Tin Leg Travel Insurance Reviews

I was unable to make my trip due to a surgery that I had to have and a long recovery period still going on. because the airlines gave me points for other flights your company would not reimburse e me for my flights. I am unable to use those flights because of my long recovery time. You made me take a lot of time getting 3 Dr.s to fill out forms which was very time consuming and still not getting back my $722.00 that I spent for flights. I will never use your company again and will never suggest that anyone use it. It was also impossible to even talk to a a live person. So disappointing for the amount of time I took in getting all of the information that you said you HAD to have.

I had a non emergency issue when in Croatia. Called the customer service line, left a voicemail. Got a call back 2 days later. It would be helpful to have someone available 24hrs for non emergency issues for assistance.
Overall. Very happy with the coverage.

Needed to know how to get in touch w a doctor. TIn Leg explained to me how to get in touch, what I need in order to cancel a boat day - and what my options are.

I've had some difficulty uploading support documents to the claim form. Hertz and Delta are the two providers I used for the trip. I did forward emails from Hertz to the claims department, and hope they are able to use that as proof of my purchase and refunds.

I really cannot complain about my interaction with a “person”.

I believe that I've used tin leg three times now maybe four. I will continue to use this company. I did file one claim and was promptly reimbursed.

It is impossible to file a claim. No matter what paperwork you send, then they want something else. I had a minor medical claim. I am on medicare which has no coverage outside the USA. They want me to sign a form that I have no medical insurance at all - this is not true. So I cannot get paid on the claim.

The insurance is useless.

Interaction with customer service was quick and efficient for the questions that I had

I became ill while traveling in Slovenia. As I was unable to continue with the trip and getting worse, my wife and I returned home to the US. I have filed a claim ….#38817-01

While getting info about the details of how to file a claim I spoke to 2 representatives in the Claim’s Dept. Both were courteous and helpful.

Thank you,

Joseph W Coffman

Thank you for the seamless way of the claim process. It was very user friendly and easy to navigate.