Sales & Service Data

TOTAL SALES
58,450
Since 2004
MONTHLY SALES
466
Average Monthly Sales Since 2004
REVIEWS
1,870
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

58,450
policies sold

0.4%
negative reviews

0.4% (255) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    1078
  • 4 stars
    377
  • 3 stars
    160
  • 2 stars
    23
  • 1 star  
    29
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
Travelex
4.45/5

Travelex Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Smooth and efficient service and still a reasonable price.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to express your concerns on Squaremouth.

    Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.

    While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).

    Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.

    Kind Regards,
    Amber

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Okay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post on Squaremouth.

    Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.

    If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.

    Thank you again, and we look forward to insuring all your future travels.

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with the way my claim was handled, and very glad I bought insurance for my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Quick and easy on-line system to filing a claim. The one downside is that you cannot view the uploaded files in your account so I had to call in to make sure they received the paperwork I uploaded. Other than this one technical issue, the whole process was smooth and fast. I received my claim check in a very timely manner.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for posting about your claim experience on Squaremouth.

    We are glad that you found our new claim process quick and easy to complete online.

    We always strive to ensure that we are providing the best customer service experience, and we will bring your suggestions to the appropriate department.

    Thank you again and Travelex looks forward to insuring your trips in the future.

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Happily, I did not have to make a claim. Nice to know it was there as a parachute if I needed it.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post on Squaremouth.

    We are happy that your trip went smoothly and that we were able to give you peace of mind when traveling.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    We were given prompt, responsive advice and answers to our questions.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for posting your great review on Squaremouth!

    We are happy to hear that our Customer Solutions department was able to answer all your questions regarding the policy.

    Thank you again, and we hope you think of Travelex the next time you travel!

    Kind Regards,
    Amber

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for quickly reviewing and settling my claim. The entire process was clear as to what I documents I needed to present. I received my check 3 weeks later.
    It was great to see how easy it was to realize the benefit of purchasing this insurance policy.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more