Sales & Service Data

TOTAL SALES
57,651
Since 2004
MONTHLY SALES
516
Average Monthly Sales Since 2004
REVIEWS
1,851
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

57,651
policies sold

0.4%
negative reviews

0.4% (254) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1064
  • 4 stars
    375
  • 3 stars
    158
  • 2 stars
    22
  • 1 star  
    29
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
IMG
4.46/5

Travelex Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    So far, the claim process is very detailed and cumbersome.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    I contacted your claims office upon my return from my trip to learn if and how to file a claim as I had gotten ill on the final portion (onboard ship) of my trip. Your staff was extremely helpful, knowledgeable and kind and I have now very easily completed the paperwork required and submitted it to your office. I am now awaiting the results.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Easy to understand purchase with lots of options. Great coverage compared to other policies for just a few dollars more. Great optional additions too.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to post!

    We value your business and hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I had patellar tendonitis occur while traveling and it was so painful that I had to visit a clinic for diagnosis and recommended treatment. Upon returning from my trip I submitted a small claim for reimbursement of my expenses. My claim was reviewed and paid within one week. I am very satisfied with Travelex Insurance Services and would buy this travel insurance again.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to post about your experience.

    We are very happy to hear that your claim experience went both smoothly and quickly.

    We appreciate your frequent patronage and look forward to insuring all your future travel.

    Thank you again, and have a great day!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    We haven't filed the claim yet for our cancelled flight and broken luggage. Can provide more feed back once we did.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you for taking the time to post your concerns on Squaremouth. We empathize with your unfortunate situation.

    To file your claim, visit: www.travelexinsurance.com, click on Plan Holders Tab, and File a Claim in the dropdown.

    If you have any questions or to file your claim you may also contact the Claim Administrator via phone at 855-205-6154 or via email at travelex.claims@bhspecialty.com, 7:00am to 7:00pm CST, Monday – Friday.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I am having a bear of time getting my claim through. I purchased 7 legs of flights in Europe for this summer. My husband was diagnosed with throat cancer before the trip and could not join us due to treatment (chemotherapy and radiation). I have sent 38 pages of documentation through the doctor's office. I purchased the flights together and so I had to call and cancel each leg for just my husband. I have documentation of the cancelations. Travelex wants the original receipt / credit charge of each ticket. That does not exist and I have told and written that to them. The price of what I need covered is divided by four - 1/4 the price since 1 of 4 people did not travel due to illness. Please help.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to express your concerns on Squaremouth.

    We empathize with your unfortunate situation, and we have contacted our Claim Administrator, on your behalf. The Claim Administrator will be reaching out to you directly, to finalize your claim.

    It is important to remember that insurance is highly regulated, and proof of loss, is an important part of processing claims, as they relate to the benefits of the plan purchased.

    Thank you again and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel the trip the day before it was to leave. I haven't filed a claim yet, but so far they have been helpful.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I chose Travelex because of the pricing and the coverage. It was very easy to purchase

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are glad to hear that our plans were able to meet your needs.

    We look forward to insuring all your future travel.

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I called with a question about a potential claim when I was experiencing health problems during my trip and was pleased with the customer support. There was no wait time to speak with a representative and she was able to answer my questions. Thankfully, I did not need to make a claim because the hospital I ended up being treated at was in the NHS system in the UK, so the service was free.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to provide your feedback!

    We are so happy to hear about your experience with our Customer Solutions Representatives and we look forward to doing business with you again.

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing process was very simple.
    I called today to ask about filing a claim and was astonished at how quickly the first step in the process was completed. Now I need to fill out the required form and get necessary documentation.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.

    We hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more