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We had to cut trip short because of a death in the family and were reimbursed for the extra flight expenses
EVERYONE I deal with at HTH was knowledgeable and understanding -- and Professional. They were a pleasure to work with. I immediately referred them to my son who is traveling abroad and bought a policy.
Yes i would definitely recommend this policy with HTH to any traveler. I choose this rating because when setting up the policy there were some organizational issues from HTH site to get the policy to the correct travel cost amount. I had to call several times to get my upcharge taken care of after my cost went up.
Review Updated: 08/07/2019
Was given the wrong claim information to where to sent claim to. Spent $10 on copies and fax. Checked In after a week of not hearing anything not even a receipt via email. Found out that no one knew about my claim. Was transferred four times u til I reached the “correct person”
That person ensured me my claim was definitely covered if I resent all info. Spent $10 again to fax all documents then emailed it and just got an email that nothing of my trip delay was covered! Hey do I purchase Insurance if unforeseen circumstances are not covered??! I’m disappointed. I will make sure people know not purchase this non-sense insurance coverage. I’m a travel blogger so I’m sure I’ll reach many clients. Unacceptable
I have had the GeoBlue insurance for a number of years so it was easy to go to HTH for my other insurance needs. The agent was extremely helpful and knowledgeable in what I needed. Thank you. Luckily, we had no problems on the trip.
Good customer service
My pre-trip experience with HTH was just fine. Since I did not need to file any claims, I can not review their claims handling.
I called the assistance line. My Mother was in the hospital in critical condition. I wanted assistance on getting a flight home. They said they dont do that.
What does Insurance cover?????
The person I eventually spoke to was pleasent and professional. However, to get to her, I was on hold with several people for quite some time. The wait was a nuisance. This description is "as I recall." In other words, the interaction was a while back, and the above is my best recollection. I cannot say that I am 100% sure about accuracy.
The first HTH representative I spoke to advised that I had no policy. Had to call Squaremouth to set things right.
Rep was very helpful answering my questions. I will purchase again.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more