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I have filed a medical claim through HTH since my return from my vacation.
Why on vacation, while in Switzerland, I called HTH and asked some questions. Due to the labor strikes in Paris, we were concerned about being able to get to Paris and get out of Paris. We had received notification that our pre-purchased train tickets to Paris from Lausanne, Switzerland had been cancelled. We were also concerned about our safety in traveling to Paris. I called HTH and asked questions as to if we didn't go to Paris due to the strikes and that our train had been cancelled, what kind of coverage did I have to recoup what we had spent on train tickets, what was due at a hotel, and that we would probably have to fly from Geneva, Switzerland to London (which was on our itinerary after Paris). What infuriated my husband and I is that the lady I spoke with on the phone told me she would research and call me back in 15 minutes. 15 minutes, she said. She never - never - called me back. Not only was that a slap in the face it took your company ONE WEEK to respond to my husband by email. That is a failing grade for your company! I believe I called HTH on 12/26/19 in the evening, Switzerland time. Below I have copied the email we received ONE WEEK LATER. AND what I was questioning is not on page 8 or 9. You were absolutely no help. I look forward to my medical claim being paid in full. Kay Rivard
From: Customer Service GeoBlue
Thank you for your review!
We apologize for the poor service level you received when attempting to verify benefits. We are training our representatives to ensure this lapse does not occur in the future.
Our TripProtector plan customer service team will reach out to you to answer your outstanding questions and help with claim submission.
If you need further assistance, please call 844.276.1213 or email email@example.com.
The agent had things ready to go and I paid the premium and kept the policy on my iPad. No claims but I had the feeling that I had some security.....traveling. Thanks
Purchasing your insurance was easy, quick and affordable for my needs. I appreciated your chat line availability when I had questions prior to the purchase. I also appreciated the ability to add it to my wallet on my IPhone.
Very easy to use. A little confusing to do on line. I want to just do it over the phone and not on line. But thanks anyway. Got through it.
It was an easy process because I could compare specific elements and choose the insurance best suited for my needs!
We had to cut trip short because of a death in the family and were reimbursed for the extra flight expenses
EVERYONE I deal with at HTH was knowledgeable and understanding -- and Professional. They were a pleasure to work with. I immediately referred them to my son who is traveling abroad and bought a policy.
Yes i would definitely recommend this policy with HTH to any traveler. I choose this rating because when setting up the policy there were some organizational issues from HTH site to get the policy to the correct travel cost amount. I had to call several times to get my upcharge taken care of after my cost went up.
Review Updated: 08/07/2019
Was given the wrong claim information to where to sent claim to. Spent $10 on copies and fax. Checked In after a week of not hearing anything not even a receipt via email. Found out that no one knew about my claim. Was transferred four times u til I reached the “correct person”
That person ensured me my claim was definitely covered if I resent all info. Spent $10 again to fax all documents then emailed it and just got an email that nothing of my trip delay was covered! Hey do I purchase Insurance if unforeseen circumstances are not covered??! I’m disappointed. I will make sure people know not purchase this non-sense insurance coverage. I’m a travel blogger so I’m sure I’ll reach many clients. Unacceptable
I have had the GeoBlue insurance for a number of years so it was easy to go to HTH for my other insurance needs. The agent was extremely helpful and knowledgeable in what I needed. Thank you. Luckily, we had no problems on the trip.
Good customer service
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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