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They collected my money for the price of two vacation packages and wouldn't refund or cover the cost of one of the packages that was not used. Square Mouth's 100% satisfaction guarantee, also didn't come through. Now I've gone to the Federal Insurance oversight to try and get satisfaction.
What a pain in the behind. I sent 29 pages of requested information and they still denied my claim for a refund of the dive trip that I was unable to do because of a medical emergency. I had to submit a cancellation invoice showing that I did not receive a refund even though the first batch of information clearly stated that it was a non refundable trip. Also, since I foolishly stayed in a hotel instead of the hospital until I was well enough to fly, those costs were also denied.
Great economical and trustworthy.
Judith required emergency medical treatment on the cruise ship. She suffered a allergic reaction and went into ephalactic
Very helpful & very helpful
The claim process is somewhat cumbersome, but I can understand why. It is just when you are in a medical emergency, any added complexity is difficult.
Took little over a month to get reimbursement.
Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.
I entered wrong start date and it was corrected
I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more