Sales & Service Data

TOTAL SALES
75,895
Since 2004
MONTHLY SALES
1543
Average Monthly Sales Since 2004
REVIEWS
2,859
Since 2004
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

75,895
policies sold

0.5%
negative reviews

0.5% (354) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1729
  • 4 stars
    554
  • 3 stars
    222
  • 2 stars
    63
  • 1 star  
    64
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Travel Insured International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    did need thankfully to file a claim but felt comfortable knowing that I had all the info needed while abroad if I had to do so.
    Thanks

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I was very comfortable with being secured by your insurance and able to ENJOY my trip. I will use your company if I will be satisfied with claim return.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I thought I was purchasing emergency ticket change. I was told I did not. I was told I could file a medical claim only after my primary paid. I didn’t get what I thought I purchased. And I will have to wait weeks for primary to decide to pay or not. I’m feeling frustrated and I have a broken arm.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Since I didn't need to file a claim, I can't comment on whether the insurance I purchased would have provided what I expected it to.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    very easy!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use website. Full terms of policy could be reviewed in advance of purchase. Representative was very helpful explaining interpretation of policy benefits.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    This insurance company is working very, very slowly and inefficiently- almost as though they are hoping that I will forget about them and they will not pay the claim. Would never use them again.

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Very difficult to use your services. Too many hoops to jump through. As an MD I was disappointed in our conversation 10 days ago

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service: I worked w/representative to determine policy for my needs before purchase. I didn’t need my policy, but it was good to know I had coverage at reasonable cost, while out of USA.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Easy to research online to check coverages and exclusions. Purchase and self printing went smoothly. I did contact customer service to add additional coverage and that also was easily accomplished. I got the lowest cost among competitors with the same coverage.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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