Tin Leg Travel Insurance Reviews

Completely satisfied with Tin Leg and Faye.

Our experience with Tin Leg has been positive. Our claim was handled in a timely manner. We are entirely satisfied!

I just filed a claim today. I called your customer service phone number and spoke to a very friendly and helpful person.
He said my claim sounded legit and to file on line which I did.
He also said if I had any questions to please call back and he would help me over the phone.
I think I filed the claim successfully so I did not need to call back.
Thank you

I was unable to successfully make a correction to the information I provided. I included the incorrect date of the cruise booking, but was unable to change it with the representative. It did not make a difference in the benefits, but found it very disappointing that correct information could not be entered.

Hello I processed a claim on 03/12/26 but have not heard anything back from your team yet. Claim# is 36938-01. Is there anything I need to do ?

Ultimately, I consider it a 4.5 star experience. We had a cruise scheduled with my parents and my mom went into the hospital with pneumonia on the day before we were leaving. We made a claim. Tin Leg needed more paperwork, which is fine. Then they needed paperwork on all of my mother’s doctor appointments from the date of booking until the present to rule out a pre-existing condition. Normally I would say, makes sense, but here it sounded like a delay or avoidance tactic. Who has preexisting pneumonia/sepsis for 6-months and lives to tell the tale? Luckily, the MyChart app makes it possible to download a series of appointments by date. My mother is older so she had 40 appointments for medical in the last 6-months. I sent this huge file to Tin Leg in my third paperwork submittal and that was enough for them. They quickly paid via direct deposit, 3-days. I know they need to be careful. I had about $500 of insurance and they paid out ~$5,500. I only wish they actually made it possible to contact the actual adjuster working on the case. I called twice, and all the CSR would say is that my case is in process. I had questions about the paperwork and customer service doesn’t tell you any more than what was in the last email that was sent. Now that I know it is easy to get the right medical records online, I would use Tin Leg again, if they will have me after that claim.

Everybody that I had contact with through square miles, including tin leg, was very helpful in explaining the coverages for the insurance and the best way to go about it. I feel like I am overinsured the trip because I did the cancel for any reason option but then again, if something had come up and I wanted to cancel I probably wouldn’t feel like I overinsured the trip. I have no complaints about square mouth or tin leg. I would definitely use them next time.

I filed a claim on Feb 10th and have still not heard back.

Great

Tin Leg made it easy to understand and buy insurance for my trip!! I called to ask questions prior to purchasing, they were very friendly and helpful.