IMG Travel Insurance Reviews

I purchased my Travel Insurance in January for a cruise the end of May. In March I was diagnosed with stage 4 cancer with metastasis to the brain. I had to cancel my trip upon learning of my illness. At the time of cancellation, I was still awaiting my treatment plan. I have submitted all the information including medical forms filled out by my doctor. We are now mid-June and I have not received reimbursement for the non refundable portion of my trip.
I am fighting for my life and still dealing with my trip cancellation.
This is not a good experience!

The customer representative was very helpful.

The service is very professional and the selection of covers is great.

I find your website extremely valuable and time-saving and have purchased insurance through you company three different times. I appreciate that during one of my previous purchases, while waiting to see if my lost suitcase had been recovered, you reached out to me to be sure that the insurance company was doing its job to my satisfaction.
I recommend your website to others.

Wanted to change a person on the policy due unforeseen circumstances. Can’t change and didn’t realize that.

Very happy great experience once again purchasing Travel Insurance . SquareMouth has aalways been a pleasure to work with.

Appreciate SquareMouth has many options to choose from, but in a way it was too many. Hard for me to tell the differences between them.

Re customer support while on the trip: although I was expecting a little more help in finding nearby health clinic to go to, the rep sent the form right away which was much appreciated.

None at this point - the proof of the pudding is in how difficult the claim process is and whether the claim is assessed in a fair manner and actually paid in a timely manner. - so I will wait and see.

My only interaction with IMG was determining (during my trip) how my trip insurance was going to help with issues (caused by the power outage in Portugal and continuing until our bags arrived 5 days later). The agent I spoke to reviewed my policy and explained my options (file with the airline first, IMG second OR skip filing with the airline and just file with IMG). I filed the claim when I got home and now I'm awaiting the completion of their processing.

Of course depending on the outcome I might change my rating.

I purchased the insurance with no intention of using it. But our travel companions got sick (cancer) so we needed to adjust our trip. Submitted my claim in April 2025. The claim is still unresolved. Weeks with no communications. So I'm a little disappointed.