Reviews, Sales, and Service Ratings for
Tin Leg

I was able to file a claim online without difficulty and the claim was approved before I even returned home. The claim was for a dental issue and was paid in full.

Using the FGA emergency assistance was helpful, and they were responsive, but the Tin Leg local agent in Seville Spain was not at all helpful. It took four days for him to tell FGA that he couldn't obtain the needed medical records for my wife's hospitalization so that Tin Leg could authorize her surgery. I obtained them in a few hours, yet Tin Leg still did not authorize the surgery. Although this policy is sold as primary medical insurance, I had to pay out of pocket for all of her care. Fortunately I had the financial wherewithal to do that in this case. Had it been some other medical emergency I may not have had that ability, and Tin Leg was nowhere to be found! I am profoundly disappointed in Tin Leg's performance while we were in Spain in a very stressful situation.
Since we have been home the Tin Leg claim process has been very smooth so far. Their follow through on our claim, which I just submitted, remains to be seen.

It's clear that this group is just looking to find any reason not to support traveler claims. I purchased in good faith, and my experience with squaremouth at this point is quite tarnished. This is why nobody respects insurance companies.

Very easily and quickly had birthdate for my husband corrected that I had entered incorrectly . Person answered with in 3 rings and it was fixed in less than a minute. Glad we did not need to make a claim, but hope the service would have been as good

I did not have a claim which I believe is when a person can rate the travel insurance provider. I do find it odd that when travel internationally there is not a toll-free number to call.

The claim was for trip interruption due to the death of a parent. The claim was handled in a timely manner and we appreciate the weekly updates on it's progress. There were 2 charges we submitted for reimbursement, one for an upgraded accommodation and another for Uber fares which Tinleg declined reimbursement even though there were plenty of funds in the policy we purchased to cover those expenses. We did receive the travel reimbursement 1 month after filing the claim. We feel it was timely service. We will be purchasing Tinleg Gold insurance for future travel.

Every policy I purchase through Square Mouth, including this policy, provides more coverage for less money than the policies offered through cruise lines and land based travel companies. Fortunately I did not have to use this policy, but having it gave me peace of mind during my travels.

Very helpful and courteous. Delighted that all went well for the trip and there was no need to file any claim.

Worth the peace of mind!

Super responsive and easy. Wish regular health insurance was this competent.