Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
203,014
Calendar icon
AVG. MONTH
3,929
Total Reviews
Star icon
SINCE 2004
4,133
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2583
  • 4
    767
  • 3
    318
  • 2
    97
  • 1
    141
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: FlexiPAX

    Excellent customer care via a knowledgeable representative who explained everything and helped me and my family purchase the correct product.

    Deborah from IL
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Great customer service person who explained everything and helped us purchase the correct product.

    Sara from UT
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Apparently medical is a secondary payer. They are making me submit my claim to Medicare before they’ll pay. Medicare clearly states it won’t pay for international travel so this is a useless exercise

    Nancy from MO
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Claim is pending and I havent heard back from travel insured since 6/29/26. I asked for an update today July 11 as I’ve heard no further communication from them.

    M from AL
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I notified the insurance of my hospitalization in Watford England. The different nsmes for the compsny is a little confusing

    Hazel from FL
    Review Received: July 10, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Good experience!

    Donald from VA
    Review Received: July 9, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    While my claim was satisfied for the amount I filed, it took two months to process and a number of calls. I finally had to insist I be put through to the claims agent rather than keep hearing how the process takes time. Once I spoke with the agent I was able to direct him to the documents I filed that answered his questions.

    The person I traveled with used a different insurer and received a check for her claim a month before my claim was resolved.

    R from DE
    Review Received: July 7, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Had to cancel trip for 4 travelers (due to medical issues of one traveler) more than 90 days prior to departure and PRIOR to making final payment.
    Have filed insurance claim for $10K (non refundable) deposit paid to cruise line. Claim initiated in March 2026...still waiting to hear.

    Pam from FL
    Review Received: July 7, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I've used Squaremouth to purchase travel insurance in the last 10 years or so. I have been satisfied with the service so far. I appreciate the follow-up and support post-travel dates - to check in on possible claims. etc.

    Maria from CA
    Review Received: July 6, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I needed to change my beneficiary so i called
    Customer service. The rep was one of the nicest people ive ever had the pleasure of speaking to.

    Ron from LA
    Review Received: July 4, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: July 14, 2026