IMG Travel Insurance Reviews

IMG refuses to respond quickly and requires more paperwork than Fort Knox. My wife’s doctor sent a letter documenting her inability to travel. That wasn’t good enough so now we have to return to the doctor and ask her to complete a form that violates HIPPA laws!
Why cause such pain?
Not satisfied at all!!

I filed a claim, but I was not actually entitled to any benefit.
Customer support was responsive and explained situation.
All good.

Needed minor assistance in correcting some dates I provided and was relatively easy (as I recall had 2 possible contact avenues and was offered referral for my specific need.)

Liked the walk thru in application process - felt I knew exactly what I was paying for and there was security in knowing we were covered, pretty much no matter what.

Explained the policy well it met our needs and we were able the buy increase insurance later without consequences once we understood our needs better

We did not go on the trip. My wife required a medical procedure that prevented international travel, and now is scheduled for major surgery.

It's been six months since I've filed my claim. Every time I call I get the same response: we'll escalate this so it can get investigated. Then I receive a generic email saying I need to submit missing evidence. I've spent hours on the phone with agents going through every single item I've sent and completes their requests, but they keep delaying any sort of further information nor payments. I had used them several times before, but this is the first time claiming. So beware of their delay tactics.
I got an email asking me for exactly the same items I was asked months ago, which I have provided already. Proof of payment and bookings, they are very specific things I have already sent and verified it was received, by know it is evidence that is almost a year old. They clearly have incompetent people at their claims department and clearly have complete disregard for the effort I have already made.
I DO NOT recommend.

Have insured several trips with IMG in the last 5 years. First time I filed a claim due to flight cancellation by united airlines. I have submitted all the documents and awaiting to see how quickly IMG settles this claim.

I really have nothing to report or even comment on.

I would NOT recommend IMG. I purchased this on Squaremouth website based on Squaremouth's reputation and the Zero Complaint Guarantee. We are VERY disappointed with the IMG policy. Our return flight had a delay of almost 10 hours. So, I submitted our travel delay claim with IMG when we returned. Their website said they will respond within 10 days. It has been two weeks now and it is still only showing as "processing" online. We received no other communication from IMG besides the original email acknowledging the submission of claim. That email said "You will receive another email (within 2 - 3 business days) once a claim number has been assigned as well as details regarding next steps.". We received NOTHING. Their claim site said we will hear back within 10 days. We heard NOTHING. I just called them and they said it will take 30 days to process, which is NOT what is shown on their claim site. My husband and I travel often and we have purchased from Squaremouth a number of times (and hadn't had to file claims until this time). With our experience like this, we will definitely not purchase any more IMG policies and will certainly rethink about purchasing from Squaremouth again. Very disappointing.

I appreciate being able to speak with a representative when needed.