Sales & Service Data

TOTAL SALES
8,110
Since 2018
MONTHLY SALES
335
Average Monthly Sales Since 2018
REVIEWS
145
Since 2018
Overall Rating
4.2 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,110
policies sold

0.2%
negative reviews

0.2% (18) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    96
  • 4 stars
    15
  • 3 stars
    16
  • 2 stars
    7
  • 1 star  
    11
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I added to the policy and was surprised that adding about $500.00, increased the policy cost so much. Apparently the $500.00 caused the policy go go into a higher 'bracket' which made the entire policy cost go up. Not fun to find that out after the original purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was very courteous and helpful. After purchasing the policy online, I contacted them and was able to easily add rental car coverage for only the days I was actually renting the car (as opposed to the entire trip), which saved some $. I ended up with a rental car damage claim. The claims process was easy, no hassles, and payment of the claim was quick (about 4 weeks).

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very confident that all my needs were handled. Price was reasonable as well.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    When I called about various claims, I was told that I had to have massive paperwork or it would not go through. This was not the case with other companies that I have used in the past. Will not likely use Ntwd again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Felt very comfortable and confident with coverage

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to file a claim

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had occasion to modify my travel dates after I had purchased the policy. You made the process relatively painless! I appreciated that.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Fair price on the coverage we needed, everything went smooth.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    It was relatively easy to purchase the policy - we will see how easy it is to file a claim since we had to cancel the entire trip due to Mr. Miller's father having to be hospitalized in PA 2 days prior to our departure. We had to drive from South Carolina to PA to be with him and Mr. Miller's wife...just returned to SC to prepare for Hurricane Dorian...so am trying to get our paperwork together. We are going back UP to Pennsylvania tomorrow to check his father's progress - so have been too busy to submit the paperwork...just collecting documents from the hospital, etc...but we have no copier there. We will be filing a claim for the entire amount of $13,000+ when we get all the info together. I'll be more capable of filling out a "satisfaction" survey at that point.

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    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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