Travel Insured Travel Insurance Reviews

Easy to sign up. Customer service very helpful

Submitted my claim with all documentation on December 23rd. Some of the documents had been sent prior to this and had to be sent a second time because they claimed not to have received them. There have been delays because of the holidays which I understand, and I was supposed to receive notification that my claim was being finalized by an analyst by January 26th. All these delays again because of another Public Holiday. I am still awaiting my refund, but what is obvious is that this company does not have sufficient analysts to process claims. This is a company I will advise others to not use.

I’m in the early stages of filing all the documents needed for my claim.

I could not really figure out who was providing my insurance coverage?

In previous travel insurance policioes I've purchased from other I recieved a single card I could put into my wallet with phone numbers and a coverage super summary. This was very reassuring to me. I did not receive such from Squaremouth?

So far it’s been good. I submitted my 39 page claim via regular mail and it was received on 1/14/26. I had it sent certified mail. At this time I have not had any further contact. Their website does note the receipt of the claim.

I not only use Squaremouth for many years but have convinced many of my fellow cruisers to use them in place of the one offered by the cruise line which doesn't cover a lot of things that need to be. I will never switch from Squaremouth. I am a very loyal customer and happy with them.

My insurance claim has still not been settled. I applied in December so presently I am not satisfied with the service.

Currently struggling with sending in claim documents...my inadequacies. Will probably end up coping and mailing them (snail mail) as my computer abilities are basic and my IT support (Husband) has just had spinal surgery due to the fall in Vietnam.....
The local representative in vietnam was able to successfully secure transportation (speedboat) from our small boat in Halong Bay to the pier and a taxi to Hanoi French Hospital (90 minutes away). Although I never spoke with him, he was able to arrange with the boat's crew to make the transfer seamless.

phone line always busy, never got to speak with someone

Purchase of policy was very easy and cost reasonable for planned trip. Had to cancel the trip at the last minute due to illness of my traveling partner. Filed a claim and Travel Insured responded immediately with claim instructions. They kept in touch and received the claim documents. Waiting for them top process the claim. So far, service is very satisfactory.