Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
We have left multiple voice messages and emails for the Generali claims adjuster with no response. They sent us an email last week that our claim would be processed by the end of last week, it wasn’t and we’ve heard nothing since then. Very disappointing.
We appreciate your review, Gregory. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
My flight was canceled and I was goinmg to file a claim, but Delta Airlines has failed to give me any required documentation, therefore no claim will be filed.
Your company was responsive to my needs and they answered my questions clearly. They were professional and understanding.
Thank you, Audrey
Thanks for the feedback Audrey! We will share it with our Customer Service Team.
Generali was easy to negotiate, provided answers to all of our questions and was reasonably priced.
That's great to hear, Nicki. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
I submitted a claim for a missed night at a hotel on November 17. I still havent gotten final response. Ive called twice.
We appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
my claim wasn't seriously studied and was declined without any logical reason.
Thank you for sharing your feedback, Gregory. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member.
I should have filed a claim but there requirements for "proof" is onerous. It's not worth my time and effort to possibly reclaim a relatively small amout of money. I'm not happy !
We appreciate your review, Arthur, and we’re sorry to hear about the circumstances surrounding your experience and that we did not meet your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable, and timely experience for all customers. A dedicated Customer Service team member has reviewed your case further and will be reaching out to assist you with the claims process. If you have any additional questions, please contact us at customerservice@generalitravelinsurance.com
I submitted a claim and it was paid very quickly. It went very smoothly. The only difficulty was scanning documents to submit. I am 72yo and this was not a simple task.
Hi Mindy! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
It was easy to purchase a travel insurance with Squaremouth.
But I have to file a claim with Generally, because my flight #1016 was cancelled by the JetBlue on November 30 .
Since there was no other flights by JetBlue on that day, I was forced to book a new flight at an additional cost of $3,500, an expense that was not budgeted for and placed a considerable financial strain on me.
I will rate 5 stars my experience with Squaremouth and Generally if you can help me to get back my money for the cancelled flight.
We value your feedback, Nelly. We're sorry to hear about the circumstances surrounding your claim. You should have received additional information regarding the requested documents and the current status of the claim from a dedicated representative. If you have any additional questions, please don't hesitate to contact us at customerservice@generalitravelinsurance.com
We continue to be impressed with the Customer Service provided by Squaremouth. When calling, the agents always give options, make recommendations (after LISTENING to our primary concerns) and are so friendly and helpful. We didn't need to make a claim on this last trip but we did so on the prior one and they, yet again, were incredibly helpful. We suggest Squaremouth to our friends before traveling.
That's great to hear, Debra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
It was v a very pleasant experience dealing with your phone agent. She answered all of my questions in a very competent manner.
That's great to hear, Joseph. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.