WorldTrips Travel Insurance Reviews

I would give a 5 star but the claims process and lack of communication has been very disappointing

We ran into pre-trip travel issues and called WT 24-hr concierge for desperately needed guidance & support. The Reps were nice but both said they are more or an ER helpline (which, our situation wasn't being considered as an ER by the Reps). They both asked to call back during normal business hours upon return of our trip. We're amidst claims at this time. Their portal is helpful and they have nice & professional sounding Reps on the phone.

Dry easy and affordable

I have never had to cancel a trip due to unforeseen events, and the process has been smooth so far. The customer service was very helpful and I felt like there was no 'dumb' question. Very friendly and courteous.

So easy to navigate

First time buying travel insurance for a major trip. Customer service team walked me through all the options patiently and helped me find the best option!

World trips 24/7 medical evacuation is a joke. My father was in hospital for 5 days, refused to admit him or sign safe to fly, after 5 days discharged. We then had to wait 4 days to be medivac’d then told there was a mixup w internal communication so would be delayed 4 more days. Couldn’t get nursing care or would care to see him in the interim. Ended up going to Austria to be seen there and fly home independently.

My experience with World Trips was outstanding- they efficiently and compassionately took care of everything that was needed to support me during my medical emergency and got me back home again safely. It was such a relief to have such thorough and capable support while traveling.

On the surface this seemed like an excellent policy. However, traveling as a group of 4 British Airways left us without our bags for 3 days. On filing the claim the baggage delay was $200 per policy. Fine if there's one, or maybe two of you on the policy. However, it wasn't enough with four of us for three days.
On top of that, when we did get our bags back, one was damaged with rips and a zipper that is inoperable. This was a budget level bag and the claim was minimal, yet it was denied because this is classed as normal wear and tear.
Maybe all policies, operate this way - it will something I certainly pay closer attention to when purchasing future polices.