Squaremouth Earns Gold Award for Pandemic Response

A UNIQUE APPROACH TO CUSTOMER SERVICE

Customer service is our number one priority at Squaremouth. Everything we do works toward the goal of providing our customers with an exceptional experience – before, during, and after their trip.

This customer-centric approach to our business has earned Squaremouth 14 national and international customer service awards in six years.

Search comprehensive travel insurance policies for your trip.

SQUAREMOUTH CUSTOMER REVIEWS

Straight up Insurance
Excellent description of different policies and their terms. I called Squaremouth’s 800 number and spoke with a knowledgeable and patient representative who took the time to answer my questions as well as tell me a little more than I had thought about regarding coverage and options available to me.
Susan from OK
08/09/2021

Awesome service

“I wish I could remember the name of my agent but she was wonderful. Could not have been more pleased by the service she provided.”

Thomas from OR
08/15/2021

Great service

“I was able to find and compare prices for the type of insurance I needed. When I called customer service to verify one portion they were great.”

Judy from TX
08/13/2021

Great Customer Service

“I find great customer service to be rare these days, but my email questions were quickly answered and I was guided to the best policy for me.”

Jonathan from SC
07/30/2021

AWARDS WE’VE WON

Squaremouth has been recognized nationally and internationally for our unconventional approach to customer service.

Stevie Award Logo
6 Stevies Awards

Customer Service Department of the Year

2014 – 2020
CSS Award Logo
5 CSS World Awards

Customer Service Department & Outstanding Performance of the Year

2016 – 2020
Best in Biz Logo
Best in Biz Award

International Gold Customer Service Award for Pandemic Response

2020
Magellan Award Logo
Travel Weekly Award

Best Travel Agent Organization Travel Insurance

2018 – 2019

WHY JOIN SQUAREMOUTH’S TEAM?

Every member of Squaremouth’s customer service team comes from a different background. In fact, we prefer candidates who do not have traditional sales or insurance backgrounds.

Squaremouth has been nationally recognized for our customer service, as well as our unique company culture and employee perks. We believe being a great place for our employees to work is the key to providing great customer service.

We place a high level of trust in our customer service agents having the ability to work autonomously. As a result, every member of our customer service team works from home. In addition to being an entirely remote position, we have created a package of other benefits that are designed to reward hard work and promote a work-life balance. This includes medical benefits, generous paid time off, a birthday beer bonus, and 4-day work weeks to allow for longer weekends.

Providing Excellent Service

“The most surprising thing about Squaremouth is that all employees, regardless of department or title, take part in customer service duties. This shows how important the customers are and how we want to ensure that everyone is providing excellent service across the board.”

-LaKisha Manning

Award-Winning Company Culture