Reviews, Sales and Service Ratings for Travelex Insurance Services

Travelex Insurance Services Sales & Service Data

Total Sales
44,793
since 2004
Monthly Sales
128
average monthly sales since 2004
Reviews
1,637
reviews since 2004
Overall Rating
4.44 out of 5
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average on squaremouth 13,580 policies sold - 264 average monthly sales over last 3 months - 14,711 reviews - overall rating 4.3 out of 5

Travelex Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.3 out of 5

44,793 policies sold
0.6% negative reviews

0.6% (249) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    916
  • 4 star
    330
  • 3 star
    142
  • 2 star
    22
  • 1 star
    24
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I have sent off my claim and have not recieved a response in a month.
    My husband died unexpectedly before our trip. So we did not make the trip.

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    69 out of 70 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    did not use during the trip

    Claim Process
    our flight to Ft Myers on 6/15/10 was canceled after many delays. We had to stay in the Atlanta airport overnight waiting for a flight that left on 6/16/10. This was after flying all day from Europe. It cost me $5.00 to submit the reams of documents they needed for a $140.73 claim. It is now 7/30/10 and after calling again today I was told they will send me a check for $25.00 and refused to explain why they were not sending the amount claimed. I would not buy insurance from this company again.

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    31 out of 31 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My wife and I had booked a European river cruise. A couple of weeks before our scheduled departure I broke my leg and we had to cancel the trip. We sent the appropriate paperwork to SquareMouth and they quite promptly sent us a refund check. No fuss, no problems.

    Thank you SquareMouth.

    Was this review helpful to you?
    27 out of 27 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It took a few weeks and a couple payments and they asked for documentation that I had already sent them. It would have been better if they had updated me along the way, including notification of when they got my documents. But they did eventually pay on the entire claim.

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    26 out of 26 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Our claim was processed quickly and paid in full.

    Was this review helpful to you?
    27 out of 28 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Had to cancel trip. Stonebridge initally did not pay fully, claiming a technicality. Had to hire a lawyer to assist and finally was paid. Then found that I paid for an additional Travelex policy from R.Crusoe, but this was underwritten by Berkeley and the two don't communicate though both have Travelex name on them. Trying to get a refund from Crusoe.

    Response Received
    Travelex Insurance Services
    Travelex Insurance Services
    Meghan Francis

    Thank you for taking the time to post your concerns. I apologize if you feel your claim was not initially paid as submitted. In some cases, additional documentation is required to show proof of the loss, however once received, we are more than happy to reassess the claim and provide additional reimbursement relative to the new information received. In your case, additional documentation was requested and once the additional documentation was provided, we paid the loss per the policy terms and conditions and per the amount invoiced on your submitted records. I can assure you we do not deny claims arbitrarily.

    As far as your additional plan you purchased, we have been advised R. Crusoe will be providing a refund of premium for the duplicate Berkeley policy, designed by Travelex Insurance Services Inc. Again, I apologize if you felt there was a miscommunication regarding this second plan, however these are two entirely different claims departments who are unable to share claim information and do not have access to the same systems. I hope that the information I have provided will help dispel any negative feelings you have toward Travelex. We strive to provide our customers with a high level of customer service and aim to resolve any issues they may have. If you have any additional concerns or need any further assistance, please do not hesitate to contact me as I will be happy to help you. Thank you.

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    26 out of 29 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Flight Insure Plus - Package Plan
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't need to access any travel insurance benefits this trip, however my past experience with this company and claims filed have been excellent regarding responsiveness, and also a supportive attitude in calling in past travel concerns that came up. I'll use this company again and again.

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    15 out of 16 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Plus
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Simple On-line transcation - nothing of note.

    During Trip
    When we ran into a significant delay, the company responded quickly to our email inquiry. We had a non emergency issue and did not require assistance so it was easiest to wait until we were home and make a claim.

    Claim Process
    We found the company to be positive and responsive. Filling out the claim paperwork is a bit onerous, and it IS IMPORTANT to maintain records of everything that happened and keep all receipts and travel documents --- if you have everything, it is a straightforward though somewhat tedious process. By the time we were done we had a book (literally, we comb bound it)about 3/8inch thick.

    Response to our claim was VERY FAST and we had a check in less than two weeks.

    The only significant item that was disallowed was a claim for lost salary - and that was simply not covered in the policy.

    Overall we were very happy with the company and have already bought travel insurance from them again.

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    6 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Basic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    Had monies stolen from hotel room - insurance carrier was of no help after contacting them.

    Was this review helpful to you?
    11 out of 13 people found this review helpful
  • Review Received
    Insurance Provider
    Travelex Insurance Services
    Policy
    Travel Select
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    This will be the first time we've ever had to file a claim, so it's hard to rate them until the claim is satisfied (proof is in the pudding). Thus far they have been very helpful. I can't believe the mounds of paperwork that you must complete though!! Save every piece of paperwork would be my advise and if you have to pay something in cash, i.e. taxi - don't expect to be reimbursed.

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    5 out of 5 people found this review helpful