Sales & Service Data

TOTAL SALES
55,388
Since 2004
MONTHLY SALES
808
Average Monthly Sales Since 2004
REVIEWS
1,799
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

55,388
policies sold

0.5%
negative reviews

0.5% (253) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1023
  • 4 stars
    367
  • 3 stars
    156
  • 2 stars
    22
  • 1 star  
    28
Top Providers
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4.59/5
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Travelex Insurance Services All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    Flight Insure Plus
    Review Received:
    From: Verified Squaremouth Customer

    We waited till the last minute to purchase travel insurance and Travelex was the only company that offered a policy on short notice. We bought a policy for $78 purely for medical evac coverage. Fortunately, we did not need to file a claim.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the good rating. We hope you will think of Travelex the next time you are looking to insure your travel!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Due to a heart attack on my husband's part, we had to cancel the trip to the Panama Canal. Travelex has been very easy to deal with, and we are waiting the results of the claim. I had chosen a policy that would allow cancellation for previous problems, but his heart was not the reason. It came up very suddenly a month before the trip was to leave. If my payment comes through OK, I would highly recommend this policy through Travelex for anyone else.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I have come to trust Squaremouth policies completely. They always have reliable Insurance. Travelex was truly a pain to deal with, and didn't know or understand anything about even basic travel Insurance. Their advice was worthless. The actual insurance company, Berkshire Hathaway was amazing. Their agents were clear, articulate, effective, and fast. They followed through on everything they said. When my documents were in they paid the claim exactly when they said.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Travelex would like to thank you for posting about your experience.

    We pride ourselves on our exemplary customer service, and we are looking into this matter further.
    We will reach out to you directly once our review has been completed.

    In the meantime, if you have any questions or concerns please contact us at TISReviews@TravelexInsurance.com.

    King Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Hard to say how helpful insurance interactions are until one needs to make a claim- that’s usually when insurance agencies try to do everything to not pay a claim

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post! We are glad to hear that your trip went smoothly.

    However, in the future, should you experience a covered event, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

    Thanks again and we look forward to insuring all your future travel!

    Kind Regards,

    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately I didn’t need to make a claim on my travels but the peace of mind and security I had on my trip was well worth it.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We like to hear that we were able to give you peace of mind so you can enjoy your travel. We hope you will think of Travelex the next time you are looking for travel insurance!

    Thanks again and have a wonderful day!

    Kind Regards,
    Amber

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim in regards to medical care that my husband received while on our trip. (I mailed the documents on April 15th,2019) I am currently waiting to hear from your company.
    Claim number# 02237556.
    Thank you

    Review Updated: 05/17/2019

    making a claim was easy an easy and efficient process

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post.

    We have contacted the Claim Administrator on your behalf, and have been advised that to date, they have not received any documentation.

    Once the documents are received, via regular mail, they will review the claim, and get back to you directly.

    If you have any questions or concerns, you can contact the Claims Department Monday – Friday, 7am-7pm CST, at 855-205-6054.

    Kind Regards,
    Amber

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Travel insurance is incredibly complicated!
    Travelex has good reviews, reasonably priced policies with good coverage, and knowledgeable sales agents. I'm pleased that I didn't have to make a claim, but I'm glad I had the coverage. Thanks,
    Win

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    So far my experience has been excellent. I chose this option because of the mix of price and coverage that we needed for the family. We did have our bags delayed and had to scramble to get clothing for an event we had to attend on the first day. So far the interaction with Travelex has been very smooth.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We appreciate the excellent rating. We value your business and hope the claim process with our Claim Administrator goes as smoothly as the interaction you’ve already experienced.

    Thanks again and we look forward to insuring all your future travel!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure
    Review Received:
    From: Verified Squaremouth Customer

    It was very impressed how easy it was to get a policy, even at the day before the flight.
    I'm also very glad that I didn't have to cash-in on it, also.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Thank you for taking the time to post!

    We are so glad that your trip went smoothly. However, in the event that you needed it, our claims process is now easier than ever. You can start a claim, upload documents, and check the status of your claim, all from your phone using the Travelex app. We also have more traditional options available including our website, email, call, fax, and mail.

    Thanks again and we look forward to insuring all your future travel!

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Overall great experience, wish we received a little more back as we are still out a good chunk of money sadly. However, the poccess was very easy and we do appreciate what we were able to get back because it could have been a much larger loss. Customer service was great and there were many options available for uploading the documents needed for the claim.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Amber
    Response Received:

    Travelex would like to thank you for taking the time to post your review, and we are happy to hear that your overall experience was great!

    We would like to take a moment to explain the Trip Interruption benefits for the Travel Select plan you purchased. If you are delayed or unable to continue your covered trip for one of the Trip Interruption covered reasons, the plan will reimburse you for the insured, unused, pre-paid, and non-refundable travel arrangements. The reimbursement could also include the additional transportation expenses incurred to reach the original trip destination or back home, after the Departure Date. The following Trip Interruption Benefits are located in the Travel Select Policy that was emailed to you at the time of purchase.

    Trip Interruption Benefits: The Company will reimburse You up to the Maximum Limit shown in the Schedule for Trips that are interrupted due to the Unforeseen events shown above for:

    - Unused portion of non-refundable pre-paid insured Trip Cost; and
    - additional transportation expenses incurred by You, either to the Return Destination; or from the place that You left the Trip to the place that You may rejoin the Trip; or
    - additional transportation expenses incurred by You to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date.

    However, the benefit payable under (b) and (c) above will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route.

    It is important to remember that insurance is highly regulated, and the Claim Administrator’s decision is based on the terms and conditions of the Policy and the available information. If you have additional documentation that the Claim Administrator did not already reimburse you for, please feel free to submit the additional documentation and they will gladly re-evaluate your claim.

    We want to thank you again for your great review, and we hope you think of Travelex the next time you are looking to insure your travel!

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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