If you have a medical emergency while traveling, please contact the local emergency services immediately. We then recommend contacting your provider’s 24 Hour Emergency Assistance as soon as reasonably possible.
After you have contacted the local emergency services, we recommend contacting your insurance provider’s 24-Hour Emergency Assistance as soon as reasonably possible. They will begin working with you through the claims process immediately. This phone number can be found in your policy certificate and confirmation email.
This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET seven days a week and are delighted to help!