IMG Travel Insurance Reviews

Claims is not able to be contacted and takes 12 days to review each time u submit documents and then they did not properly review now in appeal as they deducted illegally $2000.00 still waiting for supervisor to call it been more than I was told for contact and now they need 30 days to review appeal

No complaints. Fortunately we had no issues that required any claims or need for assistance during our trip.

My sister was hospitalized and not be able to be on her own after discharged. Cruise was canceled prior to sailing. It's been 10 business days today, claim is in process, waiting for approval.

Payment in three installments over a 6-month period was required for the trip I recently insured. I contacted Customer Service to verify that I could incrementally increase my coverage as each payment was made, versus a lump payment within the first 21 days, and still retain CFAR eligibility. The agent was helpful and reassuring when he told me, "This is exactly how you want to go about insuring this trip."

Customer service so far is beyond terrible. The connection is of poor quality and it is very hard to understand the representative. It's not that they have an accent but that it just sounds garbled. The rep cannot provide any useful information and this last time told me that it could take a further 20 days for our claim to be resolved. We specifically paid more for CFAR coverage and so far have been fighting to get reimbursed. I do not recommend Squaremouth or IMG.

Awaiting claim review.

We specifically selected a policy that included coverage for preexisting conditions. We met the criteria of the policy. We had to cancel due to what the physician’s letter described as “an unexpected complication”. Our claim and appeals were denied because the insurance company says they were not ‘Unforeseen’. The insurance company's final denial is contractually unfair because they are using a circular argument that completely invalidates the very Pre-Existing Condition Waiver we purchased. To date, SquareMouth has been of little help. Avoid this insurer and website at all costs.

I have used your company several times and purchasing is very easy . Thankfully we have not had a claim . So I can only rate the ease of purchase .

Prior to purchasing my insurance, I looked at several options, and after speaking with a representative, I was able to make an informed decision.

Had no issues; did not file a claim however customer service was excellent prior to my trip.