Overall, the plan suited my pre-departure travel needs. Unfortunately, I experienced two issues during my trip which caused interruptions (A. Flight delay and B. cancellation and illness). It was an extremely arduous task to reach an operator and when I did, after several calls and transfers to various departments, most were not even knowledgeable about my plan or lacked the skills or motivation to troubleshoot. Moreover, one of my travel mishaps occurred on a weekend and during the holiday season, so one of the main departments was closed which further added to the overall cumbersome experience.
Operators should be available around the clock to respond to customer needs as international issues due arise, which should be a major benefit of the travel insurance after all: accessibility. Also, customers should have access to a knowledgeable, trained representatives who are well versed on policy on a consistent level instead of providing information on a speculative basis.
Overall, I am dissatisfied with the service. I do not recommendation this company.
Thank you for your feedback. We apologize for the delay and confusion you experienced while contacting us. We strive to provide a seamless service to our valued customers and will use your feedback to help us improve the customer experience.
We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.
Still awaiting claim resolution
HTH Administration Services did receive a claim through standard mail and reviewed the claim within one week of receipt. You will be getting a status update emailed to you within 48 hours. If you have any questions, please feel free to call us at 866-655-3058.
they outsourced my policy and it took hours to find the right carrier.
The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!
I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
5 out of 5 Stars!
Website easy to use -- quote was fast and it was easy to purchase insurance.\r\n\r\nWe called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.
I called the company to ask some questions and received clear, concise answers from a very accomodating and polite company representative.
I did not use services during my trip.
I did not file a claim.
WE HAVE TO CANCELED THE TRIP DUE TO MEDICAL REASON.
YOU AND HTH INS. CO. WERE GOOD. THEY TOOK CARE US WELL. I WILL RECOMEND.
I was under the impression that I would receive a policy from the insurer, not just a one page summary of the coverage. I have never received a policy only the one-page summary and the mock policy that is in PFD format on your site.
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