Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Select
Overall, a positive experience. I didn’t have to file a claim but did need to make an adjustment to my dates which went smoothly.
Mary from PAReview Received: November 29, 2025Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: EssentialOk first of all I wasn’t able to go on the any of the vacation as suppose to . The reason being was a had a medical issue as have a dr note. I seem to not be getting anywhere withtravelex. I spent a lot of money on this vacation and am looking for something back maybe you can help me. I thought if you get insurance it should help try to get your money back.It making me wonder if it worth it or not seeing I’m not getting no answer. Thank you BrendaOsborne-Pavia
Brenda from NYReview Received: November 25, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased. Zurich informed us that your claim was submitted on 11/24/2025. The normal claims processing time is 15 business days after all documentation has been received.
For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateAwesome customer service and claims assistance!
Addison from OHReview Received: November 14, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback.
We’re happy to hear about your positive customer service and claims experience. We hope you had a great trip and will keep us in mind for future trips.
Thank you for choosing Travelex!“Travelex Insurance Services policy: EssentialDuring our trip, there was a disruption caused by TAP Air Portugal. Our originally scheduled flight from Tenerife to Lisbon on September 14, 2025 (Flight TP1127) was cancelled by the airline and rescheduled to the evening of the following day.
As a result of this cancellation, we lost two out of four nights of our stay at Hotel Mundial, Lisbon.
Upon returning home, we filed a claim with our travel insurance company (Zurich Insurance) and provided a copy of the airline’s cancellation notice along with all supporting documents related to our claim for two missed hotel nights and meal expenses totaling $441.00. In total, we submitted 10 documents.
The travel insurance company later informed us that we needed to obtain an official report from TAP Air Portugal specifying the exact reason for the flight cancellation. TAP Air Portugal, however, only provided a generic statement confirming that the original flight was cancelled and replaced with another.
Zurich Insurance subsequently denied our claim for the missed hotel nights, citing our inability to provide an “incident report” from the airline, although they approved and paid the meal portion of our claim.
However, there is no provision in the Zurich Travel Insurance Policy requiring travelers to obtain an “incident report” from the carrier as a condition for coverage in the event of a flight cancellation.
Boris Rekheler from NYReview Received: November 6, 2025Was this review helpful?0 out of 6 people found this review helpfulResponse from Travelex Insurance ServicesZurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
We reached out to Zurich, and they informed us that during the initial assessment of your claim, they did issue payment for the eligible benefits under the Travel Delay Benefit. Unfortunately, the Trip Interruption claim was denied as the loss was not a listed covered event under the Protection Plan you purchased.
Unfortunately, they were unable to consider the Trip Interruption claim as there is no documentation on file to support the interruption was caused by a covered event. Although a report was received and consideration was made under Travel Delay, Zurich does require proof of the reason for the delay in order to determine eligibility under Trip Interruption benefits. Trip Interruption provides coverage for losses associated with the common carrier due to weather, mechanical breakdown of the aircraft, strike or FAA mandate. Zurich informed us that at this time, there is no documentation to support the reason for the loss and as such, the interruption portion of your claim was not considered. Zurich is needing a written statement from TAP Air Portugal regarding Flight TP1127 and why the flight from Tenerife to Lisbon did not fly on September 14, 2025.
Insurance is highly regulated, and all claims are determined based on the documentation submitted.
For additional claim questions, you may contact Zurich directly at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectSo far the claims process has been very straight forward. I will have to see how it turns out.
Gregory from CAReview Received: November 3, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 12/01/2025
After speaking with a claims representative, I was able to upload all the necessary documents very quickly. I was notified the claim was being reviewed. Within the stated time frame for a response I was notified my claim was accepted and a check arrived in a timely manner.
Response from Travelex Insurance ServicesThank you for taking the time to post and review us on Squaremouth. We’re glad to hear that you found our claim process very straight forward, your customer experience is very important to us at Travelex!
“Travelex Insurance Services policy: UltimateHaving the claim line opened to us was both appreciated and necessary. Travelex was helpful. However, when we arrived home and submitted our comprehensive claim packet—sent on July 25, 2025—Zurich dragged out the process unnecessarily. On September 3, 2025, all required documents were obtained from the air carrier, which was outside our control, and sent to Zurich.
On September 10, 2025, they requested proof of payment to verify our travel dates. I had already submitted the original receipts over a month earlier, along with the credit card statement (which, as everyone knows, doesn’t reflect the exact transaction date). At that point, it was clear the process was taking too long, and this additional request was redundant. Nevertheless, I responded the same day with the requested information.
After many emails and calls, I finally received a claim letter on October 10, 2025. They approved everything except the baggage claim, stating it didn’t cover the point of arrival. However, my entire claim packet—including original receipts and the credit card statement—clearly showed purchases made at the delayed airport, not our final destination. I had to submit an appeal, even though it was plainly evident that our purchases were not made at our home airport. Ultimately, they approved the appeal.
The extended timeline, lack of communication, and the number of follow-up questions—despite how thorough my original claim packet was—made this a frustrating experience. I work in cargo claims in the trucking industry, and we resolve far more complex claims in less than half the time. This process could have been handled much better. I did not feel prioritized and was left feeling like I had been pushed to the back of the line.CK from MOReview Received: October 22, 2025Was this review helpful?0 out of 6 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to us at Squaremouth.com. Your customer experience is very important to us at Travelex Insurance Services (“Travelex”) and we make every effort to review all concerns from our insureds.
Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
We have contacted Zurich and have been advised that your initial claim was received on July 30, 2025, and they requested additional information on August 15, 2025. Zurich did receive communication back from you with some meal receipts and then on September 3, 2025, they received the incident report. Zurich advised the new information to support the purchase date was received on September 10, 2025.
We appreciate your feedback regarding the claim being delayed in processing. Zurich has advised us there was high claim volumes at this time. Zurich sincerely apologizes for any inconvenience the delay in processing your claim has caused.
Regarding payment, Zurich issued payment on October 10, 2025, for the travel delay benefits. They received your appeal email on October 10th regarding your baggage delay claim, and the additional payment was issued four days later, on October 14, 2025.
We acknowledge your frustrations, and we hope this reply helps you understand the reason for the delay. Should you have any additional questions you may contact Travelex Insurance at TISReviews@TravelexInsurance.com.
Sincerely,
Travelex Insurance Services“Travelex Insurance Services policy: Travel SelectGary from MNReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpfulThe claims process was straightforward, well explained by the CSR, and facilitated by a well-designed online claim portal. Once submitted the claim was reviewed and processed within a couple of weeks. My claim went through following the initial submission with no further information required.
“Travelex Insurance Services policy: EssentialEasy process and good price.
Denice from CAReview Received: October 15, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth. We hope your journey was wonderful!
Sincerely,
Travelex Insurance
“Travelex Insurance Services policy: Travel SelectWe added an extension to our trip and need additional insurance, Travelex made it very easy to do and answered all my questions.
Christine from PAReview Received: October 10, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post and review us! We deeply appreciate you being a customer and glad to hear you got your policy extended. Hope your travels were wonderful!
“Travelex Insurance Services policy: UltimateTravelex offers many different policies with different carriers, so it is easy to find a policy that suits your needs. Unfortunately, I had to cancel our trip and file a claim. The claims process was handled timely and professionally, and without hassle.
Paulette S. from FLReview Received: September 21, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to share your feedback. We are glad to hear you chose a Travelex Insurance plan for your trip, also glad to hear about your positive claims experience and your reimbursement being received promptly!