Sales & Service Data

TOTAL SALES
56,581
Since 2004
MONTHLY SALES
727
Average Monthly Sales Since 2004
REVIEWS
1,820
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

56,581
policies sold

0.4%
negative reviews

0.4% (253) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1041
  • 4 stars
    369
  • 3 stars
    157
  • 2 stars
    22
  • 1 star  
    28
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Travelex Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was very helpful advising me during my purchase.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to provide your feedback!

    We are so happy to hear about your experience and look forward to doing business with you again.

    Thanks again and have a wonderful

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I should know more soon as I had to file a claim about two weeks after we got back. The claim is still being processed. Thne insurance seems to be very good, my trip was not . We had numerous problems made much worse by my husbands bad health and his cousin was killed in an auto accident while we were on this ttrip.
    I'll check back with you as soon as I hear from them on the status of my claim.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to tell us about your experience.

    We will contact the Claim Administrator, on your behalf, to make sure that no additional information is needed in order to review your claim.

    Once we hear back from them, we will contact you directly via email.

    In the meantime, if you have any questions you can contact the Claims Department at 1-855-205-6054 or travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    Pleasantly surprised by the ease and professionalism of purchasing a policy and filing a claim.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you so much for your great review.

    It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.

    Thank you again, and we look forward to insuring your future trips.

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Our flight from Bolivia to Miami was cancelled and rescheduled the next day. We had to rebook tickets on our connecting flights with another airline from Miami to Seattle and incurred a total of $1900 including "change fees". I am submitting all information to Travelex and waiting for their response.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post, we appreciate the excellent rating!

    It is unfortunate to hear that your flight was cancelled. Our Claim Administrator processes claims with every consideration related to the details of the policy.

    We value your business and hope you think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    It was an easy and quick process to purchase the insurance. Happy my trip went smooth.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We are happy to hear that your trip went smoothly! However, in the event that you would need to make a claim, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Great

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I filled the claim about 2 weeks ago and have not received any feedback or questions whatsoever.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post about your concerns.

    We have reached out to the Claim Administrator, on your behalf, and have been advised that an email was sent to you on June 12 2019, regarding the claim payment approval for one of your claims, and a request for additional information for your other claim.

    Please contact the Claim Administrator with any questions or concerns. They can be reached by phone at 1-855-205-6054, and by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am-7:00pm CST.

    Thank you again, and we hope you think of Travelex the next time you travel.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    I cancelled this insurance policy during the review period because this policy was for flight only. I wanted to buy medical policy.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post your review on Squaremouth.

    In addition to the Flight Insure Plus plan, which offers Emergency Medical benefits while traveling, Travelex offers two additional plans that offer Emergency Medical benefits while traveling, Travel Basic and Travel Select.

    If you have any questions about the plans or would like to purchase you may always contact our Customer Solutions department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

    Thank you again, and we look forward to insuring your future trips.

    Kind Regards,
    Amber

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    Provided great comfort during my travels. I would definitely use them again.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to provide your feedback!

    We are so happy to hear about your positive experience and look forward to doing business with you again.

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I recently traveled from NY to South Africa to meet my daughter who was there temporarily for work. We then spent a wonderful week+ traveling, including a safari at Pilanesberg. Initially, there was some fear that after booking my travel, her work plans would change resulting in bookings that I would not use. I purchased the travel insurance, "cancel for any reason" and the minute the purchase was completed I felt relieved that my travel investment was protected. Although I did not have any issues resulting in submission of a claim, the fact that I was also protected in so many other ways (lost luggage, medical, etc) was a factor in relieving any stress and leaving me free to just enjoy my experience. The cost was reasonable and the customer service reps were patient and informative.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating, and we are happy that we were able to provide you with peace of mind so you could enjoy your trip.

    We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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