Travelex Travel Insurance Reviews
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See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Ultimate
Purchasing the policy was fairly easy, though not 5 stars - a little difficult to sort out which policy to get and the differences between them. The low rating for the claim process is that we had a piece of luggage damaged during the trip to the point where it was unusable, but both the airline and the additional insurance company wanted a receipt from the original luggage purchase. The suitcase was a $1440 item but was over 10 years old. Instead of replacing it with an equivalent, we replaced it with a piece of luggage under $150, and had a receipt for that. Neither the airline nor the additional insurance would complete our claim without the original receipt from the old luggage. We could not locate the receipt for luggage that was that old. Even though it was over 10 years old, the luggage was in good shape and very functional until damaged by the airline. We were reasonable in just asking to cover the costs of a minimal replacement just so we had functional luggage and even that was not possible to complete the claim. It is disappointing to pay hundreds of dollars for insurance and then have no way to make a claim should you actually need it, as we did. The only reason it wasn't just 1 star was because the initial claim process was easy. But the results were a 0.
DN from MDReview Received: August 29, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services ("Travelex") on Squaremouth.com. Your customer experience is very important to us, and we appreciate the feedback regarding the process of comparing policies during enrollment.
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. For claim questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateThey do not cover damage, theft or loss of prescription sunglasses, which was disappointing to learn.
Bruce from VTReview Received: August 24, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services ("Travelex") on Squaremouth.com. Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, and documentation is required for any claim.
For claim questions or status please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.“Travelex Insurance Services policy: UltimateI have no complaints as long as they refund us the money.
stephen from NYReview Received: August 21, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services ("Travelex") on Squaremouth.com. Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, and documentation is required for any claim.
For claim questions or status please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateI called when I needed help and the customer services was very helpful and provided all information needed. I will be submitting the claim when i received the invoice from the hospital from Paris. Thank you
CANDELA from FLReview Received: August 18, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com. We appreciate you taking the time to post and review us.
Zurich Travel Claims Administration and Zurich Travel Assist (“Zurich”) is the claim administrator and the assistance provider for the policy you purchased. It is great to hear that they were able to help you with the information you needed.
If you have any questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
We are very happy to hear your experience was good and we hope you will keep Travelex in mind for future travels!
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: UltimateTravelex insurance Services help me thru the whole process of filing my claim.
My flight got cancelled due to bad weather and my trip extended another 3 days in Exuma, Bahamas leaving me and my family stranded and looking for a place to stay. With no way off the island and every hotel completely booked they found us a rental house and car to get us thru a bad situation. I would highly recommend this company.
Michael from MOReview Received: August 16, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com. We appreciate you taking the time to post and review us.
Zurich Travel Claims Administration and Zurich Travel Assist (“Zurich”) is the claim administrator and the assistance provider for the policy you purchased. It is great to hear that they were able to help you find a rental house and a car to help you get through a bad situation, when you were stranded in the Bahamas. We will pass along your praise to the representative(s) that helped you!
We are very happy to hear your experience was good and that you highly recommend Travelex Insurance.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: UltimateOur 5 checked bags were delayed for 5 days upon returning back to IAD ( airport 2 hours from our home) due to an issue with cargo hold area on the plane bags were left behind. Our trip started on 7/20 and needed on 8/7. Received luggage on 8/12. Rep informed me no compensation due to it being the return leg of our trip. Why would basic necessities not be comped? We had no underwear, socks, bras as we had been gone for almost 3 weeks. I had to go buy some. A stipend amount should cover a few items.
Anonymous from MDReview Received: August 14, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to us on Squaremouth.com. Your customer experience is very important to us at Travelex Insurance Services (“Travelex”), and we make every effort to review all concerns from our insureds.
Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
The Ultimate travel protection plan you purchased states:
Coverage for baggage delay benefits terminates upon the Insured’s arrival at the return Destination of his/her Covered Trip.
The definition of “Covered Trip” means:
A period of round-trip travel away from Home to a Destination at least 100 miles from the Insured’s Primary Residence;We acknowledge your frustrations, and we recommend contacting the airline responsible for your baggage delay as there are DOT rules that apply to airlines and delayed bags.
It is important to remember that insurance is highly regulated. For claims questions or concerns, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.
We hope that this response helps clarify your concerns.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: UltimateEY from CAReview Received: August 5, 2026Was this review helpful?0 out of 0 people found this review helpfulThe instructions for filing a claim were very clear and straightforward, and I like being able to scan and submit everything online instead of having to provide hard copies. The response time (within 1 business week) was very quick too.
“Travelex Insurance Services policy: UltimateTeri from ORReview Received: July 13, 2026Was this review helpful?0 out of 0 people found this review helpfulIt was very simple to file the claim online. I wrote an explanation and uploaded it with documentation of the travel delay and expenses incurred. I chose to receive a check which arrived within a week.
“Travelex Insurance Services policy: UltimateNone
JOHN from NJReview Received: July 10, 2026Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: UltimateSquaremouth was a seamless purchasing experience. I ran into issues when I cancelled my refundable flight. I got in touch with Travelex who wanted an original receipt and the refund amounts. The airline I was dealing with did have a refundable receipt for the travel part of the flight. The seat upgrades were refunded but they could not provide a receipt for that. Travelex in turn would not refund or even give a prorated amount. They wanted to provide a credit for a future insured trip. I would not have minded a percentage refund but they were a bit difficult to work with and I have zero refund. I would think twice before insuring with Travelex.
Greg from NJReview Received: July 2, 2026Was this review helpful?2 out of 2 people found this review helpful
Last updated: September 14, 2026