Berkshire Hathaway Travel Insurance Reviews

We're sorry to hear that you were unable to take your trip and understand that dealing with a claim can feel overwhelming, especially when additional documentation is requested.

In order to properly review a claim, our claims team needs supporting documentation to verify the circumstances and eligibility for coverage. We encourage you to submit the requested paperwork when you have an opportunity, as this will help move the review process forward.

Thank you for your feedback. We understand that pricing changes can be frustrating, especially when increasing coverage. Insurance rates are based on a variety of underwriting factors, and we appreciate you sharing your perspective. Your comments will be shared with our team as we continually evaluate ways to improve our products and customer experience.

Thank you for your kind review! We're glad we could provide peace of mind during your travels. We appreciate your trust and look forward to helping protect your future trips.

Thank you for your continued trust in BHTP! We're honored to be your go-to choice for travel insurance. It's great to hear that our combination of coverage and value consistently stands out when you're comparing options. We appreciate your support and look forward to helping protect your future travels!

Thank you for your review! We're glad to hear you had a positive and easy experience. Making changes simple and hassle-free is important to us, and we're happy we could help. We appreciate your feedback and thank you for choosing BHTP!

Thank you for taking the time to share your experience. First and foremost, please extend our sincere gratitude to your son for his service and sacrifice. We recognize the challenges and uncertainty that military families often face when orders are pending, and we understand how disappointing it was to cancel a trip you had carefully planned.

After a thorough review of your claim and appeal, our determination remains unchanged. The policy requires that a covered reason for cancellation be unforeseen at the time the policy is purchased. In this case, the military orders were effective as of May 1, 2026, which was prior to the purchase of the travel protection plan.

Because the orders were issued on May 1, 2026, there was a reasonable expectation of deployment at the time coverage was purchased. In fact, your appeal indicates that you anticipated your son would likely be deployed and purchased the policy because you believed there was a possibility you would need to cancel the trip. This demonstrates that the circumstances leading to the cancellation were known or reasonably foreseeable when the policy was purchased.

While we understand that the final confirmation of your son's assignment occurred later in the process and that military orders can involve additional steps and uncertainty before becoming final, our claims decisions must be based on the policy provisions and the dates reflected in the official documentation provided.

Accordingly, the loss is not eligible for reimbursement under the terms and conditions of the policy.

Although we are unable to overturn the claim decision, we recognize the unique circumstances surrounding your situation and your family's sacrifice. As a courtesy and in appreciation of your loyalty to Berkshire Hathaway Travel Protection, we will refund the travel protection plan premium. Please note that this refund is being provided as a one-time goodwill accommodation and does not alter the claim determination.

We are truly sorry for the financial loss you experienced and for the difficult circumstances surrounding your son's deployment. We appreciate your support of Berkshire Hathaway Travel Protection, both as a customer and as a travel advisor who recommends our products to others. We wish your son safety and success during his deployment, and we thank him again for his dedicated service to our country.

Thank you for sharing your experience. We're so glad to hear that everything turned out well and that your medical concerns were resolved.

We also appreciate your kind words about the claims process. Traveling abroad can be stressful when unexpected medical issues arise, and we're pleased that your reimbursement experience was easy, straightforward, and delivered on the coverage we promised!

Providing peace of mind when our travelers need it most is exactly what we strive for.