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The representatives I spoke with were very polite and courteous, and answered my questions knowledgeably. However, the entire process took longer than I was led to believe -- it took almost six months to receive my last reimbursement check. One of the problems was that I was not told at the beginning that since I am on Medicare, I must first file a claim with my supplemental insurance company. I was notified of that one month after I filed my original claim. After I received reimbursement from the supplemental company and submitted the additional documentation to Travel Insured, it took two months to receive their reimbursement check, the amount of which was incorrect. I then had to send further communications and calculations, and received an additional (and final) check 3 weeks later.
All in all, they are a pleasant and honorable company with which to do business, but not as efficient as they could be,
I have tried to contact Travel Insured International multiple times (more than 6) since my return home on March 20, 2020 and have left my phone number for call back. To date, I have not received any contact from them. I have tried to file a claim online but have questions about the process as the letter from physician for trip interruption claims is not applicable.
When I made contact with insurer they contacted me immediately. Am not back in USA because of corona virus
I only had to increase my coverage and although I couldn’t do it online for some reason, the woman on the phone from customer service helped me. I needed nothing more.
Good service at a reasonable price
The customer service people were amazing in helping me extend our travel dates on our most recent trip. And we rebooked our cruise for 2021 and they also moved our insurance to cover these new dates without issue.
I decided to shop for travel insurance rather than use my travel agents and saved several hundred dollars. I had peace of mind without costing more than the trip
When I bought our insurance for a trip to Spain, I really appreciated being able to comparison-shop on squaremouth.com between different insurance companies and different plans. The plan I selected for our family allowed us to pay for the insurance as we paid for the trip. Some companies require full payment for insurance upfront, even before you have paid for the entire trip.
I also appreciated the chat feature on the squaremouth site which helped me make an insurance selection by answering my questions. Also, I value the ability to keep the various insurance plan information for separate trips in one location.
I was most concerned about healthcare coverage during European travel. We are on Medicare. I bought primary coverage because it was unclear to me what exactly I needed for coverage for our family and I wanted to make sure that we had coverage in the event of illness. Fortunately our trip was uneventful from a healthcare standpoint, but I still don’t know if I purchased the right insurance.
We had to cancel trip due to medical issues. Sent all required documents. Still waiting for refund...why does it take so long, it’s been over a month.
Thank you for your feedback and apologize for the frustrations you’ve encountered as call volumes have been higher than normal. We strive for customer experience excellence. A claims representative will further investigate your case. We appreciate your patience.
I used TII’s website on the 9th of March to inquire about filing a claim. After no response by yesterday, I called their assistance line and was requested to leave a callback number with an anticipated response within 90 minutes. I still have received no response from either contact method. I realize the Covid-19 outbreak is probably causing unexpected volume of inquiries but I’m not feeling optimistic about a resolution of my claim.
We apologize as we are experiencing a higher call volume than normal. We will assist you as quickly as possible. Thank you for your patience.
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