Reviews, Sales, and Service Ratings for
Generali Global Assistance

It was reassuring, knowing we had a reliable insurance for our trip .

Real easy...They are sending a check shortly

Neededto call to extend my dates of coverage and they were helpful and took care of the issue right a way.

That's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We appreciate your feedback.

I filed a claim 2 days ago and have not heard back

Thank you for sharing your feedback, Andrew. We strive to process claims within 30 business days. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Looking for additional discounts on late purchases next time. I had a tough time using Generali this time because there were better deals available..

We do our best to offer an array of travel plans for our customers. We appreciate your feedback, Jeffrey.

It was difficult to get an agent

We value your feedback, Margaret. We are sorry to hear that you had difficulty contacting a live agent. One of our dedicated customer service representatives will be reaching out to you soon to help with any questions or concerns that might have.

So far I didn't get any reply from them. I message few times. No reply at all

We value your feedback, Thomas. We will have one of our dedicated Claim Representatives contact you as soon as possible to discuss the status of your claim.

Steps to file claim were very cumbersome online.
Claim was received and processed quickly.

Thanks for your feedback, Robin. We’re sorry to hear that the claims process was cumbersome. We are always working to improve, and pleased to hear your claim was resolved quickly.

Very happy with the experience

Thank you for the positive review, Joseph! We strive to exceed customer satisfaction!

The process and support agent assistance to purchase the coverage was very satisfactory and simple and price was good.

We are happy you found the right coverage to fit your trip's needs. Thanks for sharing your experience with us, Terence.