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Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
97,876
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AVG. MONTH
829
Total Reviews
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SINCE 2016
933
Detailed Rating
Customer Service Before Trip
4.38/5
Customer Service During Trip
3.78/5
Customer Service During Claim
4.1/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (933 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    614
  • 4
    147
  • 3
    91
  • 2
    32
  • 1
    49
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  • “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Although we have submitted our Claim No. (02745250) on 12/31/2025, we have received no response so far, other than this "rate your experience". Unfortunately, under such situation, we cannot evaluate high-rate to Berkshire Hathaway Travel Protection.

    Yu from PA
    Review Received: January 7, 2026
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    0 out of 2 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    The claim was easy to file and a decision was given in about 6 business days. I am satisfied with the ease of dealing with BHSI and the speed of handling my claim.

    DR. from GA
    Review Received: December 29, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your feedback! We’re glad we could help and get your claim resolved quickly. Wishing you safe travels!

    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Always enjoy purchasing from them. Great service

    Aron from NY
    Review Received: December 28, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking the time to provide your feedback, we are happy you are satisfied with our service and look forward to doing business with your in the future. Safe travels!

    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The claims website was cumbersome and slow but it was approved quickly after submitting all the necessary documents.

    YW from TX
    Review Received: December 24, 2025
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    0 out of 3 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare

    Liked the coverage. Seemed simple.

    Chase from OH
    Review Received: December 10, 2025
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    0 out of 0 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking your time to leave this review. We are happy to hear that the process was simple, and we wish you safe travels!

    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I just needed to feel safe and protected while in Spain. Thanks

    Caesar from NY
    Review Received: November 27, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They have been prompt and clear in their instructions. I’ve been away from home so will file the documents in December.

    Jennifer from TX
    Review Received: November 25, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    MICHAEL from FL
    Review Received: November 1, 2025
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    0 out of 1 people found this review helpful

    The emergency travel assistance company was fantastic and helped us all along the way. Could not have asked for better or more professional help when we needed it. Very glad we had the coverage!

    “
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I needed to submit a claim for trip interruption which was approved and paid quickly.

    BNB from ME
    Review Received: October 24, 2025
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    0 out of 0 people found this review helpful
    “
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Didn’t have a claim

    Dennis from FL
    Review Received: October 23, 2025
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    0 out of 0 people found this review helpful
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