Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
98,341
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AVG. MONTH
869
Total Reviews
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SINCE 2016
938
Detailed Rating
Customer Service Before Trip
4.39/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.09/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.3 (938 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    617
  • 4
    148
  • 3
    92
  • 2
    32
  • 1
    49
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    Squaremouth was easy to deal with. I called Berkshire Hathaway to ask questions and they seemed to have good customer service. Thankfully I didn't have to use the insurance!

    TS from TX
    Review Received: January 31, 2026
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    Berkshire Hathaway Travel Protection policy: ExactCare Value

    This is a scam. The process required for submitting a claim regarding a 24-hour delay in our trip would take hours of my (and others') time. That level of documentation is not necessary to show that the delay occurred. I will never purchase insurance with Berkshire Hathaway, and encourage you to drop them as a provider.

    Sadie from AK
    Review Received: January 30, 2026
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    Response from Berkshire Hathaway Travel Protection

    We’re sorry to hear about your frustration with the claims process and appreciate you sharing your experience. When a claim is submitted, we’re required to request certain documentation—such as your original trip itinerary, proof of payment, airline tickets, and any records explaining the reason for the cancellation, delay, or interruption. We also ask for receipts for any out‑of‑pocket expenses related to the claim.

    These requests are standard across the travel insurance industry and help us verify coverage, protect our customers, and ensure claims are reviewed accurately and as quickly as possible. While we understand that gathering paperwork can feel inconvenient, this process allows us to pay valid claims fairly and responsibly.

    If you have questions about what’s needed or need help submitting documents, our claims team is always happy to assist.

    Berkshire Hathaway Travel Protection policy: ExactCare

    They took a few days to answer me even though the email said they were monitored 24/7

    Wesley from NY
    Review Received: January 27, 2026
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    Berkshire Hathaway Travel Protection policy: ExactCare Value

    We were pleased with your company from beginning to end.
    Although we didn’t claimed anything either.
    Thank you

    Adrianus from NJ
    Review Received: January 26, 2026
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    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I have used this provider before and was hospitalized both times from sickness. Both times the hospital worked with your claims teams and I didn’t have anything to worry about except getting well.

    Jerry from FL
    Review Received: January 26, 2026
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    1 out of 1 people found this review helpful
    Response from Berkshire Hathaway Travel Protection

    Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. Wishing you a speedy recovery, and we look forward to helping you with all your future travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    The claim was easy to file and a decision was given in about 6 business days. I am satisfied with the ease of dealing with BHSI and the speed of handling my claim.

    DR. from GA
    Review Received: December 29, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you for taking the time to share your feedback! We’re glad we could help and get your claim resolved quickly. Wishing you safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare

    Always enjoy purchasing from them. Great service

    Aron from NY
    Review Received: December 28, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking the time to provide your feedback, we are happy you are satisfied with our service and look forward to doing business with your in the future. Safe travels!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    The claims website was cumbersome and slow but it was approved quickly after submitting all the necessary documents.

    YW from TX
    Review Received: December 24, 2025
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    Berkshire Hathaway Travel Protection policy: ExactCare

    Liked the coverage. Seemed simple.

    Chase from OH
    Review Received: December 10, 2025
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    Response from Berkshire Hathaway Travel Protection

    Thank you so much for taking your time to leave this review. We are happy to hear that the process was simple, and we wish you safe travels!

    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I just needed to feel safe and protected while in Spain. Thanks

    Caesar from NY
    Review Received: November 27, 2025
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