Sales & Service Data

TOTAL SALES
7,421
Since 2004
MONTHLY SALES
147
Average Monthly Sales Since 2004
REVIEWS
169
Since 2004
Overall Rating
4.48 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,421
policies sold

0.3%
negative reviews

0.3% (25) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    98
  • 4 stars
    37
  • 3 stars
    9
  • 2 stars
    3
  • 1 stars
    3
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

HTH Travel Insurance Reviews


  • Overall Rating 2 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    Overall, the plan suited my pre-departure travel needs. Unfortunately, I experienced two issues during my trip which caused interruptions (A. Flight delay and B. cancellation and illness). It was an extremely arduous task to reach an operator and when I did, after several calls and transfers to various departments, most were not even knowledgeable about my plan or lacked the skills or motivation to troubleshoot. Moreover, one of my travel mishaps occurred on a weekend and during the holiday season, so one of the main departments was closed which further added to the overall cumbersome experience.

    Operators should be available around the clock to respond to customer needs as international issues due arise, which should be a major benefit of the travel insurance after all: accessibility. Also, customers should have access to a knowledgeable, trained representatives who are well versed on policy on a consistent level instead of providing information on a speculative basis.

    Overall, I am dissatisfied with the service. I do not recommendation this company.

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Gina Clawson
    Response Received:

    Thank you for your feedback. We apologize for the delay and confusion you experienced while contacting us. We strive to provide a seamless service to our valued customers and will use your feedback to help us improve the customer experience.

    Was this review helpful to you?

    16 out of 16 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.

    Was this review helpful to you?

    15 out of 15 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Still awaiting claim resolution

    Response From:
    HTH Travel Insurance
    HTH Travel Insurance:
    Beth Vassar
    Response Received:

    HTH Administration Services did receive a claim through standard mail and reviewed the claim within one week of receipt. You will be getting a status update emailed to you within 48 hours. If you have any questions, please feel free to call us at 866-655-3058.

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    they outsourced my policy and it took hours to find the right carrier.

    Was this review helpful to you?

    19 out of 22 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtect e-Saver
    Review Received:
    From: Verified Squaremouth Customer

    The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!

    Was this review helpful to you?

    11 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
    5 out of 5 Stars!

    Was this review helpful to you?

    13 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Website easy to use -- quote was fast and it was easy to purchase insurance.\r\n\r\nWe called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.

    Was this review helpful to you?

    8 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called the company to ask some questions and received clear, concise answers from a very accomodating and polite company representative.

    During Trip
    I did not use services during my trip.

    Claim Process
    I did not file a claim.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Due to Terrorism in brussels, was unable to make connecting flight in brussels upon return. Have yet to receive claim form in the mail as requested. They promised to mail it since I'm back to college now. I had to purchase a new flight to get home. Will upgrade this when claim is restored, claim form received.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    WE HAVE TO CANCELED THE TRIP DUE TO MEDICAL REASON.
    YOU AND HTH INS. CO. WERE GOOD. THEY TOOK CARE US WELL. I WILL RECOMEND.

    Was this review helpful to you?

    6 out of 7 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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