WorldTrips Travel Insurance Reviews
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Overview
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
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“WorldTrips policy: Atlas America incl US
The claim process is long and complicated.
Tu Ho from New ZealandReview Received: November 17, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Tu. We are sorry to hear that you felt the claims process was long and complicated. Please note that to ensure that our office is adjudicating your claim per the terms and conditions of your purchased policy, we must request all relevant information related to the claim. Additionally, our standard claim processing time is 30-45 days. If you have any further questions or concerns, please email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.
“WorldTrips policy: ElevateHad to cancel due to death of our granddaughter. Still waiting for a death certificate to file for a refund. Did not go on the cruise. I did cancel it with Carnival, about a week before sailing.
Maureen from FLReview Received: November 13, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Maureen. Thank you for taking the time to leave a review. We are so sorry to hear about the loss of your granddaughter; please accept our deepest condolences.
“WorldTrips policy: Atlas Journey PreferredOn a previous trip we filed a claim with World Trips and that claim process went well. Based on that experience we used them again.
Jean from WAReview Received: October 31, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello, thank you for leaving us a review. We are glad to hear that your previous experience with our claim process went well and truly appreciate your loyalty. Thank you for choosing WorldTrips!Hello, thank you for leaving us a review. We are glad to hear that your previous experience with our claim process went well and truly appreciate your loyalty. Thank you for choosing WorldTrips!
“WorldTrips policy: EscapeThe claim went smoothly. But I wish they paid full price for all the things we had to buy during the period that our luggage were lost for 3 days. We had all the receipts. We bought only necessarily things. We did not buy anything the first 2 days until they told us that they were not sure when our bags would get there. We could have bought more but we tried to wash our clothes as much as we could. (No dryer in Italy and it rained during that time. So we had to use iron and hair dryer to dry our clothes. It was a pain.) However the representatives whom we talked to while on the trip was VERY VERY nice and helpful.
BARRY from KSReview Received: October 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Barry. Thank you for sharing your experience. We are sorry to hear that your luggage was lost for 3 days, and understand how frustrating this can be. We are glad that we were able to provide helpful assistance. Please note that one of the purchased items was an exclusion, as stated in your policy documents, which is why the full reimbursement amount was not provided. If you would like more information about this, please send us an email at reviews@worldtrips.com and we will be happy to assist you. Thank you!
“WorldTrips policy: ExploreThe experience with World Trips has been great. We had to file a claim due to a weather delay for a cruise. My only “complaint” is that Cbp Connect that handles the claim provides no updates except when claim is processed. You can’t see any progression or even that a claim was filed online.
Shelia from NCReview Received: October 25, 2025Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 11/25/2025
CBP Connect was the third party that handled the claim. There were no updates along the way. The website only shows claim after it’s processed which isn’t helpful. I had to resubmit information I originally provided. That delayed the claim further. When I called to speak to customer service and was told it would be expedited due to length of time and would receive decision in 3 days, it took another week. Overall the process was unorganized and frustrating.
Response from WorldTripsHello Shelia. Thank you for writing us a review. We are sorry to hear that your cruise was delayed due to weather but glad that you had a great experience with us. Please note that you can check the status of your claim in the member portal. We apologize for any inconvenience. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey PreferredThe 24 hour assistance was at times a little difficult to deal with, a lot of back and forth, I think ultimately rebooking the flight myself might have been easier, there was a lot of "we have a flight for you at this time" and then getting back to me with "there's been a price hike on that flight". They did eventually get it all together, and it was nice to be able to have them worrying about it in the background while I concentrated on other things, and they found something a bit cheaper than what I had been able to find online.
Liam from NYReview Received: October 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Liam. Thank you for sharing your experience with us. We are glad that we were able to assist you in rebooking your flight. We sincerely apologize for any confusion in the communication or inconvenience caused. Thank you for choosing WorldTrips.
“WorldTrips policy: ElevateToo early to evaluate. Claim was just filed. .
So far it seems filing a claim is unduly complicated, with redundant requests for information.John William from CAReview Received: October 13, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello John. Thank you for taking the time to leave us a review. We are glad that you had an overall positive experience with us! Please note that the information we request is important for us to ensure that our office is adjudicating your claim per the terms and conditions of your purchased policy. Additionally, our standard claim processing time is 30-45 days. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey EconomyEasy to purchase online - coverage clearly outlined.
Was able to edit dates of coverage with a phone call prior to travel.Mary Kay from COReview Received: September 28, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Mary Kay. Thank you for writing us a review. We are glad to hear that you had an easy online purchasing process, and that you were able to make the changes you needed to your coverage dates. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas International excl USAnna from PAReview Received: September 15, 2025Was this review helpful?0 out of 0 people found this review helpfulTerrible customer service! I have to call multiple times and still my claim didn’t go thought. I don’t recommend at all.
“WorldTrips policy: Atlas International excl USAll good
Satsang from NJReview Received: August 31, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Satsang. Thank you for leaving a review. We are glad to hear that you had a good experience with us! We value your feedback and would love to know if there is anything we could have done to improve your experience to 5-stars. If you feel inclined, please send us an email at reviews@worldtrips.com with any suggestions you may have for us. Thank you for choosing WorldTrips!