Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
392,276
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AVG. MONTH
8,868
Total Reviews
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SINCE 2014
5,608
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,608 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4060
  • 4
    935
  • 3
    339
  • 2
    132
  • 1
    142
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  • Tin Leg policy: Cruise

    So far so good. Waiting for them to approve payment

    WILLIAM from MO
    Review Received: August 3, 2026
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    Tin Leg policy: Luxury

    I think the explanation of benefits could be explained better. I know it is probably not an issue for you but as a consumer, it would be nice to have a more personalized explanation. What to do if I have a problem. What exactly is covered. Give some examples, like " if you get sick, you are
    going to have to pay for services rendered and then you need to submit a claim
    to
    Tin Leg etc. Give some
    examples. Also
    explain what is Square Mouth and how does it relate to Tin Leg etc. You know what is going on but to me
    it's a bit unclear. I have had to use Tin Leg in the past (2019) and it worked great. Did not use it for this recent trip. Thanks

    Timothy from CA
    Review Received: August 3, 2026
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    Tin Leg policy: Gold

    Taking longer than expected for refund on trip canceled before we left due to illness.

    Eric from VA
    Review Received: August 3, 2026
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    Tin Leg policy: Luxury

    I run a travel website and would love to be an affiliate with you all!

    Kristin from MO
    Review Received: August 2, 2026
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    Response from Tin Leg

    Thank you for your interest in becoming an affiliate. A member of our team will be reaching out to you with more details.

    Tin Leg policy: Standard

    Traveler diagnosed with medical condition a week before our departure so I called to update our policy. Customer service rep looked into it and informed me that the new diagnosis was too late to be added to the policy and that any situation that would cause us to cancel or interrupt our trip at that point due to the new diagnosis would still be covered. Thankfully we were able to take our vacation without need to cancel or go home early. I was connected with the customer service representative quickly when I called and he provided the emergency number for me should I need it during our trip.

    Amy from MI
    Review Received: August 2, 2026
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    Tin Leg policy: Gold

    Very helpful staffer who helped me find a policy that covered pre-existing conditions, which gave us peace of mind. Fortunately, it wasn't needed.

    Margaret from NY
    Review Received: August 1, 2026
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    Tin Leg policy: Gold

    I was unabke to go on my trip due to flight delays/cancelations. I will be filing a claim as soon as I get proof of refund or no refund.

    Stefanie from MA
    Review Received: August 1, 2026
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    Tin Leg policy: Platinum

    Great

    Rwucky from CA
    Review Received: July 29, 2026
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    Tin Leg policy: Gold

    I called TinLeg to inform of our future claim. The support was very good.

    Christine from TX
    Review Received: July 29, 2026
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    Tin Leg policy: Standard

    Great service at a great price!

    Nick from NC
    Review Received: July 28, 2026
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Last updated: August 9, 2026