Reviews, Sales, and Service Ratings for
Travelex Insurance Services

A-OK

I had a couple of questions predeparture. They provided satisfactory answers to all my questions. Since I didn't make a claim, I can't really rate them. However, I intent to give them another try in the future.

Travelex is completely non-responsive. They did not answer any of my emails. Their website is broken - clearly looks like it is missing important CSS. Generally this all makes very unprofessional impression and I am becoming concerned if my claim will ever get processed.

Note: the rating for Travelex customer service is NOT pre-departure, but after return.

Thank you for emailing Travelex Insurance Services, Inc. (“Travelex Insurance”); your experience is very important to us.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.

We have contacted BHSIC on your behalf and have been advised your claim was initiated on August 12, 2024, with documentation provided on 8/17/24. Today is the 14th business day since submission. Claims are reviewed in order in which they are received, and within 15 business days.

It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.

Should you have any questions, please contact the examiner via her email contact information or you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Additionally, if you would kindly advise approximate date, time, and what address the unanswered emails were from; and the website address you occurred issues, we will be happy to research your concerns.

Kind Regards,

Travelex Insurance Services, Inc.

Purchase was easy. Appreciated the reviews - that said, the claim process so far has been really drawn out and customer service with Travelex has not been great. They told me 15 business days to review, and after 20 finally emailed to say they needed a bunch more documents - that was a week ago and since responding the same day, I have heard nothing.

Thank you for posting on Squaremouth.com. Travelex Insurance Services, Inc. (“Travelex Insurance”); appreciates your feedback, you are very important to us!

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.

We have contacted BHSIC on your behalf and they have advised that three of the documents submitted were in a format that are not supported. They reached out to you on both August 12th and August 22nd regarding this matter. Since those emails were sent the claim documents were received in a supported format and the claim was paid on September 4, 2024.

It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.

Should you have any questions, you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or please submit the documentation to BHSIC by email at travelex.claims@bhspecialty.com.

Kind Regards,

Travelex Insurance Services, Inc.

I interacted with Travelex customer service both over the phone and through email. They were friendly, responded quickly, and were able to specifically answer all of my questions. My claim was approved within 15 business days of providing the information they asked for. I have already purchased a policy from them for my upcoming trip.

Extremely slow customer service. We filed two claims although there was no clear instruction on how to send it other than e-mail to customer service. We believe we got clearance for the first claim to be reimbursed, but we have not heard anything since for over 2 weeks. Our second claim was submitted, but we received no confirmation of receipt or anything to confirm they're reviewing it. I would not use TravelEx again, nor would I recommend them to others.

Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services, Inc; (“Travelex”), makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, and documentation is required, for any claim.

We have contacted BHSIC for a claim status update and have been advised that the claim was filed with BHSIC on July 22, 2024, and is in the que to be reviewed. BHSIC did reach out to advise your claim will be reviewed within 15 business days. Today, August 1, 2024 is 8 business days since documentation was received.

If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope that this claim status update helps with your concerns.

Slow and clunky online claims procexs

Thank you for taking the time to post on the Squaremouth.com, Travelex Insurance Services, Inc. (“Travelex”) appreciates your feedback.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations.

If you have any claim questions or concerns, please contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or by email at travelex.claims@bhspecialty.com.

Customer service was wonderful to work with to answer all my questions regarding filing a claim. The process is very easy.

I called customer service prior to purchasing the policy because I had very specific needs - coverage for adventure travel / hiking to high elevation, and one person being over age 69 - and I wanted to make sure the policy would include both of these. The representative I spoke to was able to confirm, without delay, that the policy would provide the necessary coverage.

I was unable to take my trip due to not receiving my VISA in time. I had 'cancel for any reason' coverage and 4 days before departure I contacted Travelex to let them know I wouldn't be going. I filled out an online form that was pretty easy (except the automatic deposit into my bank account option did not work regardless of what bank I tried to use). They immediately sent an email outlining the information they required and stating that it could take up to 15 days to process the claim. After 15 days, I still had not heard anything so I phoned them. The representative that answered was very defensive and said it takes 15 BUSINESS days to respond and would I just be patient? Today is 15 BUSINESS days and I still have not heard anything about my claim.

Thank you for taking the time to post on Squaremouth.com, Travelex Insurance Services, Inc. (“Travelex”) makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. We have contacted BHSIC and we are happy to advise that your claim was processed and paid within 13 business days. You should have received an email with an explanation of benefits, from BHSIC last week. If you did not receive the email, please contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or by email at travelex.claims@bhspecialty.com.

It is important to remember that insurance is highly regulated, and documentation is required, for any claim.