Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I filed a claim under cancel for any reason. It took 4 months for them to settle this claim, requiring over a dozen items to be submitted, asking for repeated inputs of some items, and making errors in arithmetic and understanding of inputs that I had to correct via multiple emails and phone calls. They made claim handling very difficult, slow, and unhelpful. In the end they did pay what was owed.
Thank you for your feedback. We apologize for the frustrations you’ve experienced, as we thrive to provide each and every traveler with the best possible customer service. We will further investigate your experience. Thank you for your patience.
I submitted the claim on 12/20/2019. Resubmitted all required documents on 1/4/2020. No results yet, not even confirmation of receipt. Very unhappy with the insurance company.
Filing a claim was easy on line but then you get no feedback or acknowledgement for weeks,
The agent we spoke to while on the trip Sounded helpful, but in fact she did not send the claim form she said she would send, and when I called the follow up when we were home, that customer service agent said that the claim number the original agent have given us was not a real thing and that she had no records in the system of our phone call.
i originally planned to go to tahiti but changed my mind and went to christchurch new zealand instead. i had to change dates of policy. your customer service said i had to contact insurance company. no problem.
i've used squaremouth for many years, never a problem, never a claim. i may have crossed a threshold age wise and usual policy wasn't available, another slightly more expensive was.
So far so good. All of our paperwork has been received.
On my trip from Knoxville to Auckland, one of my bags was delayed. According to the documents that were provided to me before my trip, if I had a baggage delay longer than 24 hours I could file a claim for $200. I paid approximately $800 on insurance for mine and my wife's trip. After I returned back home I called one of your representatives to file a claim, but was asked if I had receipts for the items I purchased because of the delay. No where in the documents provided to me was there an indication I would have to retain receipts. Your representative said it was detailed in the policy which wasn't provided to me. Guess I'll be a little more selective with my insurance on my next trip and ensure I ask for more than what is provided.
This is the first time I bought travel insurance. In considering my destination and others’ experiences there, and changes to my own health insurance, I decided to buy some “peace of mind”. For a relatively small fee, I felt well protected. Squaremouth made it easy to compare plans across several companies, and the ratings helped me to choose a reputable one. Before my trip I had further questions for Travel Insured International. Their customer service was easy to reach and able to answer my question. The app was not so user friendly and thankfully I didn’t need to use it, but in the event I would need it, the phone contact was not hard to find.
Our trip had to cancelled due to America Airlines cancelling our flight coming home from Aruba. Book it told us we could not get our insurance money back $322
Will never use American Airlines or Book it again
My daughter died unexpectedly on Oct 13 leaving us with responsibilities with her 4 & 6 year children. We immediately cancelled our anniversary trip and filed a claim. I have not heard anything.
We send our deepest condolences on your loss. One of our claims representatives will be reaching out to you ASAP. Thank you for your patience.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more