I received a decline message when I tried to buy a policy, what does this mean?
If you attempted to purchase a travel insurance policy and received a message saying your purchase was declined, that means we received an error with your credit card when processing your order.
A decline message means we received an error with your credit card when processing your order, which could be a result of insufficient funds, card security, or too many recent purchases.
We recommend contacting your credit card company to ensure the transaction can be completed, or purchasing with a different credit card.
If you received a decline message, your credit card has not been charged and you do not have a policy at this time.
If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!