel our trip beforehand due to medical reasons. The process to submit a claim was very laborious and burdensome; however, once everything was submitted the claim was processed and paid in a timely manner.

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    14 out of 14 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    They took our money and provided a policy.

    During Trip
    We did not contact anyone during our trip about the interruption. We waited until we were back home.

    Claim Process
    We were forced to evacuate Hatteras Island, NC 5 days into a 14 day trip due to Hurricane Irene and the devastation left during and after the storm. They insurance company is being extremely difficult and has not paid the claim, even though I have PROVIDED ALL THE DOCUMENTATION. The reason stated was that "Evacuation" was not a covered item. So I resubmitted and stated that vacation housing was "uninhabitable" because of "Natural Disaster at the site of Your destination which renders Your destination accommodations uninhabitable." The town where the vacation house is was had a mandatory, State evacuation for tourists from 8/24/11 through 10/10/11. Even with all this information, they still have not paid the claim. Proof of payment was submitted, copy of lease and mandatory evacuation notice sent to us was submitted. I will be taking this claim information to the local news consumer advocates and an attorney and will never buy insurance from anyone associated with Squaremouth again if this is not satisfied immediately. It has now been 60 days and this is completely not necessary.

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    11 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Prompt payment of exactly what I expected after our Trip Delays. I've never had to make a claim before and Travel Insured made the first one painless - and helped alleviate the pain of two days of missed vacation.

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    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Trip Protector Lite Expanded
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had a 24-hour delay on the outbound flight and submitted a claim for additional transportation expenses and loss of one night's lodging. Travel Insured handled our claim in a professional and courteous manner, and reimbursed us promptly. We are very satisfied with our experience.

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    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    The processing of my claim took 3 and 1/2 months. Insured International made extensive demands for medical records after the doctors form was completed. This was intrusive and not warranted as reason for cancellation was medical necessity: cancer diagnosis. The insurance company was looking for any way to avoid paying the claim. They eventually paid but not before delay in the midst of s medical crisis. I would never recommend this company.

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    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We have just completed our trip and it was not uneventful. Unfortunately my husband had a serious accident and was hospitalized for 10 days. The insurance company was extremely helpful in making the necessary arrangements for us to fly home and I could not be more pleased with their services and communications during this stressful time. As for other claims I have not had enough time to find out if they will handle them (medical) for a while. However, if they respond in a similar manner as they did for getting us home I will give them the 5 stars that they will deserve.

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    8 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Very easy to compare prices and customize the insurance package.

    During Trip
    We had to make a claim due to a delay in travel. I called them from the airport, and they were very helpful, explained what documentation I needed to keep and best of all told us not to worry about filing anything until we returned.

    Claim Process
    We received only half of our claim because we arrived at our destination in time to spend the night in our room (around 9:00pm). Half was reimbursed to cover any activities/events missed during the day. (original arrival time was supposed to be 12:30pm)

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    8 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Insured International
    Policy
    Worldwide Trip Protector Plus
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Every thing about purchasing the travel insurance was routine. We purchased the insurance within a day or so of purchasing our tickets, and were assured if we did that any pre-existing conditions that might occur between the time we purchased the insurance and we left on the trip would be covered. We purchased the tickets and insurance in mid-summer 2011 and planned to leave for Ethiopia on Jan. 7, 2012. We felt confident that we were dealing with a reputable insurance carrier.

    During Trip
    Although I had fallen on Christmas eve, a quick trip to emergency room and a CAT scan and x-rays revealed no broken bones, only deep bruises. I asked doctor about making the trip to Ethiopia in 13 days. He said I'd be 85-90% healed and should be able to make trip with no problems. I made the trip but my leg did not get better. With walking on it through very difficult areas, the leg hurt more and got worse to the point that I was having to use a wheelchair whenever one was available. About a week and half into trip, my friend and I made the difficult decision to return to the U.S. We called the emergency hotline, were assured that we did have medical evacuation insurance that would cover the pre-existing conditions. We needed a doctor's exam to state that I was physically able to travel. We found a doctor to come to the hotel and fill out the seven pages of forms that we had faxed from the travel assistance emergency number, and he agreed that my overall health was very good and that I could travel. A series of phone calls to the travel assistance number and insurance carrier back and forth over a period of two days resulted in more than $400 in charges to our cell phones because the carrier/emergency travel assistance staff would not call us on the hotel room phone as we requested but kept calling our cell phone numbers. After we messaged the medical documentation to the company, we waited for their assistance. What we got was this: we're sorry but our doctor has reviewed the forms and said because your fall occured before you left, you are not eligible for any assistance from us. We had wasted three/four days, received nothing but a run-around and NO ASSISTANCE of any kind. With the kind assistance of the Ethiopian hotel staff, Ethiopian Airlines, and an Ethiopian tour company, we were able to fly from Ghondar to Addis Abbaba,then work our way back to the United States. We did this all on our own. It took four days (Monday until late Thursday night) until we arrived home. We were told that we could file a claim but it was doubtful whether it would pay. I will file the claim, along with receipts and documentation. I will be surprised if I receive a penny. Information we received when we were considering purchasing this insurance was misleading and deceitful. The assistance we received was none, and in fact cost us several hundred dollars for their calls to us.

    Claim Process
    I have not yet filed the claim but will do so later this week. I am recovering from a complete hip replacement sustained during the fall which was undiagnosed.

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    8 out of 8 people found this review helpful