Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Fortunately, we did not have any travel incidents requiring filing a claim.
squaremouth was very helpful and knowledgeable. They gave me some information that I didn't have knowledge of. I would definetly go through them again.
The actual travel insurance reps were very helpful in helping me before the start of the trip.
The final agent who assisted me was excellent. I always ask for her. The other agents were also very helpful and clear
Buying travel insurance is a must for long complecated trips incase the providers do not provide the purchased parts of the trip. We had several major hickups but in each case the provides fixed the problem quickly. Our flight from Houston to Norway was canceled due to a strike in Amsterdam one day before departure. Delta chat text got us confirmed seats on Luftansa within 30 minutes (this was the first time I have ever had success using a chat to actually accomplish something. The the Havila Norwegian Coastal Cruise had to divert to a different terminal port. Havila provided buses to get us to the normal port in time for the morning flights and provided a proportional refund. Most cruise lines would not provide a refund due to weather.
There was no need to file an insurance claim.
The process was cumbersome and a lot of delay tactics. I originally filed Oct 4th and submitted all back up documents. It was first sent to a reviewer then on to an adjuster. I had numerous requests to resubmit the same documents I had already sent. Each time they request docs and you send them you then have to wait 15 days before you hear back. So in 15 day increments they kept coming back to me with another request. I attempted to call and speak with an adjuster but they would not put me though to anyone and was repeatedly told I had to wait 15 days. It did not appear that one adjuster is assigned to the claim. It’s whoever happens to review your information on any given day. Finally today 12/13/25 I received my claimed reimbursement. I will never use this insurance company again.
We always buy travel insurance through Squaremouth and feel this process works well.
This is the first time I’ve submitted a claim so we will see how the process goes.
I was feeling very sick the last night of the tour and in the morning thought I needed to see a doctor and wouldn't be able to travel home as planned. Your representative answered the phone right away and was very helpful. As it turned out, I had some anti-nausea medicine with me that enabled me to get to the taxi to go to the airport as planned. My flight was so delayed that I missed my connection home and had to spend the night in Madrid. Your representative kept checking in on me, which I truly appreciated, in case I had needed her help. As it turned out, I made it home and found out at the next airport that I had Covid. I'm still testing positive over a week later, but it ended up not affecting my travel plans after all. It was such a comfort knowing that if I had needed more medical assistance in a foreign country that it was going to be provided. I'll be using your insurance the next time I travel.
Due to an accident with injuries, we had to cancel our trip. We have submitted all requested documentation regarding the claim to Travel Insured, and now we are waiting for resolution.
We basically have no experience with the insurance company at this time other then taking out the policy . We both had to leave our cruise early and have been too ill at this point and now are trying to assemble the information for a claim.
I filed a claim and I am waiting for a reply. Hopefully, someone will contact me regarding the claim.