Travel Insured Travel Insurance Reviews

We had to cancel our trip in advance due to a diagnosis my wife received in December. She needed cervical spine surgery and was advised to not travel due to potential risk of paralysis if she fell or was in any sort of accident or plane turbulence. It took a bit longer for this company to process the claim than I would have liked, but they paid out everything they were obligated to. I would have no problems using them again. In fact I think I've already taken out policies with them for future trips.

I thought the process was easy enough. The insurance was required.
The application was easy and clear. The information received was clear.
The best part everything on my trip went smooth and I did not have to make a claim but it felt good knowing I was covered if I had an unforseen event or accident.

The claims process for this claim was fairly straight forward. I did speak to a representative who sent the necessary paperwork. There is a lot of information to upload, scan, etc. This particular claim was processed in roughly 3 1/2 weeks to be processed, and it was a large claim. Interestingly, I had another claim that I filed (same company) for a different trip, as we had to cancel both trips due to my husband’s lengthy hospitalization. The first claim I filed, for a smaller amount, took two plus weeks longer to process and be paid. Unclear why, but both were paid for the amount due to me.

The only reason I four stars was due to the first claim taking nearly 6 weeks and I had to call several times to make sure it was being processed.

I was surprised how easy it was to reach a real person and they were very helpful. We were on a trip to Egypt and needed to extend the policy dates. They made the process easy.

We had a last minute family emergency and needed to cancel our trip and filed a claim. The agent I spoke with on the phone was very professional and extremely compassionate. Very impressed with customer service.

The Travel Insured Int. concierge service is a joke. We were delayed over 6 hours in Aswan and had no viable information on whether or not our flight would be canceled. If canceled we would have missed our next flight out of Cairo. Egypt Air had several flights with seating availability. The logical thing to do would be to book a different flight and cancel the original on Nesma. Travel Insured was incapable of seeing the big picture. They do not have viable employees. I will never again use Travel Insured.

Peace of mind is awesome. The insurance was much less expensive than what was offered by the cruise line, but was exactly what we needed. This gave us the peace of mind to thoroughly enjoy our cruise.

CMQ hospital in Mexico refused to accept Travel Insured International's guarantee letter that the policy said it would provide for medical treatments, because, the hospital said, there were two prior guarantee letters for other cases that had not resulted in final payment yet. Robin Assist, the company's coordinator, was very good about contacting us right away when my wife was admitted, and subsequently in a series of email exchanges we provided all necessary information (bill, itinerary, etc.) and Robin Assist indicated on February 26 it sent the necessary company credit card payment information to the hospital since the hospital wouldn't accept the guarantee letter, but then the hospital said the payment information was not complete and we had already waited hours to leave the hospital with all the back and forth between the CMQ and Travel Insured International so we paid the bill expecting the company would reimburse us quickly since the bill supposedly had already been approved for payment but there was apparently some technical glitch between the company and the hospital. We also had to send copies of the hospital bills because the company said those had not been received from the hospital while the hospital said the documents had been sent. We don't know exactly why there were communication issues between the hospital and the company when the hospital said it worked with the company on a daily basis but we were not in a position to solve those issues. Now we are getting messages that the bill is being reviewed by a claims analyst but there is a heavy backlog of cases, when we thought the company had already agreed to pay the bill and tried (somehow unsuccessfully) to send payment February 26. We would just like to get paid on a timely basis.

The process to file a claim was burdensome...I understand that they have to guard against fraud, but there were so many requests for proof: IDs, credit card receipts, letters from named MDs, addresses, and lab results that were all just slightly different or seemed to have already been submitted. It was confusing. I went to an urgent clinic in a strange city! I don't know! Once I sent in everything I possibly could that they asked for, they never contacted me even though they had my email, and when I logged into the website it was unclear what the status of the claim was. Out of the blue two months later they paid the claim - great! - but there was no itemization or explanation. Perhaps this is the norm with travel insurance? I'm happy with the result but it was a fairly painful experience.

The only reason we bought travel insurance is because the destinations we traveled to (Kenya and Tanzania) required it. Otherwise, we wouldn't have bothered since it's expensive and adds to the cost of the trip. You really can't assess the quality of an insurance company or its policy until you file a claim, which most people are hesitant to do. Insuring against travel loss might be different, but I really can't attest to the value of having travel insurance since I didn't use it.