Purchase Failure

There was an error when I tried to purchase a policy. What do I do now?

Last Updated:

Short Answer

If you received an error while attempting to purchase a policy on Squaremouth, your credit card may not have been charged and you may not have a policy in place.

More Detail

An error can be caused by a credit card decline or a technical failure when processing with the travel insurance provider.

If you received a decline message, we received an error with your credit card when processing your order. This could be a result of insufficient funds, card security, or too many recent purchases. We recommend contacting your credit card company to ensure the transaction can be completed, or purchasing with a different credit card.

If you received any other error, please do not attempt to make another purchase. We have your information and will complete your order directly with the travel insurance provider as soon as the technical issues have been resolved. Once we complete your order, you will receive confirmation via email. If you would prefer to purchase a different policy with a different insurance provider, please call us, we are delighted to assist you purchase a different policy.

To confirm if your credit card was charged, check the email you included on the purchase page. If you received an email confirmation of your policy from the travel insurance provider, then your credit card was charged and you have a policy in place. If you do not have a confirmation email, then your credit card probably was not charged and you do not have a policy.

If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!