Sales & Service Data

TOTAL SALES
59,827
Since 2004
MONTHLY SALES
552
Average Monthly Sales Since 2004
REVIEWS
1,885
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

59,827
policies sold

0.4%
negative reviews

0.4% (255) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1085
  • 4 stars
    384
  • 3 stars
    161
  • 2 stars
    23
  • 1 star  
    29
Top Providers
Tin Leg
4.61/5
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4.52/5
Travelex
4.45/5

Travelex Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    Satisfactory. They should procure summary insurance coverage card of pocket size for handy reference. Other insurance company do provide such card.

    Thanks

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for your review on Squaremouth.

    The policy details were sent to you via email on 03/06/2019 at 3:37 pm, when you purchased the Travel Select plan.

    Attached in the email is the Confirmation of Coverage (COC), with your personal and trip information listed.

    The COC does have the benefit schedule and phone numbers in case of an emergency, at the bottom of the page, so you can cut it out and carry it with you.

    This gives you the convenience of having a pocket-size, portable version of the policy information, while you are traveling.

    Thank you again for reaching out and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    Verified Squaremouth Customer

    The cost of the insurance was a good value in order to have the peace of mind that all was not lost in case something went wrong on our trip. Winter travel from cold climate states can be "iffy" because it can be clear one day and a storm the next. I would use Travelex Insurance Services again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    Berkshire Hathaway insurance handled my claim efficiently and promptly.
    The key is proper documentation and submission of requested documents.
    I would highly recommend this carrier.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

    We are happy to hear that your experience with our Claim Administrator (Berkshire Hathaway Specialty Insurance) was efficient and reimbursement for losses were received promptly.

    Thanks again, have a wonderful day and a Happy New Year!

    Kind Regards,
    Marcy

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    The travel insurance is useless and I will never purchase it again. My return flight needed to be changed and the insurance was not really insurance.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

    After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

    While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

    In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    Claims were processed efficiently and easily.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    The service so far is great. I iniciate s claim due to cancelation on my vacations due to a work reason.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.

    We hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    Verified Squaremouth Customer

    It’s ok with Travelex Insurance Services. The price is reasonable.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to provide your feedback!

    We are happy to hear that you think our prices are reasonable.

    Thanks again and we hope you think of Travelex the next time you travel!

    Kind Regards,
    Amber

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    Our return trip home was interrupted by a snowstorm which caused a cancellation of all buses running north out of Port Authority, leaving us in New York city unexpectedly overnight upon our return from a river cruise to Portugal. The trip insurance reimbursed us for the hotel and food under the trip delay coverage. We were very pleased with the way the claim was handled by Travelex Insurance. . .

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    Verified Squaremouth Customer

    It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post on Squaremouth.

    We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.

    We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.

    It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    Verified Squaremouth Customer

    Claim was settled in a reasonable period, with one error that they fixed.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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