Still awaiting claim resolution
HTH Administration Services did receive a claim through standard mail and reviewed the claim within one week of receipt. You will be getting a status update emailed to you within 48 hours. If you have any questions, please feel free to call us at 866-655-3058.
they outsourced my policy and it took hours to find the right carrier.
I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
5 out of 5 Stars!
The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!
Website easy to use -- quote was fast and it was easy to purchase insurance.\r\n\r\nWe called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.
I was under the impression that I would receive a policy from the insurer, not just a one page summary of the coverage. I have never received a policy only the one-page summary and the mock policy that is in PFD format on your site.
I called the company to ask some questions and received clear, concise answers from a very accomodating and polite company representative.
I did not use services during my trip.
I did not file a claim.
We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.
There was a potential issue where our trip was in jepordy. Customer service provided advice and claim forms in a very timely manner in case we needed to submit a cliam.
We did not have any issues, so there waas no need to utilize customer service or the policy coverage.
No cliams were submitted
Thankfully, I did not have a claim
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More