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did need thankfully to file a claim but felt comfortable knowing that I had all the info needed while abroad if I had to do so.
I was very comfortable with being secured by your insurance and able to ENJOY my trip. I will use your company if I will be satisfied with claim return.
I thought I was purchasing emergency ticket change. I was told I did not. I was told I could file a medical claim only after my primary paid. I didn’t get what I thought I purchased. And I will have to wait weeks for primary to decide to pay or not. I’m feeling frustrated and I have a broken arm.
Since I didn't need to file a claim, I can't comment on whether the insurance I purchased would have provided what I expected it to.
Very easy to use website. Full terms of policy could be reviewed in advance of purchase. Representative was very helpful explaining interpretation of policy benefits.
This insurance company is working very, very slowly and inefficiently- almost as though they are hoping that I will forget about them and they will not pay the claim. Would never use them again.
Very difficult to use your services. Too many hoops to jump through. As an MD I was disappointed in our conversation 10 days ago
Great customer service: I worked w/representative to determine policy for my needs before purchase. I didn’t need my policy, but it was good to know I had coverage at reasonable cost, while out of USA.
Easy to research online to check coverages and exclusions. Purchase and self printing went smoothly. I did contact customer service to add additional coverage and that also was easily accomplished. I got the lowest cost among competitors with the same coverage.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more