Reviews, Sales and Service Ratings for Travelex Insurance Services

Travelex Insurance Services Sales & Service Data

Total Sales
44,557
since 2004
Monthly Sales
145
average monthly sales since 2004
Reviews
1,631
reviews since 2004
Overall Rating
4.44 out of 5
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4.55/5
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average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

Travelex Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

44,557 policies sold
0.6% negative reviews

0.6% (249) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    914
  • 4 star
    326
  • 3 star
    142
  • 2 star
    22
  • 1 star
    24
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have sent off my claim and have not recieved a response in a month.
    My husband died unexpectedly before our trip. So we did not make the trip.

    Was this review helpful to you?
    57 out of 58 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    did not use during the trip

    Claim Process
    our flight to Ft Myers on 6/15/10 was canceled after many delays. We had to stay in the Atlanta airport overnight waiting for a flight that left on 6/16/10. This was after flying all day from Europe. It cost me $5.00 to submit the reams of documents they needed for a $140.73 claim. It is now 7/30/10 and after calling again today I was told they will send me a check for $25.00 and refused to explain why they were not sending the amount claimed. I would not buy insurance from this company again.

    Was this review helpful to you?
    27 out of 27 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife and I had booked a European river cruise. A couple of weeks before our scheduled departure I broke my leg and we had to cancel the trip. We sent the appropriate paperwork to SquareMouth and they quite promptly sent us a refund check. No fuss, no problems.

    Thank you SquareMouth.

    Was this review helpful to you?
    23 out of 23 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It took a few weeks and a couple payments and they asked for documentation that I had already sent them. It would have been better if they had updated me along the way, including notification of when they got my documents. But they did eventually pay on the entire claim.

    Was this review helpful to you?
    22 out of 22 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Our claim was processed quickly and paid in full.

    Was this review helpful to you?
    25 out of 26 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Flight Insure Plus - Package Plan
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't need to access any travel insurance benefits this trip, however my past experience with this company and claims filed have been excellent regarding responsiveness, and also a supportive attitude in calling in past travel concerns that came up. I'll use this company again and again.

    Was this review helpful to you?
    14 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Had to cancel trip. Stonebridge initally did not pay fully, claiming a technicality. Had to hire a lawyer to assist and finally was paid. Then found that I paid for an additional Travelex policy from R.Crusoe, but this was underwritten by Berkeley and the two don't communicate though both have Travelex name on them. Trying to get a refund from Crusoe.

    Response Received
    Travelex Insurance Services
    Travelex Insurance Services
    Meghan Francis

    Thank you for taking the time to post your concerns. I apologize if you feel your claim was not initially paid as submitted. In some cases, additional documentation is required to show proof of the loss, however once received, we are more than happy to reassess the claim and provide additional reimbursement relative to the new information received. In your case, additional documentation was requested and once the additional documentation was provided, we paid the loss per the policy terms and conditions and per the amount invoiced on your submitted records. I can assure you we do not deny claims arbitrarily.

    As far as your additional plan you purchased, we have been advised R. Crusoe will be providing a refund of premium for the duplicate Berkeley policy, designed by Travelex Insurance Services Inc. Again, I apologize if you felt there was a miscommunication regarding this second plan, however these are two entirely different claims departments who are unable to share claim information and do not have access to the same systems. I hope that the information I have provided will help dispel any negative feelings you have toward Travelex. We strive to provide our customers with a high level of customer service and aim to resolve any issues they may have. If you have any additional concerns or need any further assistance, please do not hesitate to contact me as I will be happy to help you. Thank you.

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    7 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Had monies stolen from hotel room - insurance carrier was of no help after contacting them.

    Was this review helpful to you?
    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Flight Insure Plus - Package Plan
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I received my confirmation from Travelex very promptly after purchasing my coverage, which I appreciated. Everything seemed very straightforward.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Provider sent policy information after coverage was purchased. No claim was filed, and no other correspondence was necessary.

    Was this review helpful to you?
    2 out of 2 people found this review helpful