Sales & Service Data

TOTAL SALES
78,477
Since 2004
MONTHLY SALES
1445
Average Monthly Sales Since 2004
REVIEWS
2,896
Since 2004
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

78,477
policies sold

0.5%
negative reviews

0.5% (355) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1758
  • 4 stars
    559
  • 3 stars
    224
  • 2 stars
    64
  • 1 star  
    64
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Travel Insured International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Easy comparison of costs and insurance options, making my buying decision that much easier.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Putting in a claim because of illness cancer, we were unable to take our trip. When I call I was on hold a very long time
    We have not heard anything yet about the processing of our claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    We have not filed our claim yet.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting to hear from Travel Insured after uploading all the documentation. I have not been pleased with the customer service so far! I trust this issue will be resolved equitably and I can recommend Travel Insured. I have used them previously and have had no problem.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I have started a claim and sent the faxed materials over a week ago, have confirmation they received that, yet they say they don’t have it. Not happy with service so far!

    Response From:
    Travel Insured International
    Travel Insured International:
    Erin
    Response Received:

    We sincerely apologize for any frustrations you have experienced. Your claim is currently under review and we will be reaching out to you ASAP with your status. Thank you for your patience.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Good service

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Love this company and plan on using you guys again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim and it was handled as expected from a good travel insurer. They requested documents a couple times, reviewed them, and sent me a check for the amount I was owed. No haggling or issues. Whole claims process took about 2 months.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    I was treated with professionalism and respect. Thank You

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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