What can I do with my policy if my trip was canceled because of coronavirus?
If your trip was canceled because of coronavirus (COVID-19), you may be able to cancel your policy and receive a voucher for the premium paid or apply your policy to a future trip. However, this may vary by provider and is not guaranteed.
If your trip was canceled because of coronavirus and you did not incur any penalties, please contact your travel insurance provider directly as soon as possible. Depending on their procedures, they may be able to issue you a voucher for your premium paid or apply your policy to a new trip.
If you choose to apply the policy to a new trip and it causes an increase in premium, the difference will be due upon booking. If the new premium is less expensive, you may receive a refund if you are within the Money Back Guarantee period.
All requests received are treated as exceptions, and a specific outcome can never be guaranteed, but all providers are doing what they can to assist where possible.
If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET, seven days a week, and are delighted to help!