HTH Travel Insurance
Overall Rating 4.24 out of 5
Overall Rating 4.24 out of 5 497 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    April 5, 2024
    Marjorie from OH Verified Squaremouth Customer

    My experience getting the insurance coverage set up was excellent and no hassle. I will call upon you again for any of my several days of travel

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    April 1, 2024
    Alan from FL Verified Squaremouth Customer

    I needed an operation & my Dr did not want me to travel so soon. I sent in all completed claim forms & I am still waiting for my refund.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TravelGap Excursion excl US
    Review Received:
    March 15, 2024
    Debra from NY Verified Squaremouth Customer

    This provided peace of mind while traveling.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    March 8, 2024
    Shelley from FL Verified Squaremouth Customer

    Online-- best prices--- best offers any questions-- customer service is so sweet-- and answers any questions very easy to use all their services they make you feel totally protected-- 5 stars for HTM travel insurance

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    7 out of 7 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    February 26, 2024
    Elizabeth from WA Verified Squaremouth Customer

    It was something I was advised to do, to get this insurance. After I purchased it, I never gave it another thought , as nothing happened to require insurance . I am thankful for that.

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    4 out of 4 people found this review helpful

  • Rating 2 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    February 23, 2024
    Reta from WA Verified Squaremouth Customer

    I was unable to go on my trip, had not recovered from Covid 3 weeks prior. Cancelled the trip 2/6/24, informed HTH Travel Insurance, filed the appropriate paperwork. I had a question on the financial documenation of payment they wanted. It took a week and another email to get an answer. Sent those additional papers on 2/20/24 to Nationwide TravClaims. No response so far by 2/23/24.

    Review Updated: 03/22/2024

    I submitted all documents requested, and am still waiting for payment of my cancelled trip. The company is unresponsive, and extremely slow. Very disappointed that I have not yet received my trip reimbursement covered by trip insurance. I would not use this company again, nor would I recommend it.

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Jasmine
    Response Received:
    February 29, 2024

    We are sorry about your experience with us. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    February 18, 2024
    Thomas from CO Verified Squaremouth Customer

    The process was longer than anticipated but it was finally completed. In contacting their customer service department, I was treated with good knowledge and good answers. The only disappointment was the delays but we can live with that.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    February 12, 2024
    Annette from UT Verified Squaremouth Customer

    This is the first time I have made a claim with a travel insurance company. It was a medical claim. I was very surprised at the fast resolution. I emailed the required information and received a check today. Total time was about two weeks. Very satisfied with this company and the process. Will be using again.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    February 5, 2024
    john from WI Verified Squaremouth Customer

    After comparing plans and prices and some reviews I made a purchase. I did call to inquire about coverage after the war in Gaza started as my trip was to Egypt. I got the information I needed by a helpful representative.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    February 5, 2024
    Andrew from IL Verified Squaremouth Customer

    The customer service line is closed on weekends which was somewhat inconvenient.

    Review Updated: 03/04/2024

    I am satisfied overall because the full amount of my claim was paid. My only complaint was that even with positive Covid test results from an outside lab, the claim team needed a signed form from a physician. We found this process to be onerous and stressful since we were traveling. Urgent care clinics refused to sign the form so it was inconvenient. A positive lab test should be enough in my opinion.

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    2 out of 2 people found this review helpful

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