The ratings on our website are based on customers’ experience with the insurance provider before, during and after the trip. We invite our customers to submit a review one week after returning home from your trip.
In addition to the customers experience with the insurance provider our ratings are also based on the experience the customer had with their claim, if they had any.
If the claim is still open at the time we request the customer to submit the initial review, we will ask to review again after the claim is processed. This information is then added to the original review to give a holistic and fair rating.
Squaremouth only allows customers who have purchased travel insurance policies on our website to submit reviews.
If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!