Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
73,797
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AVG. MONTH
1,160
Total Reviews
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SINCE 2008
569
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.74/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.26 (569 reviews)
  • 5
    333
  • 4
    117
  • 3
    51
  • 2
    26
  • 1
    22
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  • WorldTrips policy: Elevate

    Had to cancel due to death of our granddaughter. Still waiting for a death certificate to file for a refund. Did not go on the cruise. I did cancel it with Carnival, about a week before sailing.

    Maureen from FL
    Review Received: November 13, 2025
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    WorldTrips policy: Atlas Journey Preferred

    On a previous trip we filed a claim with World Trips and that claim process went well. Based on that experience we used them again.

    Jean from WA
    Review Received: October 31, 2025
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    Response from WorldTrips

    Hello, thank you for leaving us a review. We are glad to hear that your previous experience with our claim process went well and truly appreciate your loyalty. Thank you for choosing WorldTrips!Hello, thank you for leaving us a review. We are glad to hear that your previous experience with our claim process went well and truly appreciate your loyalty. Thank you for choosing WorldTrips!

    WorldTrips policy: Escape

    The claim went smoothly. But I wish they paid full price for all the things we had to buy during the period that our luggage were lost for 3 days. We had all the receipts. We bought only necessarily things. We did not buy anything the first 2 days until they told us that they were not sure when our bags would get there. We could have bought more but we tried to wash our clothes as much as we could. (No dryer in Italy and it rained during that time. So we had to use iron and hair dryer to dry our clothes. It was a pain.) However the representatives whom we talked to while on the trip was VERY VERY nice and helpful.

    BARRY from KS
    Review Received: October 29, 2025
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    WorldTrips policy: Explore

    The experience with World Trips has been great. We had to file a claim due to a weather delay for a cruise. My only “complaint” is that Cbp Connect that handles the claim provides no updates except when claim is processed. You can’t see any progression or even that a claim was filed online.

    Shelia from NC
    Review Received: October 25, 2025
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    0 out of 1 people found this review helpful
    Response from WorldTrips

    Hello Shelia. Thank you for writing us a review. We are sorry to hear that your cruise was delayed due to weather but glad that you had a great experience with us. Please note that you can check the status of your claim in the member portal. We apologize for any inconvenience. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Preferred

    The 24 hour assistance was at times a little difficult to deal with, a lot of back and forth, I think ultimately rebooking the flight myself might have been easier, there was a lot of "we have a flight for you at this time" and then getting back to me with "there's been a price hike on that flight". They did eventually get it all together, and it was nice to be able to have them worrying about it in the background while I concentrated on other things, and they found something a bit cheaper than what I had been able to find online.

    Liam from NY
    Review Received: October 24, 2025
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    Response from WorldTrips

    Hello Liam. Thank you for sharing your experience with us. We are glad that we were able to assist you in rebooking your flight. We sincerely apologize for any confusion in the communication or inconvenience caused. Thank you for choosing WorldTrips.

    WorldTrips policy: Elevate

    Too early to evaluate. Claim was just filed. .
    So far it seems filing a claim is unduly complicated, with redundant requests for information.

    John William from CA
    Review Received: October 13, 2025
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    Response from WorldTrips

    Hello John. Thank you for taking the time to leave us a review. We are glad that you had an overall positive experience with us! Please note that the information we request is important for us to ensure that our office is adjudicating your claim per the terms and conditions of your purchased policy. Additionally, our standard claim processing time is 30-45 days. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Economy

    Easy to purchase online - coverage clearly outlined.
    Was able to edit dates of coverage with a phone call prior to travel.

    Mary Kay from CO
    Review Received: September 28, 2025
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    0 out of 1 people found this review helpful
    Response from WorldTrips

    Hello Mary Kay. Thank you for writing us a review. We are glad to hear that you had an easy online purchasing process, and that you were able to make the changes you needed to your coverage dates. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas International excl US

    Anna from PA
    Review Received: September 15, 2025
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    Terrible customer service! I have to call multiple times and still my claim didn’t go thought. I don’t recommend at all.

    WorldTrips policy: Atlas International excl US

    All good

    Satsang from NJ
    Review Received: August 31, 2025
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    Response from WorldTrips

    Hello Satsang. Thank you for leaving a review. We are glad to hear that you had a good experience with us! We value your feedback and would love to know if there is anything we could have done to improve your experience to 5-stars. If you feel inclined, please send us an email at reviews@worldtrips.com with any suggestions you may have for us. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas International excl US

    My daughter experienced acute stomach pain. I tried to schedule an appointment with a doctor, and none of the doctors on your small list were available. She ended up having an emergency appendectomy, and I had to borrow money to pay out of my pocket.

    Your company makes it impossible to get the assistance that we needed and pay the bill.

    Margarita Gudino from CA
    Review Received: August 17, 2025
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    0 out of 8 people found this review helpful
    Response from WorldTrips

    Hello Margarita. We are sorry to hear that your daughter experienced this medical emergency while traveling; we understand how difficult this must have been and sincerely hope she is feeling better. We are sorry that you had a negative experience with us. Please note that while we provide a resource for scheduling appointments with local doctors through AirDoctor, this is not the only available option for care. Our policies do have an international network that can be utilized allowing you to select any provider of your choice for care. If you have any further questions or concerns, our customer service support can be contacted at 1-800-605-2282 or you can email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.