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Fortunately we did not need additional contact or interaction.
I spoke to your team on 11/1 and again on 11/11 attempting to get the paperwork to submit the claim. They claim today that they will be mailing and emailing the paperwork today.
Evidently I forgot to put in the amount of my trip (which was cancelled, due to a mechanical problem with Delta Airlines) I blame my error on being 84. I will be reimbursed for my flight, by Delta, but not for the rest, $1990.00.
So what did I get for my $127.00 premium?
Used Squaremouth for many years and found the website to be easy to use and the customer service excellent
I was scheduled to go on a Tour of Ecuador. Just 2 days before I was to leave the Ecuadorian government removed the subsidies on fuel and the gas prices went up by a minuscule amount. The Ecuadorian idiot people rioted, burned, looted, robbed ,blocked roads the president had to leave the capital and move to another city. The US state department advised if you are there leave and do not go there. My tour company evacuated the 2 tours that were there and the tour I was to go on was cancelled. The tour company gave me my complete money back, the airline waved the change fee and I will take a different flight elsewhere , the parking was refunded and Travel Insured International refunded me the full insurance premium. I cancelled the reservation at the Friends Hostel in Ecuador and NEVER went there or used any of their services. They tried to charge me for a full three nights plus other fees and are a bunch of Ecuadorian crooks. I called my credit card company who said and I did, lock my credit card and I will change the account so these crooks can not charge the account. I did NOT re-book the tour at a later date
I booked a tour to Australia for March 2020 and I purchased the travel insurance thru Square-Mouth travel insurance and got the insurance from Travel Insured international and I recommend both of them.
We had our luggage delayed for 36 hours traveling after traveling more than 17 hours from ATL to Rome. We bought our necessity and kept our receipt. The claim was initiated right after the event on Sept 19 but we didn't get to reply with the documents as we were traveling and had tight schedule. We gather the needed documents and send to them on Oct 6 without any reply. Resend on Oct 12 with documents and got no reply. Again trying to get confirmation via phone and email on Oct 14 and was told to wait for 15-20 days. This time they updated the status online.. Today is Nov 1st, we called and again was told that there is too many pending claims piling up and call back in 15-20 days. Do note that over this occasion, it is just us contacting them, there isn't any reply from them other than the first automated email saying you submitted your claim.
Processor's name is Kate btw
The claim took a while to get processed (about a month and a half), but it was a smooth process to start a claim and file the documentation. Overall, great experience
Very professional and knowledgeable. Easy to work with
Acquiring the insurance was relatively easy. The pricing was reasonable. Thankfully we didn't need to use it, so I can not provide any feed back on how easy or difficult it to obtain service.
Very fast and easy application and approval process.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more