ST. PETERSBURG, Fla. March 4, 2019 — Squaremouth has been nationally recognized by the Stevie Awards for Customer Service Department of the Year for the fifth year. This marks the ninth award Squaremouth has received in five years for their exceptional and unconventional approach to customer service.
This award celebrates the continued success of Squaremouth’s own travel insurance brand, Tin Leg, one of highest-rated providers in the industry with a 99% customer satisfaction rating. Squaremouth maintains this positive reputation through their dedication to saving customers money and providing an exceptional and efficient claims experience.
Saving Customers Money
The focus of Squaremouth’s award-winning customer service team is “downselling”, always recommending the least expensive policy that matches each customer’s needs. In certain cases, this means recommending customers purchase another provider’s policy, or don’t purchase a policy at all.
Squaremouth introduced the Whole Market Comparison Engine on tinleg.com to allow customers to instantly compare Tin Leg policies to the rest of the market. If a customer finds better-suited coverage for their trip, Squaremouth allows them to purchase the competitive policy directly from their site.
Providing an Unparalleled Claims Experience
While traditional claims often require customers to navigate the complicated claims process on their own, Squaremouth speaks directly to every claimant upfront to assess their situation, and maintains contact every 7 days, outpacing the 30-day industry standard. This unique, hands on approach to the claims process creates more clarity for the customer and a smoother claims process overall.
Dedication to Innovation
As Squaremouth has grown, so has their dedication to ensuring their software and systems meet the highest standards in order to best serve their customers. Tin Leg’s custom-built claims system enables them to respond to customers within one business day to schedule their claim interview, ensuring their case is handled as efficiently and painlessly as possible.
This year’s Stevie® Awards included more than 12,000 entries and 3,700 nominations. Squaremouth has also received national recognition from Inc. Magazine, Entrepreneur, Fortune, Customer Sales and Service World Awards, Tampa Bay Business Journal, and Florida Trend.