Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I checked into the policy before we left to confirm there were no named storms that might present a challenge in the event I filed a claim for a delay.
There were none.
While in Florida a storm was named. I called the insurance to verify coverage and felt bullied by the agent stating "well you might have know a storm is comining"
Fortunately, our plans were not interrupted by the weather but I was dismayed by the responses from the insurance company.
I am lucky that I did not need to use the insurance services. I am assuming if I had done so, they should’ve and would’ve completed what they have promised. It was a little bit difficult to set up at first, and I had to make a few calls to Customer Service but they were very nice and helped to figure out the plan that I was getting the cost, etc. actually in the future since I travel frequently to Europe, I would like to have a phone number or an email where I can reach out to them directly and set this up for when I travel abroad.
Really appreciate the service... Thank you
your staff is very helpful and informative.
called for clarification when obtaining insurance
I was delayed on my way home and unexpectedly spent 4 nights in an airport away from home. I called customer service from there to understand my coverage. It was easy to get through -- during business hours only tho -- and my questions were answered. However, it was disappointing that my policy won't cover anything on the return trip, even tho I was still across the country.
I filed a claim with Tin Leg on 1/26/26. I received an automated email. I haven't heard from them. I also sent an email. Please help me process my claim. What is the point of buying travel insurance if you can't get the coverage owed?
We understand your frustration and want to get your claim back on track. It appears there may be a communication gap, as our records show we’ve sent two emails regarding your claim:
Jan 26: Claim form and instructions sent.
Feb 2: Follow-up sent requesting your completed forms and documents.
Since you haven't seen these, please check your Spam/Junk folder. To ensure you have everything you need, a member of our team will call you shortly to confirm your email address and walk you through the next steps.
I am quite disappointed seeing that Tinleg declined my claim - trip delay was the cause and main reason to get the insurance.
If they act similarly in other situations (e.g., emergencies where you need to get to your home country) I would not want to make that experience. I will be hesitant to buy another insurance from Tinleg
Thank you for sharing your feedback. Your claim was denied because your flight delay was not a covered reason under the policy. We recognize this outcome is disappointing, and we're happy to help with any further questions. Please feel free to email your claim adjuster directly.
I understand the importance of trip insurance, and I always purchase CFAR with my policies. The most important factor in my purchase is cost weighed against benefit. I want coverage of at least 75%. This is what is important to me.
I called to ensure I had purchased the proper plan. Csr ensured that I had purchased an appropriate plan. It was nice to be ensured we were covered. I was very pleased with the whole process