Tin Leg Travel Insurance Reviews

I included this in detail on a file attachment as a part of my claim, but I experienced terrible customer service when attempting to contact, at various times and in various ways, the 24 hour emergency assistance, which was neither 24 hours nor assistance! Please see my full comments That are one of my claim file attachments. Thank you.

We have very much appreciated our connections with Square Mouth regarding the insurance purchase. We also appreciate the follow up relating to the trip experiences.

I'm afraid we have not heard anything from Tin Leg in relation to the claim regarding our luggage. We have used Square Mouth and Tin Leg for several of our trips and we hope that this will be resolved soon since I had to purchase a new luggage item for my trip on Tuesday.

A seamless process.

I haven’t heard anything about my claim.

please address all communication to Rex Stratton at zrexc@me.com. both my wife (Nancy) and I intended to take the trip. She did go on the trip, however I came down with a severe case of the flu and had to cancel my trip. I have been working with Tin-Leg w/r to a claim and we are moving forward slowly. Every time I think I have provided them with the information something pops up. Hopefully, today, we (Travel-with-Allen, Doctor, and Self) have provided all that is need and I should hear from Tin-leg in the near future.

Wish I'd been given an email address early on for submitting some of the required documents. It seemed easier for some things. As it turned out I "attached" them to the claim but had to wait days for a representative to tell me they didn't come through in a readable format, so then I was given an email address. Would not have had to duplicate efforts by submitting twice if I'd had the email from the start. There was also no way that I could figure out to go look at what I sent in.

All the email from Tin Leg went to my junk mail. Seemed it came from a different address each time. I kept thinking I was going to miss something important.

When I did call customer service, I was able to speak to a live person right away or request a call-back which also worked quickly without frustrating phone trees. My questions were answered by a friendly person!

Claim resolution was fast and went as outlined.

Simple, fast and reliable. Highly recommended!

Very organized so far. Once I arrived at online page, easy to gather required documentation and File a Claim.

Now awaiting feedback on status. R. Draper

There is a definite disconnect between me and Tin Leg. My claim regards a medical issue in Amsterdam that could only be assessed by a telecon with "The Tourist Doctor" office due to the timing of mine and my wife's illness - the weekend of the biggest national holiday in The Netherlands. Tin Leg wants an invoice for our doctor's expenses along with medical records, which obviously don't exist. The doctor evaluated our symptoms over the phone and called in prescriptions to the only pharmacy open in the city that day. Detailed explanations of our situation to Tin Leg only garner canned responses to produce those documents. The best I can provide are copies of credit card expenditures for the services provided. My pleas for them to provide me of policy specifics regarding this type of claim settlement only result in the same response - to provide documents that I do not have.
I admit that I did not read the fine print in the policy as to what is required for settling a claim for this type of medical care, but I am very aggravated in Tin Leg's processing of my claim and total lack of consideration for my queries. I think I am communicating with a machine, as there is no personal feeling in their responses to me. My impression is that they are dragging this out until I give up and give in.

Luckily, I didn't have to file a claim, but it sure did give us peace of mind.