Claims

How do I file a claim?

Last Updated:

Short Answer

You may file a claim directly with your travel insurance provider by contacting the claims department by phone, email, or mail. Some providers also have the option to file a claim online.

More Detail

When you purchase a policy through Squaremouth, you will receive immediate confirmation via email. This contains information regarding your policy, including how to file a claim with your specific provider. Squaremouth is your agent, and cannot begin the claims process.

You can contact your provider’s claims department by phone, email, or mail. Alternatively, some providers have the option to file a claim online. You are able to start a claim at any point after you have incurred a loss, even if you are still traveling.

Find claims information for all of our providers here: https://www.squaremouth.com/claims.

When you file a travel insurance claim, regardless of the benefit you are claiming under, your travel insurance provider will indicate what supporting documentation they require to finalize their decision. Depending on the claim, this will include things like receipts, proof of purchase, proof of cancellation, hospital bills, etc. This supporting documentation helps to confirm that you were eligible to be covered, and that you suffered a financial loss.

In the event that your claim is not handled to your satisfaction, Squaremouth customers are eligible to open a Zero Complaint case through our Zero Complaint Guarantee.

This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!