Sales & Service Data

TOTAL SALES
10,305
Since 2004
MONTHLY SALES
65
Average Monthly Sales Since 2004
REVIEWS
251
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,305
policies sold

0.3%
negative reviews

0.3% (32) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    157
  • 4 stars
    49
  • 3 stars
    13
  • 2 stars
    5
  • 1 star  
    8
Top Providers
Tin Leg
4.59/5
Arch RoamRight
4.52/5
IMG
4.48/5

HTH Travel Insurance All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    Good customer service

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    My pre-trip experience with HTH was just fine. Since I did not need to file any claims, I can not review their claims handling.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    I called the assistance line. My Mother was in the hospital in critical condition. I wanted assistance on getting a flight home. They said they dont do that.
    What does Insurance cover?????

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The person I eventually spoke to was pleasent and professional. However, to get to her, I was on hold with several people for quite some time. The wait was a nuisance. This description is "as I recall." In other words, the interaction was a while back, and the above is my best recollection. I cannot say that I am 100% sure about accuracy.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    The first HTH representative I spoke to advised that I had no policy. Had to call Squaremouth to set things right.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Rep was very helpful answering my questions. I will purchase again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Economy
    Review Received:
    From: Verified Squaremouth Customer

    The HTH travel insurance was easy to obtain and the rates accep0table. Fortunately, the trip went well and no claims were filed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Classic
    Review Received:
    From: Verified Squaremouth Customer

    Awesome service! Thanks

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Did need a lot of documentation to be sent, but resolved positively.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    TripProtector Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It took 3 try’s to reach HTH claims representatives, primarily due to their Eastern time zone office hours closing at 5pm. This created a very early closing time when in Hawaii (minus 6 hours) and minus 3 hours in Las Vegas. Once connected, HTH emailed claim documents within 1 business day. Our trip was interrupted due to a family members medical emergency. They were released from the hospital September 13th. We are waiting for her Doctor visit next month to complete HTH forms and submit the claim. Our updated review will be available after the completion of the claim process.

    Review Updated: 11/27/2017

    I have used Squaremouth as a resource to choose Travel Insurance Carriers for several years now. HTH World Wide Insurance Services (Plan Name, HTH Trip Protector) was my choice for a Hawaiian getaway. This was our first purchase of a Policy from HTH and our first claim ever for a travel related event.

    While on vacation, our daughter-in-law was rushed to the hospital and gave birth to our first granddaughter 3 weeks early. Fortunately both Mother and baby are doing well. Rushing to get home as soon as possible we incurred additional costs that HTH Reinbursed promptly after submitting requested documentation.

    It was comforting to have Squaremouth watch over the process. Squaremouth was following up on our progress throughout the process.

    I highly recommend both Squaremouth and HTH Worldwide Insurance Services.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more