Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Ultimate
You need people who can answer all questions 24 hours a day/7 days a week while traveling. Having claims people only working M-F central time is not helpful when we need answers and are in a different country and timezone
Travis from CTReview Received: March 1, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. To help clarify if you are reaching out for assistance while traveling, in the future please contact the Emergency Assistance Company 24 Hours a Day, 7 Days a week at 800.555.0870 (within USA & Canada) or 416.977.1803 (outside USA & Canada) or by email assistance@zurichtravelassist.com. This information was on the Confirmation of Coverage at the time of purchase.
In addition, every traveler on your Travelex Insurance policy has access to our Travel On App, the app offers 24/7 travel assistance , real-time safety alerts, and more from your phone.
Thank you for choosing Travelex Insurance!
“Travelex Insurance Services policy: UltimateAgents were eager to help and checked in regularly once I contacted them about an injury while traveling. Even though I didn't end up filing a claim, I will absolutely choose Travelex again for travel insurance.
Lauryn from CAReview Received: February 21, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback. We’re sorry to hear about an injury while traveling but happy to hear about your positive experience with our travel assistance provider.
Thank you for choosing Travelex Insurance!
“Travelex Insurance Services policy: UltimateDue to post-operative issues, my wife was not able to travel. We filled a claim with Travelex prior to departure. We have filled additional info with them & are awaiting final results.
John from CAReview Received: February 15, 2026Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com! The normal claims processing time is 15 business days after all documentation has been received.
For claims questions, please contact Zurich, the claim administrator, at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateNo problems good service.
Michael from FLReview Received: February 6, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post and review us on Squaremouth.com. Your customer experience is very important to us! Thank you for choosing Travelex Insurance.
“Travelex Insurance Services policy: EssentialIt took a few weeks, but they paid my claim. Overall, good experience.
Linda from VAReview Received: January 25, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from Travelex Insurance ServicesThank you for your feedback, your customer experience is very important to us at Travelex Insurance! We’re happy to hear about your positive claims experience and your reimbursement being received. We hope you had a great trip and will keep us in mind for future travels.
Thank you for choosing Travelex Insurance!
“Travelex Insurance Services policy: UltimateTom from OHReview Received: January 16, 2026Was this review helpful?0 out of 0 people found this review helpfulClaim was processed albeit not approved. Our travel delay was only 8 hours and the claim approval would have started only after 12 hours. Perhaps that is something that can be more easily seen when comparing quotes on SM?
“Travelex Insurance Services policy: UltimateMegan from ARReview Received: January 10, 2026Was this review helpful?0 out of 0 people found this review helpfulI am pleased with the claim process and how it was handled. The online submission was easy. I do wish it could have been resolved a little bit quicker; however, it was nice that the company responded quickly when I inquired about the status.
“Travelex Insurance Services policy: EssentialEverything went smooth, and great customer service.
Peter from FLReview Received: January 4, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. We will pass along your praise to the representatives that helped you.
We hope you had a relaxing trip and thank you for choosing Travelex Insurance!“Travelex Insurance Services policy: EssentialI filed a claim online for a forced change of itinerary (trip interruption) that required purchasing new tickets for an excursion. Although the process to submit the claim took a bit of time (lots of questions and documentation to upload), the claim website worked with no problems. After about a month, I received a polite request from an agent for more documentation, and submitted that online. At this point, I was suspecting a runaround for multiple requests for information, as I have experienced with other carriers. However, after a couple more weeks, I was notified online that my claim was approved, and the check was received within the next week. Very satisfied!
JenG from FLReview Received: December 30, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. We’re happy to hear about your online claims experience and your reimbursement being received.
We hope you had a great trip and will keep us in mind for future travels! Thank you for choosing Travelex Insurance.
“Travelex Insurance Services policy: UltimateI needed to change the date of departure. The snide gentleman I spoke to gave me zero assurance that it was done. Just a verbal “yeah, it’s changed.” I didn’t like that at all. It differed from other companies I’ve used in the past.
Kat from MSReview Received: December 26, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for providing your valuable feedback on Squaremouth.com. Your customer experience is very important to us at Travelex Insurance! We have passed this information on to our Customer Solutions Leadership team to review. I am able to confirm that your departure date was changed as requested.
We deeply appreciate you being a customer and we hope you had a wonderful trip. Thank you for choosing Travelex Insurance.