Nationwide Mutual Insurance Company
Overall Rating 4.01 out of 5
Overall Rating 4.01 out of 5 568 Reviews Since 2018

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 20, 2024
    JAMES from GA Verified Squaremouth Customer

    We had to cancel our cruise because of COVID. We looked at the Nationwide confirmation email sent to us and saw it had an online claim portal. The portal was straightforward and easy to upload documents. Nationwide immediately sent an email saying they received the claim. It took them about a week to request one additional document. A couple of weeks after I provided the requested document, final payment was made by check. The claim process was smooth and efficient but I realize that providing a doctor's certificate of a positive COVID test is an evident determination of why we could not take a cruise.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 15, 2024
    Terri from NC Verified Squaremouth Customer

    Great experience that helped me to feel comfortable planning my trip.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    March 11, 2024
    Brenda from CA Verified Squaremouth Customer

    Filed a claim with Nationwide, answered all questions and submitted documentation, then heard nothing. Not sure if they are reviewing or at what stage my claim in procwss, What is the process?

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    4 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    March 9, 2024
    Bich Phuong from CA Verified Squaremouth Customer

    we travel 3 times in 2025. how can we cut back expenses in buying travel insurance?

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 9, 2024
    Freda from VA Verified Squaremouth Customer

    I was happy to be assured with insurance as my husband is a quadriplegic and it was good to sleep easy. Thank you so much.
    Freda White

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Prime
    Review Received:
    March 4, 2024
    Susie from IL Verified Squaremouth Customer

    Too many hoops to jump through. I can’t file a claim for hotel and car costs, because my husband is still sick in Florida. This insurance is not making it easy. I have to wait until I get home. Wouldn’t recommend.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 3, 2024
    Joseph from MA Verified Squaremouth Customer

    We experienced trip delay due to engine problems and medical emergency it extended our trip 24 hours therefore we will be filing for loss of wages for the Monday we were unable to go to work.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 2, 2024
    Robert from NY Verified Squaremouth Customer

    Good so far but have not filled my claim yet

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    0 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    February 27, 2024
    WHAdministrator from CA Verified Squaremouth Customer

    It took a bit long but that was likely as much to do with our airlines slow proviso of paperwork evidence as anything.

    I did find the process of communication was. Or great as I had to repeatedly press their 3rd party claim provided cpb travel for updates.

    In the end however the claim was approved and paid.

    I have already purchased again through SquareMouth.

    Wade and Blythe Elliott

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    2 out of 2 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    February 24, 2024
    Janice from IL Verified Squaremouth Customer

    I called with questions about a claim. I was under a lot of stress due to loss of my brother and travel plans that coincided with wake and funeral. We had valid concerns about travel interruption that ended up costing a lot more out of pocket than we expected. The customer service agent on the phone was not at all understanding or accommodating. We now have to fill out a confusing claim form and provide extensive documentation with little assistance from Nationwide.

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    6 out of 6 people found this review helpful