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Felt very comfortable and confident with coverage
Very easy to file a claim
I had occasion to modify my travel dates after I had purchased the policy. You made the process relatively painless! I appreciated that.
Fair price on the coverage we needed, everything went smooth.
It was relatively easy to purchase the policy - we will see how easy it is to file a claim since we had to cancel the entire trip due to Mr. Miller's father having to be hospitalized in PA 2 days prior to our departure. We had to drive from South Carolina to PA to be with him and Mr. Miller's wife...just returned to SC to prepare for Hurricane Dorian...so am trying to get our paperwork together. We are going back UP to Pennsylvania tomorrow to check his father's progress - so have been too busy to submit the paperwork...just collecting documents from the hospital, etc...but we have no copier there. We will be filing a claim for the entire amount of $13,000+ when we get all the info together. I'll be more capable of filling out a "satisfaction" survey at that point.
Will wait to see how claim filing goes.
As I hope you are aware by now, our cruise vacation was cancelled in its entirety after cruise ship operated by MSC collided with our river boat (Uniworld River Countess) on June 2 in Venice. Alan Schiller (Travel with Alan), has been working with you to secure a credit on our account for the insurance we purchased. I hope that our credit is in process. Thank-you and please let me know if there any details I can provide to expedite the credit.
No issues. Purchase was easy; pricing was competitive. I made a change to my trip plans shortly before leaving, and contacted you to see if any change to terms would apply. None did, and the interaction was handled well.
I did not interact with Nationwide during my trip so that should really be a N/A response.
Great premium price!
I filed a claim because I had a medical issue and could not fly. The experience with Nationwide was good until a hitch developed. Part of the claim was a reimbursement for the rental house I had purchased. I provided them with contact information for the owner of the house. Apparently, they dialed the wrong number. They contacted me detailing what they needed from the owner. Within 1 day I provided them everything they needed. When I checked on the status of the refund, I was told that it would take another 15 days from the date of the additional information I sent them. It now has been more than 2 weeks, so I am still waiting.
What bothers me is that when they contacted me that they needed more information from the owner of the rental house, they had already approved the reimbursement from the airline. There is no reason it should have taken another 15 days. The additional information was exactly everything they asked for. It is so clear that I am entitled to the refund. Still waiting.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more