Tin Leg Travel Insurance Reviews

I can’t say enough wonderful things about Tin Leg. I have used them multiple times in the past and they always have exceeded my expectations, whether I had to file a claim or not. They answered questions I had about coverage in a courteous and patient manner. The one time I had to file a small claim in the past, it was handled quickly and professionally.
On this trip we had a very serious situation with my husband. I believe Tin Leg and their associate FALCK saved his life. They checked in with me constantly and when his condition did not improve, they worked with his doctor to arrange an air lift from Mexico to Miami. They also worked with the Mexican hospital to arrange for their payment. I was alone dealing with all this and could not have done it without them. If I could give you a higher score than 5, I would. Every representative I spoke with at Tin Leg and FALCK was so kind end empathetic. I never felt I was dealing with an insurance company. They treated me like a friend in distress. Thank you for everything you did. Please feel free to post this review. I recommend your company to all my family and friends.

They have been very difficult to work with to file a claim. It’s been over a month and my claim has still not been processed. They may even deny the claim, with no grounds. I would not recommend this company.

Tin Leg was excellent to deal with. I've purchased several policies through them but never had to claim before. This time, we had to cancel our entire trip due to an accident I had that left me in a neck brace. The claim experience was straightforward, and the customer service was very responsive over email. There was a fair amount of documentation required, both medical and regarding amounts paid/refunded, but it was all reasonable. They were reasonably flexible when I was unable to obtain the exact documentation they requested for one lodging reservation. (They need proof that you didn't get a refund, a fair request, but difficult to obtain from this vendor, but ended up accepting what I was able to provide even though it wasn't exactly what they requested.) I received payment for everything I had claimed about 2 weeks after I got them the final documentation. Overall, highly recommended!

It was a simple form on line,
I got the best policy for me.
Thanks so much !!!

I am dissatisfied with the overall claims process and the handling of my claim. I purchased the Luxury policy specifically for the additional protections it provided, and I submitted extensive documentation regarding my travel disruption, including confirmation from Southwest Airlines that the original flight was delayed due to unexpected mechanical issues, causing us to miss our connecting flight and complete our travel the following day.

Despite this documentation, my Trip Interruption claim was denied. I understand that an insurance claim is not guaranteed to be approved, and my dissatisfaction is not simply because a portion of my claim was denied. My concern is with how the claim and the different benefits under my policy were evaluated and communicated.

I specifically asked for clarification regarding both my Trip Delay and Missed Connection benefits. I received an explanation regarding Trip Delay, but I never received a specific determination or explanation regarding the Missed Connection benefit.

This is particularly frustrating because the missed connection was clearly documented and was a direct result of the mechanical delay. At minimum, I expected each applicable benefit under the policy to be clearly evaluated and for me to receive an explanation of the determination under each benefit.

After the amount of documentation, follow-up, and time required throughout this process, I am disappointed that I still do not have an explanation as to how my Missed Connection benefit was evaluated or why it was not addressed in the final determination. This experience has significantly reduced my confidence in the value of the coverage I purchased and in the claims process overall.

We needed to adjust the total amount of coverage twice due to non refundable add on costs that we ordered after the original policy. Tin-Leg was able to help us update the policy without any problems. We had a good experience with the overall process. SquareMouth provided us with all the information we needed to find the best policy based on our needs and budget.

Have now used Tin Leg 3 x and intend to continue. Service via phone prompt, professional and efficient. Agents most helpful and courteous.

Choosing a policy, on-line, is simple. The coverage options are mostly understandable. Where you are uncertain that you fully understand something, the agents are easy to contact and are most helpful.

I had to go the hospital on my trip. I called the customer number on a Saturday, and was able to speak to someone who guided me through the claim process. The whole process went really smoothly, and I was very satisfied with the ease of the claim process. The time between filing the claim and receiving approval was just a few weeks. I was very happy with the Tin Leg, and after my experience I would highly recommend them.

Super satisfied from A to Z with the interaction of my purchase. Everything was so easy and understandable, clear and represented well. I would definitely purchase from you again. The customer experience was outstanding.