Sales & Service Data

TOTAL SALES
9,051
Since 2018
MONTHLY SALES
387
Average Monthly Sales Since 2018
REVIEWS
160
Since 2018
Overall Rating
4.19 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,051
policies sold

0.2%
negative reviews

0.2% (20) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    105
  • 4 stars
    18
  • 3 stars
    17
  • 2 stars
    8
  • 1 star  
    12
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    They collected my money for the price of two vacation packages and wouldn't refund or cover the cost of one of the packages that was not used. Square Mouth's 100% satisfaction guarantee, also didn't come through. Now I've gone to the Federal Insurance oversight to try and get satisfaction.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    What a pain in the behind. I sent 29 pages of requested information and they still denied my claim for a refund of the dive trip that I was unable to do because of a medical emergency. I had to submit a cancellation invoice showing that I did not receive a refund even though the first batch of information clearly stated that it was a non refundable trip. Also, since I foolishly stayed in a hotel instead of the hospital until I was well enough to fly, those costs were also denied.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    Great economical and trustworthy.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    Judith required emergency medical treatment on the cruise ship. She suffered a allergic reaction and went into ephalactic
    shock.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    Very helpful & very helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    The claim process is somewhat cumbersome, but I can understand why. It is just when you are in a medical emergency, any added complexity is difficult.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    Took little over a month to get reimbursement.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    I entered wrong start date and it was corrected

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    Verified Squaremouth Customer

    I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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