Tin Leg Travel Insurance Reviews

Tin Leg has been horrible. We purchased insurance in case something unexpected happened on our trip. After disembarkation of our cruise, my girlfriend became severely ill. She is a kidney transplant patient and has standing orders from her primary care physician to go to the ER if she is unable to keep water down. She was violently throwing up, had a temperature, among other ailments. We took her to Doctor's Hospital outside of Miami. We provided the hospital with the insurance information. Tin Leg was primary. Upon returning home, we quickly filed the claim once the bills came in for medical treatment. Tin Leg has done everything to stale the process. We have sent them the same documents multiple times. We even have proof that these documents were delivered by USPS mail. They keep requesting information we cannot provide. Medicare said they will not provide an explanation of benefits because Tin Leg is primary. I have dealt with insurance several times in my life (homeowners insurance, auto insurance, travel insurance) and this is by far the worst experience I have ever encountered with an insurance company. We paid for a policy. Tin Leg is not honoring their end of the agreement. My girlfriend is going to attempt to resolve this one last time directly with Tin Leg. Her adjustor is Korey Colbert. If we are given any more resistance or ring around, we will be contacting the insurance commissioner and potentially an attorney if the commissioner recommends that we do so. We want to resolve this claim quickly before the medical bills go into collections. I would never recommend Tin Leg to anyone, including my worst enemy. There are better insurance companies such as Seven Corners out there.

No respond on my claim

I have filed a claim with Tin Leg several weeks ago and provided them with related information. I was told that they will contact me for any additional information needed, but I have not heard back from them at all.

Everything worked as advertised. We had a 2 day delay due to weather at DFW that caused us to miss the first 2 days of our trip in South Africa. We had hotels to buy at DFW and missed activities on the trip. It took a few tries to get all of the necessary supporting documentation submitted, but once done Tin Leg is reimbursing us up to the limit of the policy. I would use them again for sure. :-) It was very easy to deal with their team and the coverage was pretty thorough. Nice to know if something really bad happened that they would be there.

I filed no claims.

Easy to obtain my coverage.

Nothing further at the moment except would be very helpful to have a dedicated single point person assigned and accessible for any given policy purchase that has the authority to resolve any specific issues regarding a trip eventhough rarely used or needed.

When purchasing insurance I did not read the fine print or get the complete policy, I'm not sure which at this point. Your specific incidences to cover are very exclusive and do not cover a 24 hour delay due to airline delay. That is a most probable cause of delay and you do not cover it. That is what I find most disturbing. You asked me to provide detail after detail and then in the end you rejected my claim even though you knew up front the reason for the delay and could have told me without putting me through the aggravation of supplying documentation.

I had a question about my 10 leg insurance coverage. It was not a medical emergency, but I needed to get a complete blood count to adjust medication. I asked if you covered that and they said no, but she did recommend a hospital in the city that you were affiliated with and encourage me that that would be a good place to get the Blood Draw. I listen to her advice and for $40 at a Japanese hospital. I got the Blood Draw. I was on a cruise and the cruise ship wanted $600 for the same Blood Draw. Your representative was very informative and knowledgeable. I appreciated her help.

We had no issues. The policy was available immediately. I spoke with a representative to verify everything before I purchased the policy. She was very professional and friendly. This is a great company to get travel insurance for a great price.