Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Essential
It took a few weeks, but they paid my claim. Overall, good experience.
Linda from VAReview Received: January 25, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for your feedback, your customer experience is very important to us at Travelex Insurance! We’re happy to hear about your positive claims experience and your reimbursement being received. We hope you had a great trip and will keep us in mind for future travels.
Thank you for choosing Travelex Insurance!
“Travelex Insurance Services policy: EssentialEverything went smooth, and great customer service.
Peter from FLReview Received: January 4, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. We will pass along your praise to the representatives that helped you.
We hope you had a relaxing trip and thank you for choosing Travelex Insurance!“Travelex Insurance Services policy: EssentialI filed a claim online for a forced change of itinerary (trip interruption) that required purchasing new tickets for an excursion. Although the process to submit the claim took a bit of time (lots of questions and documentation to upload), the claim website worked with no problems. After about a month, I received a polite request from an agent for more documentation, and submitted that online. At this point, I was suspecting a runaround for multiple requests for information, as I have experienced with other carriers. However, after a couple more weeks, I was notified online that my claim was approved, and the check was received within the next week. Very satisfied!
JenG from FLReview Received: December 30, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. We’re happy to hear about your online claims experience and your reimbursement being received.
We hope you had a great trip and will keep us in mind for future travels! Thank you for choosing Travelex Insurance.
“Travelex Insurance Services policy: UltimateI needed to change the date of departure. The snide gentleman I spoke to gave me zero assurance that it was done. Just a verbal “yeah, it’s changed.” I didn’t like that at all. It differed from other companies I’ve used in the past.
Kat from MSReview Received: December 26, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for providing your valuable feedback on Squaremouth.com. Your customer experience is very important to us at Travelex Insurance! We have passed this information on to our Customer Solutions Leadership team to review. I am able to confirm that your departure date was changed as requested.
We deeply appreciate you being a customer and we hope you had a wonderful trip. Thank you for choosing Travelex Insurance.
“Travelex Insurance Services policy: UltimateI was covered for a minor inconvenience which made insurance worthwhile
Amanda from WAReview Received: December 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com! We are glad your experience was good. Thank you for choosing Travelex Insurance!
“Travelex Insurance Services policy: UltimateWould highly recommend. We utilized a few features during our month abroad and the claim process (while still processing) for canceled flights was a breeze.
KP from MOReview Received: December 16, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com. Your customer experience is very important to us! We hope you had a great trip and will keep us in mind for future travels.
“Travelex Insurance Services policy: Travel SelectOverall, a positive experience. I didn’t have to file a claim but did need to make an adjustment to my dates which went smoothly.
Mary from PAReview Received: November 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post and review us on Squaremouth.com.
We will pass along your praise to the representative that helped you adjust your travel dates. Your customer experience is very important to us at Travelex Insurance. We’re so happy to hear that you did not have any incidents on your last trip!
Thank you for choosing Travelex Insurance Services!
“Travelex Insurance Services policy: EssentialOk first of all I wasn’t able to go on the any of the vacation as suppose to . The reason being was a had a medical issue as have a dr note. I seem to not be getting anywhere withtravelex. I spent a lot of money on this vacation and am looking for something back maybe you can help me. I thought if you get insurance it should help try to get your money back.It making me wonder if it worth it or not seeing I’m not getting no answer. Thank you BrendaOsborne-Pavia
Brenda from NYReview Received: November 25, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased. Zurich informed us that your claim was submitted on 11/24/2025. The normal claims processing time is 15 business days after all documentation has been received.
For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateAwesome customer service and claims assistance!
Addison from OHReview Received: November 14, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback.
We’re happy to hear about your positive customer service and claims experience. We hope you had a great trip and will keep us in mind for future trips.
Thank you for choosing Travelex!“Travelex Insurance Services policy: EssentialDuring our trip, there was a disruption caused by TAP Air Portugal. Our originally scheduled flight from Tenerife to Lisbon on September 14, 2025 (Flight TP1127) was cancelled by the airline and rescheduled to the evening of the following day.
As a result of this cancellation, we lost two out of four nights of our stay at Hotel Mundial, Lisbon.
Upon returning home, we filed a claim with our travel insurance company (Zurich Insurance) and provided a copy of the airline’s cancellation notice along with all supporting documents related to our claim for two missed hotel nights and meal expenses totaling $441.00. In total, we submitted 10 documents.
The travel insurance company later informed us that we needed to obtain an official report from TAP Air Portugal specifying the exact reason for the flight cancellation. TAP Air Portugal, however, only provided a generic statement confirming that the original flight was cancelled and replaced with another.
Zurich Insurance subsequently denied our claim for the missed hotel nights, citing our inability to provide an “incident report” from the airline, although they approved and paid the meal portion of our claim.
However, there is no provision in the Zurich Travel Insurance Policy requiring travelers to obtain an “incident report” from the carrier as a condition for coverage in the event of a flight cancellation.
Boris Rekheler from NYReview Received: November 6, 2025Was this review helpful?0 out of 15 people found this review helpfulResponse from Travelex Insurance ServicesZurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
We reached out to Zurich, and they informed us that during the initial assessment of your claim, they did issue payment for the eligible benefits under the Travel Delay Benefit. Unfortunately, the Trip Interruption claim was denied as the loss was not a listed covered event under the Protection Plan you purchased.
Unfortunately, they were unable to consider the Trip Interruption claim as there is no documentation on file to support the interruption was caused by a covered event. Although a report was received and consideration was made under Travel Delay, Zurich does require proof of the reason for the delay in order to determine eligibility under Trip Interruption benefits. Trip Interruption provides coverage for losses associated with the common carrier due to weather, mechanical breakdown of the aircraft, strike or FAA mandate. Zurich informed us that at this time, there is no documentation to support the reason for the loss and as such, the interruption portion of your claim was not considered. Zurich is needing a written statement from TAP Air Portugal regarding Flight TP1127 and why the flight from Tenerife to Lisbon did not fly on September 14, 2025.
Insurance is highly regulated, and all claims are determined based on the documentation submitted.
For additional claim questions, you may contact Zurich directly at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
Sincerely,
Travelex Insurance Services, Inc.