Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I will file a claim to get back monies that I had to pay out of pocket because American Aiirlines was late arriving for a connecting flight to Rome. I was delayed a day and was put up in a hotel but they did not pay for food for my husband and myself durning my hold over until my rebooked flight 24 hours later.
Easy to understand the website & comparative prices from other sites
I was told I could not file a claim as the incident happened 1 day after date we returned to US soil even though we were not yet back home. It was unclear in the policy wording that the extension of the policy period was not valid unless the incident was before the end of official claim period even though we still had not made it back home.
This needs to be clarified in wording of the policy. Next time I will make the travel period longer than I actually plan for.
They want a statement fromEthiopian Airwys for the claim. This is proving hard to get.
This comment is not a negative reflection on Travel Insured International at all...it is just an admonition to get a complete set of paperwork resulting from any medical event you may experience while traveling before you leave the area.
Here's the situation. While trekking in Spain, I passed out momentarily from diarrhea-induced dehydration. EMT's responded, made a medical assessment, provided re-hydration powder, and left without providing any paperwork other than a bill. Being a rookie at medical events while traveling, I didn't think to ask for any other verification of medical treatment, like copies of doctor's notes, findings, diagnoses, or discharge papers indicating the nature of, and reason for, treatment. It took me about a month of chasing around trying to find the relevant parties in a tiny Spanish town that could provide the necessary paperwork. Once I received the documents, Travel Insured International paid paid my claim.
Payment was relatively prompt...but too much paperwork was required for a small claim of only $150.00
It turns out that where I was for much of my trip (Northern Greenland), there would have been no way for me to get to a medical facility for most of my trip. I wish that someone at your office had investigated this and let me know that only part of my trip could be covered for insurance.
Second- for all of us who don't make claims, I urge you to give us some credit toward our next policy with you. Not a refund- but a noteworthy credit toward the next policy for our next travel plans.
thanks for asking for feedback. The people I did converse with were friendly and helpful- just not as informed as I would have liked looking back. The policy is comprehensive, and a good one. Next time I will have to do more research about "what if" as I travel to remote places.
The claims process seemed to involve a lot of excess paperwork (multiple letters from the airline all stating essentially the same thing, which was already documented in an email) and it took a fair bit of time to process considering how straight-forward the issue was (delayed flught led to missed connection and need to stay overnight in interim city).
Claim handling took longer than initially communicated
So far my experience has been very good. My mom passed away on day 6 of our 23-day trip. I do not know the outcome yet but am hoping for the best and appreciate that Squaremouth will be keeping tabs!