Sales & Service Data

TOTAL SALES
11,232
Since 2004
MONTHLY SALES
160
Average Monthly Sales Since 2004
REVIEWS
263
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,232
policies sold

0.3%
negative reviews

0.3% (33) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    164
  • 4 stars
    51
  • 3 stars
    15
  • 2 stars
    6
  • 1 star  
    8
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HTH Travel Insurance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We had to cut trip short because of a death in the family and were reimbursed for the extra flight expenses

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    EVERYONE I deal with at HTH was knowledgeable and understanding -- and Professional. They were a pleasure to work with. I immediately referred them to my son who is traveling abroad and bought a policy.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    From: Verified Squaremouth Customer

    Yes i would definitely recommend this policy with HTH to any traveler. I choose this rating because when setting up the policy there were some organizational issues from HTH site to get the policy to the correct travel cost amount. I had to call several times to get my upcharge taken care of after my cost went up.

    Review Updated: 08/07/2019

    Was given the wrong claim information to where to sent claim to. Spent $10 on copies and fax. Checked In after a week of not hearing anything not even a receipt via email. Found out that no one knew about my claim. Was transferred four times u til I reached the “correct person”
    That person ensured me my claim was definitely covered if I resent all info. Spent $10 again to fax all documents then emailed it and just got an email that nothing of my trip delay was covered! Hey do I purchase Insurance if unforeseen circumstances are not covered??! I’m disappointed. I will make sure people know not purchase this non-sense insurance coverage. I’m a travel blogger so I’m sure I’ll reach many clients. Unacceptable

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    I have had the GeoBlue insurance for a number of years so it was easy to go to HTH for my other insurance needs. The agent was extremely helpful and knowledgeable in what I needed. Thank you. Luckily, we had no problems on the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    Good customer service

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    My pre-trip experience with HTH was just fine. Since I did not need to file any claims, I can not review their claims handling.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    I called the assistance line. My Mother was in the hospital in critical condition. I wanted assistance on getting a flight home. They said they dont do that.
    What does Insurance cover?????

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The person I eventually spoke to was pleasent and professional. However, to get to her, I was on hold with several people for quite some time. The wait was a nuisance. This description is "as I recall." In other words, the interaction was a while back, and the above is my best recollection. I cannot say that I am 100% sure about accuracy.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    The first HTH representative I spoke to advised that I had no policy. Had to call Squaremouth to set things right.

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    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Rep was very helpful answering my questions. I will purchase again.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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