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Our cruise was delayed and shortened due to hurricane Dorian. We were given a future cruise credit, which is subject to conditions. We were not given a refund, so if the credit is not honored in the future, we will submit a claim for the loss.
So My Wife's mother passed away before our trip started and so we had to change our original outbound flights and so just making claim for difference in Airfare. So far they said they would be sending me the claim forms so that I can make my claim for the fee. Will update after the claims process is complete.
Our luggage was delayed for at least 30 hours. I sent in my proof. I only put in a claim for $107.00 because I had to purchase a few items in order to tour the next day. The documents are in the mail right now.
I gave Travel Insured International 5 stars; though consider them just a notch below (maybe like 4 1/2 stars) as the processing of the claim seemed to take a little longer than I would of thought. However, after sending them the additional information they requested; they paid 100% of the claimed amount.
My return trip was delayed by two days by Hurricane Dorian, then an additional day due to airplane mechanical problems. My policy says I would be reimbursed $200 per day for trip interruption but I was told I could not file a claim without receipts for expenses, which I no longer have.
Delayed bag recovered, no claim filed.
I'm in the process of gathering documents for my claim. I'vd had limited interaction, to date. But so far, so good. I'll let you know how it goes.
Currently, I'm in the process of filing a claim. When I contacted the phone number provided, I was treated kindly and the forms I need to fill out were provided on line. I did notice one error on the form that I will have corrected when I submit the forms after I gather the information requested.
When we had a date change for our trip it was handled very smoothly.
I had questions as to whether the insurance covered us in Ireland. The 24 hr. help could not answer the question, and the office was not open. when I did try to contact the office, I could not get through on the phone number I had.
In spite of it all, the rental car agent gave us quite a fight to purchase his insurance, all went well, there were no issues with the car, so it was all good.
I can't help but wonder what would have happened, had there been an accident....
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
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Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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