Generali Travel Insurance Reviews

My interaction with Generali Global Assistance was a result of being charged twice for the policy I chose. They responded to my email withing a few hours, explained what had happened that lead to the additional charge, and corrected the problem immediately.

The process of purchasing the insurance was simple. We cut our trip short and returned home early for medical reasons. Will be filing a claim as soon as we have all documents in hand. Curious to see how this turns out.

Because my husband on our trip had an accident that affected our ability to continue the entirety of our trip, we appreciate that we had 90 days to submit our claim.

Absolutely
No help when we were stranded by the airline.

I am really not happy with Generali Global Assistance. We were not compensated for missing a connection at the airlines fault and hence went standby coach on a red-eye vs. business class getting there the night before we were to start our trip. It really ruined the first day or two for us and they didn't even compensate us for the change in class airfare.

I have never had such a difficult time dealing with any company in my 76 years of life. I have provided them with dozens of correspondences with required and pertinent information regarding my claims. It seems rthat all they wish to do is to delay and enploy impediment after impediment in order to prevent successfully settling a claim. I started this process back in April of last year when my fiance was directed by her physician not to travel due to a serious medical condition. It is still not resolved. As a matter of fact, they rejected my claim even though I purchased the policy based on the cost of my travel arrangements. They fully accepted payment based on all of the required information and invoices i supplied to them.
In closing, I can tell you that I will never use them for my future travel insurance needs. Also, I will let others know how difficult and frustrating it has been to work with them. They even went so far as to send a letter to my fiance suggesting that some sort of fraud was being perpetuated when I submitted all of my invoices and methods of payment. How insulting to be treated in this manner. I hope you actually read this. I am more than willing to discuss this matter with someone who can address this.
Sincerely,
Dennis Erlick
215-280-3652 (mobile)
561-364-8580 (home)
dennis.erlick@gmail.com

I have never had such a difficult time dealing with any company in my 76 years of life. I have provided them with dozens of correspondences with required and pertinent information regarding my claims. It seems rthat all they wish to do is to delay and enploy impediment after impediment in order to prevent successfully settling a claim. I started this process back in April of last year when my fiance was directed by her physician not to travel due to a serious medical condition. It is still not resolved. As a matter of fact, they rejected my claim even though I purchased the policy based on the cost of my travel arrangements. They fully accepted payment based on all of the required information and invoices i supplied to them.
In closing, I can tell you that I will never use them for my future travel insurance needs. Also, I will let others know how difficult and frustrating it has been to work with them. They even went so far as to send a letter to my fiance suggesting that some sort of fraud was being perpetuated when I submitted all of my invoices and methods of payment. How insulting to be treated in this manner. I hope you actually read this. I am more than willing to discuss this matter with someone who can address this.
Sincerely,
Dennis Erlick
215-280-3652 (mobile)
561-364-8580 (home)
dennis.erlick@gmail.com

Our check in luggage was lost for three days. We were on a safari in Africa and moved from place to place every day. The luggage was delivered to the hotel on the third day, and we asked the lady in the office for some kind of receipt for claim purposes. There was a language barrier, but she said she did not know who delivered and accepted the bags. She said they had no letterhead for the resort to write a receipt. Since we did not have that documentation, our claim was denied.

I contacted customer service to correct the names on the policy prior to departure. The wait time was very, vety long, but once I reached the representative, they were abel to address the issue quickly.

I enjoy your service