Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
91,315
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AVG. MONTH
2,137
Total Reviews
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SINCE 2016
863
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.76/5
Customer Service During Claim
4.0/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (863 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    557
  • 4
    143
  • 3
    88
  • 2
    31
  • 1
    44
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Their response was timely, claim process was straightforward and went smoothly.

    Nam from MD
    Review Received: July 12, 2025
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    Berkshire Hathaway Travel Protection policy: LuxuryCare

    I tried to call and ask trip delay coverage as my flight got cancelled at 3am. I got thru one person but she was not the right person. She transferred me to the right number but it went thru the voice mail. what's the point of 24 hour assistance?

    JE CHUL from FL
    Review Received: July 11, 2025
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    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Unfortunately two of our party got sick during our trip, and the policy fully covered their medical expenses. We also had to change flights to come home early to care for my mother in law, who was traveling with us but not covered under our policy, as she also fell seriously ill during the trip. The policy fully covered that additional cost, as well. The illnesses put a damper on our trip, but it was a great relief to know we were covered for these additional costs. We would definitely purchase travel insurance from BHTP again.

    Michael from CO
    Review Received: June 30, 2025
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    Response from Berkshire Hathaway Travel Protection

    Getting sick during a trip is never fun, but we’re happy we could help cover the additional costs that came up as a result. We hope everyone is feeling better now and wish you safe travels in the future!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Reasonable price welcome.
    Travel Guard and others' prices r ridiculous.
    However, the proof of the pudding is in the claims experience, and I didn't have one, thankfully.

    So my ratings r kind of useless imo.

    Carol from FL
    Review Received: June 30, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to leave a review. We’re so glad you found our prices competitive and that your trip went off without a hitch. We hope we provided peace of mind during your travels, and you think of us again for your next adventure!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Was easy to extend the time period after initial purchase.

    Howard from WA
    Review Received: June 30, 2025
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    Response from Berkshire Hathaway Travel Protection

    Hi Howard, Thank you for sharing your experience with real-time policy edits. We’re so happy you found the process easy. Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claims process was very smooth and BHTI took care of me! Thank you!

    Joe from NH
    Review Received: June 10, 2025
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    Response from Berkshire Hathaway Travel Protection

    Wonderful! We’re so glad we could help. Safe Travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Great customer support. Communication was prompt and easy to understand.

    Ava from AZ
    Review Received: June 10, 2025
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    Response from Berkshire Hathaway Travel Protection

    We’re so happy you were pleased with our service! Safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare

    Absolutely appalling experience ! Avoid BHSIC at all costs. I bought this travel insurance to protect my family during a long international trip, only to be coldly denied coverage when my 5-year-old child was hospitalized abroad. Their excuse? We didn’t pre-book a return flight — a petty technicality buried in fine print and absurdly irrelevant in today’s flexible travel landscape. I provided every document requested, stayed in constant communication, and incurred less than $1,500 in valid medical costs — still, they refused to pay. Appeals were ignored. Only after disputing the charge through my credit card did I recover a fraction of what I was owed. BHSIC then retroactively canceled my policy after it had already expired — a blatant dodge of responsibility. This company betrayed my trust during a true emergency, and their handling of claims is disgraceful. Think twice before trusting them with your family's safety.

    Policyholder from IN
    Review Received: June 6, 2025
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    0 out of 20 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you for your feedback. When purchasing a travel insurance policy, you need to have a confirmed departure & return date. Unfortunately, without those you do not have a valid policy. Please feel welcome to reach out to our claims team with any further questions you have.

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Friendly and explained choices. Let me decide.

    Karen from FL
    Review Received: June 4, 2025
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    0 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    We’re so glad you enjoyed the purchasing process and service. Safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    William from NJ
    Review Received: June 4, 2025
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    I had all the required documentation, so my successful experience was reasonably assured. My only concern was the length of time the process required. I would definitely use Berkshire Hathaway travel insurance in future travel.