Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
201,622
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AVG. MONTH
3,759
Total Reviews
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SINCE 2004
4,122
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2574
  • 4
    766
  • 3
    317
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    I appreciate the helpful information provided by customer service, and also the comparison feature on website allowing me to compare plans.

    Jennifer from NM
    Review Received: June 28, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We did not file a claim. So I really cannot make a judgement on the company or the company’s performance.

    Sullivan from OK
    Review Received: June 25, 2026
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I was supposed to get emails after I spoke with someone on phone. Two different people said I would get an email, in order to make my claim. I checked my in ox and junk mail and never saw one.

    M from MI
    Review Received: June 23, 2026
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I have submitted my claim for medical coverage—I got an eye, ear, sinus & throat infection half way through my trip.

    Their customer service has been friendly. But the amount of documentation they want to prove my claim is excessive—hotel bill & plane tickets on a medical claim out of state? Their forms are repetitive & require information that was not provided on standard medical doctors notes or after Appointment summaries. I had to dig on the internet to get them phone & FAX numbers they required. Why have they not built this all into their app or customer service system, for seamless operation? I would rather have them pick to Urgent Care I visited & the pharmacy, so that I didn’t have to do days of work for them when I am still recovering!

    William from TX
    Review Received: June 23, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I submitted some information initially and omitted something. I had a very explicit email and responded to that. Anytime I called customer service they couldn’t have been any more professional. Very pleased with the experience so far.

    Andrew from FL
    Review Received: June 22, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Purchasing my policy was incredibly easy. I also had to make one change to my policy after the initial plan was purchased, and that too went very smoothly.

    Zach from NC
    Review Received: June 22, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Peace of mind in uncertain times (geopolitical)

    Richard from WI
    Review Received: June 21, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I have not yet been reimbursed so I do not know how to respond with a rating of your claim process. I submitted my claim by mail.

    Molly from NJ
    Review Received: June 21, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    So far it seems like insurance made easy.

    Donald from NJ
    Review Received: June 17, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    every step flawless

    Lowell from CO
    Review Received: June 15, 2026
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    1 out of 1 people found this review helpful

Last updated: July 6, 2026