Tin Leg Travel Insurance Reviews

We did not go on the trip scheduled to leave March 2, 2026. We had to cancel the trip 11/24/2025. With over 3 months to fill our slots, we expected a full refund. I thought I had purchased full coverage with Tin Leg 10/11/2025 according to the summary. We hope the rules of cost reimbursement can be stretched to allow more reimbursement for the very expensive trip . Everyone's circumstances are different .

When I purchased the policy online, I added mine and my husband's name to the policy. However, when I received the paperwork for the policy, I was the only person listed (twice) on the policy. I had to call Tin Leg and have the policy corrected. CSR was very helpful and was able to amend the policy to include my husband's name and information. CSR said that it happens a lot....that needs to be fixed!

Very simple and quick

Still waiting for answer if claim will be covered. My husband has a severe pinched nerve in his neck that happened quickly and we are awaiting surgery. So far my experience has been good with Tin Leg.

Easy purchase on the web, helpful customer service when our travel plans changed. Very good experience.

Dear Squaremouth,

I purchased a travel insurance policy for my wife and me on March 17th

Unfortunately, due to a tragic death and unforeseen family situation, we were forced to cancel our trip. I contacted your team in advance of the trip and explained the circumstances, simply asking whether a refund or even a credit toward a future policy might be possible as I did not want to file a claim since we were not going.

I understand this may fall outside of standard policy guidelines. However, given that I have been a long-time customer and that the policy was never ultimately utilized, I was hopeful that a goodwill credit could be considered.

I’ve always appreciated the service Squaremouth provides, which is why I was disappointed by the response. A credit for future use would be a meaningful gesture and would reinforce my intent to continue using Squaremouth for upcoming travel.

I would respectfully ask that you reconsider this request.

Thank you for your time and consideration.

Best Regards,
Rob

I had to cancel the cruise this policy was for and reschedule. When I called to see if I could roll this to the new cruise I was told I would need to purchase a new policy because it was a medical policy only. So, I did but not with Tin Leg.

Thanks
Neil

Great coverage offer. Did not need to use it, but felt very comfortable that we would be covered if need be.

The online resource is easy to use, and when I had a question and reached out for support, the person assisting was timely and excellent!

i have date mistake from my side. but tin leg change ride away