Travel Insured Travel Insurance Reviews

I ended up needing to file a claim during my trip. I called from the hospital and spoke with a representative. They then were going to call me back later that day. They did not. I was in a foreign country. I called the next day to find out what steps I should be taking. They were more concerned with my husband's passport - I submitted it 4 times. They wanted me to upload records so I scanned while I was in the country and my husband had been grounded from flying. I tried to scan them and upload them. I kept getting an error message saying the file was too big. I tried to send it one page at a time (all in Spanish). I called again because I could not get the files to be accepted through your portal while my husband was hospitalized. I finally gave up and called to ask if I could wait until we got home. They said yes, then I received an email saying the assistance portion of my claim was complete and now they were moving us to the Claim portion. We were released to fly two days later. They provided zero help and actually added to my stress. I submitted our receipts, original flights/itinerary and passports the day after we arrived home. I am now on three weeks. When I called to get an update on my claim as I am out money for replacement flights and hospital stay, tests, dr visits and they keep telling me they will have the claims officer call me. There has been zero attempts to contact me other than the initial auto generated email which says my documents were received. Terrible service.

Claims process not good. Pretty straightforward to file claim for trip cancellation through their website, but that is the end of the positive experience. Received various emails over the next couple weeks asking for additional documentation (most of which was already submitted) and that they were getting the file complete. Then they contact you that it has been assigned to a claim specialist and that is the last I heard. I called them, they returned call 2 days later and immediately made a partial payment (I guess they would not have paid anything had I not called). For the remainder of claim, they once again asked for additional documentation - specifically a letter from the vendor stating that I cancelled an admission ticket, the date of cancellation, their cancellation policy, the price of the ticket in dollars and euros. Good luck getting a personal letter from overseas stating all of these things. Two months since filing claim I am still awaiting reimbursement for air and hotel even though I submitted all documentation when I first filed claim. I can not recommend this company.

I filed a cancel for any reason because our cat was diagnosed with terminal cancer.
9/29/2026 We canceled our tour and requested refunds from ground and air components.
9/29/2026 Both ground and air provided partial refunds
9/30/2026 Filed claim with Travel Insured International via online website. Travel Insured International required very detailed documentation which was difficult to produce for online claim
10/01/2026 Travel Insured International email confirming receipt of online claim
10/09/2026 Travel Insured International email requiring additional documentation. All requested documents were already provided on 9/30/2026.
10/11/2026 Provided the additional required documents.
10/14/2026 Travel Insured International acknowledged receipt of additional documentation
10/21/2026 Travel Insured International advised they are "still working to complete your claim"
10/22/2026 Travel Insured International advised "forwarded to our Analyst Team for final review "
11/05/2026 Travel Insured International advised claim approved.
Travel Insured International too 36 days to review and process the refund. All documents needed to complete the claim were provided on 9/30/2026. Gate 1 (our land tour) and British Airways calculated our partial refund within 24 hours and both made payment within 5 days of cancellation.

Very easy to work with and communication was quick and easy when I had an issue to manage

Claim information provided no refund yet

The interaction with the agents, before I bought the insurance and after when my husband jacket, iPhone and wallet with euros, credit card and driving license from Illinois. They are super nice and try to help you as much as they can!! Thank you!!!!

I wanted to extend the time of my policy, and I contacted customer service to inquire about this, but found out that is was not possible, nor could I buy a new policy for the additional days.

I purchased through your web site 3 separate policies for the same dates through your web site. The combination of all three exceeded the $10K limit. Apparantly this provider only allows you to insure up to $10K. The web site should be VERY clear about this and it is not! I emailed the provider but my email was never answered. I'm just extremely happy that nothing happened on the trip like a cancellation or I would be our 10's of thousands of dollars. I'm not sure I'll use squaremouth again because of this. It's unfortunate because I've used square mouth for years.

I bought medical and cost of trip insurance thru Travel Insured International. My flight was cancelled due to a shortage of air traffic controlers and never rebooked. I never got to take my trip! I spoke with someone in customer service who was no help at all! He said I wouldn't be reimbursed. AWFUL EXPERIENCE!

Experience with Squaremouth has always been great. Agents will spend the time with you helping craft the right type of coverage. In the years of using Squaremouth, I have not needed to file a claim, so I can't rate that service (or lack of).