Why buy from HTH Travel Insurance

HTH Travel Insurance is a leader in helping world travelers gain access to quality healthcare services all around the globe. HTH combines ongoing research, a contracted global community of physicians and hospitals, advanced Internet applications, and wide experience in international health insurance to ensure customers’ health, safety and peace of mind.

HTH Travel Insurance

Overall Rating 4.41
  • 5 stars
    179
  • 4 stars
    55
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    12

12,384
policies sold

0.1%
negative reviews

0.1% (18) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for HTH Travel Insurance

For Use With These Policies: TravelGap Excursion excl US, TravelGap Voyager excl US

Customer Service:
888-243-2358
Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Claims Phone:
888-243-2358
Claims Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Mail to:
HTH Travel Insurance
c/o Claims Department
933 First Avenue
King of Prussia, Pennsylvania 19406
Emergency Assistance:
Inside USA 877-865-5979
Outside USA 610-254-8771
Claims Email:
customerservice@hthworldwide.com
Fax: 610-293-3528

For Use With These Policies: TripProtector Classic, TripProtector Economy, TripProtector Preferred

Customer Service:
844-276-1213
Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Claims Phone:
844-276-1213
Claims Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Mail to:
HTH Travel Insurance
c/o Claims Department
933 First Avenue
King of Prussia, Pennsylvania 19406
Emergency Assistance:
Inside USA 877-865-5979
Outside USA 610-254-8771
Claims Email:
customerservice@hthworldwide.com
Fax: 610-293-3528

Policies Offered by HTH Travel Insurance


TravelGap Voyager excl US

Policy Description:

Short term international travel medical plans for leisure, educational, missionary or business travel. It provides premier coverage for medical treatment and emergency evacuation. Beyond the insurance protection, HTH members get other critical services that allow them to gain access to quality healthcare while traveling. TravelGap includes global Intelligence tools assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 180 countries, ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Preferred

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TravelGap Excursion excl US

Policy Description:

Short term international travel medical plans for leisure, educational, missionary or business travel. It provides premier coverage for medical treatment and emergency evacuation. Beyond the insurance protection, HTH members get other critical services that allow them to gain access to quality healthcare while traveling. TravelGap includes global Intelligence tools assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 180 countries, ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Economy

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Classic

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for HTH Travel Insurance

Recent Customer Reviews for HTH Travel Insurance

Overall Rating 4.41 Out of 5

View all HTH Travel Insurance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 287 Reviews Since 2004

  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    April 16, 2020
    Carol from WA Verified Squaremouth Customer

    Iceland Air said they would refund my ticket because they cancelled the flight, but that it would take 6-8 weeks. I am hoping they follow through, but for now, I'm closing this claim.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    April 4, 2020
    Sandi from MO Verified Squaremouth Customer

    We were traveling in India during the COVID-19 outbreak and needed to know what our options were for arranging travel back to the US. The phone number provided for 24-hour assistance during our trip was routed to an agent who could not help us and actually gave us incorrect information. After questioning her, I was transferred to another agent who gave us helpful information. We intend to file a claim for reimbursement (our trip was cut short and we incurred expenses related to flying back to the US early.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    April 3, 2020
    TADEUSZ from CT Verified Squaremouth Customer

    We already filed claim claim number 54751

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    March 30, 2020
    Simon from PA Verified Squaremouth Customer

    We called HTH Travel Insurance customer service to inquire about filing a claim since our trip became impossible due to: (1) COVID-19 related government advisories, and (2) medical advice, since both my wife and I are in a very high risk category due to medical conditions and age. Was told that our situation is not covered by our trip cancellation policy, since we did not have "cancel for any reason" coverage. While this is true, it seems to us that no amount of small print legalize can excuse a travel insurance company from using common sense and recognizing that this situation was actually the exact definition of having to cancel a trip.

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Gina
    Response Received:
    April 2, 2020

    Hello,

    Thank you for your review!

    The underwriter of your policy has set Administrative Guidelines in place for customers whose trips have been cancelled due to Coronavirus. Please see below. If you are eligible for a refund of premium, please send us proof that your travel supplier cancelled the trip as well as proof that your full trip cost was refunded to you. Our email address is: tripprotection@hthworldwide.com

    If you are not eligible based upon the guidelines below, you will still be able to transfer your policy to a trip in the future - even if it is not yet booked - based upon the guidelines for Trip Postponement below. We would need proof of the cancelled trip for the exception to be approved now and then when you book the new trip you would forward your new itineraries to us so we could make the changes to your policy. Any time sensitive benefits you were eligible for at the time you originally purchased the policy will remain in place. If you were not originally eligible for time sensitive benefits, you would remain ineligible. Your new trip would need to have a return home date of 18 months or earlier from the original return date on your policy.

    Premium Refunds

    1. Trip Cancellation

    If the tour operator cancels the trip completely, and provides a full refund of trip costs, Nationwide will refund the premium for the travel insurance. Nationwide will not offer a refund for travelers who voluntarily cancel their trip, even if the tour operator gives a full refund.

    2. Trip Postponement

    If a Traveler postpones their Trip due to the Coronavirus, Nationwide will allow the Traveler’s current insurance policy to extend to those new trip dates provided:
    a. The new trip dates are no more than 18 months from their original trip dates.
    b. Additional premium, if needed based on the new or postponed trip, will be collected. No refund will be considered if the premium for the new or postponed trip is less than the original trip premium.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    March 27, 2020
    Julie from MD Verified Squaremouth Customer

    Filed death claim two weeks ago (electronically). Have not heard back from them.

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Gina
    Response Received:
    March 30, 2020

    Hello,

    Thank you for your review!

    Generally, we ask that you allow at least 15 business days for review. However, at this time, we are experiencing an extremely high claim volume, and our review times may vary. Rest assured, claims are reviewed in the order they are received and it is our goal to review your claim as quickly as possible. We appreciate your patience.

    If you are submitting a claim, please review your submission and make sure you are submitting all of the required documents to avoid processing delays. The claims for your plan should be submitted to team1@cbpinsure.com.

    If it is determined that additional information is needed, you will receive an email outlining the documentation needed. In most cases, our request will be communicated to you by email. Please check your email (and the spam folder of the email address provided to us).

    Again, our sincere appreciation for your patience during this time.

    Best regards,
    HTH Worldwide

    Was this review helpful to you?

    2 out of 3 people found this review helpful