Sales & Service Data

TOTAL SALES
6,827
Since 2018
MONTHLY SALES
306
Average Monthly Sales Since 2018
REVIEWS
115
Since 2018
Overall Rating
4.07 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

6,827
policies sold

0.2%
negative reviews

0.2% (17) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    72
  • 4 stars
    10
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    11
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4.59/5
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim because I had a medical issue and could not fly. The experience with Nationwide was good until a hitch developed. Part of the claim was a reimbursement for the rental house I had purchased. I provided them with contact information for the owner of the house. Apparently, they dialed the wrong number. They contacted me detailing what they needed from the owner. Within 1 day I provided them everything they needed. When I checked on the status of the refund, I was told that it would take another 15 days from the date of the additional information I sent them. It now has been more than 2 weeks, so I am still waiting.

    What bothers me is that when they contacted me that they needed more information from the owner of the rental house, they had already approved the reimbursement from the airline. There is no reason it should have taken another 15 days. The additional information was exactly everything they asked for. It is so clear that I am entitled to the refund. Still waiting.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Great customer service. Easy to reach people.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I needed to make a change in dates due to a typographical error and the matter was handled in a quick and efficient way. Would recommend Nationwide again for travel insurance.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Lengthy paperwork
    Process to file a claim. Still
    Awaiting payment for
    Claim filed due to medical
    Reasons. All Paperwork has been filed. Has been over 3 weeks since the. Maim was opened.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Great value compared to some other policies we compared to. Had a few questions and got quick response. We will use again for future trips.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    1. The company was very clear about documentation requirements.
    2. The claim form was convenient and easy to understand and fill out.
    3. The time elapsed between filing the claim, getting a decision and payment of my claim was very reasonable.
    4. I would definitely use this company again and recommend them to others.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We had a delay during our trip, so I contacted Nationwide Mutual Insurance Company during our trip and they emailed a claim form and upon returning from the trip I called customer service for assistance in filling out the form and after explaining my situation to your rep she told me to contact American Airlines and get a letter from them verifying our trip delay. I spent the next 3 days contacting American Airlines numerous times in getting this documentation and then contacted your customer service again this morning to see if the documentation I received would suffice and was told that my trip delay does not qualify. I CAN NOT EXPRESS ENOUGH HOW VERY FRUSTRATING THIS IS TO BE TOLD TO GO THROUGH ALL THIS TIME AND EFFORT AND THEN TO BE TOLD THE INFORMATION FROM YOUR FIRST REP I SPOKE TO WAS INACCURATE.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our river cruise because of a medical issue. The Nationwide representative emailed the required paperwork immediately. It said to allow 15 days for processing and a check for our refund arrived on the 15th day! Wonderful, efficient service - would certainly recommend Nationwide travel insurance!

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No Complaint

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I felt secure knowing we were insured for our vacation. Plus, the prices were so reasonable. We will diffinately use your company again when we travel. Thank you

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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