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Good customer service
My pre-trip experience with HTH was just fine. Since I did not need to file any claims, I can not review their claims handling.
I called the assistance line. My Mother was in the hospital in critical condition. I wanted assistance on getting a flight home. They said they dont do that.
What does Insurance cover?????
The person I eventually spoke to was pleasent and professional. However, to get to her, I was on hold with several people for quite some time. The wait was a nuisance. This description is "as I recall." In other words, the interaction was a while back, and the above is my best recollection. I cannot say that I am 100% sure about accuracy.
The first HTH representative I spoke to advised that I had no policy. Had to call Squaremouth to set things right.
Rep was very helpful answering my questions. I will purchase again.
The HTH travel insurance was easy to obtain and the rates accep0table. Fortunately, the trip went well and no claims were filed.
Awesome service! Thanks
Did need a lot of documentation to be sent, but resolved positively.
It took 3 try’s to reach HTH claims representatives, primarily due to their Eastern time zone office hours closing at 5pm. This created a very early closing time when in Hawaii (minus 6 hours) and minus 3 hours in Las Vegas. Once connected, HTH emailed claim documents within 1 business day. Our trip was interrupted due to a family members medical emergency. They were released from the hospital September 13th. We are waiting for her Doctor visit next month to complete HTH forms and submit the claim. Our updated review will be available after the completion of the claim process.
Review Updated: 11/27/2017
I have used Squaremouth as a resource to choose Travel Insurance Carriers for several years now. HTH World Wide Insurance Services (Plan Name, HTH Trip Protector) was my choice for a Hawaiian getaway. This was our first purchase of a Policy from HTH and our first claim ever for a travel related event.
While on vacation, our daughter-in-law was rushed to the hospital and gave birth to our first granddaughter 3 weeks early. Fortunately both Mother and baby are doing well. Rushing to get home as soon as possible we incurred additional costs that HTH Reinbursed promptly after submitting requested documentation.
It was comforting to have Squaremouth watch over the process. Squaremouth was following up on our progress throughout the process.
I highly recommend both Squaremouth and HTH Worldwide Insurance Services.
Multi-Award Winning Customer Service Team
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$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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