What if I’m not happy with my claim?

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Short Answer

If you purchased a policy through Squaremouth, and are unhappy with how your claim is handled, we are delighted to mediate with your travel insurance provider on your behalf as part of our Zero Complaint Guarantee

More Detail

If you are unhappy with how your claim has been handled by your provider, you may choose to open a case with our Zero Complaint Team.

The Zero Complaint Guarantee is exclusive to Squaremouth customers and extends to all policies purchased through It states that our Zero Complaint team will meditate your claim on your behalf with your insurance provider. If the claim is not resolved to Squaremouth’s satisfaction, we will remove the insurance provider from our website.

More information about Squaremouth’s Zero Complaint Guarantee can be found here:

To open a new Zero Complaint case please email the Zero Complaint team at or call 800-240-0369.

If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!