Sales & Service Data

TOTAL SALES
6,631
Since 2004
MONTHLY SALES
189
Average Monthly Sales Since 2004
REVIEWS
145
Since 2004
Overall Rating
4.57 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

6,631
policies sold

0.3%
negative reviews

0.3% (21) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    86
  • 4 stars
    30
  • 3 stars
    8
  • 2 stars
    1
  • 1 stars
    1
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

HTH Travel Insurance Reviews


  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Still awaiting claim resolution

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Beth Vassar
    Response Received:

    HTH Administration Services did receive a claim through standard mail and reviewed the claim within one week of receipt. You will be getting a status update emailed to you within 48 hours. If you have any questions, please feel free to call us at 866-655-3058.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    they outsourced my policy and it took hours to find the right carrier.

    Was this review helpful to you?

    12 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
    5 out of 5 Stars!

    Was this review helpful to you?

    8 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtect e-Saver
    Review Received:
    From: Verified Squaremouth Customer

    The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Website easy to use -- quote was fast and it was easy to purchase insurance.\r\n\r\nWe called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TravelGap Multi-Trip Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was under the impression that I would receive a policy from the insurer, not just a one page summary of the coverage. I have never received a policy only the one-page summary and the mock policy that is in PFD format on your site.

    Was this review helpful to you?

    6 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called the company to ask some questions and received clear, concise answers from a very accomodating and polite company representative.

    During Trip
    I did not use services during my trip.

    Claim Process
    I did not file a claim.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    There was a potential issue where our trip was in jepordy. Customer service provided advice and claim forms in a very timely manner in case we needed to submit a cliam.

    During Trip
    We did not have any issues, so there waas no need to utilize customer service or the policy coverage.

    Claim Process
    No cliams were submitted

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Thankfully, I did not have a claim

    Was this review helpful to you?

    1 out of 4 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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