Why buy from HTH Travel Insurance

HTH Travel Insurance is a leader in helping world travelers gain access to quality healthcare services all around the globe. HTH combines ongoing research, a contracted global community of physicians and hospitals, advanced Internet applications, and wide experience in international health insurance to ensure customers’ health, safety and peace of mind.

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HTH Travel Insurance

Overall Rating 4.38
  • 5 stars
    180
  • 4 stars
    55
  • 3 stars
    16
  • 2 stars
    7
  • 1 star  
    14

13,757
policies sold

0.2%
negative reviews

0.2% (21) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for HTH Travel Insurance

For Use With These Policies: TravelGap Excursion excl US, TravelGap Voyager excl US

Customer Service:
888-243-2358
Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Claims Phone:
888-243-2358
Claims Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Mail to:
HTH Travel Insurance
c/o Claims Department
933 First Avenue
King of Prussia, Pennsylvania 19406
Emergency Assistance:
Inside USA 877-865-5979
Outside USA 610-254-8771
Claims Email:
customerservice@hthworldwide.com
Fax: 610-293-3528

For Use With These Policies: TripProtector Classic, TripProtector Economy, TripProtector Preferred

Customer Service:
844-276-1213
Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Claims Phone:
844-276-1213
Claims Hours of Operation:

Weekdays, 8:00am - 8:00pm ET

Mail to:
HTH Travel Insurance
c/o Claims Department
933 First Avenue
King of Prussia, Pennsylvania 19406
Emergency Assistance:
Inside USA 877-865-5979
Outside USA 610-254-8771
Claims Email:
customerservice@hthworldwide.com
Fax: 610-293-3528

Policies Offered by HTH Travel Insurance


TravelGap Voyager excl US

Policy Description:

Short term international travel medical plans for leisure, educational, missionary or business travel. It provides premier coverage for medical treatment and emergency evacuation. Beyond the insurance protection, HTH members get other critical services that allow them to gain access to quality healthcare while traveling. TravelGap includes global Intelligence tools assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 180 countries, ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Preferred

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TravelGap Excursion excl US

Policy Description:

Short term international travel medical plans for leisure, educational, missionary or business travel. It provides premier coverage for medical treatment and emergency evacuation. Beyond the insurance protection, HTH members get other critical services that allow them to gain access to quality healthcare while traveling. TravelGap includes global Intelligence tools assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 180 countries, ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Economy

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)


TripProtector Classic

Policy Description:

A comprehensive plan that offers travel protection plus travel medical insurance. Trip Protector includes medical protection, trip cancellation, trip interruption, baggage protection and more. It boasts a complete set of services to help you identify, access and pay for healthcare services in 190 countries. Trip Protector includes global Intelligence tools, assisting in trip preparation via security and health information for your travel destination. HTH operates its own “best of class” physician community in 190 countries ensuring access to the top 2 percent of doctors worldwide.

Underwritten By: Nationwide Mutual Insurance Company

Underwritten Location: One Nationwide Plaza, Columbus, Ohio, 43215

AM Best #: 002358

AM Best Rating: A+ (Superior)

Compare All Policies for HTH Travel Insurance

Recent Customer Reviews for HTH Travel Insurance

Overall Rating 4.38 out of 5

View all HTH Travel Insurance reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 291 Reviews Since 2004

  • Overall Rating 1 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    February 9, 2021
    Bridget from MN Verified Squaremouth Customer

    Due to covid our trip to Mexico was cancelled and our travel agent schedule new trip in USA. We changed our trip 2 weeks before we were suppose to leave. We then tried to change insurance to new trip but they would not change it. First we didn't hear any responds. Then we did there first step they asked us to do. 3 days later they have a list of stuff that they wanted us to do. My sister in law had a policy from HTH Travel which they changed right away without a problem. When I brought this to who ever I was talking attention HTH Travel said that was an error. So HTH Travel sent her an email 2 or 3 day later denying the coverage they had already approved. At this time they started asking her to do a list of stuff also. We had group of 16 people with 7 different policies HTH Travel was the only one that would not change to new destination without making us jump through hoops. Never again. I do have the emails they sent out to us. People there are not trust worthy, not very helpful with all of the covid changes. The true rating for HTH Travel is ZERO. Wasted 200 dollars. Thanks

    Was this review helpful to you?

    11 out of 12 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    February 3, 2021
    MA from CA Verified Squaremouth Customer

    I had a nightmare of a time trying to contact a person to give me the correct information on how to see a doctor whilst I was visiting Maui - I was literally handed off to 5 different people, on the phone for almost an hour and then had to try the following day. In between being told that I did not have coverage for my trip. Then I asked to extend the coverage - again I could not get an answer. I WILL NEVER USE THIS COMPANY again, and Squaremouth did nothing to help when I called them to complain about the company. I have been using Squaremouth as my insurance aggregator for at least 10 years and travel at least twice a year internationally for extended trips. This was my first time with HTH and I strongly recommend that Squaremouth do not represent them. They were completely useless and I worried the whole time that I was in fact not insured properly. I will never use them again, and unless you can give me some satisfaction, I will be going with a different aggregator for my insurance searches in the future.

    Review Updated: 03/03/2021

    I still have not come back to me with any communication whatsoever

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    January 28, 2021
    Ted from NY Verified Squaremouth Customer

    I travel a lot and most of my trip insurances have been purchased through SquareMouth: numerous providers, very good portal (I'm in IT, I know).
    This was the first time I purchased a policy from HTH and I am very well aware that there are tickets, hotel reservations, and a bunch of other things that are non-refundable, usually spelled out right upfront. This was the first time I've encountered when a trip policy was non-refundable. I am not arguing that it was not or it should not have been, but I looked over the policy again and I couldn't find such condition. However what upset me the most, was an explanation from a customer representative: "The state of NY does not offer a review period to cancel the plan once purchased." I understand that the seller sets the rules, caveat emptor, but don't make an ignoramus out of me, like I never cancelled a trip insurance. I showed an example of such cancellation that happened 2 weeks ago, several policies purchased through SquareMouth were cancelled only recently as well. Sticking to a rule is one thing, lying is completely different.

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    10 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    April 16, 2020
    Carol from WA Verified Squaremouth Customer

    Iceland Air said they would refund my ticket because they cancelled the flight, but that it would take 6-8 weeks. I am hoping they follow through, but for now, I'm closing this claim.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    April 4, 2020
    Sandi from MO Verified Squaremouth Customer

    We were traveling in India during the COVID-19 outbreak and needed to know what our options were for arranging travel back to the US. The phone number provided for 24-hour assistance during our trip was routed to an agent who could not help us and actually gave us incorrect information. After questioning her, I was transferred to another agent who gave us helpful information. We intend to file a claim for reimbursement (our trip was cut short and we incurred expenses related to flying back to the US early.

    Was this review helpful to you?

    9 out of 10 people found this review helpful